Mountain America Credit Union (All Utah Locations)

I am rejecting this response because: I spoke to the City of Elk Grove and they said themselves this doesn't look right.I want this issue resolved. The entire Taylor Morrison workers and whoever came onsite have known about this issue. I haven't pursued this further but if this doesn't get resolved, I might get everyone in the neighborhood to start a petition to get everyones garage redone as I have heard everyone complaining about this.As far as the comment made about never doing any work on my home, what a bunch of crap? There is still warranty remaining and I will use this.While this matter is still up, the tile repair work that never got completed for 2yrs, still was left half done. They ran out of tiles and left. There are still 4 tiles that need to be replaced. [redacted]. communicated via phone calls about this and was involved in repairing the tiles. I need those done, and that job isn't complete.I'll appreciate things getting done and wrongfully marked completed.

Complaint: [redacted]
I am rejecting this response because: I asked for Rob to communicate by email or mail. I Am waiting for that correspondence.
Sincerely,
[redacted]

Dear Mrs. [redacted]
Mountain America appreciates you expressing concern regarding your recent inquiries pertaining to your Visa.
Upon further research, our records show that statements were mailed to your address in Pleasant Grove, Utah dating back to June 2015. The address we had prior to the one in Pleasant Grove was an address in Lehi, Utah.
In addition to these notices, you also agreed to the terms of the loan when you took out the line of credit. Therefore, we have determined that our actions are accurate.
Again, we appreciate you providing us with an opportunity to look into this concern.
Thank you

At Mountain America Credit Union, we take all member concerns and complaints seriously. In this matter, the Complainant has requested that Mountain America amend its loan application procedure and remove the credit inquiry from his credit history.

While Mountain America will consider the...

Complainant’s procedural suggestion, its practices are clearly in line with industry standards and comparable with its competitors. Regardless, Mountain America has honored the Complainant’s request and has removed the inquiry from his credit history.

Complaint: [redacted]
I am rejecting this response because: You're company has done nothing for me other than waste my time. Although everyone was very kind I had to find a solution else where.
Sincerely,
[redacted]

Thank you for reaching out to Mountain America Credit Union with your concern. Our fraud investigation is complete and our decisions and actions were based on check processing regulations. At this time, the issue is between [redacted] and their client. Thank you for your time.

It is TaylorMorrison’s stance that we have been and are still willing to repair the warranty issues associated with your wood floor.  In the context of California Senate Bill 800, Taylor Morrison is permitted an opportunity to correct these issues under the terms of the warranty.TM has already...

requested and performed two inspections of your wood floor. The reports were conducted by an independent wood flooring expert who prepared a detailed findings record while evaluating your wood flooring concerns. The reports provide observations, expectations, and comments, in the conclusion of the report, that suggest several minor repairs are warranted due to product imperfections. Please allow me an opportunity to schedule the flooring contractor into your home to complete the wood flooring repairs noted on your service request order.  Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was able to confirm over customer service that my apr was reduced.
Sincerely,
[redacted]

We apologize for any misunderstanding that may have occurred on our part and certainly did not intend to place any blame on you regarding your attempt to make your deposit.  If you visit the branch, you will be allowed to make a payment or pay off the vehicle if you choose to. Again, we apologize for what has occurred and appreciate you providing your honest feedback regarding the situation which will allow us to look for ways we can improve should this type of situation occur in the future.

Dear Mr. [redacted],
As per our telephone conversation, we did honor the 2.24% interest rate. I'm sorry for any inconvenience this has caused you.
Teressa R[redacted]
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Complaint: [redacted]
I am rejecting this response because:I am forced to pay for a product that was never received. I’m forced to pay for inspection...

fees that were never rendered. Closing costs for a loan that never got money with drawn from. Origination fees for a loan that was never used.  We immediatly asked for a reversal and close of the loan when it was discovered we could not build and they did nothing. 
Sincerely,
[redacted]

Hello [redacted],Thank you for letting us know what happened. I apologize for your frustrations and can completely see why you would be upset.  I am aware that you have been working with our Fraud team and I hope that they were able to get things resolved for you. Please let me...

know if you have any further questions.Thank you,Kelly H[redacted]

Complaint: [redacted]
I am rejecting this response because: The Mountain America assistant branch manager I spoke with on the phone informed me that my address was updated on on 11/13 when I made the payment and updated my last name. Before that, I had not received any type of notification via mail that there was a payment due. Also, if my address was changed in November, I would like to know what address it was sent to before because there hasn't been anyone within the credit union that can seem to verify where it was sent to. I had a different mailing address before, and never received a notice. I would like to know what address these notices were sent to because my Pleasant Grove address was not in Mountain America's records until after a payment was received in November. 
Sincerely,
MRS. [redacted]

I am rejecting this response because:  1. I didn't get your instruction of how to do documentation and your form needed for reimbursement untill last week after I contacted you last week and waited for half year. Before you sent me your forms, I had no idea of how to do the documentation, so I just sent what I think was good enough and prepared well for you. You work with something like reimbursement every day, but for me, this was the first time and I hoped it was also the last time.  I have some more pictures of damaged items, but since I already spent a lot of time organizing my previous documents, I won't do anything before we first reach some agreement on the compensation. As I stated, even though you repaired my home, you rejected all my other reasonable request on the inconvenience, diminished property value which all caused by the construction defect.  Please think over within the time frame I gave to you before I take legal action.

Hello [redacted],  Thank you for taking the time to share your feedback on your RV loan application, we offer our sincere apologies for the negative experience. We do require membership for all loan and deposit accounts and we are sorry that it wasn't explained clearly during your application...

process. Our Consumer Loan Servicing Team submitted a suppression of that credit inquiry and it will be removed from your record within 5-7 business days. Please feel free to contact us if you have any questions. Thank you again for your feedback!

[redacted],
I apologize for the delayed response to your complaint as well as for the confusion regarding your available balance on your account. After reviewing your claim and looking over your account history, I think that the problem lies in the fact that you are viewing your total balance but not...

your available balance, which is more accurate. Let me explain.
When you use your debit or credit card without the PIN number, it takes 2-3 days before the charge actually clears your account. During this time the merchant places what is called a Preauthorization on your card. This means they received an approval because there were funds available. Since they received an approval, they are now guaranteed the funds and can wait the 2 or 3 days for their processing to actually debit the money from your account. In the meantime, when you look at your balance, you would not see the preapprovals pending because the preauthorization was already given to the merchant. We do show your available balance online however that balance will reflect the true balance, minus all the pre-authorizations that are outstanding. I hope that helps clarify the situation.
Also, I see that we have reimbursed multiple fees and are trying to work with you. I am sorry that we have not explained this to your satisfaction. I hope this helps.
Thank you,
Kelly H[redacted]
Mountain America Credit Union

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I still don't accept your solution!  You have taken your previous position which I still find shameful! You keep trying to pivot away from the issues of your poor customer service, while trying to protect yourself from bad reviews.  The review that I have given could have been halted in advance if your Employees would have dealt with the issues when I told them two weeks in advance that I would be filing a complaint with the Revdex.com, instead MACU decided the best approach was to bury their heads in the sand.  I have instructed the DMV to return both titles to MACU in anticipation of paying off both loans.Once again the only soltion I will accept is to remove the hold off my account so that I can deposit the money and THEN payoff the car loan and close my account!

Mr. [redacted],We have attempted to reach you via phone to discuss your concern. Thank you,

Hello,Thank you for letting us know your feedback regarding your experience.  I am aware that Don, from our Business Services Department has reached out to you regarding your complaint.  I hope he was able to answer any questions that you may have had and resolve this for you.Thank...

you,[redacted]

[redacted]I'm sorry that what we've had not resolved the concern to your expectation. We are here to help, feel free to reach out to Melissa.  Thank you,