Motorsports Nation

I just filed my complaint with the BBB and it was not hard at all. Only took me 10 minutes and didn`t cost a thing. Don`t let motorsports walk all over you...FILE A COMPLAINT !
Motorsports Nation wont respect you until you stand up ! There is strength in numbers so BE COUNTED.

They sold me a motorcycle with 1175 miles on it, but advertised it with 113. Writing this review is only part of my revenge, I plan on making a complaint to EVERY agency I can find !
If you do the same ,we can get some justice for the way Motorsports Nation treats its customers .Lets ban together and maybe even close them down!

They had a Harley sport glide ad on Cycletrader with 113 miles on it so I drove 149 miles to buy it. Kevin I got there Kevin showed me the bike sitting outside and it looked fine. While doing the paper work Kevin said he made a mistake and the bike really had 244 miles..I bought it anyway. When I got it home I checked the odometer and it really had 1175 miles. In my opinion this lowers the value by at least $1,000
DO NOT TRUST THESE PEOPLE WITH THERE WORD ...CHECK EVERYTHING OUT YOURSELF.
I plan to go to NYS MOTOR VEHICLES DEPT and tell them what has happened. I also plan to see Waterford CT small claims for help. When I talked to Scott he said he didn`t care what I did...these are not nice people. the BBB (better business bureau) will be part of my plan also.
I am shocked at all the bad reviews (wish I had read them first)
BUYER BEWARE

Went to buy a used motorcycle there and noticed it leaked quite a bit of oilSo I asked if they would fix it and/or reduce there priceScott told me with an attitude they most likely would not fix it as they only fix safety related issuesWHAT???? Oil leak on a motorcycle not a safety issue? And Scott told me if I wanted a perfect used motorcycle he could not reduce priceFixing an oil leak is hardly asking for perfection on a used motorcycleAgainst my better judgment I decided to move forward with the purchase as I am savvy with mechanics on bikes and could probably fix it myself and I really liked the bikeI was leaving on vacation for days the very next day and did not have the time to secure financing prier to leaving so I left a deposit to hold motorcycle until my returnUpon my return I decided against the purchase of this motorcycle from motorsports nationI went to notify him in person and why I'm not buying his motorcycleHe told me with an attitude that he would not return my deposit to meThe deposit is $Really???? You are going to [redacted] off a potential customer over $100? I may have returned in the spring when I am definately going to buy a bike if he was nice and a fair businessmanHe is neither of theseI will never return to this place for nothingThis guy is a joke with an attitude problemI will take the small $loss and chalk this up to learning a valuable lesson about motorsports nation

From: Motorsports Nation [redacted] Sent: Monday, December 18, 10:AM To: [redacted] Subject: ID [redacted] Hello [redacted] This is Kevin M [redacted] from Motorsports Nation reaching out to you on case ID [redacted] I read the statement from [redacted] and I would like to respond to his letter, we take full responsibility for sending him the wrong filter, we tried to correct that issue and he chose to not take any sort of gift certificate that we offeredHe was charged $for the filter which upon finding out was incorrect we refunded his cardI am currently looking at his refunded invoice and the charges were as followed, the filter itself was $and he chose to pay shipping of $and sales tax of $totaling $As far as making his commute easier we actually went to the train station in [redacted] and picked [redacted] up on multiple occasions as well as dropping him back off after he was through with his business hereWe even went as far as to deliver his machine to a location he requested(which was over miles from our shop) free of chargeThe machine that [redacted] purchased retails for $11,and I feel we went above and beyond on the sales aspect and generously discounted his machine $1,This is an unfortunate situation and we do not like any customer to be unhappy and we try to make every effort to make sure that we do everything in our power to follow through until the very end and hope for people to be repeat customers as well as recommend us to friends and familyWe would gladly take any sort of action to make [redacted] happy even though our multiple avenues to do so have haven't been successfulWe take this type of matter very seriously and our reputation is the key to our business, a complaint like this is very uncommon and to be totally honest we feel is unwarrantedFeel free to contact us with any additional questions or commentsThank you for your time and I hope you have a great holiday! Best, Kevin

First of all I would like to apologize for any issues you have had with your purchase You brought the bike in for a routine service because you had a service light on We performed your requested service, spark plugs and an oil change and your service light you came in for went off We test drove the bike, and you also drove the bike with no issues after it left After the miles driven that you mentioned you brought it back and we checked over the spark plugs we replaced and the oil change service, and the services we did were performed correctly $in requested maintenance in no way holds us liable for every issue that may arise with your high end [redacted] We also checked over other areas of your bike hoping we could find something simple that popped up At no time did we charge you for our time checking over your machine, because we couldn't find anything wrong We then told you that we had no way to check into your motorcycles computer system as we are not an Aprilia dealer and they have special computers to perform these checks I'm sure you understand that motorcycles, just like cars sometimes have to go directly to a franchise of that brand for special servicesAfter hearing that, you spoke with our salesman Kevin, who had no idea you were having a running problem, because he didn't know your bike was here for service, and he told you what the average trade in would be We then told you that in order to tell you what your trade was worth we would need to know what was wrong with your bike I understand you are frustrated that you spent money to have your bike serviced, and that you need other service We performed a service that you requested which is routine maintenance At no time did you complain it wasn't running right or that you had any issues when you dropped it off We performed what you asked for If you would like your money back for your spark plugs and the hour worth of labor to install them I will gladly refund you that As far as your request for a refund of your motorcycle purchase that is not something that we will do Your claim that I answered "that is your problem" is not true, you left angry after you did not get an answer you were happy with, or a price you wanted for your trade in Your claims of not being able to check over your bike when you bought it are false, your bike was safety checked and ran strong You drove it for several miles with no issues or complaints, and I am sure we would have heard about it if it were otherwise Again we apologize that you are having an issue with your [redacted] and there is not a dealer that can get you right in Feel free to stop by for your refund for your spark plug replacement

Complaint: [redacted] I am rejecting this response because: When I dropped the bike off on April 30th because I was having problems I ran into KevinHe was finishing up having a cigarette, and asked how the bike was, and if I was out enjoying it? I then told him the problem I was having with the bikeHis reply was could just be bad gas or something, then he inquired as to the type of fuel, and place where it was purchased I told him I always put premium gas in it, and go to the shell station in front of the shopAfter that he walked off Then when I went to talk to Kevin on May 10th about a trade in I explained the whole story to him, that the bike was not running, and it would be held up for another six to eight weeks after being dropped off at the dealershipHis reply was “that’s almost the whole season lost.” Then he proceed to make an offer for a possible trade That is when I asked him for some time to research the bike offered to prevent this all from being repeated I was upset that: 1) nobody could have called me ahead of time to tell me there was no offer, my time is just as important, even after I called and spoke to Kevin the day before and was told he was going to call me back, which has been an ongoing issue with the shop as a whole; 2) you did not have the common courtesy to get off the phone to tell me there would be no trade made until my bike was diagnosed or repaired When I said there was no one else locally that would be able to work or diagnose my bike, I was told that was my problem No deal was ever offered or discussed Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Per MotorSports Nation response to my complaint, I was told to contact [redacted] in regards to have this resolved I have tried calling [redacted] at MotorSports Nation a few times and I still have not received any phone calls back This has been nothing but an ongoing issue since I bought the KTM When I first saw the KTM on Craigslist (I have saved images of this Craigslist listing) and when I went to MotorSports Nation to personally see the bike on the showroom floor (again I have saved images of the KTM from showroom floor) there was no rips in the seat prior I am more than willing to provide these images for your reviewHowever, I have been dealing with this issue for months now - with no resolution!! I am only asking MotorSports Nation to take responsibility for the damage to the seat and to replacement seat cover Sincerely, [redacted]

Good morning,
My name is *** *** and I contacting you in regards to complaint #***
This complaint has not yet been resolved by the company. I have reached out to MotorSports Nation a couple times and *** (per reply from company this was the person I need to reach out to) and no one has yet to call me back to resolve this complaint
Please feel free to contact me with any questions
Thank you,
***
***

Complaint Information:
Feel free to stop by our storeI am here plus hours a week pretty much every hour we are hereI am very easy to get a hold of and willing to help you out because that's what we do

We sold this customer a pair of gloves. They received their purchase and proceeded to walk around the showroom. It is very unfortunate that this child lost their gloves, however it is not our fault that this happened. At no time did we assume guilt or responsibility, but we
would have gladly given them a $pair of gloves had we known they were so upset. They have written on *** and the Revdex.com both of which we respect and value, but at no time did they even ask to speak with myself or anyone else about their issue. I also had my parts manager call to try to resolve this issue offering another free set of gloves even after a nasty unnecessary *** review. I will gladly issue a refund to this customer in person if they would like to come in. We are the largest motorcycle group in New England and we have became that by taking care of people on a daily basis

Complaint Information:
Please have the customer reach out to my General Manager *** to resolve this issueAlthough used Moto Cross bikes are sold as is a seat cover is not something we would ever argue aboutat ###-###-####

Complaint: ***
I am rejecting this response because:
Since day one of dropping the motorcycle off, the service manager has been extremely rudeSwearing at me in front of my year old sonThey did not want to help me since day oneI had to myself call *** to start a claim so that these issues can be resolvedI was told by the service manager that they were waiting for the *** rep to come in and re evaluate the bike because the repair *** wanted them to do on the bike was not feasibleI called for weeks later to see if the rep had come in to reinspect the bikeI was told the rep was not coming back in and that I have three days to pick up the bike or they will charge me storageThe service department really messed up the bike due to starting the repair and not completing itThey left bare wire brush marks all over the frame and stopped there without painting and finishing the areasThere is still tape on the frame where they were making and never removedThere are paint runs on the frame on the one spot they sprayedI'm glad I didn't ride this bike home because the engine breather hoses are shoved up the rear shock spring which could have caused the suspension to bindThe damage that the service department caused to my motorcycle frame is not ***s doing, it is the doing of the technician that worked on my bikeThe dealership should repair the damages done to my bikeYes they are used to lawsuits as they have mentioned due to the way they treat and handle there customersI'm sure the dealership is telling the truth, that is why there are many more cases on Revdex.com about them and all the consumers must be liengWe need to stop this company from there wrongful doing before they continue to ruin people's motorcycles and selling bad units that are left outsideBUYER BEWARE!!!!! I want my damages that the dealership caused repairedThis dealership does not care about making things right!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
1. When I dropped the bike off on April 30th because I was having problems I ran into KevinHe was finishing up having a cigarette, and asked how the bike was, and if I was out enjoying it? I then told him the problem I was having with the bikeHis reply was could just be bad gas or something, then he inquired as to the type of fuel, and place where it was purchased. I told him I always put premium gas in it, and go to the shell station in front of the shopAfter that he walked off. Then when I went to talk to Kevin on May 10th about a trade in I explained the whole story to him, that the bike was not running, and it would be held up for another six to eight weeks after being dropped off at the dealershipHis reply was “that’s almost the whole season lost.” Then he proceed to make an offer for a possible trade. That is when I asked him for some time to research the bike offered to prevent this all from being repeated2. I was upset that: 1) nobody could have called me ahead of time to tell me there was no offer, my time is just as important, even after I called and spoke to Kevin the day before and was told he was going to call me back, which has been an ongoing issue with the shop as a whole; 2) you did not have the common courtesy to get off the phone to tell me there would be no trade made until my bike was diagnosed or repaired. When I said there was no one else locally that would be able to work or diagnose my bike, I was told that was my problem. No deal was ever offered or discussed.
Sincerely,
*** ***

We sold this customer a pair of gloves. They received their purchase and proceeded to walk around the showroom. It is very unfortunate that this child lost their gloves, however it is not our fault that this happened. At no time did we assume guilt or responsibility, but we would
have gladly given them a $pair of gloves had we known they were so upset. They have written on *** and the Revdex.com both of which we respect and value, but at no time did they even ask to speak with myself or anyone else about their issue. I also had my parts manager call to try to resolve this issue offering another free set of gloves even after a nasty unnecessary *** review. I will gladly issue a refund to this customer in person if they would like to come in. We are the largest motorcycle group in New England and we have became that by taking care of people on a daily basis

Complaint: ***
I am rejecting this response because Information provided to you by Motorsports is inaccurate. On 04/24/Motor sports was contacted by my father, *** ***, in regards to rebuilding the engine on my *** *** and requested a time frame on the rebuild. *** was informed that the rebuild would be done by Mid-June. Satisfied with the time frame given, on 4-25-said motorcycle was dropped off at Motorsports nation. At that time all contact was made with their previous store service manager, ***. Calls were made on a Bi-Weekly basis checking on the status of the motorcycle. Each time a call was made by either by myself or by ***, different reasons were given why the motorcycle wasn't ready for pickupExcuses such as the parts that were being repaired or remanufactured at Machine shop were being held up, the parts from Machine shop were defective and had to be repaired. *** advised me that they had to take the engine apart again because their was a noise that couldn't be identified. Other calls we were advised that they were awaiting for the *** service technician to come and evaluate the noise. These calls and conversations continued for several months until we finally received a call from ***, the previous service manager, on 08/23/14 that the bike was ready for pick up. We agreed that the my motorcycle could be picked up the very next day. Later that day I received a call again from *** that upon starting up my motorcycle that again there was an unidentified engine noise and that they didn't feel comfortable with us picking up the bike till they did another evaluation. On 10/01/13, I received a call from *** that my motorcycle was ready for pickup Myself and *** drove to Motorsports to pick up the Bike and all dealings were made directly with ***, the service manager. The original warranty on the rebuild engine was for days, but because they had the bike past the riding season, *** extended the warranty till June of 2014. On 10/01/while riding the motorcycle home the engine starting making noises and proceeded to leak oil. *** contacted *** at Motorsports and the motorcycle was returned the next day. An evaluation was done and an additional sum of $for rear engine seals to the drive shaft and other shaft parts. On 11/02/I was contacted by Motorsports that the bike was completed and ready for pick up. Upon driving the Motorcycle home the lifters started to make a loud noise. My husband *** contacted Motorsports the very next day and was advised to return the bike for evaluation when the weather improved. On 03/10/the *** Motorcycle was returned to Motor Sports Nation. A week later my husband contacted motorsports and spoke with the service manager and was advised that they were awaiting for their *** representative to come in for an evaluation of the engine noise. He was then informed to add gas treatment to remove the carbon build up in the engine. First and importantly, we had just had an entire engine rebuild and only driven it less than miles during our trips back and forth to Motor NationThis being the case their shouldn't be any carbon build up in the engine. My husband requested that they take care of the gas additive and contact us when the process was doneWe were informed that this process should take care of the engine noise. On 03/31/*** contacted the service manager and was directed to the owner and was informed that they wouldn't do the gas treatment and that we were to pick up my motorcycle or it would be placed in the parking lot. On 04/08/the owner contacted me at my place of employment advising me that they had a *** service rep come in and evaluate the engine and that there wasn't anything else he could doThat the rep advised that a gas treatment should be done and that we were to pick up the bike or he was going to charge us storage fee. Advised us that he wasn't going to be married to this bike. Since we first dropped off this bike till this date we have received nothing but the run around and each time we pick up the bike on the ride home it is either leaking oil or the engine is making noise.
***
*** ***

The timeline on this repair is skewed due to the fact we informed them we couldn't do the motor job...

until we slowed down from the busy season, the customer was aware of this and understood it would be winter before it was done, hence the reason we extended the warranty longer than 30 days.. We have worked directly with [redacted] on the customer's complaint and given the customer a recommendation based [redacted] inspection. The customer is not happy with [redacted] evaluation. We have informed the customer that we stand behind all of the work we have done and if anything is wrong we will repair the motorcycle. We have spent several hours on this machine and would not want anything more than for the customer to be happy with it. At this point we have asked the customer to come and pick up the motorcycle and drive it. If there are any issues with the bike related to our repairs we will take necessary action.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This customer is not telling the truth, and from day one he has been an issue for our dealership and [redacted] Corporate.  He brought his bike in for a Warranty, which we gladly honor, because [redacted] pays us to fix bikes under warranty.  [redacted] instructed us as to what to do for this...

customer.  We did the repair [redacted] approved and the customer was not happy and wanted them to do more.  He refused to take his bike.  We spoke with [redacted] and they informed us that they would not do anything more for him.  He then called us threatening us with lawsuits, consumer protection, etc etc.  Even went as far as having a "lawyer" call us threatening us, which we have dealt with lawyers for years, and most of them don't call you threatening lawsuits, they mail you an actual lawsuit.  This customer has an issue with his bike, this bike was made and built by [redacted] and has a warranty through [redacted], he is free to go to any [redacted] dealer in the USA for his warranty if he feels like it needs further service.  We never did anything to his bike besides what we were instructed and paid by [redacted] to do.  His bike was never left outside, as we bring in ALL 2 wheel motorcycles every night.  He will no longer be allowed at this dealership after his verbal abuse to our staff and his repeated lying, as clearly evident in his unwarranted complaint.

From: Motorsports Nation [redacted] Sent: Monday, December 18, 2017 10:36 AM To: [redacted] Subject: ID [redacted]   Hello [redacted] This is Kevin M[redacted] from Motorsports Nation reaching out to you on case ID [redacted]. I read the statement from [redacted] and I...

would like to respond to his letter, we take full responsibility for sending him the wrong filter, we tried to correct that issue and he chose to not take any sort of gift certificate that we offered. He was charged $34 for the filter which upon finding out was incorrect we refunded his card. I am currently looking at his refunded invoice and the charges were as followed, the filter itself was $19.98 and he chose to pay shipping of $11.99 and sales tax of $2.03 totaling $34.00. As far as making his commute easier we actually went to the train station in [redacted] and picked [redacted] up on multiple occasions as well as dropping him back off after he was through with his business here. We even went as far as to deliver his machine to a location he requested(which was over 90 miles from our shop) free of charge. The machine that [redacted] purchased retails for $11,749 and I feel we went above and beyond on the sales aspect and generously discounted his machine $1,249. This is an unfortunate situation and we do not like any customer to be unhappy and we try to make every effort to make sure that we do everything in our power to follow through until the very end and hope for people to be repeat customers as well as recommend us to friends and family. We would gladly take any sort of action to make [redacted] happy even though our multiple avenues to do so have haven't been successful. We take this type of matter very seriously and our reputation is the key to our business, a complaint like this is very uncommon and to be totally honest we feel is unwarranted. Feel free to contact us with any additional questions or comments. Thank you for your time and I hope you have a great holiday!   Best, Kevin