Morrie's Brooklyn Park Nissan/Subaru

To Whom It May Concern, My name is Joe ***, and I'm the General Manager at Morrie's Brooklyn Park Subaru We take feedback in general very seriously, and investigated this situation personallyWe will not hide behind the fact that profits must be made on the products that we sell Like any business, we must make a profit to pay for all expenses including but not limited to employing every team member The vehicle was purchased without warranty as stated by Minnesota law being over 75,miles We offer coverage to all customers which does indeed protect them if mechanical issues do arise While there is profit in the service contracts we offer, they also give the customer peace of mind during the course of ownership and can save them money on repairs that may be needed in the future That said, we want our customers to be happy, and we will diagnose the check engine light free of charge Once we diagnose the concern, we can work amicably together with [redacted] to figure out the next steps Check Engine Lights can appear for many reasons, so we must start with a diagnosis It's important to note that Brian [redacted] (Pre-Owned Manager) is on vacation I have asked Mike [redacted] to follow up with [redacted] tomorrow to schedule an appointment for diagnosis We also need the opportunity to speak with Brian regarding any awareness he has with this situation, so we can fully understand and fix these situations in the futureUpon review of the Tiguan purchased on 6/27/17, the sales price shows $10,499, and not $11,as stated It appears that the price in question was in fact honored at the time of sale If I'm misinterpreting this information please provide further documentation regarding this issuePlease feel free to contact me directly with any questions or concerns on my cell phone at ###-###-####Thank you, Joe

Initial Business Response / [redacted] (1000, 10, 2016/01/08) */ In reviewing case, it is unfortunate that this occurred while vehicle was stored on the propertyThe customer did sign a disclaimer stating "That we will not be held responsible for loss or damage to vehicle or article left in vehicles in case of fire, theft, accident or any other case beyond our control." In an effort to minimize inconvenience placed upon customer, Brooklyn Park Automotive volunteers to pay customer a total of $ Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I guess im ok with the dollars its better then nothing

Initial Business Response / [redacted] (1000, 9, 2015/03/31) */ I have emailed and left a voice mailed on several occasions to Mr [redacted] informing him that I would like to meet with him in person and would take care of the items on his "we owe"I will be happy to meet with Mr [redacted] as soon as he contacts me to schedule Contact Name and Title: Carter Doolittle Contact Phone: [redacted] Contact Email: [redacted] @morries.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have repeatedly requested any information on when the items will be repaired, when the tools would be in and when the key will be madeYes, they have called me but they give me nothing to go onThey want me to meet them but it makes no sense for me to make a 6th trip without knowing if it's to provide me with what I was promisedIm done talking, I just want them to deliver and stop wasting my timeIt's incredibly frustrating Final Consumer Response / [redacted] (3000, 14, 2015/04/10) */ Received following from Mr ***, following appointment at dealership: "Morries has completed the entire 'We Owe' list to my satisfactionPlease close the case Thank you for your help, [redacted] "

Initial Business Response / [redacted] (1000, 10, 2014/02/28) */ In response to the statements above, when we sold the vehicle we stated the vehicle was sold in "As is" conditionA vehicle that is years old and over 130,miles is likely to need repairs We would be willing to refund $ towards the repairs that Mr [redacted] has made to the vehicle upon him providing receipts and signing a release formThe other option we could offer at this time, is Mr [redacted] can return the VW Jetta for a refund of plus tax and document fee, as long as the condition of the vehicle is the same as time of delivery and that he does not remove any of the repairs he has made since he has purchased the vehicle

To Whom It May Concern, Jerry [redacted] , Morries BP Nissan/Subaru Pre-Owned Director, settled this claim with Mr [redacted] this past week Mr [redacted] received the services at a discounted rate of $versus the initial charge of $1, Please contact me with any further questions or concernsThank you, Joe ***joe.***@morries.com###-###-####

Revdex.com NOTE: Received e-mail from consumer, providing 'update' on situation with dealership following 12/appointment: "I stated in my original statement that we would be picking up the truck yesterday Friday December 1stAfter meeting with Michael the lead finance manger, we agreed to let them further research our concernsWe ultimately compromised with them, agreeing to pay for the repair as long as they could provide proof that our paperwork contained a clerical errorIn return they agreed to cover the cost of the tow.My complaint has been resolved with Morrie's.I would like to note that during all of the conversations had with Morrie's staff prior to friday we were never directed to speak with someone who genuinely wanted to assist us and make things rightDue to this lack of communication and general disregard for customer satisfaction I felt I had no other option but to file a report with the Revdex.comHowever, I was very pleased with how Michael handled this situation.Please feel free to contact me if any further information is needed."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

long story short! I found an amazing SUV there, Nissan MuranoI bought it the same day I went there and did all the paper workI was supposed to take the car home that night but the bank did not get back to us for financing because it was late So I paid the first payment cash and agreed with the dealership to come the next day to pick up the car and by then we would have gotten a response from the bank Next day bank approves, I went to the dealership as was agreed uponThat morning even their manager left me a voicemail saying come on over and seal the dealWhen I arrived there, they told me there is a problem and that they SOLD THE CAR TO SOMEONE ELSE!!! I was shocked, did not know whether to believe them or notThey made it even worse when they said that it was my fault for not coming earlier and they were rude enough to suggest that I should take a look at their other cars They had no concern to my time or money given that I live miles away For a big dealership like this to lack integrity and honesty with its customers it is catastrophicIt was absolutely a terrible experience

Initial Business Response /* (1000, 9, 2015/04/07) */
On 03/09/Ms*** brought her Subaru Bainto Morries Brooklyn Park Subaru for a 90,mile serviceShe picked up her vehicle on 03/17/Included in this service is a visual inspection of the cooling systemAt the time of
inspection, there were no visual indications of a failing hoseA visual inspection does not guarantee the integrity of a hose
Technicians performed a complete diagnosis of the check engine light and oil leakWe provided Ms*** with the estimate to repair those itemsMs*** declined those repairs
Ms*** spoke to *** *** prior to the repair to the hose and he invited her to call back with the findingsWe have yet to hear back from Ms***
Our findings show that the bursting of the radiator hose is unrelated to the inspection performed by Morries Brooklyn Park Subaru
Initial Consumer Rebuttal /* (3000, 11, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Moorie's response does not address the complaint of incompetenceThe cooling system passed their inspectionIf only a visual check was performed, that was obviously inadequate as the system blew shortly afterThe diagnostics that I payed for were incompetently performed as the code Morrie's gave me does not appear on the cars computer nor the computer's historyA different code does appear and that code was not reported to me by MorriesI did call the service advisor - *** *** following the repeat inspection and left him a message requesting him to call me back for the reportHe never called me back and that is his responsibility as Morrie's service department representativeThis too is professional incompetence and represents Morrie's and Subaru very badlyI am highly disappointed by Morrie's incompetence in the for mentioned areas and their lack of professional integrityAs the complaint of incompetence has not been addressed I still request a full refund for services - inspection and diagnostics, as I maintain that these services were performed incompetently

Initial Business Response /* (1000, 10, 2016/01/08) */
In reviewing case, it is unfortunate that this occurred while vehicle was stored on the propertyThe customer did sign a disclaimer stating "That we will not be held responsible for loss or damage to vehicle or article left in vehicles
in case of fire, theft, accident or any other case beyond our control." In an effort to minimize inconvenience placed upon customer, Brooklyn Park Automotive volunteers to pay customer a total of $
Initial Consumer Rebuttal /* (2000, 12, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I guess im ok with the dollars its better then nothing

Initial Business Response /* (1000, 10, 2016/01/08) */
In reviewing case, it is unfortunate that this occurred while vehicle was stored on the propertyThe customer did sign a disclaimer stating "That we will not be held responsible for loss or damage to vehicle or article left in vehicles in case
of fire, theft, accident or any other case beyond our control." In an effort to minimize inconvenience placed upon customer, Brooklyn Park Automotive volunteers to pay customer a total of $
Initial Consumer Rebuttal /* (2000, 12, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I guess im ok with the dollars its better then nothing

This is regarding their service departmentI work in the service industry (I'm a nurse) and it truly bothers me when people try to take advantage of you and are not honestI know that they would not want to be treated the same way in return, but as we all know greed wins over honestyWhen I brought my car in for an oil change (that I had a coupon for otherwise it's a ridiculous price) I told them that I was losing coolant and might have a leakThey called me and let me know that I needed a new radiatorThe price that he quoted me was honestly a joke, with hours labor quoted (around $alone for that), and a total for an "after market part" including labor around $650+I said I wanted to wait because I needed to look into it moreWhen I returned to get my car I talked to a different sales person because *** (I think) was with another customer one desk over and I was asking the other sales person how labor was SO much money*** interrupted and said "its hours of labor, right?" looking for agreement from the other sales person, and shockingly the other salesman said "no, its more like 3"Right there I already felt ripped off (an hour of labor is not cheap) and my trust in them was goneIf you are going to quote me a price it better be accurateAnd don't try to get someone else to be dishonest too by interrupting and trying to get them to say hours (they work off commission)I called other places to get a quote on a radiator and both quoted hours of laborLet's just say I won't be back to service my car at the dealershipAnd FEMALES beware: they will try to pull the wool over your eyesDo your homework and call multiple shops to get a quote (have a guy call too because, unfortunately in this world, they get cheaper quotes)

I apologize for the delay in responding. I have asked our finance department to reach out you to process any refund owed. Please feel free to reach out to me directly if you do not receive a call by end of business tomorrow
Thank you,
Matt
***Group Finance Director
###-###-#### Cell

My name is Joe ***, and I'm the General Manager at Morrie's Brooklyn Park Subaru. *** and I spoke via telephone today so we could figure out the situation together. I explained to *** that we do pull credit for customers who write personal checks to purchase vehicles.
We did receive a signed credit application to do so; however, we should have done a better job explaining why we were doing so. I also stated that she is always welcome to bring in a cashier's check to avoid a credit inquiry next time. The entire management team has been briefed on the importance of explaining this process thoroughly to each individual that wishes to pay using a personal check in the future. *** did understand the reasoning, and I apologized for the miscommunication. We are honoring the $with accessories or services within the store for the truck that she had purchased.Please feel free to contact me with any further questions or concerns at ###-###-#### or joe.***@morries.com. Thank you,Joe

Initial Business Response /* (1000, 6, 2015/01/21) */
On January 7, Mr*** purchased a Grand Prix from Morries Nissan/SubaruHe stopped payment on his check for $1,
Mr*** spoke to *** on January 15th and agreed to bring the unpaid balance of 1,to
the dealership and also discuss the repair that dayMr*** never showed up
On January 20th, *** spoke with Mr*** and he again agreed to come in with the $before pm and again he failed to keep the appointment
Today, January 21st, *** spoke to Mr*** and asked him to bring in the 1,and we would discuss the repairMr*** stated he was having the vehicle repaired at another facility and was going to use the 1,towards the repairHe then said "He would not pay, good luck finding the vehicle, fxxx you" Mr*** then hung up
We were interested in helping out but based on Mr***s actions, it doesn't appear he is interested in having communications with us

Mr*** *** was deleted from our CRM (VinSolutions) in June of 2017, and also deleted from our accounting system in October (Reynold’s & Reynold’s) as requested. The combination of these two steps will prevent any email, phone, or direct mail communications from Morries
Brooklyn Park Nissan Despite the removal of Mr*** information from our systems it is still possible that a 3rd party marketer could source Mr***’s public information. Sources include but are not limited to credit agencies, marketing list companies, affiliates of other agencies that also do business with Mr***, postal address aggregators etc Being that we have deleted all of Mr*** information from our systems, we are unable to send this information elsewhere to prevent him being on mailing lists etcfor further advertisements purchased on lists from some of the aforementioned sources in paragraph 2. There are formal opt-out services, such as the offering from optoutprescreen.com that remove consumers from offer lists provided by the major credit reporting agencies. If Mr*** has not already opted out in this fashion, we would be more than happy to cover the costs of processing this request Thank you for your time and consideration Respectfully, Joe *** ###-###-####

To Whom It May Concern, My name is Joe ***, and I'm the General Manager at Morrie's Brooklyn Park Subaru. We take feedback in general very seriously, and investigated this situation personally. We will not hide behind the fact that profits must be made on the products that we
sell. Like any business, we must make a profit to pay for all expenses including but not limited to employing every team member. The vehicle was purchased without warranty as stated by Minnesota law being over 75,miles. We offer coverage to all customers which does indeed protect them if mechanical issues do arise. While there is profit in the service contracts we offer, they also give the customer peace of mind during the course of ownership and can save them money on repairs that may be needed in the future. That said, we want our customers to be happy, and we will diagnose the check engine light free of charge. Once we diagnose the concern, we can work amicably together with *** to figure out the next steps. Check Engine Lights can appear for many reasons, so we must start with a diagnosis. It's important to note that Brian *** (Pre-Owned Manager) is on vacation. I have asked Mike *** to follow up with *** tomorrow to schedule an appointment for diagnosis. We also need the opportunity to speak with Brian regarding any awareness he has with this situation, so we can fully understand and fix these situations in the future. Upon review of the Tiguan purchased on 6/27/17, the sales price shows $10,499, and not $11,as stated. It appears that the price in question was in fact honored at the time of sale. If I'm misinterpreting this information please provide further documentation regarding this issue. Please feel free to contact me directly with any questions or concerns on my cell phone at ###-###-####. Thank you, Joe

To Whom It May Concern, Jerry ***, Morries BP Nissan/Subaru Pre-Owned Director, settled this claim with Mr*** this past week. Mr*** received the services at a discounted rate of $versus the initial charge of $1,450. Please contact me with any further questions or
concerns. Thank you, Joe ***joe.***@morries.com###-###-####

Revdex.com NOTE: Received e-mail from consumer, providing 'update' on situation with dealership following 12/appointment: "I stated in my original statement that we would be picking up the truck yesterday Friday December 1stAfter meeting with Michael the lead finance manger, we agreed to let them
further research our concerns. We ultimately compromised with them, agreeing to pay for the repair as long as they could provide proof that our paperwork contained a clerical errorIn return they agreed to cover the cost of the tow.My complaint has been resolved with Morrie's.I would like to note that during all of the conversations had with Morrie's staff prior to friday we were never directed to speak with someone who genuinely wanted to assist us and make things rightDue to this lack of communication and general disregard for customer satisfaction I felt I had no other option but to file a report with the Revdex.comHowever, I was very pleased with how Michael handled this situation.Please feel free to contact me if any further information is needed."

This dealership caused damage to my vehicle when it was in their possession
When I pointed this out to the manager (Brian) , he told me that there was no way they caused the damage, and accused me of causing it
I thoroughly inspect my vehicle prior to any service appointment I pointed this out to the manager, and noted that this damage was not there prior to my service He refused to even hear me out and told me to "have a good day"