Moxie Pest Control of Arizona

Review: I had a contract with Moxie Pest Control of AZ for them to provide service at [redacted]. I moved from [redacted] on July 19, 2014 and notified Moxie Pest Control of AZ NOT to perform service at [redacted] on 08/21/14. On 8/22/14 I reviewed my bank account and Moxie Pest Control of AZ submitted a debit charge of $69.00 to my bank account. I contacted Moxie Pest Control of AZ on 8/22/14 at 3:53 PM and asked them why they would charge my account t when I told them not to spray at [redacted] because I had moved. The gentleman on the phone explained that Moxie Pest Control of AZ had dropped the ball because he saw where I had called earlier informing Moxie Pest Control of AZ NOT to spray. The representative of Moxie Pest Control of AZ offered to send me a check for $69.00 to make up for their mistake. I accepted. On 10/06/14 at 12:38 PM I returned a call from Moxie Pest Control of AZ where a representative asked for my new address so they could perform service. I explained to the representative that I was NO longer going to use Moxie Pest Control of AZ services. On 10/15/14 I returned another call from Moxie Pest Control of AZ and spoke to a manager named [redacted]. I informed [redacted] I was no longer going to use Moxie Pest Control of AZ services because I did not trust them anymore. I explained to him that I pay Moxie Pest Control of AZ to do a service and if the service is not done correctly (wrong house) that I longer would use their service. [redacted] also informed me that my phone call on 08/21/14 (I believe he said 8/16/14 but I have no record of a phone call on 8/16/140) was on the same day as the service was performed. The information that I had called on the same day of the service was the first time it was ever brought up. I had many phone calls dating back to the initial call on 8/21/14 with Moxie Pest Control of AZ and was NEVER told that I called to cancel service for [redacted] the same day Moxie Pest Control of AZ has sprayed. Why would Moxie Pest Control of AZ refund my money if that was the case? [redacted] informed me that I would have to pay a cancellation fee since the contract was NOT completed and broken. I informed [redacted] that Moxie Pest Control of AZ broke the contract by servicing a house that I did NOT live in. [redacted] informed me that I would be billed the cancellation fee. I informed [redacted] that I was NOT going to pay the cancellation fee because Moxie Pest Control of AZ broke the contract by spaying a house I did NOT live in. [redacted] informed me that if it wasn't paid that the bill would go to collections. I then discontinued the call. I reviewed my bank account on 10/25/14 and Moxie Pest Control of AZ made an UNAUTHORIZED debit to my account of $170.00. I have since filed a dispute against this debt charge of $170.00 with Chase Bank. Moxie Pest Control of AZ should NOT be allowed to make UNAUTHORIZED debits to their customer's accounts because they made a mistake and did not get the outcome they wanted. I also contacted the [redacted] Police Department to check if there were any laws broken. The [redacted] Police Department suggested that I file a small claims suit.Desired Settlement: Refund of $170.00

Business

Response:

To whom it may concern,Thank you for your time to help us resolve this concern, we truly do love working with all our customers.We wanted to send you a history of the service done at the [redacted] home. We did perform service at their home on 8/21/14 but had no prior knowledge as to a change of address. We did receive a voice message after the service was rendered. We let [redacted] know we would love work with him and sent him a check to make him satisfied because he demanded we send him payment to a PO Box, He let us know on the call that he was no longer at that residence in which we asked what more we could do to service him and let him know we can get service to the new property, at which point he hung up on us. We continued to follow up for 2 weeks to get service transferred to new property for no additional costs via email and telephone. We then continued to try to contact him to do anything we could to work with him. On October 6th**. [redacted] said he didn't want service ever again we let him know about transferring service for free to his new property, went over the agreement that we had with him, and explained the early cancellation reimbursement for the $170 discount he had received on initial service. At this time he got very upset and let us know he would be contacting several review entities then hung up before we could discuss any further resolution and why service was sent. On October 8th we sent a follow up email to let him know why service was sent and what we will do to make things right by him. On October 14th and 17th we explained that service was rendered before we knew he moved and tried to transfer service for free. Also let him know about Early cancellation reimbursement (ECR) and the his agreement authorized payment for that if service was not rendered. Mr refused us transferring service and even providing free service, he would not discuss any discounts we could provide on ECR or provide us with any information to prove he had moved out of the service area. We are still willing to discuss with**. [redacted] how we can complete the service that we agreed to do for him but we can not waive a discount that he had agreed to pay without completion of this service agreement. The charge on his account was done according to the signatures and initials on his service agreement.We have attached the billing history, note history and Agreement for your review. Please let us know if there is any further information we can get to you.Thanks again,[redacted]Moxie Pest Control[redacted]