For an established large dealership in San Diego, I can not believe that they tried to pull a fast one on me. Trying to get a car for my daughter as a gift for her when she goes to college. Picked the car online, talked to one of the salesman went to the dealer location. I mentioned that I was already pre-approved with USAA and will not be using their finance. Signed all the documents and went home with the car (running on fumes so had to gas up) Next morning I called my bank to confirm that the fund was released, they said no so I called dealer in the morning to remind the about faxing the required papers. Checked my bank again later that afternoon and still nothing. I called the dealer again but this time they said I agreed to use their finance service because they don't fax any kind of paperwork to the bank for financing....WOW. I finally got a hold of the finance guy that I signed the papers with and his excuse was it was a mix-up of client and that he will fax it the next day because the manager was already gone but what the funny thing was my salesman texted me that it was already faxed....which I know was a lie because I checked with my bank a couple of times.
Unfortunatley we were unable to duplicate the customer's concerns on 10/29/2014, technician road tested and checked for any trouble codes and nothing was found. We did ask the client if he would leave the vehicle overnight so we could re-inspect in the a.m, due to the fact we found nothing in...
our inspection the customer did not feel the need to leave it overnight.
Vehicle was then taken to Toyota Poway 5 days later and they found the power steering system was leaking and or blew a hose.
We realize this is frustrating for the customer however we can't fix what we can't see or feel, our inspection did not indicate any leaks at the time.
We apologize for any confusion regarding this issue, we have offered to replace the oil pan at no charge to the customer. This is a very good customer of ours and we should have done the right thing and offered to replace the oil pan at no charge to begin with.
Once again we...
apologize and hope the customer will continue to do business with us.
I wanted to let you know that I was contacted this morning by Mossy Toyota after they were instructed by their corporate office to get this handled. I was assured that it would be a top priority now, so I...
think I can safely say that the complaint is resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am personally not comfortable with Toyota going anywhere near my truck. I got a second opinion, they say something completely different. The fact that my truck is working perfectly fine says it all. If I had a blown head gasket, I would have had the same issues I had prior to bringing my truck into Toyota and I do not. I stand by the fact that the data given to me by Toyota is false and I should not have had to pay for the service that I did, nor incur all the other expenses that I incurred.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
Mossy Toyota has still not refunded the money. I will not close the complaint until the money is refunded.
Regards,
[redacted]
Refund of $65.00 will be issued in the interest of customer satisfaction.
General Sales Manager ([redacted]) spoke with customer and terminated the sale, customer is safisfied with the end result.
For an established large dealership in San Diego, I can not believe that they tried to pull a fast one on me. Trying to get a car for my daughter as a gift for her when she goes to college. Picked the car online, talked to one of the salesman went to the dealer location. I mentioned that I was already pre-approved with USAA and will not be using their finance. Signed all the documents and went home with the car (running on fumes so had to gas up) Next morning I called my bank to confirm that the fund was released, they said no so I called dealer in the morning to remind the about faxing the required papers. Checked my bank again later that afternoon and still nothing. I called the dealer again but this time they said I agreed to use their finance service because they don't fax any kind of paperwork to the bank for financing....WOW. I finally got a hold of the finance guy that I signed the papers with and his excuse was it was a mix-up of client and that he will fax it the next day because the manager was already gone but what the funny thing was my salesman texted me that it was already faxed....which I know was a lie because I checked with my bank a couple of times.
Unfortunatley we were unable to duplicate the customer's concerns on 10/29/2014, technician road tested and checked for any trouble codes and nothing was found. We did ask the client if he would leave the vehicle overnight so we could re-inspect in the a.m, due to the fact we found nothing in...
our inspection the customer did not feel the need to leave it overnight.
Vehicle was then taken to Toyota Poway 5 days later and they found the power steering system was leaking and or blew a hose.
We realize this is frustrating for the customer however we can't fix what we can't see or feel, our inspection did not indicate any leaks at the time.
We apologize for any confusion regarding this issue, we have offered to replace the oil pan at no charge to the customer. This is a very good customer of ours and we should have done the right thing and offered to replace the oil pan at no charge to begin with.
Once again we...
apologize and hope the customer will continue to do business with us.
I wanted to let you know that I was contacted this morning by Mossy Toyota after they were instructed by their corporate office to get this handled. I was assured that it would be a top priority now, so I...
think I can safely say that the complaint is resolved.
We contacted customer and sold the part for the originally quoted price, we apologized, part shipped out today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am personally not comfortable with Toyota going anywhere near my truck. I got a second opinion, they say something completely different. The fact that my truck is working perfectly fine says it all. If I had a blown head gasket, I would have had the same issues I had prior to bringing my truck into Toyota and I do not. I stand by the fact that the data given to me by Toyota is false and I should not have had to pay for the service that I did, nor incur all the other expenses that I incurred.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
Mossy Toyota has still not refunded the money. I will not close the complaint until the money is refunded.
Regards,
[redacted]