Mountain America Credit Union (All Utah Locations)

[redacted],
Thank you for submitting your feedback. We have a team of people working on your situation and they will be contacting you shortly.
Thank you,
Kelly H[redacted]
VP Member Experience
Mountain America Credit Union

Dear Mr. [redacted],
Mountain America appreciates you expressing concern regarding your recent inquiries pertaining to your mortgage. Our contracts state that a monthly payment is to be made on all of our loans. As a courtesy and as an exception, we allow our members to pay up to three months in...

advance. However, because interest continues to accrue between payments, allowing any longer of a period can potentially throw off the amortization schedule making it difficult to pay the loan off in the required timeframe.
Taking into consideration your financial situation, we would like to present the following possible solution that may help you still pay ahead and earn you some interest in the meantime. We could help you open a savings account that you could deposit your funds into that you plan on paying your mortgage with, earn you some interest, and we could set-up auto-pay to help you make payments that would allow you to stay up to three months ahead on your mortgage.
Again, we appreciate you providing is with an opportunity to address your concern and would hope that the above explanation and possible solution will provide you with an option that will meet your needs.
Sincerely,
Home Equity Team

[redacted], Thank you for your feedback.  Tayja from our Service Center team has been trying to reach out to you to resolve your concerns.  I understand how this has been frustrating and apologize for that.  Please let me know if you have not been able to connect with Tayja. Thank...

you, Kelly H[redacted]VP Member Experience

Mr....

[redacted],  I apologize about not responding back through the Revdex.com system Monday afternoon. Their system will not allow me to send any follow-up until you responded to the initial email that I sent. Because of this I sent an email with an update on the title to your personal email that we have on file. In my email I explained that I contacted the dealer that you bought the ATV from but they no longer are a Polaris dealer therefore they cannot order duplicate titles for Polaris. I contacted a local dealer here in Utah and they were able to request that title from Polaris. They should receive the title in about a week. Once they receive it they will let me know and I will make arrangements with them for us to receive the title. Once I receive the title I can overnight it to you. Once I have the title I will give you a call and let you know that it is being sent to you. If you have any additional questions please let me know. Thank you, Meghan H[redacted]Manager-Title DepartmentMountain America Credit Union