I emailed State Farm on August 22nd to see if I could cancel my policy which auto bills on 8/28/since I was switching my insurance policy to a more affordable policy State Farm is more expensive and when I was rear ended I had to chase all of the paper work and go back and forth with the other insurance company until it went to arbitration For paying an agent, I did all the heavy lifting State Farm confirmed that they could stop my payment on 8/so that I would not have a lapse in coverage with my new insurance I then had to verbally request it over the phone which I did promptly and it was confirmed again State farm charged my account today the full amount 8/30/ When I asked for my money back they said they would mail a paper check and it would take 7-days For a company I've patronized over years I find this unacceptable It only further drives home my reason to leave State Farm My new insurance company made a billing mistake and promptly transferred the
I called on 09/20/to make a pymt over the phone with [redacted] , during this call, I ask her to cancel my son's Mazda from my policy effective 08/01/as I am no longer able to afford his pymtsI made the payment and Ms [redacted] stated that my account was now current even with the down payment that I was originally told that I didn't have to pay when I added my son's car on 05/30/Ms [redacted] informed me that due to State Farm billing issues, misapplied of my payments, she needs to wait until this payment post especially since she didn't understand their billing and stated that they do not know what they are doing, but they can go back days to cancel/make changes on a policy On or about 10/17/18, I called Ms [redacted] to do a payment over the phone, I authorized the paymentWell, on 10/24/18, Ms [redacted] called stating there's an issue with my account, she admitted to making the payment, but not sure how she pulls the funds from my daughter banking account and appli
To Whom It May Concern: I have been a loyal customer with State Farm Insurance for over yearsI would like to address the February 16, letter mailed to my home property address regarding Notice of Non-Renewal Homeowners Policy Expiration Date: May 02, 2018, 12:a.m The letter stated and documented that I had four claims in the amount of O dollars per claimThis is absolutely incorrect! The four claims are actually INQUIRIESAdditionally, customer service with my agency has been very poorOver the years, I had to make numerous calls to speak to my agent to no availHe was never available when I needed to talk to himIn addition, after leaving so many messages, he never returned phone calls on a timely basis Most importantly, State Farm Insurance stated the following, "We are sorry that we cannot continue this insuranceTherefore, your policy will not be renewed." I would greatly appreciate your immediate attention in resolving this issue Sincerely, Mar
Marinda Simpsons State Farm was fired by me for not providing me adequate services that justified the high rates they were chargingThey said that they issued a refund check, and that it would arrive in 2-weeksI believed the agent and waited for my refund check for the remaining balance to arrive in the mailAfter a month, it had not arrivedWhen I called, the agent stated that it must have been lost in the mailThis is a clear delay tactic that the American Association for Justice has identified as a trick of the insurance trade in the paper titled, "Tricks of the Trade: How Insurance Companies Deny, Delay, Confuse and Refuse" At this point I demanded that my refund check be placed in next day mailThe agent said that was not possibleWhen I asked for the tracking number on the check so I could track its slow progress to me, the agent said that was not possible as wellAt this point, I believe Marinda Simpsons branch of State Farm is knowingly engaging in deceptive and m
I emailed State Farm on August 22nd to see if I could cancel my policy which auto bills on 8/28/since I was switching my insurance policy to a more affordable policy State Farm is more expensive and when I was rear ended I had to chase all of the paper work and go back and forth with the other insurance company until it went to arbitration For paying an agent, I did all the heavy lifting State Farm confirmed that they could stop my payment on 8/so that I would not have a lapse in coverage with my new insurance I then had to verbally request it over the phone which I did promptly and it was confirmed again State farm charged my account today the full amount 8/30/ When I asked for my money back they said they would mail a paper check and it would take 7-days For a company I've patronized over years I find this unacceptable It only further drives home my reason to leave State Farm My new insurance company made a billing mistake and promptly transferred the
I called on 09/20/to make a pymt over the phone with [redacted] , during this call, I ask her to cancel my son's Mazda from my policy effective 08/01/as I am no longer able to afford his pymtsI made the payment and Ms [redacted] stated that my account was now current even with the down payment that I was originally told that I didn't have to pay when I added my son's car on 05/30/Ms [redacted] informed me that due to State Farm billing issues, misapplied of my payments, she needs to wait until this payment post especially since she didn't understand their billing and stated that they do not know what they are doing, but they can go back days to cancel/make changes on a policy On or about 10/17/18, I called Ms [redacted] to do a payment over the phone, I authorized the paymentWell, on 10/24/18, Ms [redacted] called stating there's an issue with my account, she admitted to making the payment, but not sure how she pulls the funds from my daughter banking account and appli
To Whom It May Concern: I have been a loyal customer with State Farm Insurance for over yearsI would like to address the February 16, letter mailed to my home property address regarding Notice of Non-Renewal Homeowners Policy Expiration Date: May 02, 2018, 12:a.m The letter stated and documented that I had four claims in the amount of O dollars per claimThis is absolutely incorrect! The four claims are actually INQUIRIESAdditionally, customer service with my agency has been very poorOver the years, I had to make numerous calls to speak to my agent to no availHe was never available when I needed to talk to himIn addition, after leaving so many messages, he never returned phone calls on a timely basis Most importantly, State Farm Insurance stated the following, "We are sorry that we cannot continue this insuranceTherefore, your policy will not be renewed." I would greatly appreciate your immediate attention in resolving this issue Sincerely, Mar
Marinda Simpsons State Farm was fired by me for not providing me adequate services that justified the high rates they were chargingThey said that they issued a refund check, and that it would arrive in 2-weeksI believed the agent and waited for my refund check for the remaining balance to arrive in the mailAfter a month, it had not arrivedWhen I called, the agent stated that it must have been lost in the mailThis is a clear delay tactic that the American Association for Justice has identified as a trick of the insurance trade in the paper titled, "Tricks of the Trade: How Insurance Companies Deny, Delay, Confuse and Refuse" At this point I demanded that my refund check be placed in next day mailThe agent said that was not possibleWhen I asked for the tracking number on the check so I could track its slow progress to me, the agent said that was not possible as wellAt this point, I believe Marinda Simpsons branch of State Farm is knowingly engaging in deceptive and m