Moxie Pest Control of Arizona

***, we sincerely apologize for any miscommunication and are eager to help resolve any concerns you may haveI have attached a copy of the Service Agreement for referenceTo clarify a few details: The Moxie Advantage Termite program is a month programThe program, which includes corrective and preventative termite work, along with a full termite warranty for months, has a total cost of $2,This cost can be set up all up-front, or broken down over the yearsIn this case, $1,was paid up-front as an initial payment, and $was set to be charged in January This payment schedule is broken down in the "Service Months" section where "$1799" is written in the Sep box (initial treatment) and "$350" is written in the Jan boxTo provide further transparency, a welcome call was completed on 09/08/detailing the coverage, payment schedule, and service agreementAgain, we are eager to resolve any additional questions or concerns you may havePlease let us know if you have any additional questions, we would be excited to helpWe will also honor our previous deal to allow you to terminate the contract early, should you desireThis is not normal, as, per the agreement, customers are obligated to the month agreement and any payments included thereinHowever, in our desire to resolve this with you, we are happy to work with youWe would, of course, recommend that the agreement be continued so as to provide the termite coverage and warranty at the homeThank you again for bringing this to our attentionWe look forward to resolving this with you promptly-Travis N, Moxie Office Care

To whom it may concern,Thank you for your time to help us resolve this concern, we truly do love working with all our customers.We wanted to send you a history of the service done at the *** homeWe did perform service at their home on 8/21/but had no prior knowledge as to a change of
addressWe did receive a voice message after the service was renderedWe let *** *** know we would love work with him and sent him a check to make him satisfied because he demanded we send him payment to a PO Box, He let us know on the call that he was no longer at that residence in which we asked what more we could do to service him and let him know we can get service to the new property, at which point he hung up on usWe continued to follow up for weeks to get service transferred to new property for no additional costs via email and telephoneWe then continued to try to contact him to do anything we could to work with himOn October 6th**. *** said he didn't want service ever again we let him know about transferring service for free to his new property, went over the agreement that we had with him, and explained the early cancellation reimbursement for the $discount he had received on initial serviceAt this time he got very upset and let us know he would be contacting several review entities then hung up before we could discuss any further resolution and why service was sentOn October 8th we sent a follow up email to let him know why service was sent and what we will do to make things right by himOn October 14th and 17th we explained that service was rendered before we knew he moved and tried to transfer service for freeAlso let him know about Early cancellation reimbursement (ECR) and the his agreement authorized payment for that if service was not renderedMr refused us transferring service and even providing free service, he would not discuss any discounts we could provide on ECR or provide us with any information to prove he had moved out of the service areaWe are still willing to discuss with**. *** how we can complete the service that we agreed to do for him but we can not waive a discount that he had agreed to pay without completion of this service agreementThe charge on his account was done according to the signatures and initials on his service agreement.We have attached the billing history, note history and Agreement for your reviewPlease let us know if there is any further information we can get to you.Thanks again,*** **Moxie Pest Control*** ***

Not only does my contract not state $2,100+ for the agreement, I was informed by Ben W. I would be covered for two years. In addition, I am ok with you posting the contract, let everyone see the situation. However, I have confidential information listed on that report. Please remove, blackout that area and repost. Thanks.

[redacted], we sincerely apologize for any miscommunication and are eager to help resolve any concerns you may have. I have attached a copy of the Service Agreement for reference. To clarify a few details: The Moxie Advantage Termite program is a 24 month program. The program, which includes...

corrective and preventative termite work, along with a full termite warranty for 24 months, has a total cost of $2,149. This cost can be set up all up-front, or broken down over the 2 years. In this case, $1,799 was paid up-front as an initial payment, and $350 was set to be charged in January 2019. This payment schedule is broken down in the "Service Months" section where "$1799" is written in the Sep box (initial treatment) and "2019 $350" is written in the Jan box. To provide further transparency, a welcome call was completed on 09/08/2017 detailing the coverage, payment schedule, and service agreement. Again, we are eager to resolve any additional questions or concerns you may have. Please let us know if you have any additional questions, we would be excited to help. We will also honor our previous deal to allow you to terminate the contract early, should you desire. This is not normal, as, per the agreement, customers are obligated to the 24 month agreement and any payments included therein. However, in our desire to resolve this with you, we are happy to work with you. We would, of course, recommend that the agreement be continued so as to provide the termite coverage and warranty at the home. Thank you again for bringing this to our attention. We look forward to resolving this with you promptly. -Travis N, Moxie Office Care

[redacted],    Moxie Pest Control has spoke with Mr. [redacted] and have come to a full resolution on the dispute. We have waived all early termination fees, as the customer asked for, and have closed his account with us. Please let us know if there is anything else that we need to do. We hope this settles the issue and anticipate no negative consequences to our rating with the Revdex.com. Thank you.

Revdex.com representative,    This is Moxie Pest Control Management responding to a complaint filed by Mr. [redacted] in regards to his account with us. Attached is a copy of the signed contract that the customer agreed to. Also attached is a copy of all...

the notes and conversations that we had with Mr. and Mrs. [redacted] in regards to their account. We attempted to provide every opportunity to help them avoid such a situation. We are happy to continue to discuss the situation to hopefully come to a resolution on the matter. Thank you for your time.

[redacted],    Moxie Pest Control has spoke with Mr. [redacted] and have come to a full resolution on the dispute. We have waived all early termination fees, as the customer asked for, and have closed his account with us. Please let us know if there is anything else that we need to do. We hope this settles the issue and anticipate no negative consequences to our rating with the Revdex.com. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have received no offer from Moxie to resolve this issue, other than "you signed the contract and so you owe us the early cancellation fee".  No reasonable off has been made in consideration of their poor service and our cancellation of service.

Revdex.com representative,    This is Moxie Pest Control Management responding to a complaint filed by Mr. [redacted] in regards to his account with us. Attached is a copy of the signed contract that the customer agreed to. Also attached is a copy of all...

the notes and conversations that we had with Mr. and Mrs. [redacted] in regards to their account. We attempted to provide every opportunity to help them avoid such a situation. We are happy to continue to discuss the situation to hopefully come to a resolution on the matter. Thank you for your time.

To whom it may concern,Thank you for your time to help us resolve this concern, we truly do love working with all our customers.We wanted to send you a history of the service done at the [redacted] home. We did perform service at their home on 8/21/14 but had no prior knowledge as to a...

change of address. We did receive a voice message after the service was rendered. We let [redacted] know we would love work with him and sent him a check to make him satisfied because he demanded we send him payment to a PO Box, He let us know on the call that he was no longer at that residence in which we asked what more we could do to service him and let him know we can get service to the new property, at which point he hung up on us. We continued to follow up for 2 weeks to get service transferred to new property for no additional costs via email and telephone. We then continued to try to contact him to do anything we could to work with him. On October 6th**. [redacted] said he didn't want service ever again we let him know about transferring service for free to his new property, went over the agreement that we had with him, and explained the early cancellation reimbursement for the $170 discount he had received on initial service. At this time he got very upset and let us know he would be contacting several review entities then hung up before we could discuss any further resolution and why service was sent. On October 8th we sent a follow up email to let him know why service was sent and what we will do to make things right by him. On October 14th and 17th we explained that service was rendered before we knew he moved and tried to transfer service for free. Also let him know about Early cancellation reimbursement (ECR) and the his agreement authorized payment for that if service was not rendered. Mr refused us transferring service and even providing free service, he would not discuss any discounts we could provide on ECR or provide us with any information to prove he had moved out of the service area. We are still willing to discuss with**. [redacted] how we can complete the service that we agreed to do for him but we can not waive a discount that he had agreed to pay without completion of this service agreement. The charge on his account was done according to the signatures and initials on his service agreement.We have attached the billing history, note history and Agreement for your review. Please let us know if there is any further information we can get to you.Thanks again,[redacted]Moxie Pest Control[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Talk about pushy sales people! We had a knock on our door from Moxie Pest Control. The salesman was kind, however he was very insistent and would not leave, even after several attempts to inform him that we had no time for this and had to get ready to leave. He continued to talk and was insistent. Went that was not good enough for him, he then used scare tactics by saying the neighbor had a scorpion infestation and we most likely did as well. We have never seen a scorpion on our property, and we have a service plan with Terminix already that has been very affective. I don't know how good Moxie services are, but using car sales tactics to sell service will only create distrust and will be counter productive to their goal. We found a couple reviews on Revdex.com that had negative sale person experiences just in the past couple months as well.

Just Had A Knock On My Door.... It Was A Moxie Sales Person. Have A No Soliciting Sign On My Door... Apparently He Needs A Dictionary. Very Pushy, Kept Crowding Closer To Me. When I Asked Him To Leave, HeHad The Nerve To Ask ForA Glass Of Water...... Really, You Are Walking Around In The Desert In The Middle Of July And Arent Prepared For The Heat. Makes Me WanderAbout How Prepared They Are To Kill bugs

very nice service men and did a very good job, more than the other company I hope this works, they should be rewarded for good service. [redacted] and [redacted]

I am revising my review based on Moxie's failure to control flying pests that have invaded my master bathroom for the last 3 months. Moxie has yet to determine how the pests are entering the bathroom. They have given me more excuses than assistance. I'm now being told they need to charge an additional $250 to see if the intrusion is through the attic. They also claim that the flying pests are bees. They are NOT. They are clearly not bees. Oh, and of course, they don't deal with bees.

Also just informed by manager that Moxie does not control flying insects!! That's interesting, their site notes that they "are trained to deal with them [flying pests]. Hmmm?

Too many excuses and exceptions for me. I'm going to hire a pest control company that actually CONTROLS pests.

Review: The company misrepresented itself and convinced my wife to sign a long term contract which would "take care of all of your pest control issues" . When pest issues continued and we cancelled the policy the company insists that they have "incurred costs that will need to be reimbursed to the company per your contractual obligations". after multiple phone conversations and the company's unwillingness to reduce the "early cancellation" fees I feel I have no choice but to file a complaint.Desired Settlement: absolution of the $ 139 "early cancellation" fee that Moxie says we owe them for "services rendered" which services were inadequate.

Business

Response:

Revdex.com representative, This is Moxie Pest Control Management responding to a complaint filed by Mr. [redacted] in regards to his account with us. Attached is a copy of the signed contract that the customer agreed to. Also attached is a copy of all the notes and conversations that we had with Mr. and Mrs. [redacted] in regards to their account. We attempted to provide every opportunity to help them avoid such a situation. We are happy to continue to discuss the situation to hopefully come to a resolution on the matter. Thank you for your time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have received no offer from Moxie to resolve this issue, other than "you signed the contract and so you owe us the early cancellation fee". No reasonable off has been made in consideration of their poor service and our cancellation of service.

Business

Response:

[redacted], Moxie Pest Control has spoke with Mr. [redacted] and have come to a full resolution on the dispute. We have waived all early termination fees, as the customer asked for, and have closed his account with us. Please let us know if there is anything else that we need to do. We hope this settles the issue and anticipate no negative consequences to our rating with the Revdex.com. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My two dogs have reactions to the product this business use. Every time they came out to treat one dogs eyes would swell shut and both dogs would be throwing up the next day. When I called to cancel I was given a very hard time and they did not believe me. They are actually making me pay to cancel. Even though their product harmed my dogs. I am not going to have/pay for a service if it will harm my dogs health. Our scorpion issue was never resolved either. I would never recommend this company.

We have used Moxie Pest Control for 4yrs & couldn't be happier. Their customer service is superb from office to technicians. Any time we've needed them beyond our qtrly service they have responded quickly & with no additional charge-unheard of in this day & age. We highly recommend Moxie to anyone.

Very pleased with the level of customer service and communication I experienced this week from Moxie Pest Control over my first complaint in 4 years of patronage with them. Signed up long ago via a polite door to door sales lady. Customer Service representative’s [redacted] & [redacted] are awesome, [redacted] my most recent service tech was very informative and courteous, and owner [redacted] is the man.
Rare to have a company be so transparent and professional in their effort to resolve my complaint, thereby exceeding my own expectations. I highly recommend Moxie Pest Control for anyone with pest control needs like mine. I rarely recommend companies but when I do they get all my friends and families business.

Review: I had a contract with Moxie Pest Control of AZ for them to provide service at [redacted]. I moved from [redacted] on July 19, 2014 and notified Moxie Pest Control of AZ NOT to perform service at [redacted] on 08/21/14. On 8/22/14 I reviewed my bank account and Moxie Pest Control of AZ submitted a debit charge of $69.00 to my bank account. I contacted Moxie Pest Control of AZ on 8/22/14 at 3:53 PM and asked them why they would charge my account t when I told them not to spray at [redacted] because I had moved. The gentleman on the phone explained that Moxie Pest Control of AZ had dropped the ball because he saw where I had called earlier informing Moxie Pest Control of AZ NOT to spray. The representative of Moxie Pest Control of AZ offered to send me a check for $69.00 to make up for their mistake. I accepted. On 10/06/14 at 12:38 PM I returned a call from Moxie Pest Control of AZ where a representative asked for my new address so they could perform service. I explained to the representative that I was NO longer going to use Moxie Pest Control of AZ services. On 10/15/14 I returned another call from Moxie Pest Control of AZ and spoke to a manager named [redacted]. I informed [redacted] I was no longer going to use Moxie Pest Control of AZ services because I did not trust them anymore. I explained to him that I pay Moxie Pest Control of AZ to do a service and if the service is not done correctly (wrong house) that I longer would use their service. [redacted] also informed me that my phone call on 08/21/14 (I believe he said 8/16/14 but I have no record of a phone call on 8/16/140) was on the same day as the service was performed. The information that I had called on the same day of the service was the first time it was ever brought up. I had many phone calls dating back to the initial call on 8/21/14 with Moxie Pest Control of AZ and was NEVER told that I called to cancel service for [redacted] the same day Moxie Pest Control of AZ has sprayed. Why would Moxie Pest Control of AZ refund my money if that was the case? [redacted] informed me that I would have to pay a cancellation fee since the contract was NOT completed and broken. I informed [redacted] that Moxie Pest Control of AZ broke the contract by servicing a house that I did NOT live in. [redacted] informed me that I would be billed the cancellation fee. I informed [redacted] that I was NOT going to pay the cancellation fee because Moxie Pest Control of AZ broke the contract by spaying a house I did NOT live in. [redacted] informed me that if it wasn't paid that the bill would go to collections. I then discontinued the call. I reviewed my bank account on 10/25/14 and Moxie Pest Control of AZ made an UNAUTHORIZED debit to my account of $170.00. I have since filed a dispute against this debt charge of $170.00 with Chase Bank. Moxie Pest Control of AZ should NOT be allowed to make UNAUTHORIZED debits to their customer's accounts because they made a mistake and did not get the outcome they wanted. I also contacted the [redacted] Police Department to check if there were any laws broken. The [redacted] Police Department suggested that I file a small claims suit.Desired Settlement: Refund of $170.00

Business

Response:

To whom it may concern,Thank you for your time to help us resolve this concern, we truly do love working with all our customers.We wanted to send you a history of the service done at the [redacted] home. We did perform service at their home on 8/21/14 but had no prior knowledge as to a change of address. We did receive a voice message after the service was rendered. We let [redacted] know we would love work with him and sent him a check to make him satisfied because he demanded we send him payment to a PO Box, He let us know on the call that he was no longer at that residence in which we asked what more we could do to service him and let him know we can get service to the new property, at which point he hung up on us. We continued to follow up for 2 weeks to get service transferred to new property for no additional costs via email and telephone. We then continued to try to contact him to do anything we could to work with him. On October 6th**. [redacted] said he didn't want service ever again we let him know about transferring service for free to his new property, went over the agreement that we had with him, and explained the early cancellation reimbursement for the $170 discount he had received on initial service. At this time he got very upset and let us know he would be contacting several review entities then hung up before we could discuss any further resolution and why service was sent. On October 8th we sent a follow up email to let him know why service was sent and what we will do to make things right by him. On October 14th and 17th we explained that service was rendered before we knew he moved and tried to transfer service for free. Also let him know about Early cancellation reimbursement (ECR) and the his agreement authorized payment for that if service was not rendered. Mr refused us transferring service and even providing free service, he would not discuss any discounts we could provide on ECR or provide us with any information to prove he had moved out of the service area. We are still willing to discuss with**. [redacted] how we can complete the service that we agreed to do for him but we can not waive a discount that he had agreed to pay without completion of this service agreement. The charge on his account was done according to the signatures and initials on his service agreement.We have attached the billing history, note history and Agreement for your review. Please let us know if there is any further information we can get to you.Thanks again,[redacted]Moxie Pest Control[redacted]