Morrie's Brooklyn Park Nissan/Subaru

My name is Joe ***, and I'm the General Manager at Morrie's Brooklyn Park Subaru. *** and I spoke via telephone today so we could figure out the situation together. I explained to *** that we do pull credit for customers who write personal checks to purchase
vehicles. We did receive a signed credit application to do so; however, we should have done a better job explaining why we were doing so. I also stated that she is always welcome to bring in a cashier's check to avoid a credit inquiry next time. The entire management team has been briefed on the importance of explaining this process thoroughly to each individual that wishes to pay using a personal check in the future. *** did understand the reasoning, and I apologized for the miscommunication. We are honoring the $with accessories or services within the store for the truck that she had purchased.Please feel free to contact me with any further questions or concerns at ###-###-#### or joe.***@morries.com
Thank you,
Joe

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I apologize for the delay in responding. I have asked our finance department to reach out you to process any refund owed. Please feel free to reach out to me directly if you do not receive a call by end of business tomorrow. Thank you, Matt ***Group Finance
Director###-###-#### Cell

Initial Business Response /* (1000, 8, 2015/02/03) */
We apologize for any miscommunicationWe will be purchasing two $gift cards as requested and give an additional $gift card to represent how sincere are apology is for the miscommunication
Initial Consumer
Rebuttal /* (3000, 10, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted by *** on 2-3-@ 6:35pmShe advised me that she would be sending a $gift certificate to Target on 2-4-She gave me her direct line to call back if I had any problemsOn 2-9-I still hadn't received anything from her so I called her backShe then advised me that her department that would be sending it out required a signatureShe didn't even call me to tell me thisI told her that I was not willing to drive to her location as I live in Ham LakeShe said she completely understoodShe put me on hold and told me that they stated they would mail the $gift certificate to Target and attach something in the envelope to have me sign and send back stating I got itShe said it would be in the mail on 2-10-I checked the mail on 2-11-and still have not received anything from them

I am rejecting this response because: This has been going on for five plus years and the same car sales pitch from this indidvual for the past twoThe mailings don't stopThey were never in suppose to sell or hand out any info period Yet they did. Made money in doing soI bought a Chev from a different dealership and have not received one Ioda of snail ,email or phone solicitationSo what gives hm? Joes in car sales a pitch person will type any amount of words to see which one will biteFive plus years of this crap the more u request for it to stop end it they just escalate it pound it to deathPut a fine in place take money out of there pocket walla I bet it goes away nowNo I signed documentation opting out they Morries ignored it and that's a factWhat say u joe Bob ***Some attachmentsJoe two years ago vowed he would stop it end it here we are today

My name is Joe *** and I'm the General Manager here at Morrie's Brooklyn Park Subaru. After thoroughly investigating with the Finance Managers, we have found that only part of the refund process was followed. This was unintentional and we are working on better processes moving
forward. We apologize for any inconvenience caused and we have issued and mailed a check for the refund. Please contact me with any further questions or concerns at ###-###-####. Thank you

Initial Business Response /* (1000, 10, 2014/02/28) */
In response to the statements above, when we sold the vehicle we stated the vehicle was sold in "As is" conditionA vehicle that is years old and over 130,miles is likely to need repairs
We would be willing to refund $
towards the repairs that Mr*** has made to the vehicle upon him providing receipts and signing a release formThe other option we could offer at this time, is Mr*** can return the VW Jetta for a refund of plus tax and document fee, as long as the condition of the vehicle is the same as time of delivery and that he does not remove any of the repairs he has made since he has purchased the vehicle

Initial Business Response /* (1000, 16, 2014/10/30) */
This is the repair history for this vehicleThis customer has had multiple repairs made, as well as more than one issueWe did misdiagnosis the vehicle in the beginning but I feel we rectified that situation
RO# ***
9/9/
Customer brought vehicle in because they had a hard time adding fuelThe tech diagnosed a faulty canister vent valveNo OK from customer to repairCharged Diagnosis
RO# *** 1/8/
Replaced the vent control valve and filter per previous diagnosisCharged total
RO# *** 1/9/
Customer returned for same issue, vehicle will not accept fuelWorked with tech line and determined a valve on the fuel pump assembly was stuck and the pump needed to be replacedReplaced the fuel pump, charged customer only the part due to previous repair being misdiagnosedThe total amount the customer paid for both repairs is equal to the fuel pump replacement for parts and laborCustomer was satisfied with the resolution
RO# *** 4/14/
Customer returned for a no start concernFound fuel pump connector became unseatedReseated connector, no further problems foundNo charge
RO# *** 4/16/
Customer returned for a no start againCustomer stated after He removed the battery cables and cleaned them the vehicle will not start anymoreStated the red key light is flashing and the car will not crankFound the body control module and the engine control module cannot be accessed with the Nissan scan toolSuspect the customer damaged the modules when he removed the battery cables? Maybe jumped backwards? This is not related to the vehicle not taking fuel issueCustomer approved repair, $
RO# *** 8/4/
Customer returned again for no startFound faulty fuel pump, also found damage to wiring going to the fuel pumpReplaced fuel pump under parts warranty and repaired wiring at no cost to customerSuspect faulty fuel pump caused damage to wiring? No charge to the customer
I believe the first repair was misdiagnosed as the vent control valve and it was in fact the fuel pump that was faulty, we did rectify the error with the customer by charging only what the fuel pump repair would have cost by itself for both repairsThe body control module as well as the ECU we're most likely caused by something the customer did when it removed the battery and is not related to the fuel issueThe new Nissan pump did fail and that was covered under the one year parts warrantyThe fuel pump wiring harness was repaired at last visit at no charge to the customerI am not aware of any issues occurring after the last repair

Initial Business Response /* (1000, 9, 2015/03/31) */
I have emailed and left a voice mailed on several occasions to Mr*** informing him that I would like to meet with him in person and would take care of the items on his "we owe"I will be happy to meet with Mr*** as soon as he
contacts me to schedule
Contact Name and Title: Carter Doolittle
Contact Phone: ***
Contact Email: ***@morries.com
Initial Consumer Rebuttal /* (3000, 11, 2015/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have repeatedly requested any information on when the items will be repaired, when the tools would be in and when the key will be madeYes, they have called me but they give me nothing to go onThey want me to meet them but it makes no sense for me to make a 6th trip without knowing if it's to provide me with what I was promisedIm done talking, I just want them to deliver and stop wasting my timeIt's incredibly frustrating
Final Consumer Response /* (3000, 14, 2015/04/10) */
Received following from Mr ***, following appointment at dealership:
"Morries has completed the entire 'We Owe' list to my satisfactionPlease close the case
Thank you for your help,
***"

long story short!
I found an amazing SUV there, Nissan MuranoI bought it the same day I went there and did all the paper workI was supposed to take the car home that night but the bank did not get back to us for financing because it was late
So I paid the first payment cash and agreed with the dealership to come the next day to pick up the car and by then we would have gotten a response from the bank
Next day bank approves, I went to the dealership as was agreed uponThat morning even their manager left me a voicemail saying come on over and seal the dealWhen I arrived there, they told me there is a problem and that they SOLD THE CAR TO SOMEONE ELSE!!!
I was shocked, did not know whether to believe them or notThey made it even worse when they said that it was my fault for not coming earlier and they were rude enough to suggest that I should take a look at their other cars
They had no concern to my time or money given that I live miles away
For a big dealership like this to lack integrity and honesty with its customers it is catastrophicIt was absolutely a terrible experience