Mossy Honda

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company says they wuilk stop calling me if I give them my phone number HOW ABOUT THEY STOP CALLING EVERYONE WHO IS ON THE NO CALL LIST.On the form you sent me, there is no place to provide information like that, so you closed the complaint, and marked it as complete It is not complete.Please provide my phone number to Mossy Honda AGAINI have provided it times myself and the Revdex.com has also provided it to them in the pastHopefully this time will stick[redacted] Thank you for competing this action so that, after three years of their harrassment, they finally stop Regards, [redacted] ( [redacted] )

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Hi *** I wanted to let you know that we researched this customer’s complaint further and since [redacted] had told me that he would speak with the customer, I had my parts department research the parts pricing and availability since [redacted] said we would give the customer the plastic piece he claimed we took, and we found out that the cover that this customer is saying that was missing after we serviced his car does not exist, because the vehicle is not equipped with this pieceI even had my Shop Foreman walk the lot and inspect other Honda Accords 2012-and none of the vehicles have this cover I just called the customer and spoke with him about what we found out and the customer accepted that he most likely made a mistakeAt this time Mossy Honda does not need to give the customer the plastic piece that he thought we took because it doesn’t exist and it’s not available to purchase Let me know if you have any additional questionsThanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

During the buying process, very little was explained to meI was just shoved paperwork to sign and I didn't even know how much the vehicle wasThat paperwork was given to me months laterdays ago I got mail stating that I owed the nearly $in days or they would be repo the vehicle I emailed the dealership and called for information on how to proceed with keeping the vehicle and I was ignored, especially by the GMThree days ago they took the vehicle from my house I have been trying to get through to them and continue to be ignored

I had one of my Sales manager to take care of the customer's concern and it should be satisfy for both party...Thanks [redacted] General Manager

I talked to [redacted] 7/18/and we discussed her resent purchase at Mossy HondaShe has been in for service with several concerns since her purchase with us on AprilWe understand her frustration having to come back multiple times for these service related issuesWe would like to offer her a service contract at no additional cost to her for goodwill for being a valued customerAfter discussing the experience with her this morning as well as offering her the service contract Ms [redacted] is happy with the outcomeWe look forward to helping service her vehicle here in the future Thank you, ________________________ [redacted] Mossy Honda

Hi we would absolutely take care of this customer's concern and will take their name off our data base if I get the customer's info we certainly apologize for inconvenience that caused our valued customer thank you for the information

My name is [redacted] , I am the Internet Director here at Mossy HondaThe [redacted] deal was pretty straight forward with the acceptation of [redacted] , and ***’s dissatisfactionWe made the deal with them in light that we would have to get the vehicle from L.Aon a dealer tradeThe sales manager at the time explained to [redacted] that the package in which we were discussing on in stock units was different and that we would charge the same amountColor was important to ***, [redacted] s fatherWe agreed that 3M tint and wheel locks would be on the vehicle at delivery for $We traded for the vehicle with the assumption that [redacted] was satisfiedOnce a few days have passed, our salesperson informed us that Mr [redacted] wasn’t satisfied and that he wanted Splash Guards, but other than that he was happyAs management we want our customers to be completely happyWe arranged for the splash guards to be installed as a consolidationIt turns out that Splash Guards cannot be installed on the Sport Touring model because of the underbody spoilerBoth parties were disappointed in thisWe suggested for Mr [redacted] to select another accessoryHe chose all weather floor mats, and a trunk trayAfter another few days the original Sales Manager received a call from [redacted] and again, [redacted] was displeased about not being able to get Splash guards installed [redacted] informed him that this was not part of the original deal and that we fulfilled our obligations and even gave him free All weather mats and Trunk trayI received a call the same day and [redacted] was unavailable it was [redacted] , ***’s sonHe was rude and threatening Mossy Honda with a lawyer and a Revdex.com complaintHe demanded that we give [redacted] a refund of $I tried to explain the situation because having multiple parties involved facts can get misconstrued and warpedHe would not hear the timeline of events and continued to demand a refund or else Mossy Honda would get a complaint and a call from a lawyerI assured [redacted] that we would do anything within in reason to have a happy customerI reviewed the [redacted] deal and referred to his Due Bill that he purchased 3M tint and Wheel locksTo confirm I asked him if his father had received these items, he said yes they didI consulted with my GM [redacted] on what he would like to do and explained the situationAlthough we fulfilled our obligation to Mr [redacted] agreed to write a $check [redacted] had to make sure his father was okay with that, I asked to be called back asap2-weeks later I receive a phone call from [redacted] now asking for the checkI asked what happened, he stated he went on vacation and didn’t have time but now wanted the checkI explained that time did matter and that I would find out if this was still possibleI called [redacted] back to inform him since time had passed we would give his father a $service credit [redacted] was unhappy and threatened again with Revdex.com and a lawyer and then quickly hung up before I respondedNote to buyer : ***, I can assure you we do care about your sale and service you receiveIt’s unfortunate that your son has escalated this matterWe are hardworking and caring people here who take pride in customer serviceAt the time of sale we drove miles to get you the exact color you wantedWe were upfront with what accessories were on the vehicle and stated this in the form of a Due BillOnce we found out you were not completely happy we arranged a remedy, you acceptedAfter this you still were not satisfied and we offered your son, on your behalf to write a check for $He neglected to inform you after a few weeks and once he called it was no longer possible [redacted] Internet DirectorMossy Honda of Lemon GroveLemon Grove AveLemon Grove, CA 91945Store (ext***)

[redacted] purchased a vehicle from Mossy Honda 6/22/When we negotiated the transaction they mentioned that they were shopping with another dealer that included oil changes for two years with the purchase of their new vehicleWe agreed to do the same for the customer here We failed to put the oil changes on the due bill at the time of purchaseWhen the customer came in for service there was nothing notated on the account and they didn’t receive the service they were promised I talked with the customer today and apologized for the their experience in service and let them know that I added a note to the due bill for the services and that I would also be helping give them get additional VIP access to service and parts in the future [redacted] will be stopping in next week and is looking forward to servicing her vehicle with us in the future Thanks, [redacted]

Mossy Honda Lemon grove emailed me a quote for a new Honda Civic, I doubled checked price and asked for an "out the door" price that would include everythingThey emailed me that tooI called them to make sure they have the vehicle, and said I was coming in with a check to purchase the vehicle for the quoted price and to call me once they have the vehicle ready to sell AND to please have everything ready so we don't waste a lot of time in the dealershipThey called and said the car they quoted is waiting for meSo when we arrived, they walked us around their facility but could not locate the vehicleRobert, the salesman said "oh it's getting detailed." The sales people assured us they would honor the price they quoted via emailThen he had us sit in the show room and filled out financing information even though we told them we don't need their financing, and showed them the checkThey wanted me to show them the emails of the quotes their sales person sent meI didThen they came back with the list of dollar amounts that is different than what they quoted meI said no I only want the vehicle they quoted, NOTHING ELSEThey insisted I pay an extra $for all weather mats, plastic trunk liner and locking nuts for the hubcapsI said I don't want any of that to please take them off the vehicle and I will purchase it for the price they quotedThey refusedThat's after hours sitting around for a vehicle that I never sawDECEPTIVEThis is the worst review I've ever written

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We called *** *** in to see if we could buy back her current lease and help get her in a new vehicle for a similar paymentShe came
and leased a new Civic from usAfter she leased the new Civic our finance department worked with Honda to try to help lower the agreed upon payment that she contracted atAfter several days working with Honda Finance we were able to help lower her payment even lower than the terms she contracted at saving her thousands of dollars
During the process of working with the lender we had several attempts to keep in touch with Ms ***Unfortunately, neither party was able to make contact with the otherWe are sorry about the lack of communication during this timeWe have made several attempts to reach Ms *** to review this as well as address this complaint and were unable to reach her by phone or emailWe value her business and would like to invite her in for a complimentary detail of her vehicle and her next service
Thank you,
*** ***
Mossy Honda

we would love to take care of our customers to the
best of our ability we have taken her info off our data base and the other person in household ..if you can provide us with the phone number that you received the phone calls on or the address we will be glad to double checkthanks *** ***General Mananger

*** *** purchased a vehicle with us 5/10/She left a rental car here at the dealership and took her new car home that nightShe had left
personal belongings in her rental carWe did help arrange pick up of her rental car later that weekEven if we cannot be held responsible for misplaced or missing personal property here at the dealership we very much appreciate her business and would like to help offer her a gesture of good will
After talking with *** we will be offering her a good will check for $We are looking forward to having her in to service her vehicle here in the future and apologies for her not being able to retrieve her belongings from her rental car.
Thanks,
*** ***
Mossy Honda

I purchased a used vehicle from Mossy Honda years agoEver since, I have received robo calls and advertising calls and texts from this company with advertisements and wanting me to buy from them againThey continually change the number from which they call, and sometimes use a "private number" that does not show up on my phone, so I can't block itI am on the no call listI have talked to them several times about itWhen I call them they are rude and they say things like, "You're not on our list so I can't take you off." I have reviewed them on YelpI have reported them to the FCC and to CA no call deptbut Mossy Honda continues this practiceHow does a person stop a big business from abusing people, harassing people and breaking the law? I have tried everythingI am sooo sorry I bought a car from them

Hi [redacted], I wanted to let you know that we researched this customer’s complaint further and since [redacted] had told me that he would speak with the customer,I had my parts department research the parts pricing and availability since [redacted] said we would give the customer the plastic piece he claimed...

we took,and we found out that the cover that this customer is saying that was missing after we serviced his car does not exist, because the vehicle is not equipped with this piece.I even had my Shop Foreman walk the lot and inspect other Honda Accords 2012-2015 and none of the vehicles have this cover. I just called the customer and spoke with him about what we found out and the customer accepted that he most likely made a mistake. At this time Mossy Honda does not needto give the customer the plastic piece that he thought we took because it doesn’t exist and it’s not available to purchase. Let me know if you have any additional questions. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would first like to correct the names of my son and myself. I am [redacted], the person who bought the car, my son [redacted] helped in the negotiations. Mossy Honda had got this wrong along with other things listed below.   I made no ‘deal’ with Mossy to get a car, of the color I wanted, from L.A. When I left the Mossy dealership they said they would look further afield as they could not find one in the local area but it may take up to 3 months as that model I wanted had a low production rate. I told Mossy that was not a problem as I was in no hurry.   My son had spoken to Mossy before we went to the dealership and agreed on a price, which they honored. When I went to purchase the vehicle the sales rep. then started talking about upgrades to the basic; I accepted the first package that was offered, a $695 package that had “Wheel lock nuts, Trunk tray and Mud flaps”. Mossy then started offering another package (which included tinted windows) which I DECLINED. This was the only time that tinted windows were mentioned during the deal that was made.    The next morning I had a call to say that Mossy had located a car in L.A. but if it was OK with me it would have approx 100 miles on the clock as it would have to be driven down to San Diego. I said this would not be a problem. No mention was made that it had tinted windows.   Mossy told me they had the car and I agreed to pick it up the next morning. I went in and went through all the paperwork and paid in full, for the vehicle. When the paper work was completed and I had paid they took me out to the car. As we passed the car their rep. quickly pointed out that it had tinted windows and we got into the car. He then went through the many operating features that the car had inside and gave me the wheel lock fittings that were needed. He then gave me the keys and I left. Up to this point everything seemed to be going well with no problems.   The next day opened the hatch back and noticed there was no trunk tray, also there were no mud flaps. I called Mossy and the sales rep said he would drop the trunk tray by my house as he lived close by, this he did. He also said they had no mud flaps in stock but they would order them.    Mossy called the next day to say they had the mud flaps and I arranged to go over the following morning to have them fitted. After about a 2 hour wait I was told they were having problems installing them. After another 30 minutes. the service rep. came and told that they did not fit because Honda do not make mud flaps for that particular model. (Surely a Honda dealership should have known this)    I was then told I could have ‘floor mats’ instead to which I reluctantly agreed. They were all weather rubber mats. I had assumed there were no other floor mats in the car but when I later looked there were already carpet floor mats provided, so why would I need rubber maps on top?   The next day I called and Mossy to say they could have the floor mats back and I would like a partial refund on the $695 as they could not supply all the extras we had agreed to. At first Mossy declined  to  pay anything but finally came up with an offer of $150, which I refused as the mud flaps would have been the major cost of the $695 package for which I had paid. I then told Mossy I would get in touch with the Revdex.com or if necessary a lawyer unless they could come back with a better offer.   My son, [redacted], then got in touch with Mossy and they increased their offer to $250. My son said he would talk to me to see if that was acceptable. I agreed. [redacted] then called them to accept the offer but did not get a reply. He tried later but still no response so he left a message to say that it was acceptable. The following day he left to go on vacation, before he left he said I should receive the check from Mossy in a few days, it never arrived.   My son called Mossy again after he got home to tell them we had not received the $250. Mossy now say it is no longer possible to pay the $250 because we left it too long!!! My son did respond in a timely manner but if Mossy do not answer the phone or pick up messages what we supposed to do? I do not understand why Mossy carried on trying to supplying the trunk tray and mud flaps when they now say they were taken out of the deal, the first time Mossy mentioned this was in their response to my Revdex.com complaint.    I do not understand why it was possible to refund $250 at the time but not now?
Regards,
[redacted]

Complaint#[redacted] I would like free car wash as promised. Also want mossy to stop falsely advertising free car wash. They are/can not fulfill as advertised. I have made many trips there to get free car wash. Every time a different excuse.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The company says they wuilk stop calling me if I give them my phone number.  HOW ABOUT THEY STOP CALLING EVERYONE WHO IS ON THE NO CALL LIST.On the form you sent me, there is no place to provide information like that, so you closed the complaint, and marked it as complete.  It is not complete.Please provide my phone number to Mossy Honda AGAIN. I have provided it 8 times myself and the Revdex.com has also provided it to them in the past. Hopefully this time will stick.[redacted]Thank you for competing this action so that, after three years of their harrassment, they finally stop.
Regards,
[redacted] ([redacted])