Mouthpiece Express

Item was shipped to the address provided see [redacted] - [redacted] it was not picked up from there postoffice.Please note the amount should be $74.47USD see [redacted] A refund we given early last week.Please correct the amount of the complaint and close it

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below: Again, I would like Ms [redacted] to respond to the fact that only one top cap did not fit! It was to largeNothing to do with the threadsAgain, as I showed in the video, two caps fit on all the valve casings perfectly and one DIDNOT fit on any! How is that possible if they are all the same size? This is the only time I've purchased a product made for Bach that didn't fit!!!! It would be a lot easier for me to give insince to do so would simply mean....I walk awayAgain I've been offered a refund by the credit company! SO IT'S NOT ABOUT THE MONEY !!!! On the other hand Ms [redacted] would have to admit that they are lying and issue a refundNot easy at all I liken it to Walmart finding water in their gas pumps, then refusing to admit such and refuse to pay for all the damage it caused saying.....we've sold gas for years without complaints and will not be bullied into fixing anything You should be bullied by your conscience Again, I would like Ms [redacted] to respond to the fact that only one top cap did not fit! Regards, * [redacted]

Again to recap we found no problem with the caps! The problem is clearly with the threads on HIS trumpet I tested them on more than one instrument and found they fit just fine Further more they have been resold with NO PROBLEMS!!! We did wave our restocking fee as a courtesy to Mr [redacted] even after we found nothing wrong with the item I will not be bullied by Mr [redacted] or the Revdex.com to refund him one more cent I more than understand it would be easier to just give in but I'm not going to do that in this case I would liken this to a person asking walmart for gas money after they returned an item that they didn't like or even simply defective How is this any different??? Would he ask walmart for gas money?? Better yet, would they give it to him?

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I checked with my bank and they found the refund for those chargesIt was not showing up in my bank statement before I had made this complaintI do apologize for the inconvenienceI did not receive the mouthpiece from any neighbor or postal worker which is why I asked for a refund Regards, [redacted]

FYI this was refunded before the complaint was filed, so he received All his money and most likely the item too. [redacted]

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please be clear......They DIDNOT make an offer!!! They DIDNOT proposed and actionAll is as it was before I launch my complaint First, they repeated what I already stated in my complaintYou only have to look at the video to see that the top caps were two different sizesIt is impossible for them to fit on any horn (Bach of otherwise) as designed Second: Not only should I NOT have been charged a restocking but also refunded shipping charges because they ARE defective and that IS their policy! You don't have to take my word for itJust view the video Third: I'm not sure why or how the recorded proof can be ignoredOr why they choose to stick with an obvious falsehood But this company clearly owes me a refund for shipping charges and an apology for my inconvenience.! Regards, [redacted]

The plane and simple fact is there was nothing wrong with the item!
You are welcome to put whatever you would like on your website The facts are the facts and one of us is full of whatever adjective you would like to use:)
Please do not contact me again about this matter
Cheers, ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below
The response from Mouthpiece Express is not entirely trueThey have not notified me anything about their policy regarding lost shipments before or after I contacted youOnly thing they sent me (after I contacted you) was a copy-paste of tracking information from ***, not a single line of text written by human or any reference to my previous email to themThis time we got lucky and the parcel finally got here, although it took almost weeks when time is one week or less I don't want ot think of what would have happened if the parcel would have been actually lost
However, I have finally received the product I ordered, so I do not have any other claims for Mouthpiece Express and this case can be closedI have received similar non existent customer service and silent treatment from this business once before, so this time I wanted to escalate this matter quickly to make them take it seriouslyWith your help I could get some response from themBut all this could have ben avoided if they would have answered my requestsThank you very much for your help!
Regards,
*** ***

I have reviewed the response offer made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
here were no interest from the business to resolve at the mome and the purchase don't delivered injuring me with delays
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
As I stated in my complaint, Mouthpiece Express only refunded me for the cost of the mouthpiece I ordered which was $I also paid for shipping ($5.16) and Mouthpiece Express' "delivery assurance" policy ($2.50)I did not receive the mouthpiece I ordered due to the post office delivering it to another address and they were unable to recover itI called and emailed Mouthpiece Express about the issue multiple timesI was finally told that they were going to refund me for my purchase instead of using the "delivery assurance" policy I paid forI paid $which included the shipping and the "delivery assurance" policyThe refund Mouthpiece Express issued me is short by $from the $
Regards,
*** ***

I received another message about this I thought this had been resolved? What does he want? He received a full refund for the mouthpiece and then we refunded the shipping and even the delivery assurance The mouthpieces was delivered to a neighbor my mistake by the postman We contacting the post office they said that the customer (*** ***) retrieved it from the wrong address I looks to me like he has received a full refund and a mouthpiece.I am done wasting my time with this bad customer! *** ***

Here is the tracking info from ***.com for this order
It looks to be in *** at this time he will need to make his way to the post office and pick the item up along with any customs due at that time
He has purchased from us in the past so he knows the
drill
First class mail can take up to days to arrive We offer other shipping options for those who need it quicker Also we can make a claim with the *** for day from the shipping date, we shared this but that I guess was overlooked :)
*** Mouthpiece Express
Tracking Number: ***
in-transit
Product & Tracking Information
Postal Product:
Features:
Delivery Confirmation International
Date & Time
Status of Item
Location
October 11, , 11:am
Processed Through Sort Facility
***
Your item was processed through a facility in *** on October 11, at 11:amThe item is currently in transit to the destination
October 11, , 11:am
Customs Clearance
***
September 26, , 1:am
Processed Through Sort Facility
AUSTRALIA
September 22, , 3:pm
Processed Through Sort Facility
ISC NEW YORK NY(***)
September 22, , 8:am
Departed *** Facility
CHICAGO, IL 60666
September 22, , 8:am
Arrived at *** Facility
CHICAGO, IL 60666
September 22, , 8:am
Arrived at Sort Facility
ISC NEW YORK NY(***)
September 19, , 9:pm
Departed *** Facility
ROANOKE, VA 24022
September 19, , 8:pm
Arrived at *** Origin Facility
ROANOKE, VA 24022
September 19, , 7:pm
Accepted at *** Origin Sort Facility
ROANOKE, VA 24018
September 19, , 3:pm
Shipment Accepted
SALEM, VA 24153
September 19,
Pre-Shipment Info Sent to ***

This matter has been resolved with a refund

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:
Again, I would like Ms. [redacted] to respond to the fact that only one top cap did not fit! It was to large. Nothing to do with the threads. Again, as I showed in the video, two caps fit on all the valve casings perfectly and one DIDNOT fit on any!  How is that possible if they are all the same size?
This is the only time I've purchased a product made for Bach that didn't fit!!!!
It would be a lot easier for me to give in. since to do so would simply mean....I walk away. Again I've been offered a refund by the credit company! SO IT'S NOT ABOUT THE MONEY !!!! On the other hand Ms [redacted] would have to admit that they are lying and issue a refund. Not easy at all.
I liken it to Walmart finding water in their gas pumps, then refusing to admit such and refuse to pay for all the damage it caused saying.....we've sold gas for years without complaints and will not be bullied into fixing anything
You should be bullied by your conscience.
Again, I would like Ms. [redacted] to respond to the fact that only one top cap did not fit!
Regards,
* [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has performed this action and, I consider this complaint resolved.
Regards,
[redacted]

The customer stated the buttons & caps were defective, we tried them on 2 different Bach Strad trumpets the complete set, there is nothing wrong with the set.  We refunded the customer for the item in full & did not charge a restocking fee as we normally do, but did not refund the...

shipping since these were not defective

[redacted],Feel free to return the item to:[redacted]Mouthpiece Express[redacted]After review, we will take appropriate action.The team at Mouthpiece Express

Refund has been issued.Package was shipped complete with address.  Was probable not claimed from customs. To date item has not been returned.Refund issued less the $2.00 the delivery assurance fee. $72.75Cheers.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please be clear......They DIDNOT make an offer!!!  They DIDNOT proposed and action. All is as it was before I launch my complaint.
First, they repeated what I already stated in my complaint. You only have to look at the video to see that the top caps were two different sizes. It is impossible for them to fit on any horn (Bach of otherwise) as designed.
Second: Not only should I NOT have been charged a restocking but also refunded shipping charges because they ARE defective and that IS their policy! You don't have to take my word for it. Just view the video.
Third: I'm not sure why or how the recorded proof can be ignored. Or why they choose to stick with an obvious falsehood . But this company clearly owes me a refund for shipping charges and an apology for my inconvenience.! 
Regards,
[redacted]