Moving Pro

I stay in this city alone for my study purposeRecently I moved to another apartmentSo I hired Moving Pro USAThey reached minutes earlier and started their workThey relocated everything of my apartment successfullyNothing was damagedI am really happy with their workThe delivery was made exactly when they said they wouldIt was a really nice way to move with the help from these guys

The guys were great from beginning to endThey arrived as promise, will prepared, courteous and ready to workThey packed carefully and efficiently and were attentive to our needThe job proceeded as expected and we proceeded to our destination in a timely fashionWhen we arrived everything was unloaded, also, carefully and efficientlyWhen presented with moving a challenging piece, where many would have quit, they persisted in a creative, fashion, using initiative to solve the problemWe were very pleased with the crew and will recommend Moving Pro USA to our clients and associatesThank you for a successful move

Moving Pro USA truly is very experienced and professionalThey know how to deal with a client and they know how to move you the way you wantMy recent move with these guys went greatThe moving team arrived on time on the day of the move and moved very single item like it was their ownThey safely delivered it back to me and the best part was that there were no damages at allI was moved very quickly too! It was a really good moveI highly recommend this moving company to all

I was overwhelmed the way Moving Pro USA packed my furniture and placed in their huge truck. None of my belongings were damaged. Their service charge is very affordable. It was a very smooth and easy experience with this company!

Last month my wife and I decided to move into our new apartmentThat's why we contacted with many moving company but as we lived in the 4th floor of our building and the building had no elevator, most of the companies told us that would charge extra amount for carrying things down from the 4th floorThen Moving Pro USA told us that they would charge the regular amountSo we hired themThey packed and moved everything from 4th floor to their van and relocated to our new apartment without any hesitationThese guys deserve a gold medal for their efficiency because they made sure the job was completed properly without causing any damagesI am very satisfied with their service

I have been using this moving company for years now and they have never given me a chance to doubt themI need to move almost every years because of the nature of my jobIt is very difficult to move everything so I just give the job to Moving Pro USAThey always take care of me like their own and they always give me a damage free move at a very low and reasonable costTheir customer service is also worth mentioningThey always let me know about their location and they always answers to my questions immediatelyI always have a good experience! Thank you so much!

The team of Moving Pro USA was very professional and extremely fastThe team was carried all our personal belongings and heavy furniture down from the fourth floorThey were very graceful and obliging with our all requirementsIt was my best experience working with Moving Pro USAOn the day, they gave me just an awesome serviceI felt that I was in the safe handsThey were very careful to ensure our furniture were loaded and unloaded without any damagesEspecially they were extra careful with my breakablesIt was all in all a very comfortable experienceI couldn't praise the moving team highly enough and would recommend them to anyone

They are just the perfect moverThey are everything you wantMoving Pro USA has exceeded all my expectationsThey came on time, packed my entire apartment very carefully and neatlyDid not damage any item and got the job done very quicklyI saved a couple of bucks because they finished earlyTheir pricing is accurate and the customer service was spot onI enjoyed working with such a professional moving company

If you have been online for long looking for a clean mover, then I have come with good newsMoving Pro USA is what you need to contact right nowThey were helpful and packed everything very tidilyI didn't see before such a neat and clean moving and movers I was so happy so that I offered them lunchAll my belongings arrived completely unscratchedThey were very hard at work and made sure the job was complete and I was satisfied with my furniture arrangement

I moved from New England to Midwest with bedroom full of stuff Moving pro pricing structure was clear and comparativeI was not ransomed at pick up or drop offMy shipment was expected to be in storage for months before dispatch, I have received every single item in perfect conditionPeople at pick up and drop off were good and helpful Charlie from sales team got involved with query resolution at later stage if needed Only issue I had was with confirming exact date when dispatch will occur.Beside this I like doing business with moving pro I will recommend Moving pro to anyone looking for reliable shipment for relocationWill reuse if them if I need to in future

I moved from New England to Midwest with bedroom full of stuff
Moving pro pricing structure was clear and comparativeI was not ransomed at pick up or drop offMy shipment was expected to be in storage for months before dispatch, I have received every single item in perfect conditionPeople at pick up and drop off were good and helpful
Charlie from sales team got involved with query resolution at later stage if needed
Only issue I had was with confirming exact date when dispatch will occur.Beside this I like doing business with moving pro
I will recommend Moving pro to anyone looking for reliable shipment for relocationWill reuse if them if I need to in future

Per our conversation with the customer yesterday, we had confirmed that the shipment was leaving our warehouse and was en route to ***Also we explained our delivery schedule which was e-signed and agreed to for the mileageThe mileage of miles falls between 5001-milesThe customer
understood and thanked Moving Pro for the updatesAlso our employees were at the pickup which we can provide payroll for specifying the job number and each employee name. Delivery Schedules:
Your delivery will be scheduled as follows:
Ø0-miles - 0-business days
Ø501-miles - 1-business days
Ø1001-miles - 2-business days
Ø1501-miles - 3-business days
Please note that your delivery will begin calculating from the first date YOU report on our “Long Distance Information Form” which you will complete at the time of pick up

Complaint: ***
I am rejecting this response because:
Moving Pro earned my business because Mitch said the same truck that picked me up would drive straight down to *** that I would not have my stuff offloaded & loaded on to another truck, that my move would be contained to the President's Day weekendThis is all verbal contract, and Moving Pro says they record all phone calls; this should be easily confirmedOnly after they had my business signed to them did this change; in fact, it did not change until after my stuff was loaded on the truck and the moving team drove off with my stuff
Is Moving Pro actually suggesting they are so inefficient in packing to have 50% dead space when they charge customers by cubic feet? They didn't seem to have this problem on delivery when my stuff was jammed on a truck with other peoples' stuff (as promised it would NOT), my bed damaged thanks to being moved upright & jammed against the door, my bike wheel separated & likewise jammed between the door (see attached)10% may be understandable, 50% is fraud, plain & simpleMitch plainly said I could request a change from cubic feet to weight at any timeBefore signing my contract, I requested to measure in weightI would encourage Revdex.com to follow up with the US DOT/FMCSA (Complaint ID: ***) in their investigationMoving Pro won my business for $1400, charged me nearly $more in erroneous charges while costing me additional time & income, then (after the DOT complaint) offered $to drop my complaintsIf this doesn't reek of fraud, I'd blow your nose then give it all another whiffI would request Revdex.com make plainly clear to potential future customers reading this on their website that Moving Pro is a fraud, and I have looked vigorously into filing claim in court, pending a satisfactory resolution
Regards,
*** ***

Will not recommend them they ruined my stuff ,lost some of my property.But when they get bad reviews they change their name

First, we would like to apologize for any inconvenience that the customer may have experienced.  It is never our intention for our customers to be less than satisfied with our services.    We would like to encourage the customer to file a claim with our 3rd party...

claims company [redacted]. Compensation will be provided based upon our legal liability through the claims process. We contacted [redacted] to have them initiate a claim file to allow you to file a proper claim as required by the law.  On 09/29/16 the customer was emailed the info to file a claim and up to date no claim has been received.  Please, if the customer has questions or concerns about the claim filing process they may reach out to [redacted] directly at 8[redacted] Monday through Friday 9am - 12pm and then 1pm - 5pm (EST).  If the customer prefers to email you may reach them at [redacted]  We hope to offer resolution through the claims process.    We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter.

First, we would like to apologize for any inconvenience that the customer may have experienced.  It is never our intention for our customers to be less than satisfied with our services.    Increase in the price / loss & damage:  All of these complaints can...

and MUST be addressed through the claims process; as required by Federal Regulations.  On 11/21/16 the customer registered to file a claim through our 3rd party claims company [redacted].  [redacted] sent the customer their login credentials and assigned the customer a claim id # of [redacted] on the very same day.  The customer tried to submit their claim on the 21st, but [redacted] identified some technical errors which would cause the customer’s claim to be automatically denied.  Therefore, they released the claim back to the customer to make the applicable corrections and resubmit.  The customer successfully submitted their claim on 11/29/16.  Since this move was an interstate move it is governed by federal regulations which allows up to 120 days for the processing of the claim.  We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process.   For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted]

I used Moving pro located in Passiac New Jersey to move me from New York to Florida.It was a disaster from start to finish.They don't come to your place to see what your moving then give you a low estimate of the cost in order to get the business so that when the furniture is on the truck they can raise the cost.In my case by 1000 dollars.Next,.I asked for empty boxes in order to pack them myself, instead, they bought them the day of the move ,packed them, and charged me 22 dollars for each box.They were late in picking up the furniture keeping me waiting for hours until they arrived.Finally they took their time delivering the furniture to me in Florida making me wait nearly 3 weeks until it arrived in Florida Customer service does not exist.They never answer their phones.I am notifying the Attorney General's office in New Jersey about their business practices.Do yourself a favor do not use Moving Pro. of New Jersey.

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I used Moving pro located in Passiac New Jersey to move me from New York to Florida.It was a disaster from start to finish.They don't come to your place to see what your moving then give you a low estimate of the cost in order to get the business so that when the furniture is on the truck they can raise the cost.In my case by 1000 dollars.Next,.I asked for empty boxes in order to pack them myself, instead, they bought them the day of the move ,packed them, and charged me 22 dollars for each box.They were late in picking up the furniture keeping me waiting for hours until they arrived.Finally they took their time delivering the furniture to me in Florida making me wait nearly 3 weeks until it arrived in Florida Customer service does not exist.They never answer their phones.I am notifying the Attorney General's office in New Jersey about their business practices.Do yourself a favor do not use Moving Pro. of New Jersey.

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First, we would like to apologize for any inconvenience that the customer may have experienced.  It is never our intention for our customers to be less than satisfied with our services.    Delay Delivery: The customer was asked what the date will be the first...

available date they will be ready for delivery.  The customer stated 02/14/16.  From that date, we have up to 21 business days to attempt the delivery of the shipment. We will not guarantee a date for delivery unless a dedicated truck was requested and paid for. We must take into consideration road conditions, weather, and mechanical issues that can affect truck routes.  Everything that was agreed upon is in writing.  The customer signed that they read and understood this information.   Increase:  Despite the actual cubic feet occupied by the items, there will always be dead air space which is the space from the top of each item to the ceiling or the space between the items.  This is unavoidable and is the reason for the additional 100 cubic feet causing the actual increase in the price.    Cubic Feet vs Pounds:  There is no requirement that each interstate move has to be calculated and charged by the pounds.  When purchasing a move you are purchasing the reservation of space on the tractor trailer and/or warehouse. Movers have special moving software to help them get a basic idea of the amount of space that it may take to transport each customer’s shipment.  This software has a list of the most common basic, standard household items household items and their estimated weight.  This guide is derived from the American Moving & Storage Association’s (AMSA) Standard Weight Guide.  **Movers also use the number “7” to convert from weight to cubic feet and vice versa.  Weight divided by the number “7” = the approximate cubic feet the shipment will take.  Cubic feet multiplied by the number “7” will give an approximate weight for a shipment.  While this may not be 100% accurate it is the normal universal method to convert for household goods carriers. Binding estimates as clearly indicated in their name, whether based on cubic feet or weight are binding on both the customers and the company. Such estimates if based on weight do not require a weight ticket since they are binding. The only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimate.  The revising of an estimate must be due to a change of order which results in a change of charges.  Weighing shipment and adjusting the prices accordingly is only an option with a non- binding estimate.   We regret that the customer felt the need to file a complaint with the Revdex.com.  We trust that the above explanation enables them to better understand our position on these matters.

First, we would like to apologize for any inconvenience that the customer may have experienced.  It is never our intention for our customers to be less than satisfied with our services.    We would like to encourage the customer to file a claim for their...

complaints.  We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law.  The customer was sent login information on 10/27/16 in order to file a claim online. The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulations. Since this move was an interstate move it is governed by federal regulations which allows up to 120 days for the processing of the claim.  We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process.    For further assistance with filing claims the customer may contact CSI directly at [redacted] or via email at [redacted]  Please provide Claim ID [redacted] when contacting CSI.

The total cubic feet the customer was charged for was 500 cubic feet.  This is only 100 Cubic feet more than what was estimated (not 50% nor is it fraud!).  Due to the fact that we use the moving software which is based upon the AMSA weight guide, it is only accounting for basic furniture.  Everyone’s furniture is different. Sometimes customers’ items prematurely fill the space they had reserved before the entire inventory listed on the original estimate is loaded. The movers cannot predict how every customer’s items will be shaped, how many odd, bulky, or fragile items that each move will have.  Every person’s move is different. Similar to asking your realtor to show you 3 bedroom homes, 3 bedroom homes may range in size from 750 square feet up to 2,400 square feet.  However, some of the smaller homes may properly accommodate your items better than the larger homes due to their layout being more compatible with your needs.  The movers cannot determine how items will fit into the truck until they are able to take a full review of the entire shipment and they will then calculate how they will stack items inside the tractor trailer.  When a customer has many fragile or many odd shaped items that cannot be stacked as tall vertically, then their shipment must be spread out horizontally for safe transit and will occupy more space in the tractor trailer; thus, resulting in additional volume in the tractor trailer and additional charges.  This has absolutely nothing to do with “fraud” or “inefficient packing”.  So, yes between dead air space and how items fit into the tractor trailer, 25% difference is possible.    And, as we stated, the customer could focus their energy on trying to reach an amicable resolution to their concerns by filing a claim.  Instead of doing this, they continue to focus on continuing their complaint.  Going back and forth is not going to resolve anything.  If the customer proves to [redacted] through the claims process that we overcharged them, [redacted] will advise us and we will pay any overages back to the customer.    If the customer would do some research about CFR 49  370.3 (the Carmack Amendment) they would find that the 1st attempt to reach an agreement is reserved for the carrier and only the carrier.  Therefore, the customer must first address their complaints through the claims process.  If the customer chooses to obtain an attorney (who will gladly take the money and make promises) they would possibly get to court and then the judge would ask them if they filed a claim.  If the answer is “no” the judge will then send the customer back to start all over again with filing a claim.  The customer agreed to these terms and conditions as listed on the face and the back of the Bill of Lading which is the legal and binding contract that governs this move.  They must file a claim if they have any concerns about loss, damage, delay, overcharge, or general service complaints.    We regret that the customer felt the need to continue their complaint with the Revdex.com.  We trust that the above explanation enables then to better understand our position on these matters. 
The total cubic feet the customer was charged for was 500 cubic feet.  This is only 100 Cubic feet more than what was estimated (not 50% nor is it fraud!).  Due to the fact that we use the moving software which is based upon the AMSA weight guide, it is only accounting for basic furniture.  Everyone’s furniture is different. Sometimes customers’ items prematurely fill the space they had reserved before the entire inventory listed on the original estimate is loaded. The movers cannot predict how every customer’s items will be shaped, how many odd, bulky, or fragile items that each move will have.  Every person’s move is different. Similar to asking your realtor to show you 3 bedroom homes, 3 bedroom homes may range in size from 750 square feet up to 2,400 square feet.  However, some of the smaller homes may properly accommodate your items better than the larger homes due to their layout being more compatible with your needs.  The movers cannot determine how items will fit into the truck until they are able to take a full review of the entire shipment and they will then calculate how they will stack items inside the tractor trailer.  When a customer has many fragile or many odd shaped items that cannot be stacked as tall vertically, then their shipment must be spread out horizontally for safe transit and will occupy more space in the tractor trailer; thus, resulting in additional volume in the tractor trailer and additional charges.  This has absolutely nothing to do with “fraud” or “inefficient packing”.  So, yes between dead air space and how items fit into the tractor trailer, 25% difference is possible.    And, as we stated, the customer could focus their energy on trying to reach an amicable resolution to their concerns by filing a claim.  Instead of doing this, they continue to focus on continuing their complaint.  Going back and forth is not going to resolve anything.  If the customer proves to [redacted] through the claims process that we overcharged them, [redacted] will advise us and we will pay any overages back to the customer.    If the customer would do some research about CFR 49  370.3 (the Carmack Amendment) they would find that the 1st attempt to reach an agreement is reserved for the carrier and only the carrier.  Therefore, the customer must first address their complaints through the claims process.  If the customer chooses to obtain an attorney (who will gladly take the money and make promises) they would possibly get to court and then the judge would ask them if they filed a claim.  If the answer is “no” the judge will then send the customer back to start all over again with filing a claim.  The customer agreed to these terms and conditions as listed on the face and the back of the Bill of Lading which is the legal and binding contract that governs this move.  They must file a claim if they have any concerns about loss, damage, delay, overcharge, or general service complaints.    We regret that the customer felt the need to continue their complaint with the Revdex.com.  We trust that the above explanation enables then to better understand our position on these matters.