Moxie Pest Control (Virginia)

[redacted] , VA [redacted] ###-###-#### Phone ###-###-#### Fax September 18, Revdex.com of Metro Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington DC 20005- PHONE:###-###-#### FAX:###-###-#### Re: [redacted] Case Number [redacted] Dear Sir or Madam: The purpose of this letter is to address the recent complaint you received from [redacted] ***We spoke to [redacted] on Tuesday, August 12, We followed up and have spoken to [redacted] via phone on Monday, August 18, and we have met his request to resolve this matter to his complete satisfaction Please feel free to contact us with any questions or concerns Thank you, Sarah V [redacted] Office Manager

Re: [redacted] Case Number [redacted] Dear Sir or Madam: The purpose of this letter is to address the recent complaint you received from [redacted] *** We spoke to [redacted] on Monday, December 15, and resolved his concern via phone callWe did waive the balance of $on the ***’s account and have honored all of their requests to meet their complete satisfactionPlease feel free to contact us with any questions or concernsThank you, Sarah V [redacted] Office Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint # [redacted] : # This has been resolved favorably They waived all the charges Thanks, [redacted]

March 24, 2015Revdex.com of Metro Washington DC and Eastern PennsylvaniaK StNW, 10th FloorWashington DC 20005-3404PHONE:###-###-#### FAX:###-###-#### Re: *** *** *** ***
Case Number ***Dear Sir or Madam:The purpose of this letter is to address the recent complaint you received from *** *** We have attempted to reach *** *** via phone on Monday, March 2, Monday, March 9th, Thursday March 12th, and Monday March 23rd with the desire to resolve his concern via phone call.As customer happiness and satisfaction is our number one goal, we have chosen to honor *** ***’s request and have waived the balance of $as well as any early cancellation fees for the service he received in June We have honored all other requests to meet his complete satisfaction per his feedback.Please feel free to contact us with any questions or concerns.Thank you,Sarah V***Office Manager

Date: Wed, Jan 14, at 3:PMSubject: Re: *** *** Complaint (***)To: *** *** *** *** *** *** *Chantilly, VA ***###-###-#### Phone###-###-#### FaxJanuary 14, 2015Revdex.com of Metro Washington DC
and Eastern PennsylvaniaK StNW, 10th FloorWashington DC 20005-3404PHONE:###-###-#### FAX:###-###-####Re: *** *** *** Case Number ***Dear Sir or Madam:The purpose of this letter is to address the recent complaint you received from *** *** We spoke to *** *** on Monday, January 5, and resolved his concern via phone callWhile speaking to *** *** we explained there had been several attempts to inform him about requesting a 30-day written notice to close his accountWe did not hear back from *** *** and, as customer happiness and satisfaction is our number one goal, service was sent out in order to protect his home We received very beneficial feedback from *** *** to provide better service for the future.We have chosen to honor *** ***’s request and have provided a chargeback of $for the service he received in December We have honored all other requests to meet his complete satisfaction.Please feel free to contact us with any questions or concerns.Thank you,Sarah V***Office Manager

*** *** *** *** *
Chantilly, VA
###-###-#### Phone
###-###-#### Fax
July 3,
Revdex.com of Metro Washington DC and Eastern
Pennsylvania
K StNW, 10th Floor
Washington DC 20005-
PHONE:###-###-#### FAX:###-###-####
Re: Mr*** ** ***
Case
Number ***
Dear Sir or Madam:
The purpose of this
letter is to address the recent complaint you received from Mr*** **
***We are sorry for the experience Mr*** has had with our route
managerAs a company we strive to provide the best experience as possibleWe
also do our best to follow all laws regarding canvasing that we are aware of as
well as make sure our representatives are licensed in each countyWe pride ourselves
on being an added value to the community, and will make sure to reach out to
Mr*** via phone to assure him of this as well
Currently, there is no
list to remove an address from our canvasing areaWe do make it a point to not
canvas in areas that are privately owned, and other areas are approved from the
licensing we obtainWe have taken Mr***’s feedback and will look into
this in the future and appreciate his feedback
Please feel free to
contact us with any questions or concerns
Thank you,
Sarah V***
Office Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response and check from the business in reference to complaint ID ***, and this resolution is satisfactory to me
They requested that I withdraw my complaint, but I am not going to do this The first words stated during the telephone conversation were that had we seen bedbugs in the other rooms, we would have treated those rooms This could have started a *** contest, which I will not do I would have preferred a response something like, We were disappointed that the technician did not do the job properly to admit they were not satisfied with the work that was done However, they did not admit or suggest any improper actions on their part
Regards,
*** ***

From: *** *** *** Date: Fri, Feb 12, at 2:PMSubject: Fwd: Claim ResolutionTo: ***@myRevdex.com.org> Good Afternoon ***>> I am requesting the removal and closure of the claim filed against Moxie Pest ControlThey have
contacted us, listened to our complaint and found a positive way to resolve the issue amicablyIf you have any questions, please contact *** *** at ###-###-####

Sullyfield Cir, Suite G
Chantilly, VA
###-###-#### Phone
###-###-#### Fax
August 4,
Revdex.com of Metro Washington DC and Eastern
Pennsylvania
K StNW, 10th Floor
Washington DC 20005-
PHONE:###-###-#### FAX:###-###-####
Re: *** *** *** ***
Case
Number ***
Dear Sir or Madam:
The purpose of this
letter is to address the recent complaint you received from *** ***We
are willing to meet *** *** more than half way by honoring her request
for reimbursement of $We have spoken to *** *** via phone on
Friday, August 1, to resolve this matter to his complete satisfactionWe
also left another message to double check that everything is still to their
satisfaction as that is our ultimate goal
Please feel free to
contact us with any questions or concerns
Thank you,
Sarah V***
Office Manager

Complaint #[redacted]:
"">
This has been resolved favorably. They waived all the charges
Thanks,
[redacted]

June 23, 2015Revdex.com of Metro Washington DC and Eastern Pennsylvania1411 K St. NW, 10th FloorWashington DC 20005-3404PHONE:###-###-#### FAX:###-###-#### Re:           [redacted]         ...

        Case Number [redacted]Dear Sir or Madam:The purpose of this letter is to address the recent complaint you received from [redacted].  We spoke to [redacted] on Friday, June 19, 2015 and resolved her concern via phone call.As customer happiness and satisfaction is our number one goal, we have honored her request and have closed the account. We are sad to lose the opportunity of taking care of them for service. We have honored all other requests to meet her complete satisfaction.Please feel free to contact us with any questions or concerns. Thank you,Sarah V[redacted]Office Manager

14301 Sullyfield Cir, Suite G
Chantilly, VA 20151
###-###-#### Phone
###-###-#### Fax
April 25, 2014
Revdex.com of Metro Washington DC and Eastern
Pennsylvania
1411 K St. NW, 10th Floor
Washington DC 20005-3404
PHONE:###-###-#### FAX:###-###-####
Re:           **. [redacted]
                  Case
Number [redacted]
Dear Sir or Madam:
 
The purpose of this
letter is to address the recent complaint you received from **. [redacted].
[redacted].  Attached you will find a copy of **.
[redacted]’s service agreement.  As outlined
in the agreement, **. [redacted] signed up for a 12 month agreement consisting of an
initial treatment and four quarterly treatments for a total of 5 visits in the
year.  The initial service price is
$219.  He was offered it at a discount
for only $69 conditional upon him fulfilling the year agreement. 
As explained in the
agreement and by the salesmen, if the customer cancels before the agreement is
up, they just need to reimburse the discount given for the services performed
on the initial service.   The difference
**. [redacted] owes us is a total of $150. The first Quarterly service was completed
on June 11, 2013 and was scheduled with [redacted]. The second Quarterly
service was on September 28, 2013. We did attempt to contact the [redacted]s on
September 18, 2013, September 23, 2013, and on September 24, 2013 and received
no contact back.  As normal protocol, we
do come out to service the home by the end of the month they are due for
regular maintenance if no contact back is received. This is shown in Document 2
as attached. As an example, this same procedure was performed for their first
quarterly as shown in Document 3 and [redacted] called back to schedule
service.
 
We provide a warranty
that we will come back in between the scheduled visits free of charge as many
times as requested to take care of any persisting activity. If given the
opportunity we can and will take care of **. [redacted]. It may require multiple,
back to back, treatments if activity is persistent. We left a message in
between the June and September service as well to check on satisfaction with
service. This message was on June 20, 2013 as shown in Document 2. The customer
made no contact as well.
 
We are willing to meet
**. [redacted] more than half way by waiving the early cancellation reimbursement of
$150. We do require that **. [redacted] pay the last Quarterly service received on
September 28, 2013 in the amount of $99 because service was rendered.
Please feel free to
contact us with any questions or concerns.
Thank you,
 
[redacted]
Office Manager

: [redacted] Complaint ([redacted])Inboxx [redacted]2:10 PM (28 minutes ago)to me ---------- Forwarded message ----------From: Sarah V[redacted] <[email protected]>Date: Mon, Feb 23, 2015 at 11:22 AMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Hello [redacted],I just received a customer complaint from you all via mail. I've updated my email address and asked that you all please email customer complaints 2 times in the past 2 months, and they continue to come via mail. The person I have spoken with each time to confirm this account change has been [redacted] both times, in which both times she has rushed me off the phone and it's been quite frustrating to work with her. Is there any way you can update this setting on my account? The email address to send them to is [email protected] most recent one came from case #: [redacted]Could you email me the complaint so I may respond online?Warmest regards,
 Sarah V[redacted]Moxie Pest ControlOffice Manager & Day Maker ###-###-#### - Office###-###-#### - Faxwww.moxieva.com

[redacted]
[redacted], VA [redacted]
###-###-#### Phone
###-###-#### Fax
September 18, 2014
Revdex.com of Metro Washington DC and Eastern
Pennsylvania
1411 K St. NW, 10th Floor
Washington DC 20005-3404
PHONE:###-###-#### FAX:###-###-####
 
Re:           [redacted]
                  Case
Number [redacted]
 
Dear Sir or Madam:
The purpose of this
letter is to address the recent complaint you received from [redacted]. We spoke
to [redacted] on Tuesday, August 12, 2014. We followed up and have spoken
to [redacted] via phone on Monday, August 18, 2014 and we have met his
request to resolve this matter to his complete satisfaction.
Please feel free to
contact us with any questions or concerns.
Thank you,
Sarah V[redacted]
Office Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We will continue to monitor the situation and contact you should we find Moxie does not honor their agreement to remove all charges and refrain from contacting us in the future.
Thank you for your assistance in helping to resolve this matter in a timely manner.
Regards,
[redacted]

Re:           [redacted]
 ...

                Case Number [redacted]Dear Sir or Madam:
The purpose of this letter is to address the recent complaint you received from [redacted].  We spoke to [redacted] on Monday, December 15, 2014 and resolved his concern via phone call. We did waive the balance of $99 on the [redacted]’s account and have honored all of their requests to meet their complete satisfaction.
Please feel free to contact us with any questions or concerns.
Thank you,
Sarah V[redacted]
Office Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

14301 Sullyfield Cir, Suite G
Chantilly, VA 20151
703-378-5119 Phone
703-378-1532 Fax
December 19, 2014
Revdex.com of Metro Washington DC and Eastern
Pennsylvania
1411 K St. NW, 10th Floor
Washington DC 20005-3404
PHONE:(202)393-8000 FAX:(202)393-1198
Re:           [redacted]
                  Case
Number [redacted]
Dear Sir or Madam:
The purpose of this
letter is to address the recent complaint you received from [redacted].  We spoke to [redacted] on Wednesday,
December 17, 2014 and resolved his concern via phone call. We did confirm that
the statements had already been mailed prior to speaking with his wife, which
is why they received a bill after we verbally told them their balance was up to
date. We have honored all of their requests to meet their complete
satisfaction.
Please feel free to
contact us with any questions or concerns.
Thank you,
Sarah V[redacted]
Office Manager