Mount Vernon Memorial Park & Mortuary

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not want a response from the Management @ Mossy Nissan National City, I would like to receive a personal phone call from Nissan Regional office in regards to my complaint.  I do not agree with the response I got because any vehicle that has coolant in their engine would probaably not be running or would be having major issues while it drives.  There is nothing wrong with my vehicle so Mossy Nissan in National City need to recognize that some of their employees are not performing the right diagnosis on customers vehicles that way they profit themselves.  Not performing the right diagnosis and immediately trying to buy my vehicle cash for $500.00 is a clear indication on what the management from National City is allowing their people to do. 
 Regards,[redacted]

This complaint has been taken care of by Chrysler.
 
[redacted]
Corp. Purchasing Manager
Mossy Automotive
4625 Brinell St.
San Diego, CA 92111
Direct:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
This business failed to address my concerns regarding the issue at hand. I was contacted by their service department manager which led to no resolution. He has stated that I have waited too long to bring the issue to his attention for it to be addressed. We went back and forth stating our thoughts and viewpoints on the matter. At the end of the day, nothing was offered by him and I am still left with a brake job that was not needed. I will never step foot into this dealership or its affilliated partners and will ensure that none of my family nor friends give them any type of business. I would like my experience posted in order to shed light as an example of this company's unethical business practices. 
Regards,
[redacted]

Product defect issues are handled between manufacturers and customers. This case has already been resolved by Chrysler Group LLC.

We are in contact with the customer and we are trying to resolve his concern.

I did leave a message with the   customer regarding  the part.. in question , Customer contacted me after a few days and I offered to take care of any issues . Customer had purchased the part elsewhere, and I offered on his next order to contact me personally .. 
[redacted] Parts...

MgrMossy Nissan National City

we will reach out to Mr. [redacted] to discuss the details and timeline of this concern.