Mossy Nissan Oceanside

[redacted], Please except my apologies regarding our lack of communication and follow through on your oil change agreement. This letter will authorize you to 6 oil changes for your Nissan Altima. Bring this with you when you go to any Mossy Nissan and show this to your service advisor. In turn they will...

debit me for the charge. Thanks for your understanding!  [redacted]General Manager

Dear Mr. [redacted],  Mossy Nissan is Not responsible for your charges. These charges were determined by a company not associated or influenced by Mossy Nissan. If you have a concern, please call Nissan Consumer affairs at [redacted]. As far as the disposition fee, if you check your contract it clearly states that charge. Again this is a fee Mossy Nissan has nothing to do with, it’s a fee Nissan Corporation charges when you finish your lease agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize that we could duplicate the excessive fuel consumption claim from our customer. We would like to offer the customer a full refund if the vehicle is returned in the same condition it was purchased in, minus the normal wear and tear of 6 months of driving. Mossy will also...

have the customers aftermarket stereo removed at our expense, and those items returned to him. The customer will need to provide the original stereo parts that came in the vehicle, which he has confirmed he still has. Mossy will extend this offer thru October 25, 2016 or until the vehicle reaches 83,000, as the customer has expressed he will need the vehicle for a few weeks.Thank you,
[redacted]

Dear [redacted], I received your letter regarding your experience here at Mossy Nissan Oceanside. I want to first thank you for attempting to purchase a vehicle here. Secondly, I want to apologize for not being able to deliver terms that were acceptable to you. Our goal is to provide an excellent...

sales experience to everyone who patronizes our dealership and based on your letter we fell short. I would like to add it’s always our intention to match your needs with the guidelines of the banks we utilize. In this particular transaction we were not able to do so. Also, I want you to know,  it is not our intention to mislead anyone in any way. We only stay in business when happy clients return or refer us to new clients and doing business that doesn’t accomplish this is counter to our goals.  [redacted]General ManagerMossy Nissan Oceanside

Dear [redacted], I'm very sorry that we weren't able to accommodate your needs. Depending on various circumstances, there are times we can swap you out of a car into another. Apparently we are not able to do so at this time. in the future we will do all we can to help you get another vehicle that...

suits your needs. I will say, its not uncommon to be in a situation early in the term of a vehicle purchase that trading it in is difficult to due do to the balance on the original agreement. With that being said we understand your desire to switch cars and will assist you anyway we can. [redacted]
GM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mossy Nissan is the business with which I signed the lease agreement. Mossy Nissan is the business that I leased the vehicle from. Mossy Nissan is where I physically took possession of the vehicle. Mossy Nissan is where I returned the vehicle at the termination of the lease. Please don't try to tell me I had no dealings with Mossy Nissan. Yes, I absolutely did. As an authorized Nissan dealer, good customer service would include bringing customer complaints to the parent company. It seems you would be in a far better position to do that than I would.It appears that Mossy Nissan can do anything and everything regarding taking the customers money, but nothing to get some bad charges removed?
Regards,
[redacted]