For an established large dealership in San Diego, I can not believe that they tried to pull a fast one on meTrying to get a car for my daughter as a gift for her when she goes to collegePicked the car online, talked to one of the salesman went to the dealer locationI mentioned that I was already pre-approved with USAA and will not be using their financeSigned all the documents and went home with the car (running on fumes so had to gas up) Next morning I called my bank to confirm that the fund was released, they said no so I called dealer in the morning to remind the about faxing the required papersChecked my bank again later that afternoon and still nothingI called the dealer again but this time they said I agreed to use their finance service because they don't fax any kind of paperwork to the bank for financing....WOWI finally got a hold of the finance guy that I signed the papers with and his excuse was it was a mof client and that he will fax it the next day because the manager was already gone but what the funny thing was my salesman texted me that it was already faxed....which I know was a lie because I checked with my bank a couple of times
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Unfortunatley we were unable to duplicate the customer's concerns on 10/29/2014, technician road tested and checked for any trouble codes and nothing was found We did ask the client if he would leave the vehicle overnight so we could re-inspect in the a.m, due to the fact we found nothing in our inspection the customer did not feel the need to leave it overnight Vehicle was then taken to Toyota Poway days later and they found the power steering system was leaking and or blew a hose We realize this is frustrating for the customer however we can't fix what we can't see or feel, our inspection did not indicate any leaks at the time
I wanted to let you know that I was contacted this morning by Mossy Toyota after they were instructed by their corporate office to get this handled I was assured that it would be a top priority now, so I think I can safely say that the complaint is resolved
I have spoken to our shop foreman who was involved in this diagnosis, this vehicle does have a head gasket leak, we have pictures to show proof We have no control over what the independent repair facility does or say's, we only have our complete and accurate diagnosis with pictures to verify It is our opinion that the independent repair facility just reset the codes and the condition will re-occur In addition it was the customer request to replace the spark plugs after research on the internet We of course are willing to provide all documents and pictures and statements from our Master technician With respect to the customer we would be interested to review the independent repair facility's documentation regarding their inspection and findings and their qualifications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand the problem could not be duplicated, but it was poorly was checkedI also was told in Poway that my brakes were dangerously low to the point of metal to metal but that was not checked eitherAfter having my car for 1/hours how was nothing found or checked?Like I said before there is a reason why there are so many complaints about your service center and your ratings based customer reviews on yelp and google are so poor compared to other car dealersI will never trust you or or service and will continue to let people know how your poor service cost more money, time, and according to Toyotas Poways judgment, left me an unsafe car
Regards,
*** ***
The customer stated he was satisfied with our offer to inspect and perform a brake job at no charge to him if needed, detail the vehicle and supply a free rental Customer stated he would close this complaint
Our position remains unchanged, our process was flawless and the diagnosis was accurate, just because the check engine light has not come on yet is not an indication everything is operating normally. We would be happy to re-inspect her vehicle and show her the results of our inspection into the head gasket leak. The allegation that the pictures we have provided may not be her vehicle is insulting, we would never provide documents or evidence that was not factual
Once again we would be pleased to provide another inspection at no charge to show the client and her technician our findings of the blown head gasket
Unfortunatley we were unable to duplicate the customer's concerns on 10/29/2014, technician road tested and checked for any trouble codes and nothing was found. We did ask the client if he would leave the vehicle overnight so we could re-inspect in the a.m, due to the fact we found nothing...
in our inspection the customer did not feel the need to leave it overnight.
Vehicle was then taken to Toyota Poway 5 days later and they found the power steering system was leaking and or blew a hose.
We realize this is frustrating for the customer however we can't fix what we can't see or feel, our inspection did not indicate any leaks at the time.
It is resolved. We asked the customer to bring the car back and we are picking it up today at 5 pm Thank you, [redacted] Corporate Purchasing ManagerMossy Automotive Group619-818-4889858-654-2218
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.Mossy Toyota has still not refunded the money. I will not close the complaint until the money is refunded.
Regards,
[redacted]
Vehicle was inspected on 5/28/2016, multiple issues with vehicle were found, vehicle has 157,000 miles and its a 2006 model year. Mossy Toyota is pleased the customer found a low cost solution and is happy to reimburse the customer the diagnostic fee of $130.00. A company check will be issued...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their response is bogus. I have proof from the new auto repair shop that it is definitely not a blown head gasket. Not only did they do a full diagnostic but they drove my truck around 60+ miles to confirm that there wasn't an issue. My check engine light never turned back on and it's been running fine. Toyota sent me pictures outside of this response, showing a wet cylinder (they are stating in mine, can't say that it is or not) from their diagnostic (supposedly), but that doesn't prove anything. They stated coolant was leaking and there wasn't any 'red/pinkish' color substance in any of the photos they provided me. The truth of the matter is, that after taking it to the other auto repair shop and having them do a full diagnostic as well, there isn't an issue with my truck and certainly not a blown head gasket. I have been driving my truck for the past day and a half with absolutely no issues. I have and can provide whatever documentation you/they need. I want to be reimbursed. They lied. I do not trust them and they have cost me so much time and money over this. It's sickening.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have spoken to our shop foreman who was involved in this diagnosis, this vehicle does have a head gasket leak, we have pictures to show proof. We have no control over what the independent repair facility does or say's, we only have our complete and accurate diagnosis with pictures to...
verify. It is our opinion that the independent repair facility just reset the codes and the condition will re-occur. In addition it was the customer request to replace the spark plugs after research on the internet. We of course are willing to provide all documents and pictures and statements from our Master technician. With respect to the customer we would be interested to review the independent repair facility's documentation regarding their inspection and findings and their qualifications.
Worst finance dept. I was supposed to be issued a rebate check 8 weeks ago. I have yet to receive anything. I have called mossy toyota finance dept and they will not return a call. I have emailed them they will not reply. I have filled a complaint with toyota customer service case #[redacted]. They keep directing me back to toyota mossy. Finally I got a call back today from valerie finance manager who was extremely rude. she gave me a number to call to check on my rebate status. I called 1-888-368-3074 and they have no and I mean no record for mossy toyota requesting a rebate. I need this resolved. Nobody knows anything and nobody is willing to help.
For an established large dealership in San Diego, I can not believe that they tried to pull a fast one on meTrying to get a car for my daughter as a gift for her when she goes to collegePicked the car online, talked to one of the salesman went to the dealer locationI mentioned that I was already pre-approved with USAA and will not be using their financeSigned all the documents and went home with the car (running on fumes so had to gas up) Next morning I called my bank to confirm that the fund was released, they said no so I called dealer in the morning to remind the about faxing the required papersChecked my bank again later that afternoon and still nothingI called the dealer again but this time they said I agreed to use their finance service because they don't fax any kind of paperwork to the bank for financing....WOWI finally got a hold of the finance guy that I signed the papers with and his excuse was it was a mof client and that he will fax it the next day because the manager was already gone but what the funny thing was my salesman texted me that it was already faxed....which I know was a lie because I checked with my bank a couple of times
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Unfortunatley we were unable to duplicate the customer's concerns on 10/29/2014, technician road tested and checked for any trouble codes and nothing was found We did ask the client if he would leave the vehicle overnight so we could re-inspect in the a.m, due to the fact we found nothing in our inspection the customer did not feel the need to leave it overnight Vehicle was then taken to Toyota Poway days later and they found the power steering system was leaking and or blew a hose We realize this is frustrating for the customer however we can't fix what we can't see or feel, our inspection did not indicate any leaks at the time
I wanted to let you know that I was contacted this morning by Mossy Toyota after they were instructed by their corporate office to get this handled I was assured that it would be a top priority now, so I think I can safely say that the complaint is resolved
I have spoken to our shop foreman who was involved in this diagnosis, this vehicle does have a head gasket leak, we have pictures to show proof We have no control over what the independent repair facility does or say's, we only have our complete and accurate diagnosis with pictures to verify It is our opinion that the independent repair facility just reset the codes and the condition will re-occur In addition it was the customer request to replace the spark plugs after research on the internet We of course are willing to provide all documents and pictures and statements from our Master technician With respect to the customer we would be interested to review the independent repair facility's documentation regarding their inspection and findings and their qualifications
We contacted customer and sold the part for the originally quoted price, we apologized, part shipped out today
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand the problem could not be duplicated, but it was poorly was checkedI also was told in Poway that my brakes were dangerously low to the point of metal to metal but that was not checked eitherAfter having my car for 1/hours how was nothing found or checked?Like I said before there is a reason why there are so many complaints about your service center and your ratings based customer reviews on yelp and google are so poor compared to other car dealersI will never trust you or or service and will continue to let people know how your poor service cost more money, time, and according to Toyotas Poways judgment, left me an unsafe car
Regards,
*** ***
The customer stated he was satisfied with our offer to inspect and perform a brake job at no charge to him if needed, detail the vehicle and supply a free rental Customer stated he would close this complaint
Our position remains unchanged, our process was flawless and the diagnosis was accurate, just because the check engine light has not come on yet is not an indication everything is operating normally. We would be happy to re-inspect her vehicle and show her the results of our inspection into the head gasket leak. The allegation that the pictures we have provided may not be her vehicle is insulting, we would never provide documents or evidence that was not factual
Once again we would be pleased to provide another inspection at no charge to show the client and her technician our findings of the blown head gasket
Unfortunatley we were unable to duplicate the customer's concerns on 10/29/2014, technician road tested and checked for any trouble codes and nothing was found. We did ask the client if he would leave the vehicle overnight so we could re-inspect in the a.m, due to the fact we found nothing...
in our inspection the customer did not feel the need to leave it overnight.
Vehicle was then taken to Toyota Poway 5 days later and they found the power steering system was leaking and or blew a hose.
We realize this is frustrating for the customer however we can't fix what we can't see or feel, our inspection did not indicate any leaks at the time.
It is resolved. We asked the customer to bring the car back and we are picking it up today at 5 pm Thank you, [redacted] Corporate Purchasing ManagerMossy Automotive Group619-818-4889858-654-2218
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.Mossy Toyota has still not refunded the money. I will not close the complaint until the money is refunded.
Regards,
[redacted]
Vehicle was inspected on 5/28/2016, multiple issues with vehicle were found, vehicle has 157,000 miles and its a 2006 model year. Mossy Toyota is pleased the customer found a low cost solution and is happy to reimburse the customer the diagnostic fee of $130.00. A company check will be issued...
within 5 working days.
We have already responded to this complaint previously, we have denied any assistance, another Toyota Dealership verified our diagnosis was correct.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their response is bogus. I have proof from the new auto repair shop that it is definitely not a blown head gasket. Not only did they do a full diagnostic but they drove my truck around 60+ miles to confirm that there wasn't an issue. My check engine light never turned back on and it's been running fine. Toyota sent me pictures outside of this response, showing a wet cylinder (they are stating in mine, can't say that it is or not) from their diagnostic (supposedly), but that doesn't prove anything. They stated coolant was leaking and there wasn't any 'red/pinkish' color substance in any of the photos they provided me. The truth of the matter is, that after taking it to the other auto repair shop and having them do a full diagnostic as well, there isn't an issue with my truck and certainly not a blown head gasket. I have been driving my truck for the past day and a half with absolutely no issues. I have and can provide whatever documentation you/they need. I want to be reimbursed. They lied. I do not trust them and they have cost me so much time and money over this. It's sickening.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have spoken to our shop foreman who was involved in this diagnosis, this vehicle does have a head gasket leak, we have pictures to show proof. We have no control over what the independent repair facility does or say's, we only have our complete and accurate diagnosis with pictures to...
verify. It is our opinion that the independent repair facility just reset the codes and the condition will re-occur. In addition it was the customer request to replace the spark plugs after research on the internet. We of course are willing to provide all documents and pictures and statements from our Master technician. With respect to the customer we would be interested to review the independent repair facility's documentation regarding their inspection and findings and their qualifications.
Worst finance dept. I was supposed to be issued a rebate check 8 weeks ago. I have yet to receive anything. I have called mossy toyota finance dept and they will not return a call. I have emailed them they will not reply. I have filled a complaint with toyota customer service case #[redacted]. They keep directing me back to toyota mossy. Finally I got a call back today from valerie finance manager who was extremely rude. she gave me a number to call to check on my rebate status. I called 1-888-368-3074 and they have no and I mean no record for mossy toyota requesting a rebate. I need this resolved. Nobody knows anything and nobody is willing to help.
Refund of $65.00 will be issued in the interest of customer satisfaction.