Mossy Honda

I talked to [redacted] 7/18/2014 and we discussed her resent purchase at Mossy Honda. She has been in for service with several concerns since her purchase with us on April. We understand her frustration having to come back multiple times for these service related issues. We would like to offer her...

a service contract at no additional cost to her for goodwill for being a  valued customer. After discussing the experience with her this morning as well as offering her the service contract Ms [redacted] is happy with the outcome. We look forward to helping service her vehicle here in the future.
 
Thank you,
 
________________________
[redacted]
Mossy Honda

I had one of my Sales manager to take care of the customer's concern and it should be satisfy for both party...Thanks [redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

My name is [redacted], I am the Internet Director here at Mossy Honda. The [redacted] deal was pretty straight forward with the acceptation of [redacted], and [redacted]’s dissatisfaction. We made the deal with them in light that we would have to get the vehicle from L.A. on a dealer trade. The sales manager...

at the time explained to [redacted] that the package in which we were discussing on in stock units was different and that we would charge the same amount. Color was important to [redacted], [redacted]s father. We agreed that 3M tint and wheel locks would be on the vehicle at delivery for $695. We traded for the vehicle with the assumption that [redacted] was satisfied. Once a few days have passed, our salesperson informed us that Mr. [redacted] wasn’t satisfied and that he wanted Splash Guards, but other than that he was happy. As management we want our customers to be completely happy. We arranged for the splash guards to be installed as a consolidation. It turns out that Splash Guards cannot be installed on the Sport Touring model because of the underbody spoiler. Both parties were disappointed in this. We suggested for Mr. [redacted] to select another accessory. He chose all weather floor mats, and a trunk tray. After another few days the original Sales Manager received a call from [redacted] and again, [redacted] was displeased about not being able to get Splash guards installed. [redacted] informed him that this was not part of the original deal and that we fulfilled our obligations and even gave him free All weather mats and Trunk tray. I received a call the same day and [redacted] was unavailable it was [redacted], [redacted]’s son. He was rude and threatening Mossy Honda with a lawyer and a Revdex.com complaint. He demanded that we give [redacted] a refund of $695. I tried to explain the situation because having multiple parties involved facts can get misconstrued and warped. He would not hear the timeline of events and continued to demand a refund or else Mossy Honda would get a complaint and a call from a lawyer. I assured [redacted] that we would do anything within in reason to have a happy customer. I reviewed the [redacted] deal and referred to his Due Bill that he purchased 3M tint and Wheel locks. To confirm I asked him if his father had received these items, he said yes they did. I consulted with my GM [redacted] on what he would like to do and explained the situation. Although we fulfilled our obligation to Mr. [redacted] agreed to write a $250 check. [redacted] had to make sure his father was okay with that, I asked to be called back asap. 2-3 weeks later I receive a phone call from [redacted] now asking for the check. I asked what happened, he stated he went on vacation and didn’t have time but now wanted the check. I explained that time did matter and that I would find out if this was still possible. I called [redacted] back to inform him since time had passed we would give his father a $250 service credit. [redacted] was unhappy and threatened again with Revdex.com and a lawyer and then quickly hung up before I responded. Note to buyer : [redacted], I can assure you we do care about your sale and service you receive. It’s unfortunate that your son has escalated this matter. We are hardworking and caring people here who take pride in customer service. At the time of sale we drove 150 miles to get you the exact color you wanted. We were upfront with what accessories were on the vehicle and stated this in the form of a Due Bill. Once we found out you were not completely happy we arranged a remedy, you accepted. After this you still were not satisfied and we offered your son, on your behalf to write a check for $250. He neglected to inform you after a few weeks and once he called it was no longer possible.   [redacted]Internet DirectorMossy Honda of Lemon Grove3615 Lemon Grove Ave. Lemon Grove, CA 91945Store 619.461.2600 (ext. [redacted])

[redacted] purchased a vehicle from Mossy Honda 6/22/2013. When we negotiated the transaction they mentioned that they were shopping with another dealer that included oil changes...

for two years with the purchase of their new vehicle. We agreed to do the same for the customer here.
We failed to put the oil changes on the due bill at the time of purchase. When the customer came in for service there was nothing notated on the account and they didn’t receive the service they were promised.
I talked with the customer today and apologized for the their experience in service and let them know that I added a note to the due bill for the services and that I would also be helping give them get additional VIP access to service and parts in the future. [redacted] will be stopping in next week and is looking forward to servicing her vehicle with us in the future.
 
Thanks,
[redacted]

Hi [redacted],
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I wanted to let you know that we researched this customer’s complaint further and since [redacted] had told me that he would speak with the customer,
I had my parts department research the parts pricing and availability since [redacted] said we would give the customer the plastic piece he claimed we took,
and we found out that the cover that this customer is saying that was missing after we serviced his car does not exist, because the vehicle is not equipped with this piece.
I even had my Shop Foreman walk the lot and inspect other Honda Accords 2012-2015 and none of the vehicles have this cover.
 
I just called the customer and spoke with him about what we found out and the customer accepted that he most likely made a mistake. At this time Mossy Honda does not need
to give the customer the plastic piece that he thought we took because it doesn’t exist and it’s not available to purchase.
 
Let me know if you have any additional questions. Thanks.

Hi we did contacted the customer after the sale.  Base on paper work provided to the customer and what owed to the customer it was completed if the customer have any further questions he can come to the store and we will be more than happy to explain to him again.

Shame on Mossy for allowing questionable business practices ensue which is slowly deteriorating an otherwise reputable business. I came in to the dealership well prepared( intent to purchase, loan approval letter, Experian credit score (815), and copy of recent pay stubs. Met with friendly sales consultants who worked with me during the negotiation process. After coming with a final out the door price, we waited for an hour while the management staff(including the finance manager) finished his lunch. During the wait, they asked me to add the vehicle to my policy (which I did) as well as ran my credit score again (which negatively affected my score.) Finally we were called into the office and were rushed to sign the paperwork. Once we got to the sales contract, I noticed that the price was completely higher. I refused to sign the contract and the sales manager was called in the office with me and the finance manager. The sales manager confirmed and agreed that the price on the contract is incorrect but the finance manager refused to honor the price. I refused to sign the contract and walked away feeling very deceived.

Hi we would absolutely take care of this customer's concern and will take their name off our data base if I get the customer's info we certainly apologize for inconvenience that caused our valued customer thank you for the information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

During the buying process, very little was explained to me. I was just shoved paperwork to sign and I didn't even know how much the vehicle was. That paperwork was given to me 4 months later. 13 days ago I got mail stating that I owed the nearly $8000 in 10 days or they would be repo the vehicle. I emailed the dealership and called for information on how to proceed with keeping the vehicle and I was ignored, especially by the GM. Three days ago they took the vehicle from my house. I have been trying to get through to them and continue to be ignored .