A few weeks ago I applied for a 2016 Scion iM with Mossy Toyota. Both my cosigner and I were told our credit together was confirmed to go through. Well, we show up to sign the papers when they tell us that we need to put more of a down payment, so after a while, I agree and things are signed and sealed. They have a 10 day policy where they reserve the right to cancel the contract and take back the car if no one finances. That alone is shady and I cannot believe I agreed to it. THREE WEEKS pass by and I get a letter where they are exercising the right to cancel the contract due to no one financing. I'm obviously upset but decided to turn it in rather than be haggled to find another cosigner or put more of a down payment.
The REAL issue happens when I claim my down payment refund. Luckily, I was getting it all back since it was cancelled on their end. However, I was out of town and gave full permission to a family member to pick up my check. They call her in the next day to pick it up (mind you, this dealership is way out of our way.) and she goes in only to find out that its not ready and it needs a second signature from the owner of the business. 1) why call in someone if its not ready 2) the owners not there and you should know that 3) you wasted miles, gas, and the time of someone.
She leaves and lets the weekend roll through. (This happened on Friday) and Monday comes in and she calls through to see if its ready. Theres miscommunication from their end and no one wants to deal with the issue so my sister was forced to go in person to see what's going on. She shows up, and went to the finance manager, Valerie, who rudely turned her away. She goes to the receptionist and asked for someone in charge. She was upset because she was being bounced around and ignored. Who wouldn't be? After verbally stating how upset she was and making demands, someone came up to help and mentioned that there was no check. ever. The reason being because the check that I originally gave bounced. WELL, I PAID CASH, GUYS. A THOUSAND IN CASH.
She flipped off and question if they knew which client she was talking about. They clearly didn't and used that overly used excuse to throw her off and send her away.
Well, paybacks a [redacted] because she chewed them up after that. They then say that they can have the check ready by 4 PM that day. To which she said no. They were to deliver it to her.
Why would someone, knowing full well that they dropped the ball big time on their behalf, acted shady and unprofessional throughout the whole ordeal, ask her to come back? It's common sense, you self deliver that check because you fked up. Plain and simple. Own up to it.
It was delivered that day but in all, the way things were handled, they had it coming to them. I would not wish this experience on anyone, even my enemies. I would strongly advise anyone and everyone to stay clear from Mossy Dealerships because the way the practice is shady and wrong.
They kiss your [redacted] to close the deal despite knowing its going to end from their behalf, they just want the sale. But once things go awry, they send you into this limbo and cast you aside as if your trash.
The terrible thing about this is that this was my first time car buying experience and poor professionalism ruined that. (and they'll continue to run that way until the hopefully shut down).
For an established large dealership in San Diego, I can not believe that they tried to pull a fast one on me. Trying to get a car for my daughter as a gift for her when she goes to college. Picked the car online, talked to one of the salesman went to the dealer location. I mentioned that I was already pre-approved with USAA and will not be using their finance. Signed all the documents and went home with the car (running on fumes so had to gas up) Next morning I called my bank to confirm that the fund was released, they said no so I called dealer in the morning to remind the about faxing the required papers. Checked my bank again later that afternoon and still nothing. I called the dealer again but this time they said I agreed to use their finance service because they don't fax any kind of paperwork to the bank for financing....WOW. I finally got a hold of the finance guy that I signed the papers with and his excuse was it was a mix-up of client and that he will fax it the next day because the manager was already gone but what the funny thing was my salesman texted me that it was already faxed....which I know was a lie because I checked with my bank a couple of times.
Unfortunatley we were unable to duplicate the customer's concerns on 10/29/2014, technician road tested and checked for any trouble codes and nothing was found. We did ask the client if he would leave the vehicle overnight so we could re-inspect in the a.m, due to the fact we found nothing in...
our inspection the customer did not feel the need to leave it overnight.
Vehicle was then taken to Toyota Poway 5 days later and they found the power steering system was leaking and or blew a hose.
We realize this is frustrating for the customer however we can't fix what we can't see or feel, our inspection did not indicate any leaks at the time.
We apologize for any confusion regarding this issue, we have offered to replace the oil pan at no charge to the customer. This is a very good customer of ours and we should have done the right thing and offered to replace the oil pan at no charge to begin with.
Once again we...
apologize and hope the customer will continue to do business with us.
I wanted to let you know that I was contacted this morning by Mossy Toyota after they were instructed by their corporate office to get this handled. I was assured that it would be a top priority now, so I...
think I can safely say that the complaint is resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
Mossy Toyota has still not refunded the money. I will not close the complaint until the money is refunded.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am personally not comfortable with Toyota going anywhere near my truck. I got a second opinion, they say something completely different. The fact that my truck is working perfectly fine says it all. If I had a blown head gasket, I would have had the same issues I had prior to bringing my truck into Toyota and I do not. I stand by the fact that the data given to me by Toyota is false and I should not have had to pay for the service that I did, nor incur all the other expenses that I incurred.
Regards,
[redacted]
A few weeks ago I applied for a 2016 Scion iM with Mossy Toyota. Both my cosigner and I were told our credit together was confirmed to go through. Well, we show up to sign the papers when they tell us that we need to put more of a down payment, so after a while, I agree and things are signed and sealed. They have a 10 day policy where they reserve the right to cancel the contract and take back the car if no one finances. That alone is shady and I cannot believe I agreed to it. THREE WEEKS pass by and I get a letter where they are exercising the right to cancel the contract due to no one financing. I'm obviously upset but decided to turn it in rather than be haggled to find another cosigner or put more of a down payment.
ked up. Plain and simple. Own up to it.
The REAL issue happens when I claim my down payment refund. Luckily, I was getting it all back since it was cancelled on their end. However, I was out of town and gave full permission to a family member to pick up my check. They call her in the next day to pick it up (mind you, this dealership is way out of our way.) and she goes in only to find out that its not ready and it needs a second signature from the owner of the business. 1) why call in someone if its not ready 2) the owners not there and you should know that 3) you wasted miles, gas, and the time of someone.
She leaves and lets the weekend roll through. (This happened on Friday) and Monday comes in and she calls through to see if its ready. Theres miscommunication from their end and no one wants to deal with the issue so my sister was forced to go in person to see what's going on. She shows up, and went to the finance manager, Valerie, who rudely turned her away. She goes to the receptionist and asked for someone in charge. She was upset because she was being bounced around and ignored. Who wouldn't be? After verbally stating how upset she was and making demands, someone came up to help and mentioned that there was no check. ever. The reason being because the check that I originally gave bounced. WELL, I PAID CASH, GUYS. A THOUSAND IN CASH.
She flipped off and question if they knew which client she was talking about. They clearly didn't and used that overly used excuse to throw her off and send her away.
Well, paybacks a [redacted] because she chewed them up after that. They then say that they can have the check ready by 4 PM that day. To which she said no. They were to deliver it to her.
Why would someone, knowing full well that they dropped the ball big time on their behalf, acted shady and unprofessional throughout the whole ordeal, ask her to come back? It's common sense, you self deliver that check because you f
It was delivered that day but in all, the way things were handled, they had it coming to them. I would not wish this experience on anyone, even my enemies. I would strongly advise anyone and everyone to stay clear from Mossy Dealerships because the way the practice is shady and wrong.
They kiss your [redacted] to close the deal despite knowing its going to end from their behalf, they just want the sale. But once things go awry, they send you into this limbo and cast you aside as if your trash.
The terrible thing about this is that this was my first time car buying experience and poor professionalism ruined that. (and they'll continue to run that way until the hopefully shut down).
General Sales Manager ([redacted]) spoke with customer and terminated the sale, customer is safisfied with the end result.
For an established large dealership in San Diego, I can not believe that they tried to pull a fast one on me. Trying to get a car for my daughter as a gift for her when she goes to college. Picked the car online, talked to one of the salesman went to the dealer location. I mentioned that I was already pre-approved with USAA and will not be using their finance. Signed all the documents and went home with the car (running on fumes so had to gas up) Next morning I called my bank to confirm that the fund was released, they said no so I called dealer in the morning to remind the about faxing the required papers. Checked my bank again later that afternoon and still nothing. I called the dealer again but this time they said I agreed to use their finance service because they don't fax any kind of paperwork to the bank for financing....WOW. I finally got a hold of the finance guy that I signed the papers with and his excuse was it was a mix-up of client and that he will fax it the next day because the manager was already gone but what the funny thing was my salesman texted me that it was already faxed....which I know was a lie because I checked with my bank a couple of times.
Unfortunatley we were unable to duplicate the customer's concerns on 10/29/2014, technician road tested and checked for any trouble codes and nothing was found. We did ask the client if he would leave the vehicle overnight so we could re-inspect in the a.m, due to the fact we found nothing in...
our inspection the customer did not feel the need to leave it overnight.
Vehicle was then taken to Toyota Poway 5 days later and they found the power steering system was leaking and or blew a hose.
We realize this is frustrating for the customer however we can't fix what we can't see or feel, our inspection did not indicate any leaks at the time.
We apologize for any confusion regarding this issue, we have offered to replace the oil pan at no charge to the customer. This is a very good customer of ours and we should have done the right thing and offered to replace the oil pan at no charge to begin with.
Once again we...
apologize and hope the customer will continue to do business with us.
I wanted to let you know that I was contacted this morning by Mossy Toyota after they were instructed by their corporate office to get this handled. I was assured that it would be a top priority now, so I...
think I can safely say that the complaint is resolved.
We contacted customer and sold the part for the originally quoted price, we apologized, part shipped out today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
Mossy Toyota has still not refunded the money. I will not close the complaint until the money is refunded.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am personally not comfortable with Toyota going anywhere near my truck. I got a second opinion, they say something completely different. The fact that my truck is working perfectly fine says it all. If I had a blown head gasket, I would have had the same issues I had prior to bringing my truck into Toyota and I do not. I stand by the fact that the data given to me by Toyota is false and I should not have had to pay for the service that I did, nor incur all the other expenses that I incurred.
Regards,
[redacted]