Morrie's Minnetonka Ford/Lincoln

Received call from Steve *** at Morrie's, providing dealer response.Mr *** confirms that Mr ***'s Buy Happy Powertrain Warranty was voided, as dealer records indicated he did not complete oil changes between approximately 77K miles and 120K miles -- said Mr *** could not produce
records to show that he had completed these oil changes during that time period, or that he had completed other maintenance required under the terms of the Buy Happy warranty.Mr *** says Morrie's remains firm in its determination that Mr ***'s engine repair cannot be covered under the terms of the Buy Happy warranty.But he says the dealership is still willing to participate in the repair process by giving Mr *** labor at 'employee cost,' which would cut the labor charges from approximately $to approximately $

(The consumer indicated he/she DID NOT accept the response from the business.)
Service Manager did contact me and said the mirror would be ordered and replacedAn appointment has not been scheduled yet and currently the Service
Manager is on vacationThe contact person he listed while he is gone has not replied to my call or e-mailsWaiting for appointment