Mouthpiece Express

Item was shipped to the address provided see [redacted]-* it was not picked up from there postoffice.Please note the amount should be $74.47USD see [redacted]A refund we given early last week.Please correct the amount of the complaint and close it.

FYI this was refunded before the complaint was filed, so he received All his money and most likely the item too.[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I checked with my bank and they found the refund for those charges. It was not showing up in my bank statement before I had made this complaint. I do apologize for the inconvenience. I did not receive the mouthpiece from any neighbor or postal worker which is why I asked for a refund. 
Regards,
[redacted]

Again to recap we found no problem with the caps!  The problem is clearly with the threads on HIS trumpet.  I tested them on more than one instrument and found they fit just fine.  Further more they have been resold with NO PROBLEMS!!! 
We did wave our restocking fee as a courtesy to Mr [redacted] even after we found nothing wrong with the item.  I will not be bullied by Mr [redacted] or the Revdex.com to refund him one more cent.  I more than understand it would be easier to just give in but I'm not going to do that in this case.
I would liken this to a person asking walmart for gas money after they returned an item that they didn't like or even simply defective.  How is this any different???  Would he ask walmart for gas money??  Better yet, would they give it to him?

Review: I purchased a mouthpiece for my trombone from this company. I paid $112.99 plus shipping ($5.16) and Mouthpiece Express' "delivery assurance" coverage ($2.50). My package was apparently shipped to the wrong address by the postal carrier. Mouthpiece Express did not send a replacement from the "delivery assurance" I purchased, but refunded only the cost of the mouthpiece.Desired Settlement: I would like for the company to refund shipping cost of $5.16 and the cost of their "delivery assurance" coverage of $2.50 that they did not even use. Mouthpiece Express owes $7.66 to me since I did not receive the mouthpiece.

Business

Response:

FYI this was refunded before the complaint was filed, so he received All his money and most likely the item too.[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I stated in my complaint, Mouthpiece Express only refunded me for the cost of the mouthpiece I ordered which was $112.99. I also paid for shipping ($5.16) and Mouthpiece Express' "delivery assurance" policy ($2.50). I did not receive the mouthpiece I ordered due to the post office delivering it to another address and they were unable to recover it. I called and emailed Mouthpiece Express about the issue multiple times. I was finally told that they were going to refund me for my purchase instead of using the "delivery assurance" policy I paid for. I paid $120.65 which included the shipping and the "delivery assurance" policy. The refund Mouthpiece Express issued me is short by $7.66 from the $120.65.

Regards,

Business

Response:

I received another message about this. I thought this had been resolved? What does he want? He received a full refund for the mouthpiece and then we refunded the shipping and even the delivery assurance. The mouthpieces was delivered to a neighbor my mistake by the postman. We contacting the post office they said that the customer ([redacted]) retrieved it from the wrong address. I looks to me like he has received a full refund and a mouthpiece.I am done wasting my time with this bad customer! [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I checked with my bank and they found the refund for those charges. It was not showing up in my bank statement before I had made this complaint. I do apologize for the inconvenience. I did not receive the mouthpiece from any neighbor or postal worker which is why I asked for a refund.

Regards,

Review: This regards order #[redacted]. Recently I purchased a Curry 3FL-M flugelhorn mouthpiece from this entity. The mouthpiece that arrived was the incorrect model - although marked 3FL-M it was clearly new-old stock as evidenced by the markings on the piece, which indicated that this was an older ideration of the current model that has a different rim and cup configuration than the model by this name that is currently manufactured. More specifically, the markings of current Curry mouthpieces say only Curry Precision with the model number. Older mouthpieces from Curry are also marked "Reno, NV" which this piece was. This was not what I ordered, not what I expected to receive, and not anything I can use. I alerted the company to the issue and returned the piece per their return policy, expecting a full refund of the purchase price and a refund of shipping, which is their policy if the wrong item is shipped. Instead I received notice that they charged me a 10% restocking fee and did not refund the shipping. The purchase price was $54.99 with $9.35 shipping (including "delivery assurance," whatever that is). I expected a refund of $64.34. I received a refund of $49.49. This entity owes me $14.85.Desired Settlement: This entity owes me $14.85 per their own return policy, found on the following website: [redacted]

Business

Response:

The mouthpiece was new from the manufacturer, when the customer returned the mouthpiece it stated, that she wanted a different mouthpiece a CPM3FL, not the CPM3FLM that had been used. Our policy as stated on our site, customer is responsible for all shipping and a restocking fee of returned items. Customer was sent what she ordered, but from everything that was sent to me, she wanted something else Thank You[redacted]MouthpieceExpress.com"More than just mouthpieces"

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. In this response, the business does not address the substance of my complaint. "[redacted]" does not tell the whole story. Sure, the mouthpiece I was sent was new from the manufacturer - at least 5 years ago. It was New-Old Stock (NOS), as evidenced by the markings on the mouthpiece ("RENO, NV") which are no longer used by the manufacturer and have not been used for some time. Current models are marked only "Curry - Precision". The upshot is, the NOS model sent to me is a discontinued/special order size 3 rim that I do not play - I play the current size 3 rim which is substantially different in shape and feel from the old style rim. What I ordered was the new/current style rim, and that is not what I got. Because this was the error of the business, according to the policies on their website, I should be refunded the purchase price plus shipping. Instead I paid for return shipping got charged a 10% restocking fee, and was refunded only the balance of the purchase price. A business calling itself "Mouthpiece Express" should know the difference between the NOS pieces and the new/current stock, and it is reasonable for a customer ordering a specific mouthpiece with a specific rim has the expectation of receiving that piece, not an NOS piece with an entirely different rim. "[redacted]" is correct in stating that I asked for a slightly different model in exchange for the piece that was sent to me in error. I did this because when the shipment from the business arrived and I realized that I had been sent the wrong mouthpiece, I obtained the correct mouthpiece from a different source because I needed it immediately. Rather than argue over a full refund for having been sent the wrong mouthpiece, I though it the best course of action to simply try to exchange it for a piece I knew they did not have in stock, that they would have to order from the manufacturer so that I would know they would not be sending me a NOS piece. This seemed to be the most reasonable course of action at the time. "[redacted]" refused. At this point, I am pretty sure this business is not interested in maintaining good customer relations. And buyer beware! Incredibly, this business is still trying to sell this NOS Curry 3FL in French Taper as new stock! It is listed as such on their site and on [redacted].com. Is this not bait-and-switch? I am pleased that a record of this unfortunate transaction will appear on your website for all to see when searching for customer reviews and complaints regarding Mouthpiece Express. These people just want your money and have no intention of refunding your money even if they send you the wrong item. Mouthpiece Express - where the customer is always wrong! Regards,[redacted]

Business

Response:

All I can state is that this was a new mouthpiece that just arrived from the manufacturer & that the customer used the mouthpiece, returned it complaining it was not what she ordered, the model was exactly what she ordered & when she returned it she wished to get a different mouthpiece Thank You[redacted]MouthpieceExpress.com"More than just mouthpieces"

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A business calling itself "Mouthpiece Express" should have expertise in mouthpieces, and know the difference between the piece they shipped to me and the piece I ordered. Any person truly familiar with the Curry line of trumpet mouthpieces knows that the 3-size rims marked "Reno NV" are not the same shape as the current 3 rims, which are marked only "Curry Precision". I have submitted these facts over and over and yet "[redacted]" in her ignorance refuses to admit that this is so. The fact that this business concern still does not admit fault and will not adhere to its own stated return policies is proof enough that the buyer should beware - these people are not experts in the products they sell and will not tolerate much less accept correction when the facts are presented to them. Bottom line, these people do not treat their customers fairly. A customer should receive what they order, and if they do not it is the fault of the business. I ordered a current "Curry Precision" mouthpiece with a new-style 3 rim, and I received a piece marked "Reno NV" with the old-style 3 rim. Therefore, I did not receive what I ordered and that is the end of the story.Regards,[redacted]

Review: I ordered a brass mouthpiece from mouthpieceexpress.com webstore. Order was billed at 09/18/2014 and shipped at 09/19/14 ([redacted] ). I also paid for Delivery Assurance Coverage in case of lost shipment. Tracking shows that the parcel was registered last time in Australia at September 26, 2014 , 1:59 am. I have contacted seller at same day to confirm that shipping address was correct (to [redacted]). That time they answered very quickly. After that, I have not been able to contact the seller. I have sent email at 10/01/14, 10/05/14 and 10/10/14 without answer and also one time using online contact form on their website. I wanted to ask seller when they will accept that the shipment is lost and either refund or replace my purchase.Desired Settlement: 1) they answer my emails

2) they tell me clearly the terms of their Delivery Assurance Coverage, how many days after shipment undelivered parcel is deemed to be lost and will be replaced

3) if the cutoff date for Delivery Assurance Coverage has passed, they replace or refund my purchase

4) if the cutoff date for Delivery Assurance Coverage has not passed, they make inquiry about the parcel from [redacted] and notify me of the outcome

Business

Response:

Here is the tracking info from [redacted].com for this order.

It looks to be in [redacted] at this time he will need to make his way to the post office and pick the item up along with any customs due at that time.

He has purchased from us in the past so he knows the drill.

First class mail can take up to 30 days to arrive. We offer other shipping options for those who need it quicker. Also we can make a claim with the [redacted] for 30 day from the shipping date, we shared this but that I guess was overlooked :)

[redacted] Mouthpiece Express

Tracking Number: [redacted]

in-transit

Product & Tracking Information

Postal Product:

Features:

Delivery Confirmation International

Date & Time

Status of Item

Location

October 11, 2014 , 11:10 am

Processed Through Sort Facility

Your item was processed through a facility in [redacted] on October 11, 2014 at 11:10 am. The item is currently in transit to the destination.

October 11, 2014 , 11:10 am

Customs Clearance

September 26, 2014 , 1:59 am

Processed Through Sort Facility

AUSTRALIA

September 22, 2014 , 3:30 pm

Processed Through Sort Facility

ISC NEW YORK NY([redacted])

September 22, 2014 , 8:31 am

Departed [redacted] Facility

CHICAGO, IL 60666

September 22, 2014 , 8:29 am

Arrived at [redacted] Facility

CHICAGO, IL 60666

September 22, 2014 , 8:29 am

Arrived at Sort Facility

ISC NEW YORK NY([redacted])

September 19, 2014 , 9:50 pm

Departed [redacted] Facility

ROANOKE, VA 24022

September 19, 2014 , 8:16 pm

Arrived at [redacted] Origin Facility

ROANOKE, VA 24022

September 19, 2014 , 7:01 pm

Accepted at [redacted] Origin Sort Facility

ROANOKE, VA 24018

September 19, 2014 , 3:23 pm

Shipment Accepted

SALEM, VA 24153

September 19, 2014

Pre-Shipment Info Sent to [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response from Mouthpiece Express is not entirely true. They have not notified me anything about their policy regarding lost shipments before or after I contacted you. Only thing they sent me (after I contacted you) was a copy-paste of tracking information from [redacted], not a single line of text written by human or any reference to my previous email to them. This time we got lucky and the parcel finally got here, although it took almost 4 weeks when normal time is one week or less. I don't want ot think of what would have happened if the parcel would have been actually lost.

However, I have finally received the product I ordered, so I do not have any other claims for Mouthpiece Express and this case can be closed. I have received similar non existent customer service and silent treatment from this business once before, so this time I wanted to escalate this matter quickly to make them take it seriously. With your help I could get some response from them. But all this could have ben avoided if they would have answered my requests. Thank you very much for your help!

Regards,

Review: I ordered, from Mouthpiece Express LLC, a set of xxcaps by curry for my Bach Stradivarius. The set includes 3 top and 3 bottom valve casing caps and 3 valve stem buttons. The bottom caps fit perfectly, one of the three top caps was to large, and none of the buttons fit. As per their policy I returned the product expecting a full refund. Somehow I was not surprised when [redacted] lied in an emailed to me that the caps fit perfectly on two of their horns! I guess her attitude throughout the buying process was a clue. In any case since the top caps were two difference sizes it's not possible that they could fit any horn perfectly! That's why I say she's lying. It's hard to make a mistake like that. Perhaps she's lying because she doesn't like my attitude. Or maybe it's just to get out of a full refund.......I want my postage and handling charges refunded, which is their advertised stated policy. I've included a link to a Youtube Video that clearly demonstrates the issues. and proof that they are lying. [redacted]. My credit company is offering to refund my postage, but that is unacceptable. Mouthpiece Express LLC needs to honor their policy as a matter of principle!Desired Settlement: Refund money spent on postage and handling......and....an apology.

Business

Response:

The customer stated the buttons & caps were defective, we tried them on 2 different Bach Strad trumpets the complete set, there is nothing wrong with the set. We refunded the customer for the item in full & did not charge a restocking fee as we normally do, but did not refund the shipping since these were not defective

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please be clear......They DIDNOT make an offer!!! They DIDNOT proposed and action. All is as it was before I launch my complaint.

First, they repeated what I already stated in my complaint. You only have to look at the video to see that the top caps were two different sizes. It is impossible for them to fit on any horn (Bach of otherwise) as designed.

Second: Not only should I NOT have been charged a restocking but also refunded shipping charges because they ARE defective and that IS their policy! You don't have to take my word for it. Just view the video.

Third: I'm not sure why or how the recorded proof can be ignored. Or why they choose to stick with an obvious falsehood . But this company clearly owes me a refund for shipping charges and an apology for my inconvenience.!

Regards,

Business

Response:

Again to recap we found no problem with the caps! The problem is clearly with the threads on HIS trumpet. I tested them on more than one instrument and found they fit just fine. Further more they have been resold with NO PROBLEMS!!!

We did wave our restocking fee as a courtesy to Mr [redacted] even after we found nothing wrong with the item. I will not be bullied by Mr [redacted] or the Revdex.com to refund him one more cent. I more than understand it would be easier to just give in but I'm not going to do that in this case.

I would liken this to a person asking walmart for gas money after they returned an item that they didn't like or even simply defective. How is this any different??? Would he ask walmart for gas money?? Better yet, would they give it to him?

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:

Again, I would like Ms. [redacted] to respond to the fact that only one top cap did not fit! It was to large. Nothing to do with the threads. Again, as I showed in the video, two caps fit on all the valve casings perfectly and one DIDNOT fit on any! How is that possible if they are all the same size?

This is the only time I've purchased a product made for Bach that didn't fit!!!!

It would be a lot easier for me to give in. since to do so would simply mean....I walk away. Again I've been offered a refund by the credit company! SO IT'S NOT ABOUT THE MONEY !!!! On the other hand Ms [redacted] would have to admit that they are lying and issue a refund. Not easy at all.

I liken it to Walmart finding water in their gas pumps, then refusing to admit such and refuse to pay for all the damage it caused saying.....we've sold gas for years without complaints and will not be bullied into fixing anything

You should be bullied by your conscience.

Again, I would like Ms. [redacted] to respond to the fact that only one top cap did not fit!

Regards,

Business

Response:

The plane and simple fact is there was nothing wrong with the item!

You are welcome to put whatever you would like on your website. The facts are the facts and one of us is full of whatever adjective you would like to use:)

Please do not contact me again about this matter.

Cheers, [redacted]

Review: I ordered the items from Mouthpiece Express on June 30 2013. I never received the items. I call the Mouthpiece Express multiple times,sent 4 e- mails. The mouthpiece express never responded . Please,help me to resolve this problem. [redacted] .Desired Settlement: Compensation for my trouble . Refund or replacement.