Morrie's Minnetonka Ford/Lincoln

Dear Sir or Madam, Regarding the request made by the customer for a refund for services completed, the customer was offered a valet so that his vehicle could be assessed in an attempt to remedy his outstanding concernThe customer declined this offer so we then offered to refund him 50% on that service, which the customer acceptedThe check is in the mail on it's way to the customer We have a repair verification process in place so that we can avoid return visitsThis is something we will continue to adhere to and apply more stringent checks on, in an effort to prevent future concerns moving forward If there are additional questions related to this matter, please reach out to us at your earliest convenienceThank You

We have communicated with Mr [redacted] and have come to a resolution His truck will be fixed under our Lifetime Powertrain Warranty We appreciate his business and apologized for the inconvenience

The title work was submitted to the state of MN on August 3, As of this time we have contacted the state of MN via email since getting a live person is almost impossible I have also contacted the attorney for MADA (Jim [redacted] ) to see if he could assist in any way.He passed the request on to [redacted] at the Revdex.com but I have not heard anything back as of yet Unfortunately with the state of Minnesota switching to the MNLARS system, we are unable to obtain titles etcin a timely manner We have emailed, called and done everything possible to help Mr [redacted] get a clear title for his Volkswagen but at this time we are at the mercy of the state of Minnesota as are all dealerships in the state are.I feel that we have done our due diligence in this situation but our hands are tied until the state is able to process the backlog of paperwork since the system switchover

This response comes from Jeff [redacted] - Service Director at Morrie's Minnetonka Ford.We were able to get Mr [redacted] original charging cable covered by Ford Motor Company under their New Car Limited Warranty.In addition, we refunded Mr [redacted] $diagnostic charges.Mr [redacted] has picked up the new charging cable and is satisfied with the resolution

Customer confirmed to Revdex.com by phone that issue has been resolved

Spoke with Mr*** on November 9th, on a few occurrences in regards to his concerns about the front suspension on the Silverado he purchased from Morrie’s Minnetonka Ford on November 3rd, Mr*** sent an estimate along with photos of what the repair facility found to need
repairsI asked if he would bring to another repair shop for a second opinionHe stated he would bring in the following day and sent the estimate over on FridayThe first estimate was for about $3,with the second estimate being $3,I let him know I would look into what type of assistance we could offer and follow up on Saturday, November 11thOn Saturday, we spoke at 10:15am CT and advised him Morrie’s would assist with parts (from Carquest) in the amount of $as the estimate he was provided was close to $1,in partsHe stated that he didn’t want some “cheap” parts on his truck and thought $1,would be a fair amount and I advised him that I would look into weather that was something we would doI again spoke with Mr*** at 2:40pm CT on November 11th and let him know that Morrie’s Ford has agreed to reimburse him $1,

We have communicated with Mr*** and have come to a resolution. His truck will be fixed under our Lifetime Powertrain Warranty. We appreciate his business and apologized for the inconvenience

Service manager spoke with Customer and we are addressing his concerns

I am rejecting this response because: I did submit oil change records from 77k to presentThey obviously didn't even look at the pile of dealer receipts I provided

Dear Sir or Madam, Regarding the request made by the customer for a refund for services completed, the customer was offered a valet so that his vehicle could be assessed in an attempt to remedy his outstanding concernThe customer declined this offer so we then offered to refund him 50%
on that service, which the customer acceptedThe check is in the mail on it's way to the customer We have a repair verification process in place so that we can avoid return visitsThis is something we will continue to adhere to and apply more stringent checks on, in an effort to prevent future concerns moving forward If there are additional questions related to this matter, please reach out to us at your earliest convenience. Thank You

This response comes from Jeff *** - Service Director at Morrie's Minnetonka Ford.We were able to get Mr*** original charging cable covered by Ford Motor Company under their New Car Limited Warranty.In addition, we refunded Mr*** $diagnostic charges.Mr*** has picked up
the new charging cable and is satisfied with the resolution

Revdex.com received e-mail from Nancy *** of Morrie's shortly after receiving consumer 'rebuttal,' indicating that the dealer has reached a resolution with the customer.Dealer has agreed to rtrieve the car and refund the customer his money

Received call from Steve *** of Morrie's Minnetonka Ford, providing business response.Mr *** says he has reviewed Mr ***'s complaint, and will be mailing him a check in the amount of $140.00.Says he has already submitted the check request at the dealership, and Mr *** should expect
to receive it within about days

Dear Sir or Madam, A credit application was mistakenly submitted to several banks on behalf of *** ** *** via name and addressWe have reached out to the banks that completed credit inquiries and asked that they rescind those inquiries from the customer's credit due to the error we
madeAlong with this, we make the first car payments towards the new vehicle Amber purchased (from a competitor), as an act of goodwillMoving forward, more diligent verification will be required for any customer that is interested in purchasing a vehicle from our establishment, including re-verification of personal information prior to submission of any applicationShould there be any further questions related to this matter, please reach out to us at your earliest convenience. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

The title work was submitted to the state of MN on August 3, 2017. As of this time we have contacted the state of MN via email since getting a live person is almost impossible. I have also contacted the attorney for MADA (Jim ***) to see if he could assist in any way.He
passed the request on to *** *** at the Revdex.com but I have not heard anything back as of yet. Unfortunately with the state of Minnesota switching to the MNLARS system, we are unable to obtain titles etc. in a timely manner. We have emailed, called and done everything possible to help Mr*** get a clear title for his Volkswagen but at this time we are at the mercy of the state of Minnesota as are all dealerships in the state are.I feel that we have done our due diligence in this situation but our hands are tied until the state is able to process the backlog of paperwork since the system switchover

I am having our glass facility contact *** to replace the rear glass.Thank you,Matt

I am rejecting this response because: The response is not trueSteve the business manager knew that the leak was not fixed and had scheduled to have the vehicle picked up last Tuesday August 9, He failed to follow through with thisThats when I decided to contact the Revdex.combecause it was another empty promise from the dealer. As far as Justin *** goesI clled him two Saturdays ago to see if the paperwork was on it's wayIt had not even been started to be gatheredHis excuse was that the service mnager was newHow long would it take to give me a copy of the work or checks that were done before the sold the vehicle and the paperwork of work done on the vehicle since it was new (They told me when I bought the vehicle they had it on hand)And said I could have a copy of itI only bought the vechicle on June 18, 2016. Over weeks agoIt seems like that amount of time should be plentyto make a copy of something you have on hand

This response is written by Jeff *** - Service Director at Morrie's Minnetonka FordOur Service Drive Manager (Steve ***) has been in contact with Mr*** throughout the whole process of getting the rear window issue resolvedMr*** was contacted on 8/16/to arrange a time on
8/17/to have the vehicle picked up and a loaner dropped off for Mr*** to useOn Mr***'s last visit, the entire rear window and seal were replaced in an effort to resolve the water leak complaintWater testing after the repair did not produce any additional leaks, so the vehicle was presumed to be completedOnce the vehicle is back in our shop, we'll identify where the leak is coming from now and work it out with Mr***.As far as the documents that Mr*** says he was promised at time of purchase, his salesperson is working with the Sales Management to get that resolved with Mr***

Mrs*** has an appointment to come in on Saturday 21st to have us take a look at her vehicleWe show that we replaced the sway bar links before she took deliveryWe will resolve this issue 10/21/