Mount Vernon Memorial Park & Mortuary

This complaint has been taken care of by Chrysler [redacted] CorpPurchasing Manager Mossy Automotive Brinell St San Diego, CA Direct: [redacted]

Thank you for your emailHowever I still have not received the repurchase amountThe Chrysler Group will not payoff the car until I pay off the remaining loanI cannot affort the balanceI still pay the FIAT monthly and the dealership has the vehicle as of SeptNO negogiation has taken place and the dealership should at least pay off half of the remaining loanPLEASE HELP Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not want a response from the Management @ Mossy Nissan National City, I would like to receive a personal phone call from Nissan Regional office in regards to my complaint I do not agree with the response I got because any vehicle that has coolant in their engine would probaably not be running or would be having major issues while it drives There is nothing wrong with my vehicle so Mossy Nissan in National City need to recognize that some of their employees are not performing the right diagnosis on customers vehicles that way they profit themselves Not performing the right diagnosis and immediately trying to buy my vehicle cash for $is a clear indication on what the management from National City is allowing their people to do Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I do no not acceptThe dealership was aware of my situationAs of Aug-I only received the email (letter attached) approvalThe car at the time was getting a new transmission for the second time they were telling me that I needed to pick up the car and return the courtesy car , on Aug I sent the GROUP & dealership when I told them I would be submitting a complaint to the Revdex.com and the service manager was ccAbout min later the letter was sent on the replacement value On Aug-the service department MADE me go pickup the car knowing that it was not safeThey had the letter and they still made me pick it upFrom then there were weekly emails sent to the Group and nothingFinally on Sept(email attached) when I coped the GM and all people involved and complaint to the Revdex.com the Group sent an email the following day saying sorry for the delay and the letter (attached) dated Sept 16-with the repurchase valueI then again sent the new payoff since I had to make another car payment Again I do not know who is responsible for whatI went on Sept and returned the FIAT with both set of KeysThe question to me was why I waited so long to return the vehicle, again the service manager knew about the letter and said nothing to me to leave the vehicle as of Aug or the 28th of AugustI never used the car until a month later when I returned it I called today and left a message to the Group and I still do not have the repurchase valueThe acutal question becomes why do they take so long it does not take days or months to come up with a value! ] Regards, [redacted]

We believe this vehicle had a slow leak caused by a pin hole before it arrived at our facility, and we are willing to offer the customer a goodwill complimentary oil change on their next visitWe appreciate this customer’s loyalty and regret the inconvenience this may have caused Sincerely, Management Mossy Nissan National City

Product defect issues are handled between manufacturers and customersThis case has already been resolved by Chrysler Group LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedYes *** did call me the second week of JanuaryShe was not aware fo the situation and with some calls and emails I can finally say that has been resolvedIt will not be totally closed until Wells Fargo has been paid
Regards,
*** ***

Based on our diagnosis, there was coolant present in the cylinders which could have potentially caused the spark plugs to misfire and trigger the PcodeWe believe that replacing the spark plugs alone may be a temporary fix and the problem may return in the futureWe have also addressed the
offer to purchase of this vehicle with the employee involved as this was against our company policy
Sincerely,
Management @ Mossy Nissan National City

Our Finance Director *** *** called Toyota Motor Credit and spoke to Mr*** on 12/30/2014, and was told that Ms*** has instructed TMCC not to discuss or release any information to Mossy Nissan*** contacted Ms*** today and was told by the customer that her account is now paid in fullShe explained that Mossy Nissan would like to close this case with Revdex.com since there are no other actions neededMs*** stated “she has no desire to close case until she runs her credit again and has the peace of mind that her credit has not been affected”She didn’t indicate when she would be checking her creditShe mentioned that she is happy with the vehicle purchased

?Our finance director *** *** confirmed with *** at Imperial Service Group that “ISG” has received the dealership’s authorization to release form and vehicle condition reportISG also confirmed that checks have been ordered to pay off the balance with Wells Fargo*** called and updated Ms*** ***We believe this case to have been resolved and handled as far as Mossy Fiat is concerned. Thank you,*** ***

We contacted Ms. [redacted] and discussed this complaint explaining that she had only purchased an extended service contract in the amount of $2,485.00 from Mossy Nissan. According to the signed paperwork, [redacted] which covers additional items, was offered but not purchased. The paperwork which...

the customer has referenced below are presentation menus, and were not the final contract which was agreed to and singed by both sides. Ms. [redacted] is in possession of those signed paperwork, but still maintained that she had different understanding. Customer has since moved out of town. We gave Ms. [redacted] two options in an attempt to resolve this matter. She wanted to speak with her husband and get back to us. We haven’t heard back from her since our last phone conversation. Ms. [redacted] could contact our GM or Finance Director for the final resolution to this matter.Sincerely,Mossy Nissan National City

At the time of transaction, customers give us their trade payoff’s. Mossy Nissan verifies these pay off amounts the following business day. This is authorized by customers and is needed in order for us to pay off these vehicles and send a notice of release of liability to DMV. The purchased contract...

signed by the customer and dealer has a paragraph that clearly explains the “Trade-In Payoff Agreement”. The call was placed as a courtesy since the payment due date would have arrived prior to the actual pay off date. In some cases customers receive surprise calls from their lenders notifying them their payments are past due. If the customers pay any additional amount, that amount will be refunded to them as per “Trade-in Payoff Agreement” clause. We truly apologize for this misunderstanding and appreciate Ms. [redacted]’s business! Sincerely,General ManagerMossy Nissan National City

We stand behind our original diagnosis made in our response dated 11/10/2014, but would like to make a final “good will” offer to refund the $59.95 paid by the customer for the original diagnosis. Mr. [redacted] can speak to the General Manager at Mossy Nissan National City for additional comments or questions. Based on customer’s notes made on 11/5, the vehicle has since been repaired by another facility and is now in good running condition. We therefore believe the case to be closed and regret the inconvenience this has caused the customer!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I do no not accept. The dealership was aware of my situation. As of Aug-19 I only received the email (letter attached) approval. The car at the time was getting a new transmission for the second time they were telling me that I needed to pick up the car and return the courtesy car , on Aug 25 I sent the GROUP & dealership  when I told them I would be submitting a complaint to the Revdex.com and the service manager was cc. About 30 min later the letter was sent on the replacement value.  On Aug-28 the service department MADE me go pickup the car knowing that it was not safe. They had the letter and they still made me pick it up. From then there were weekly emails sent to the Group and nothing. Finally on Sept. 24 (email attached) when I coped the GM and all people involved and complaint to the Revdex.com the Group sent an email the following day saying sorry for the delay and the letter (attached) dated Sept 16-2014 with the repurchase value. I then again sent the new payoff since I had to make another car payment.  Again I do not know who is responsible for what. I went on Sept 19 and returned the FIAT with both set of Keys. The question to me was why I waited so long to return the vehicle, again the service manager knew about the letter and said nothing to me to leave the vehicle as of Aug 17 or the 28th of August. I never used the car until a month later when I returned it.  I called today and left a message to the Group and I still do not have the repurchase value. The acutal question becomes why do they take so long it does not take days or months to come up with a value!  ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...

to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We believe this vehicle had a slow leak caused by a pin hole before it arrived at our facility, and we are willing to offer the customer a goodwill complimentary oil change on their next visit. We appreciate this customer’s loyalty and regret the inconvenience this may have...

caused.
 
Sincerely,
Management
Mossy Nissan National City

This case should now be closed. We contacted the customer and resolved the case with him. thank you, Mossy Nissan National City.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have completely been Unsatisfied with this transaction from the beginning, ok I understand And agreed for you to contact Lien holder for payoff but the simple fact the payoff was sent to my home address and prolong this and now to have a different payoff anoint  is uncalled for. I know this is not the 1st payoff sent out. Please explains to me why it was sent to me when shoulf have been to toyota financial when now I have to get a new payoff about. I feel this was done intentionally to cause me to have to make a payment on he account or to cause a negative Mark  on my credit. This is not the kind of service or time I have to deal with this. I feel I should be provided with some kind of additional services for this cause of my time and effort I have left 2 messages for he director of finance to call me and she has not. How convientent on top of the 3 messages I have left for [redacted] the GM
Regards,
[redacted]

Thank you for your email. However I still have not received the repurchase amount. The Chrysler Group will not payoff the car until I pay off the remaining loan. I cannot affort the balance. I still pay the FIAT monthly and the dealership has the vehicle as of Sept. NO negogiation has taken place and the dealership should at least pay off half of the remaining loan. PLEASE HELP.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the best I will receive since nothing is really being accomplished. Yes I did instruct TMCC to not speak to Mossy as the 1st day I felt they didn't go about he process correctly. This is going around and round and rather deal with it and just move on.
 Thank you[redacted]