Morton G. Thalhimer, Inc.

Review: I have been living in [redacted] for almost 2 years now. I have encountered multiple maintenance issues as well as customer service issues. I have also had to complain about my neighbors multiple times to not only the apartment complex, but I have contacted the police department as well. Because of all these issues, I did NOT sign a new lease and decided to pay monthly instead. I am currently ready to move and I have given them notice. I sent a letter in writing on April 13th and advised them that I would be moving out at the end of June. To my knowledge, when dealing with a month to month lease, I only needed to provide 30 day written notice. I was contacted on 4/20/15 by either [redacted] or [redacted] (she left a voicemail), and told me that I would have to pay for the entire month of July as well. Being a single mother, dealing with plumbing issue and horrible customer service, as well as sending over my notice in writing I do not feel as though I should be charged for the month of July. I just want to be released from this apartment at the end of June as I requested. I have also had to contact corporate to complain about the treatment I have received from the ladies that work in the office and the maintenance men that give me dirty looks now that I have complained. Over the entire length of time living here, I have paid my rent late only once and even received a letter from the complex offering me to renew my lease for less money and refund my deposit if I decided to stay and it has my requested move out date (June 30th) listed on the bottom. This shows me that they know I am a good tenant.Desired Settlement: I am requested to be released from this apartment on June 30th as requested and NOT have to pay the full month of July.

Business

Response:

Dear Ms. [redacted], Following up our phone conversation this morning, your leasewill terminate on July 13, 2015 in accordance with paragraph 3 of yourlease. (Attached). Thanks so much for being a resident of ours at [redacted]and we wish you the best in your new home and into the future.[redacted]Cushman & Wakefield | Thalhimer

I must say, I am extremely satisfied with this company. After having a terrible experience with previous real estate companies, I was a bit reluctant to rent with anyone else. I reside at the and I have had a wonderful experience so far. The property manager here is extremely kind and informative about everything and returns all phone calls within the hour. Every complaint that I have reported to her has been handled immediately and I have been given follow up phone calls to ensure that everything is running smoothly. I would highly recommend this company to anyone who wants a wonderful renting experience!