Motorcycle Mall

Review: I went to Motorcycle Mall on 7/22/2015 with the intention of buying a new motorcycle. I was met with a Sales Associate Frank. I was interested in a Suzuki GSX-R 600. Frank showed me two model years and said that the "sticker price" or MSRP is $ 11,199. He also showed me a 2014 model year GSXR 600 and said that since it is a leftover model from last year, there is a managers special on the model and the price is $8,599.

I told Frank that I am interested in the 2014 model but was not sure if I would be approved for finance because of my relatively new credit history. I signed the paperwork for a finance approval check, a bill of sale and also paid a $100 deposit using my credit card. The deal no. for reference is 20077.

The same day in the evening Motorcycle Mall got back to me saying that I was not approved for finance and I might need a co-signer.

On 8/4/2015 I took my Uncle as a co-signer and he signed the paperwork to check for finance approval. The same day Motorcycle got back to me saying that I was approved for finance. We went to the showroom but I was not happy with the sticker price. I wanted to negotiate but I realized that I was getting a very good deal and decided not to pursue it.

I called Frank on 8/6/2015 and said that I would be there at 6:30 PM to sign the finance paperwork and buy the motorcycle. Before going to the showroom, I called [redacted] Financial to inquire the approved finance rate/interest rate. I was told by them that I am approved for 0% interest for 60 months.

With this information I went to the showroom and met with Genine, the finance manager. But she showed us a paper and said that we were approved for 6.99% interest fro 60 months. I did not agree with her.

Later she asked the floor manager to explain it to me. He said that they cannot give 0% finance at the advertised price of $8,599!!

This was not brought to my notice verbally or on paper till that moment. And they said that my $100 deposit is not refundable.Desired Settlement: I want Motorcycle Mall to sell me the bike for $8,599 (Their advertised Price) at 0% APR interest for 60 months (My approved Finance rate from the bank).

Business

Response:

To Whom it May Concern,The first part of this customer’s story is correct…the customer had two different options; a 2015 Suzuki model or a 2014 Suzuki model. This customer decided to pick the 2014 model with the great price. With that being said, the customer signed a BILL OF SALE document stating the pricing and what was the entire deal; BUT he then wanted to negotiate again. How can someone sign a contract to buy a house and then say, wait, I want it for cheaper? Or I will buy a car from someone but then say, wait, give me my money back; I didn’t get something for free?So what did this customer do; he called me, Rich [redacted], the General Manager of the dealership (he explained to me that he saw my response to all of the Google Reviews) and said “I see that you respond back to all of the customers; I think you would be the guy to get me a better price.” You called me the first time (again, after signing the bill of sale contract) saying you wanted an extra discount, because you did not like that we gave you the manager's special right off the bat; the lowest price we could go. You were not happy because you did not negotiate with us. You begged and pleaded with me that you wanted an extra $100 off - after you signed the bill of sale contract. I asked you if you signed the contract and you said yes; but still you wanted something "for free." You even said at the end of the conversation, just go to Walmart to get me a motorcycle cover for $20...because you wanted something for free. As I told you then, I didn't have any additional room on the deal and itwas the best price we could provide you. But you claim in your other review that you understand that a dealership has be make money; do you really?As you state in this Revdex.com review, a few days later, you called our salesmen back (after I guess you saw that it WAS the best price) and said you wanted to purchase the Suzuki. I'm glad we record every conversation. You did not say it in this review but you did in your Google Reviews (Revdex.com reps can search it), you state that the salesman told you that this special program from Suzuki IS either the aggressive price (with the money off the unit) or the 0% APR. And you confirm that you called Suzuki to confirm the Either OR program as well.So you purchased a Suzuki motorcycle knowing the price and knowing that you applied for the standard rate (as you state that our salesman told you); not the 0% APR rate. I ask you this question; if you sign the contract knowing the great price you received and knowing it was for the standard rate, how can you say we mislead you? Our Suzuki rep is here this weekend for the Suzuki demo rides; feel free to come down to speak with him if you have any additional questions or concerns regarding the Suzuki promotions. Suzuki advertises all over their website and our website the 0% APR; that’s their program. What we do mirrors their advertising. You can get 0% APR; it just would not be with the aggressive pricing. Or you take the aggressive pricing that is advertised and get the standard 0% APR rate. I do not see how his is a advertising issue either.Please feel free to give me a call to further discuss if need be.Thank you,

Review: In October 2014 I took my 2001 Suzuki GSXR for repairs. The repairs were not completed until December 2014. I picked up the motorcycle and placed it in storage. In March I realized the mirror had been broken off and when I reviewed the picture taken the day the bike was picked up in December I realized the mirror had been hanging there. I took the motorcycle back to Motorcycle Mall on March 16, 2015 and informed them of the issue. No one was willing to take responsibility. I spoke to the owner's son (**) He stated he would replace the mirrors and check the surveillance to investigate what happened. Shortly after I received a call that the steering column was bent and the fork seals were stripped. These issues were not discussed nor corrected during the 2.5 months they had my motorcycle. Three weeks later they call me to tell me that they ordered the wrong mirrors. On April 18, 2015 I spoke with the owner and they are denying causing any damage to my motorcycle. They stated they would order the mirrors and I still have not been notified of the completion of the repairs of my motorcycle.Desired Settlement: I want my motorcycle repaired back to the condition it was in when I dropped it off in October 2014. I want my motorcycle completed in a timely manner. I do not think I should be invoiced for the damages caused by the service department to my motorcycle.

Business

Response:

To Whom it May Concern,The customer has a 14 year old motorcycle that was involved in a accident prior to it arriving at Motorcycle Mall. The damages to the bike are clear and easy to see from the naked eye. These damages were discussed with the customer and service writer at Motorcycle Mall. The frame of the motorcycle has a dent in it - from a massive force (an accident that occurred) and scrapes, dings and dents. This bike was in this same condition when the customer brought the bike into Motorcycle Mall - we have photos of the bike when it came in.The customer is correct in saying he spoke with the owner and the owner reviewed the cameras for him (regarding the mirror). During the time at our dealership, the mirror was leaned on and did get damaged. Damaged was not told the Service Writer or Manager - and that employee was fired as a result of doing damage to the customer's mirror and not informing our Manager or Service Writer. When the bike came back in, we had an issue getting the right mirror because the customer's 2001 Suzuki does not have 2001 mirrors. The customer has different year (2006 I believe) aftermarket mirrors that we needed to fabricate to fit the motorcycle. There was some ordering of the wrong mirrors as it was never told to our Service Dept. that the mirrors he had on his motorcycle was for a 2006 vs. his 2001 Suzuki. This is the main reason why the customer did not get his motorcycle back in a timely manner.In regards to the motorcycle being damaged in our dealership for the dented frame, steering column and fork seals is crazy as these damages were caused by the accident that the motorcycle was in. The clutch and brake pedals are damaged, the side engine cover is painted black to cover the scratches and other blemishes from the accidents. The bike is missing bolts and screws and other items that came to our dealership like this. There is no way a motorcycle has a dented frame unless it was involved in an accident. There is notes in our system stating that the Service Writer spoke to the customer regarding the bent steering column and fork seals. The customer did not want to get these damages fixed.This customer's motorcycle was fixed with a mirror and the customer paid his bill and took the motorcycle.

Consumer

Response:

I am rejecting this response because:The damages Motorcycle Mall CLAIMS my motorcycle had were not identified the first 2.5 months they had the motorcycle. There was work done to the front and back ends of the bike and the damages that Motorcycle Mall is claiming were not discussed nor offered to be repaired when they initially had the bike then when I take the motorcycle in for the mirror to be repaired these damages are suddenly identified. I did pick up my motorcycle and paid my bill, that I should not have had in the first place because they charged me $770 to check the steering. When the steering was not a problem when I initially dropped the motorcycle off.

Business

Response:

To Whom It May Concern,The customer came into the dealership in late Oct. and had the following items completed:General Service, replace the chain and sprockets, replace the stator, rectifier, bearings and seals, etc. This was a major service that cost $2,311 for parts that needed to be replaced and the labor to complete the job. The customer was called in mid November (11/20/15) to inform him that there were parts that we needed to complete the job that were back ordered. When the parts did arrive, the job was completed and the customer was called on 12/19/14.During this time, the bike was not ridden outside as it was November / December. We completed the service job as per the customer. The bike was never dropped or kicked or involved in any accident. The dent to the frame of the motorcycle does not happen unless there is an accident. The only item that was damaged was a mirror, which was damaged while the Service Employee was moving the bike from our basement (where we store service bikes) to the service work area. Again, this employee was fired for damaging a customer's mirror without telling the service manager, service writer or owner of the dealership.When the customer than brought his motorcycle back in and complained that he wanted us to check the steering because when he is turning, he has to fight it to go straight. When we were asked to check and review his steering as per the customer's complaint - and a different service than the one he completed in Oct. During the investigation of the motorcycle's steering, we noticed that there needed to be new handlebars that were needed to fix the issue. In addition, we replaced the seals and fork oil - which was needed as well for the customer. This was a total different issue and he was charged for the parts and labor to fix the second issue to the customer's bike - which had nothing to do with the first service that was complete. We did give the customer new mirrors and he was not charged for those mirrors. The total price for parts and labor to fix the customer's steering issue was $877. The two services that the customer had were needed and we completed the job as per the services that the customer requested. These damages did not occur in our dealership.