Dear Revdex.com,The charges that were billed to Ms [redacted] were all based on the conditions of the apartment when she vacated the unit. Photos were taken to verify the charges. I've also emailed the photos to Ms [redacted] on 09/22/15 to indicate the charges. Photos are also attached to this email.As for the...
IPL billing for the duration in question. I have submitted a revision to subtract $74.77 from her current charges. ($24.77 IPL bill that bounced back to the property + $50 fee). If you have any other questions please feel free to contact me at (317) 486-8696.Sincerely,Tony D[redacted]Property ManagerDarby Court Community2135 N High School RdIndianapolis, IN 46224
We at the Sexton Companies appreciates hearing your feedback and apologize for the inconvenience and lack of immediate action on the part of the Darby Court Office. We have addressed this issue with the resident and have used it as a training opportunity with the office staff. The amount in question...
has been adjusted and the Manager of Darby Court has spoken directly to the resident to resolve the situation. We sincerely apologize for the the lack of communication in our office to resolve the situation immediately as promised. Our residents satisfaction is our reputation and with that know that our doors our always open to resolve any situation that may arise quickly.Jane A B[redacted]Associate Vice President The Sexton Companies
Hello!I have attached two ledgers from Mr. [redacted] 2 separate accounts here at Westbury Court.As you can see, the first apt. he resided in (#[redacted]) has a zero balance, so no money is due.The second apt. he resided in (#[redacted]) has an outstanding balance due of $225, and the invoice for the cleaning is...
attached.If you have any further questions please feel free to contact me.Thank you,Beth M[redacted]Westbury Court Property [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have the collection agency calling me for both apartments. The second apartment was professionally cleaned including professional carpet cleaning. Part of the stains on the carpet were a direct result of the infestation of mice. There was a hole in the bedroom wall where the mice were coming in. I do not feel it necessary for me to pay for the damage of the mice. According to Indiana law the apartment complex is to send a letter within 45 days. In the documents The Sexton company provided us the letters are greater than 45 days. I would really like both to be dropped from the collection agency. Thank you for your consideration in this matter.
Regards,
[redacted]
The complaint and pictures have been reviewed by the property manager as well as myself. Last Wednesday, Jan. 18, 2017 a revised security deposit disposition was sent to the accounting department at M&J Management (Sexton Companies).The original charge for the carpet of $476.54 has been...
removed. A revised letter has been sent to Mr. [redacted], and his current amount owed is $252.30.Thank you,Nancy F[redacted]Associate Vice PresidentThe Sexton Companies
The part ordered for the microwave was ordered and replaced. Unfortunately that part did not last but a few days to a week at most.The microwave is original to the apartment, so it is more difficult to get replacement parts, therefore we have ordered a new microwave for this resident.General...
Electric usually delivers new appliances within 5-10 business days after placing the order.We sincerely apologize for any miscommunication or inconvenience this has caused.Sincerely,Beth M[redacted]Westbury Court Manager
To Whom It May Concern:The Property Manager (PM) at Canal Court has had a couple of different outside contractors look at the intercom system in the past and they have not been able to determine the problem or fix it. The PM recently contacted another company, Apple Electric and...
they were able to come out on January 5th to look at the problem. They have determined that there may be a short or damaged wiring between the building and any one of 12 apartments (including the complainants). Apple indicated that because it could be extremely time consuming and costly to break down the wiring for every unit that they would contact the manufacturer for possible insight or suggestions on repair. Apple Electric has contacted the manufacturer and we are waiting to hear back. Once we hear back from Apple Electric and providing they can make the necessary repairs, we will contract them to fix it. If they can not fix it for some reason, we will contact someone else.The A/C can not be looked at or fixed during this time of year or during these cold temperatures. When the outside temperature warms and weather permitting we will be able to look at the A/C unit for repair and/or replacement.The PM has been in contact with the complainant, [redacted] and updated him on the progress. We are doing our best to take care of his concerns. Respectfully,Paula C[redacted]Associate Vice PresidentThe Sexton Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The property isn't completely gated and one can easily walk onto the property via the cultural trail. Also, the gates that do exist are often inoperative. The point of having a working intercom is to identify who it is your letting into the building. This is an amenity that is advertised and for which I'm paying. We recently had an armed intruder that got onto the property (no problem), got into my building (broken door), and robbed my neighbor at gunpoint. I think this is a serious safety concern which the owner is simply dismissing because the estimates they received to fix the problem is more than they want to pay. They simply feel the expenditure isn't worth the safety and security of their tenants.They have installed a new external AC unit so it should be determined shortly whether that fixes the problem or if there are other issues in the system.
Regards,
[redacted]
Tell us why here...Dear Revdex.com, In response to complaint #[redacted]. Ms [redacted] did not make the necessary steps to vacate her apartment. On page 1 of our lease it clearly states Resident shall provide Owner not less than thirty (30) days written notice prior to the end of the Term that Resident...
intends to vacate the Apartment at the scheduled Expiration date. With in the paragraph in bold and capital lettering "WRITTEN NOTICE IS GIVEN BY RESIDENT, WHICH NOTICE MUST BE GIVEN ON THE FORMS PROVIDED BY OWNER. NOTICE IN ANY OTHER MANNER WILL NOT BE VALID, UNLESS SPECIFIC WRITTEN CONFIRMATION OF NOTICE IS ACKNOWLEDGED BY OWNER." Ms [redacted] signed the contract on 08/13/14. On April 22, 2015 a renewal letter was left on Ms [redacted]'s door if choosing to renew her lease to please complete the attached forms. However, if she chose not to stay in her apartment to please come to the office to fill out the required notice form. Per the terms of your lease agreement, this notice must be turned in at least 30 days prior to the expiration of your current lease. I will attach a copy of such terms of the lease in addition to the renewal letter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
I sincerely apologize for the late response but we have been waiting for vendors and all invoices to thoroughly verify and validate all charges for Ms [redacted]'s vacated apartment. Attached is a revision sheet that I've sent to accounting who will be sending a letter to Ms [redacted] noting all of the charges incurred. I've also sent photos on my initial reply to the Revdex.com as well as to Ms [redacted] and would be happy to resend upon request. Please let me know if you have any questions regarding this case. Sincerely, Tony D[redacted] Darby Property Manager 2135 N High School Rd. Indpls, IN 46224
Dear Revdex.com,The charges that were billed to Ms [redacted] were all based on the conditions of the apartment when she vacated the unit. Photos were taken to verify the charges. I've also emailed the photos to Ms [redacted] on 09/22/15 to indicate the charges. Photos are also attached to this email.As for the...
IPL billing for the duration in question. I have submitted a revision to subtract $74.77 from her current charges. ($24.77 IPL bill that bounced back to the property + $50 fee). If you have any other questions please feel free to contact me at (317) 486-8696.Sincerely,Tony D[redacted]Property ManagerDarby Court Community2135 N High School RdIndianapolis, IN 46224
We at the Sexton Companies appreciates hearing your feedback and apologize for the inconvenience and lack of immediate action on the part of the Darby Court Office. We have addressed this issue with the resident and have used it as a training opportunity with the office staff. The amount in question...
has been adjusted and the Manager of Darby Court has spoken directly to the resident to resolve the situation. We sincerely apologize for the the lack of communication in our office to resolve the situation immediately as promised. Our residents satisfaction is our reputation and with that know that our doors our always open to resolve any situation that may arise quickly.Jane A B[redacted]Associate Vice President The Sexton Companies
Hello!I have attached two ledgers from Mr. [redacted] 2 separate accounts here at Westbury Court.As you can see, the first apt. he resided in (#[redacted]) has a zero balance, so no money is due.The second apt. he resided in (#[redacted]) has an outstanding balance due of $225, and the invoice for the cleaning is...
attached.If you have any further questions please feel free to contact me.Thank you,Beth M[redacted]Westbury Court Property [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have the collection agency calling me for both apartments. The second apartment was professionally cleaned including professional carpet cleaning. Part of the stains on the carpet were a direct result of the infestation of mice. There was a hole in the bedroom wall where the mice were coming in. I do not feel it necessary for me to pay for the damage of the mice. According to Indiana law the apartment complex is to send a letter within 45 days. In the documents The Sexton company provided us the letters are greater than 45 days. I would really like both to be dropped from the collection agency. Thank you for your consideration in this matter.
Regards,
[redacted]
The complaint and pictures have been reviewed by the property manager as well as myself. Last Wednesday, Jan. 18, 2017 a revised security deposit disposition was sent to the accounting department at M&J Management (Sexton Companies).The original charge for the carpet of $476.54 has been...
removed. A revised letter has been sent to Mr. [redacted], and his current amount owed is $252.30.Thank you,Nancy F[redacted]Associate Vice PresidentThe Sexton Companies
The part ordered for the microwave was ordered and replaced. Unfortunately that part did not last but a few days to a week at most.The microwave is original to the apartment, so it is more difficult to get replacement parts, therefore we have ordered a new microwave for this resident.General...
Electric usually delivers new appliances within 5-10 business days after placing the order.We sincerely apologize for any miscommunication or inconvenience this has caused.Sincerely,Beth M[redacted]Westbury Court Manager
To Whom It May Concern:The Property Manager (PM) at Canal Court has had a couple of different outside contractors look at the intercom system in the past and they have not been able to determine the problem or fix it. The PM recently contacted another company, Apple Electric and...
they were able to come out on January 5th to look at the problem. They have determined that there may be a short or damaged wiring between the building and any one of 12 apartments (including the complainants). Apple indicated that because it could be extremely time consuming and costly to break down the wiring for every unit that they would contact the manufacturer for possible insight or suggestions on repair. Apple Electric has contacted the manufacturer and we are waiting to hear back. Once we hear back from Apple Electric and providing they can make the necessary repairs, we will contract them to fix it. If they can not fix it for some reason, we will contact someone else.The A/C can not be looked at or fixed during this time of year or during these cold temperatures. When the outside temperature warms and weather permitting we will be able to look at the A/C unit for repair and/or replacement.The PM has been in contact with the complainant, [redacted] and updated him on the progress. We are doing our best to take care of his concerns. Respectfully,Paula C[redacted]Associate Vice PresidentThe Sexton Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The property isn't completely gated and one can easily walk onto the property via the cultural trail. Also, the gates that do exist are often inoperative. The point of having a working intercom is to identify who it is your letting into the building. This is an amenity that is advertised and for which I'm paying. We recently had an armed intruder that got onto the property (no problem), got into my building (broken door), and robbed my neighbor at gunpoint. I think this is a serious safety concern which the owner is simply dismissing because the estimates they received to fix the problem is more than they want to pay. They simply feel the expenditure isn't worth the safety and security of their tenants.They have installed a new external AC unit so it should be determined shortly whether that fixes the problem or if there are other issues in the system.
Regards,
[redacted]
Tell us why here...Dear Revdex.com, In response to complaint #[redacted]. Ms [redacted] did not make the necessary steps to vacate her apartment. On page 1 of our lease it clearly states Resident shall provide Owner not less than thirty (30) days written notice prior to the end of the Term that Resident...
intends to vacate the Apartment at the scheduled Expiration date. With in the paragraph in bold and capital lettering "WRITTEN NOTICE IS GIVEN BY RESIDENT, WHICH NOTICE MUST BE GIVEN ON THE FORMS PROVIDED BY OWNER. NOTICE IN ANY OTHER MANNER WILL NOT BE VALID, UNLESS SPECIFIC WRITTEN CONFIRMATION OF NOTICE IS ACKNOWLEDGED BY OWNER." Ms [redacted] signed the contract on 08/13/14. On April 22, 2015 a renewal letter was left on Ms [redacted]'s door if choosing to renew her lease to please complete the attached forms. However, if she chose not to stay in her apartment to please come to the office to fill out the required notice form. Per the terms of your lease agreement, this notice must be turned in at least 30 days prior to the expiration of your current lease. I will attach a copy of such terms of the lease in addition to the renewal letter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
I sincerely apologize for the late response but we have been waiting for vendors and all invoices to thoroughly verify and validate all charges for Ms [redacted]'s vacated apartment. Attached is a revision sheet that I've sent to accounting who will be sending a letter to Ms [redacted] noting all of the charges incurred. I've also sent photos on my initial reply to the Revdex.com as well as to Ms [redacted] and would be happy to resend upon request. Please let me know if you have any questions regarding this case. Sincerely, Tony D[redacted] Darby Property Manager 2135 N High School Rd. Indpls, IN 46224