Mossy Nissan Oceanside

I called Mossy Oceanside to bring my car in for a recall-
I requested the service van ride home and back. I was told I would be given a $15 Lyft credit- I explained I don't have a cell phone to use Lyft have never used Lyft and this was a recall, and I should not have to pay for my transportation.
I was then told there would be no problem getting me home and back it would be taken care of, so I made the appointment at 7AM.
I was told when I dropped the car off that I had $10 Lyft credit and I had to get myself back to pick up the car. I explained what I was told about transportation and the response I got was I had talked to the call center and what I was told was not true and blame it on Covid for no service van-yes let's blame Covid for horrible customer service
I left with my car and I am furious. I have purchased 3 cars and one truck from Oceanside Mossy- So thanks for customer loyalty.

Dear Mr [redacted] , Mossy Nissan is Not responsible for your chargesThese charges were determined by a company not associated or influenced by Mossy NissanIf you have a concern, please call Nissan Consumer affairs at [redacted] As far as the disposition fee, if you check your contract it clearly states that chargeAgain this is a fee Mossy Nissan has nothing to do with, it’s a fee Nissan Corporation charges when you finish your lease agreement

Dear [redacted] , I received your letter regarding your experience here at Mossy Nissan OceansideI want to first thank you for attempting to purchase a vehicle hereSecondly, I want to apologize for not being able to deliver terms that were acceptable to youOur goal is to provide an excellent sales experience to everyone who patronizes our dealership and based on your letter we fell shortI would like to add it’s always our intention to match your needs with the guidelines of the banks we utilizeIn this particular transaction we were not able to do soAlso, I want you to know, it is not our intention to mislead anyone in any wayWe only stay in business when happy clients return or refer us to new clients and doing business that doesn’t accomplish this is counter to our goals [redacted] General ManagerMossy Nissan Oceanside

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

***, Please except my apologies regarding our lack of communication and follow through on your oil change agreementThis letter will authorize you to oil changes for your Nissan AltimaBring this with you when you go to any Mossy Nissan and show this to your service advisorIn turn they will debit me for the chargeThanks for your understanding! [redacted] General Manager

Dear [redacted] , I'm very sorry that we weren't able to accommodate your needsDepending on various circumstances, there are times we can swap you out of a car into anotherApparently we are not able to do so at this timein the future we will do all we can to help you get another vehicle that suits your needsI will say, its not uncommon to be in a situation early in the term of a vehicle purchase that trading it in is difficult to due do to the balance on the original agreementWith that being said we understand your desire to switch cars and will assist you anyway we can [redacted] GM

We apologize that we could duplicate the excessive fuel consumption claim from our customerWe would like to offer the customer a full refund if the vehicle is returned in the same condition it was purchased in, minus the wear and tear of months of drivingMossy will also have the customers aftermarket stereo removed at our expense, and those items returned to himThe customer will need to provide the original stereo parts that came in the vehicle, which he has confirmed he still hasMossy will extend this offer thru October 25, or until the vehicle reaches 83,000, as the customer has expressed he will need the vehicle for a few weeks.Thank you, [redacted] ***

Dear Mr***,
rgb(34, 34, 34); margin: 0px">I received a notice from the Revdex.com about a gift card that was offered but not available to youFirst, I would like to apologize about not having one on hand when you inquired and second, I would like to either send you a $target card or you can stop by at your convenience and pick it up from me personally or from *** ***, The General Sales Manager My personal phone number is ***Feel free to call me when it’s convenientI also left a message on the phone number provided so either method to reply is fine by meThanks
*** ***
General Manager
T.760.720.9797•F.760.434.1242•***
Mossy Nissan Oceanside•College Blvd•***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mossy Nissan is the business with which I signed the lease agreementMossy Nissan is the business that I leased the vehicle fromMossy Nissan is where I physically took possession of the vehicleMossy Nissan is where I returned the vehicle at the termination of the leasePlease don't try to tell me I had no dealings with Mossy NissanYes, I absolutely didAs an authorized Nissan dealer, good customer service would include bringing customer complaints to the parent companyIt seems you would be in a far better position to do that than I wouldIt appears that Mossy Nissan can do anything and everything regarding taking the customers money, but nothing to get some bad charges removed?
Regards,
*** ***

Dear ***, I'm very sorry that we weren't able to accommodate your needsDepending on various circumstances, there are times we can swap you out of a car into anotherApparently we are not able to do so at this timein the future we will do all we can to help you get another vehicle that suits
your needsI will say, its not uncommon to be in a situation early in the term of a vehicle purchase that trading it in is difficult to due do to the balance on the original agreementWith that being said we understand your desire to switch cars and will assist you anyway we can*** ***GM

Dear Mr***, Mossy Nissan is Not responsible for your chargesThese charges were determined by a company not associated or influenced by Mossy NissanIf you have a concern, please call Nissan Consumer affairs at ***As far as the disposition fee, if you check your
contract it clearly states that chargeAgain this is a fee Mossy Nissan has nothing to do with, it’s a fee Nissan Corporation charges when you finish your lease agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We had a bad experience with this gaggle of non-empowered knuckleheadsThe twins that sold us our car made us promises, but by the time we were to get funded by the bank they had been let go and all our paperwork was under scrutinyTheir Finance girl, ***, is beyond unprofessionalWe gave them cash for a deposit but when we returned vehicle (lemon) they gave us the runaround and said they had to request a check from LARidiculous! How such a large business can't write a check or pull cash out of a drawer is beyond usWe recommend buy here pay here before doing with these incompetent amateurs

Dear Mr***,
Mossy Nissan is Not responsible for your chargesThese charges were determined by a company not associated or influenced by Mossy NissanIf you have a concern, please call Nissan Consumer affairs at ***As far as the disposition fee, if you check your contract it clearly states that chargeAgain this is a fee Mossy Nissan has nothing to do with, it’s a fee Nissan Corporation charges when you finish your lease agreement

Dear [redacted],
 
arial, sans-serif;">I received your letter regarding your experience here at Mossy Nissan Oceanside. I want to first thank you for attempting to purchase a vehicle here. Secondly, I want to apologize for not being able to deliver terms that were acceptable to you. Our goal is to provide an excellent sales experience to everyone who patronizes our dealership and based on your letter we fell short. I would like to add it’s always our intention to match your needs with the guidelines of the banks we utilize. In this particular transaction we were not able to do so. Also, I want you to know,  it is not our intention to mislead anyone in any way. We only stay in business when happy clients return or refer us to new clients and doing business that doesn’t accomplish this is counter to our goals.
 
 
[redacted]
General Manager
Mossy Nissan Oceanside

Dear Mr. [redacted], I received a notice from the Revdex.com about a gift card that was offered but not available to you. First, I would like to apologize about not having one on hand when you inquired and second, I would like to either send you a $50.00 target card or you can stop by...

at your convenience and pick it up from me personally or from [redacted], The General Sales Manager.  My personal phone number is [redacted]. Feel free to call me when it’s convenient. I also left a message on the phone number provided so either method to reply is fine by me.Thanks [redacted]  General ManagerT.760.720.9797•F.760.434.1242•[redacted]Mossy Nissan Oceanside•3535 College Blvd•[redacted]

[redacted], Please except my apologies regarding our lack of communication and follow through on your oil change agreement. This letter will authorize you to 6 oil changes for your Nissan Altima. Bring this with you when you go to any Mossy Nissan and show this to your...

service advisor. In turn they will debit me for the charge. Thanks for your understanding!  
[redacted]
General Manager

We apologize that we could duplicate the excessive fuel consumption claim from our customer. We would like to offer the customer a full refund if the vehicle is returned in the same condition it was purchased in, minus the normal wear and tear of 6 months of driving. Mossy will also have the...

customers aftermarket stereo removed at our expense, and those items returned to him. The customer will need to provide the original stereo parts that came in the vehicle, which he has confirmed he still has. Mossy will extend this offer thru October 25, 2016 or until the vehicle reaches 83,000, as the customer has expressed he will need the vehicle for a few weeks.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted], Mossy Nissan is Not responsible for your charges. These charges were determined by a company not associated or influenced by Mossy Nissan. If you have a concern, please call Nissan Consumer affairs at [redacted]. As far as the disposition fee, if you check your contract it...

clearly states that charge. Again this is a fee Mossy Nissan has nothing to do with, it’s a fee Nissan Corporation charges when you finish your lease agreement.