Motorsports Nation

Complaint Information: This customer was given a full refund of his non-refundable deposit the same day he emailed asking for it. His complaint is non-warranted and should be removed from the system.

First of all I would like to apologize for any issues you have had with your purchase.  You brought the bike in for a routine service because you had a service light on.  We...

performed your requested service, 2 spark plugs and an oil change and your service light you came in for went off.  We test drove the bike, and you also drove the bike with no issues after it left.  After the miles driven that you mentioned you brought it back and we checked over the spark plugs we replaced and the oil change service, and the services we did were performed correctly.  $317.98 in requested maintenance in no way holds us liable for every issue that may arise with your high end [redacted]  We also checked over other areas of your bike hoping we could find something simple that popped up.  At no time did we charge you for our time checking over your machine, because we couldn't find anything wrong.  We then told you that we had no way to check into your motorcycles computer system as we are not an Aprilia dealer and they have special computers to perform these checks.  I'm sure you understand that motorcycles, just like cars sometimes have to go directly to a franchise of that brand for special services. After hearing that, you spoke with our salesman Kevin, who had no idea you were having a running problem, because he didn't know your bike was here for service, and he told you what the average trade in would be.  We then told you that in order to tell you what your trade was worth we would need to know what was wrong with your bike.  I understand you are frustrated that you spent money to have your bike serviced, and that you need other service.  We performed a service that you requested which is routine maintenance.  At no time did you complain it wasn't running right or that you had any issues when you dropped it off.  We performed what you asked for.  If you would like your money back for your 2 spark plugs and the hour worth of labor to install them I will gladly refund you that.  As far as your request for a refund of your motorcycle purchase that is not something that we will do.  Your claim that I answered "that is your problem" is not true, you left angry after you did not get an answer you were happy with, or a price you wanted for your trade in.  .  Your claims of not being able to check over your bike when you bought it are false, your bike was safety checked and ran strong.  You drove it for several miles with no issues or complaints, and I am sure we would have heard about it if it were otherwise.  Again we apologize that you are having an issue with your [redacted] and there is not a dealer that can get you right in.  Feel free to stop by for your refund for your spark plug replacement.

Complaint: [redacted]
I am rejecting this response because:1.       When I dropped the bike off on April 30th because I was having problems I ran into Kevin. He was finishing up having a cigarette, and asked how the bike was, and if I was out enjoying it? I then told him the problem I was having with the bike. His reply was could just be bad gas or something, then he inquired as to the type of fuel, and place where it was purchased.  I told him I always put premium gas in it, and go to the shell station in front of the shop. After that he walked off.  Then when I went to talk to Kevin on May 10th about a trade in I explained the whole story to him, that the bike was not running, and it would be held up for another six to eight weeks after being dropped off at the dealership. His reply was “that’s almost the whole season lost.” Then he proceed to make an offer for a possible trade.  That is when I asked him for some time to research the bike offered to prevent this all from being repeated. 2.       I was upset that:  1) nobody could have called me ahead of time to tell me there was no offer, my time is just as important, even after I called and spoke to Kevin the day before and was told he was going to call me back, which has been an ongoing issue with the shop as a whole; 2) you did not have the common courtesy to get off the phone to tell me there would be no trade made until my bike was diagnosed or repaired.  When I said there was no one else locally that would be able to work or diagnose my bike, I was told that was my problem.  No deal was ever offered or discussed. 
Sincerely,
[redacted]

First of all I would like to apologize for any issues you have had with your purchase.  You brought the bike in for a routine service because you had a service light on.  We performed your requested service, 2 spark plugs and an oil change and your service light you came in for went...

off.  We test drove the bike, and you also drove the bike with no issues after it left.  After the miles driven that you mentioned you brought it back and we checked over the spark plugs we replaced and the oil change service, and the services we did were performed correctly.  $317.98 in requested maintenance in no way holds us liable for every issue that may arise with your high end [redacted]  We also checked over other areas of your bike hoping we could find something simple that popped up.  At no time did we charge you for our time checking over your machine, because we couldn't find anything wrong.  We then told you that we had no way to check into your motorcycles computer system as we are not an Aprilia dealer and they have special computers to perform these checks.  I'm sure you understand that motorcycles, just like cars sometimes have to go directly to a franchise of that brand for special services. After hearing that, you spoke with our salesman Kevin, who had no idea you were having a running problem, because he didn't know your bike was here for service, and he told you what the average trade in would be.  We then told you that in order to tell you what your trade was worth we would need to know what was wrong with your bike.  I understand you are frustrated that you spent money to have your bike serviced, and that you need other service.  We performed a service that you requested which is routine maintenance.  At no time did you complain it wasn't running right or that you had any issues when you dropped it off.  We performed what you asked for.  If you would like your money back for your 2 spark plugs and the hour worth of labor to install them I will gladly refund you that.  As far as your request for a refund of your motorcycle purchase that is not something that we will do.  Your claim that I answered "that is your problem" is not true, you left angry after you did not get an answer you were happy with, or a price you wanted for your trade in.  .  Your claims of not being able to check over your bike when you bought it are false, your bike was safety checked and ran strong.  You drove it for several miles with no issues or complaints, and I am sure we would have heard about it if it were otherwise.  Again we apologize that you are having an issue with your [redacted] and there is not a dealer that can get you right in.  Feel free to stop by for your refund for your spark plug replacement.

Complaint Information:
text-align: left;" valign="top"> This customer was given a full refund of his non-refundable deposit the same day he emailed asking for it. His complaint is non-warranted and should be removed from the system.

Went to buy a used motorcycle there and noticed it leaked quite a bit of oil. So I asked if they would fix it and/or reduce there price. Scott told me with an attitude they most likely would not fix it as they only fix safety related issues. WHAT???? Oil leak on a motorcycle not a safety issue? And Scott told me if I wanted a perfect used motorcycle he could not reduce price. Fixing an oil leak is hardly asking for perfection on a used motorcycle. Against my better judgment I decided to move forward with the purchase as I am savvy with mechanics on bikes and could probably fix it myself and I really liked the bike. I was leaving on vacation for 10 days the very next day and did not have the time to secure financing prier to leaving so I left a deposit to hold motorcycle until my return. Upon my return I decided against the purchase of this motorcycle from motorsports nation.. I went to notify him in person and why I'm not buying his motorcycle. He told me with an attitude that he would not return my deposit to me. The deposit is $100. Really???? You are going to [redacted] off a potential customer over $100? I may have returned in the spring when I am definately going to buy a bike if he was nice and a fair businessman. He is neither of these. I will never return to this place for nothing. This guy is a joke with an attitude problem. I will take the small $100 loss and chalk this up to learning a valuable lesson about motorsports nation.

Complaint: [redacted]
I am rejecting this response because: 
 
Per MotorSports Nation response to my complaint, I was told to contact [redacted] in regards to have this resolved.  I have tried calling [redacted] at MotorSports Nation a few times and I still have not received any phone calls back.  This has been nothing but an ongoing issue since I bought the KTM.  
When I first saw the KTM on Craigslist (I have saved images of this Craigslist listing) and when I went to MotorSports Nation to personally see the bike on the showroom floor (again I have saved images of the KTM from showroom floor) there was no rips in the seat prior.  I am more than willing to provide these images for your review... However, I have been dealing with this issue for months now - with no resolution!! I am only asking MotorSports Nation to take responsibility for the damage to the seat and to replacement seat cover.
Sincerely,
[redacted]

If you wanted to be treated poorly by all means go there. I have bought a bike from them back in 2009 and loved the plainfield store. But since then they have [redacted] me over on four different occasions. Once being they couldn't tell me what kind of oil I needed for my bike or how much. Maybe I should have read the owners manual. Another time when I went to sell the bike and was offered X amount of dollars for it. I called five minutes later and was told that they will not honor that price and they had no idea what I was talking about. Another time I was trying to get parts for my quad. They didn't have any in stock nor did they know what I was talking about. I finally showed them online and they told me "well we can order it from that website if you want." And the final straw was when my battery died that I bought about two years ago. The Waterford store could not look up my receipt because they use a different system than the Plainfield location. I was told to drop the battery off and they can see if they can warranty it, and thats it. I left my phone number and name and talked to one of their sales reps. I called once a week for the next three weeks just to get the run around. Well over a month later I call Scott to see whats going on and once again I get the run around. He told me that if I had bought a brand new batter that day he could "see" if he could warranty it. Well the battery that they were gonna sell me is $175, he cut me a deal down to $150. Its on amazon for $98 with free shipping. NEVER WILL GO AGAIN.

I recently visited this dealership and had nothing but a positive experience. I have been researching and visiting other businesses before I made my final decision on my purchase. Everyone there was more than helpful, from the personalized attention from the owner, Scott, to Sam one of the salesmen and even Angel the mechanic. Also, dealing with the parts worker was very easy. Their prices were the best I found around and they spent as much time answering my questions as I needed and I never felt rushed or pressured to buy anything. I have already referred two other friends to buy from them. It was well worth the trip from out of state. I highly recommend Motorsports Nation of Waterford

Review: Brought in an atv for repairs. Agreed the price would not exceed $750 total with all new parts, labor and tax included. Agreed on a week and a half turn around time to complete job. After getting the run-around for weeks, the job was finally completed, four and a half weeks after the agreed upon time, a total of six weeks. When I received the bill it was quite generic and did not include a detailed parts list with prices. Everything was written off as labor, which totaled $746.88. I was told they could not give me a detailed parts list with prices because the parts manager got most of the parts that were used for the repair from his own garage. No detailed parts list, no tax, just a generic paragraph of what was done and labor costs that they obviously made sure totaled the maximum of the budget.Desired Settlement: If a partial refund is not given, I would like a detailed invoice with a parts list including prices for each so I could know exactly what I paid for.

Went to buy a used motorcycle there and noticed it leaked quite a bit of oil. So I asked if they would fix it and/or reduce there price. Scott told me with an attitude they most likely would not fix it as they only fix safety related issues. WHAT???? Oil leak on a motorcycle not a safety issue? And Scott told me if I wanted a perfect used motorcycle he could not reduce price. Fixing an oil leak is hardly asking for perfection on a used motorcycle. Against my better judgment I decided to move forward with the purchase as I am savvy with mechanics on bikes and could probably fix it myself and I really liked the bike. I was leaving on vacation for 10 days the very next day and did not have the time to secure financing prier to leaving so I left a deposit to hold motorcycle until my return. Upon my return I decided against the purchase of this motorcycle from motorsports nation.. I went to notify him in person and why I'm not buying his motorcycle. He told me with an attitude that he would not return my deposit to me. The deposit is $100. Really???? You are going to [redacted] off a potential customer over $100? I may have returned in the spring when I am definately going to buy a bike if he was nice and a fair businessman. He is neither of these. I will never return to this place for nothing. This guy is a joke with an attitude problem. I will take the small $100 loss and chalk this up to learning a valuable lesson about motorsports nation.

If you wanted to be treated poorly by all means go there. I have bought a bike from them back in 2009 and loved the plainfield store. But since then they have [redacted] me over on four different occasions. Once being they couldn't tell me what kind of oil I needed for my bike or how much. Maybe I should have read the owners manual. Another time when I went to sell the bike and was offered X amount of dollars for it. I called five minutes later and was told that they will not honor that price and they had no idea what I was talking about. Another time I was trying to get parts for my quad. They didn't have any in stock nor did they know what I was talking about. I finally showed them online and they told me "well we can order it from that website if you want." And the final straw was when my battery died that I bought about two years ago. The Waterford store could not look up my receipt because they use a different system than the Plainfield location. I was told to drop the battery off and they can see if they can warranty it, and thats it. I left my phone number and name and talked to one of their sales reps. I called once a week for the next three weeks just to get the run around. Well over a month later I call Scott to see whats going on and once again I get the run around. He told me that if I had bought a brand new batter that day he could "see" if he could warranty it. Well the battery that they were gonna sell me is $175, he cut me a deal down to $150. Its on amazon for $98 with free shipping. NEVER WILL GO AGAIN.