Moxie Pest Control (Virginia)

[redacted]
###-###-#### Phone
###-###-#### Fax
June 28, 2014
Revdex.com of Metro Washington DC and Eastern
Pennsylvania
1411 K St. NW, 10th Floor
Washington DC 20005-3404
PHONE:###-###-#### FAX:###-###-####
 
Re:           **. [redacted]
                 Case
Number [redacted]
 
Dear Sir or Madam:
 
The purpose of this
letter is to address the recent complaint you received from **. [redacted].  We are willing to meet **. [redacted] more than half
way by honoring his request for reimbursement of $750. We have spoken to **.
[redacted] via phone on Thursday, June 26, 2014 to resolve this matter to his
complete satisfaction.
 
Please feel free to
contact us with any questions or concerns.
 
Thank you,
 
[redacted]
Office Manager

Response to ID [redacted]--please respond to confirm receipt of emailInboxx [redacted]Mar 24 (8 days ago)to me, [redacted]  [redacted]Chantilly, VA [redacted]###-###-#### Phone###-###-#### FaxMarch 24,...

2015Revdex.com of Metro Washington DC and Eastern Pennsylvania1411 K St. NW, 10th FloorWashington DC 20005-3404PHONE:###-###-#### FAX:###-###-#### Re:           [redacted]                  Case Number [redacted] Dear Sir or Madam:?

October 22, 2014
Dear Sir or Madam:The purpose of this letter is to address the recent complaint you received from [redacted]. We spoke to [redacted] on Tuesday, September 23, 2014 and resolved his concern via phone call. We also spoke to [redacted] on Thursday, October 9,...

2014 to complete that resolution. We did waive the balance of $99 on the [redacted]'s account and have honored all of their requests to meet their complete satisfaction.Please feel free to contact us with any questions or concerns.Thank you,Sarah V[redacted] Office Manager

From: <
#1155cc;">[redacted]>Date: Mon, Aug 11, 2014 at 2:58 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected]
Please close this complaint. the company has resolved the issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Nothing but nightmares with the service center in Chantilly VA They keep calling and leaving messages at my business when "they" are coming to service my home, not when I want them to come out or calling my home. They have coming when there is snow on the ground, standing water after heavy rains and the manager, tells me that its OK, they are the "experts" and they know what they are doing and that the treatments are designed to work in these types of situation. Well, the tech comes out and sees the wet ground and says noway, it will not work, need to reschedule. We today the next guy come some out and says they are only allowed to service no more then 30 feet from the home, Are you kidding me, for years they have done to the property line and all previous paperwork over the years says that as well. When will this place get it's act together and stop wasting peoples time.

Review: Dear Madame or Sir:

Moxie Pest Control ([redacted] VA) is harrassing me about making a payment, claiming my account is past due, threatening me with additional fees.

Two or three weeks again I took their offer to go on their payment plan ($33.00 per month) and called them and provided them with my debit card information so they could charge my payments to it. When I called them to do this the customer service representative took my debit card information and said this action would remediate the issue with my account being in arrears.

However they are still harrassing about me this every week about my account being past due and talking about billing me for additional fees, despite that I told them that I had provided my financial information to get on their payment plan mentioned above.

The other issues are that they never resolved the flea problem in my house, albeit providing no offers to remediate the problem. I had to go to my local [redacted] and buy flea powder which I used in my home and some time after this the flea problem seemed to have abated.

Another issue which occurs repeatedly is that when they have a technician come to my house, I ask them to have the technician call me before his arrival, so that I can come to my house from my office and meet the technician to show him areas of concern inside my house. I had made this request today to their customer service representative who said that they would do this. But instead my daughter called me while I was still at the office and told me the technician was already there, but without calling me in advance.

I'm contacting you because ALL I want to do is to have them discontinue their harrassment of me for collections AND Mandatorily Discontinue my contract and any contact when my contract period expires in June 2014.

If possible, in lieu of the above circumstances I would prefer to discontinue the contract at the end of the present quarter.

Thankyou for your assistance.

Moxie Pest Control Info:

[redacted] [email protected]

http://moxiepestcontrol.com/

To Whom It May Concern: I would like to add to the information I submitted earlier today on your website, and I thank you for accepting and reviewing it. Concerning the service call I made to Moxie Pest Control (which I generally referred to in my initial complaint about them), my latest request to them for a technician to come to my house today (Wednesday Sept. 18 2013) was made during business hours on Monday Sept. 16. 2013. During this call I had arranged with them for a technician to come to my house between 4 and 6 PMthis afternoon. Then this afternoon, I called them to request that the technician call me on my cell phone prior to arrival at my home. The customer service person I spoke also arranged for this in conjunction with the 4-6 pm visit this afternoon. Then between 3:30 and 4:30 while I was still at the office my daughter called me and told me that the technician was already at my house. I asked her to tell the technician to give me a call on my cell, which the technician never did. In addition when I got home there was no invoice, nothing to indicate that the service technician was even at my house. I meant to add this to my complaint earlier. However at the time I entered my original complaint I was still at the office and didn't have all my facts at that time, as I do now. I would appreciate you adding this to my complaint and advising if there is a more expedient way of adding to or updating my complaint. Thankyou for your time and attention. Sincerely, [redacted]

Cell: (703) 727-9403 Email: [email protected] or [email protected] Settlement: I'm contacting you because ALL I want to do is to have them discontinue their harrassment of me for collections AND Mandatorily Discontinue my contract and any contact when my contract period expires in June 2014.

If possible, in lieu of the above circumstances I would prefer to discontinue the contract at the end of the present quarter.

Business

Response:

###-###-#### Phone

###-###-#### Fax

October 11, 2013

Revdex.com of Metro Washington

DC and Eastern Pennsylvania

1411 K St. NW, 10th

Floor

Washington DC

20005-3404

PHONE:###-###-####

FAX:###-###-####

Re: [redacted]

ID of [redacted]

Dear Sir or Madam:

The purpose of this

letter is to address the recent complaint you received from [redacted] customer

ID [redacted]. We have spoken with **. [redacted] via email,

Friday October, 4, 2013 and Monday October 7, 2013 and resolved this matter. We

have decided to waive all current balances totaling $66 as well as waive the

cost of closing the account early totaling $169 and close the account per **.

[redacted]’s request. Please inform me of any further questions or concerns.

Thank you,

Office Manager

Review: A door to door salesman came and offered their services at discounted price. He spoke with my wife for several minutes and finally mentioned that she could use the service this one time and then cancel. My wife agreed to have the initial service done with the understanding that we would be cancelling the service after the initial service. The salesman then asked her to inital and sign the paperwork and then gave my wife a copy. Upon reviewing the paperwork there is a cancellation charge of $150 that was never mentioned by the salesman and the salesman also never reviewed the paperwork with my wife before asking for her signature. When we explained this to the company they insisted on us paying the $150 to cancel their service and we have done so. We feel like we were rushed and tricked by the salesman who did not explain the cancellation fee up front before asking for a signature and who also mentioned that we could cancel at anytime but left the information about there being a fee out.Desired Settlement: I would like to get a refund of the cancellation fee. Had we had that information upfront we would of never signed the paperwork.

Business

Response:

14301 Sullyfield Cir, Suite G

Chantilly, VA 20151

[redacted] Phone

[redacted] Fax

Review: A sales person from Moxie Pest Control knocked on our door in April of 2013 to solicit pest control services. Since we were having an ant issue in one room of our home I invited him to take a look. He was shown where they were coming into our home and then taken outside and shown where they were walking across a fence to my home. He assured us this would be no problem and I again explained to him this was our only issue and if this is all they do I will be happy. He again assured me it would be no problem and we agreed to contract them for service.

They came out and performed an initial service and after that I have no idea if they ever came back. I was told recently that they are scheduled to come out every three months but I have only ever seen a bill for $99 from September of 2013. I don't know if a service was performed in September of 2013 since the bill came in the mail and nothing was ever left at my home. In the meantime the ant problem has continued with no change. If anything it has gotten worse. I don't know much about pest control but I do that ants are difficult to get rid of and that a quarterly service is not going to resolve the issue.

I called Moxie to cancel any future service to our home. I am not going to pay $99 a quarter for pest control that is ineffective. The home page on http://moxiepestcontrol.com/ states "Optimal results and 100% satisfaction guaranteed". I'm not sure what that means since it has never been explained to me in any way despite my asking Moxie directly.

So since I am canceling my service with them they are billing me $99 for a quarterly service they allegedly performed and $150 for "Early Cancellation Reimbursement". So they cold call my home, sign me up for service, provide poor service and then bill me for services they didn't perform and a early cancellation fee on top of that.

I almost feel that they are really selling poor service. Sign up customers, provide poor service, customer cancels service and pays early cancellation reimbursement which is no cost revenue for Moxie. Brilliant really.Desired Settlement: I have already paid $69. They accept that money for the initial service and we part ways. No further action by either party.

Business

Response:

Review: On July 4, 2014 the salesperson came to our house to sell us bug treatment services. We signed up to have that day pellet treatment of specified and agreed upon areas of our yard. When we returned from being away during treatment we noticed some areas were not treated. We noticed pellets in some areas and not in other areas we expected to be treated. So they came back another day and they said they treated the areas again. We once again did not get the areas treated as expected. So we tried again to have them return for a treatment and this time my husband made a map of the areas that were originally promised to be treated and left it for the techs so they understand what we want. Plus they were supposed to call my husband prior to treating so he could call me and I be at the house to supervise. Neither happened. When I arrived home I noticed the map still attached to post and no pellets in areas expected. Each time we called and spoke to a customer service rep. After the last treatment I called and spoke with a manager to explain the situation and he tried to convince me that they wanted to make it right by giving them another chance. I said that I thought 3 times was enough of a chance and I'd like to cancel our treatments and go our separate ways. I'd call them if I wanted additional treatments. he persisted that we should allow them another chance. He also mentioned that he wouldn't be able to refund us the amount we paid. In the contract it says we can cancel within 3 days. I believe we did cancel within 3 days since there was no initial treatment since there was no treatment for all areas promised. I wasn't satisfied with that and he said he'd speak to a manager and call me the next day. He did not call the next day or for 4 days so I called and spoke to him. He apologized that he did not call. Eventually I spoke with a supervisor and she was going to try to make things right by having another treatment or closing our account and we'd go our separate ways. I wasn't satisfied since we paid and never got the treatments promised. I cancelled within 3 days even though they came out 3 times over a couple weeks. The supervisor said she'd call me back the next day with an answer and she has yet to call me back and our conversation was a week ago.Desired Settlement: I would like the $119 dollars we paid to be returned and our account closed. They did not perform the treatment as promised with 3 tries and we are not willing to try again.

Business

Response:

Review: After talking with an extremely persistent salesperson at my door and telling him my house would most likely be foreclosed upon shortly, therefore I would not need his services, he called his supervisor and said they would do the first visit for free, as a courtesy. I explained to him that I would be cancelling within 30 days and he said that there would be no charge if I did so. He accidentally wrote down the wrong credit card number and they immediately began billing me $99.00 I called with in 20 days and requested a cancellation, got hung up on, and attempted to call back. I left numerous messages. Unbeknowst to me, a second service person showed up and said he was told to do a quick review. I told him I was cancelling the service. I have called and left several messages to resolve this and finally got a call back on November 11, 2013. After explaining yet again the situation ( our house is indeed being foreclosed upon) and that I did not understand why I kept getting bills in the mail, I was put on hold for over 20 min. The supervisor, named [redacted], was very rude and condescending and told me that my account had been cancelled ( by them because of not hearing from me) and I owed them $318.00. I asked to talk to her supervisor, and she said she was busy. I asked if I could get her name to call her back, she said she would have her call me back- no one called me. [redacted] told me that I had not attempted to contact them, and that I hung up on the person I spoke with. I still have the voicemail of the first person apologizing to me for accidentally hanging up on me. I have tried numerous times and left messages asking to cancel. This was the first call I have received. I feel that Moxie Pest Control did not return my calls on purpose because they did not want to honor the cancellation within 30 days.Desired Settlement: I feel that Moxie Pest Control did not call me back on purpose when I attempted to cancel within 30 days, and then waited until my account was closed. I have tried to cancel and rectify this problem, and even offered to pay for the one service and [redacted] said " no, you will be going to collection" This is unprofessional and I would like the matter to be resolved. I by no means owe them $318.00! I am disabled and very ill and going into surgery next month. I do not feel that I owe them anything.

Business

Response:

December 5, 2013

Dear Sir or Madam:

The purpose of this letter is to address the recent complaint you received from [redacted]. [redacted]. We have been able to speak to with [redacted].

[redacted] on Tuesday, November 12, 2013 and resolve this complaint. We have waived the balance of $219 for early cancellation, and are very pleased to have reactivated [redacted]. [redacted] as a current customer of ours.

Please feel free to contact us with any questions or concerns.

Thank you

Review: My wife signed up for service after succumbing to their high pressure sales tactics. I immediately tried to cancel with the first 3 days. No one ever answered their phone during the day. I finally got a call back a few days later after I had left for the day. The next day, we finally talked and I cancelled. But, the cancellation apparently didn't take because about a week later they serviced my home again(without calling ahead). This time I sent an email cancelling and telling them not to send any more people out to my house. Shortly thereafter, I started receiving bills for early cancellation. I sent them back with a request to settle my balance, because I had cancelled, and in good faith, had tried to do so within 3 business days.Desired Settlement: I would like them to waive the early cancellation fee, and have it not affect mine or my wife's my credit report. Thank you.

Consumer

Response:

Complaint #[redacted]:

This has been resolved favorably. They waived all the charges.

Thanks,

Review: I had signed a contract with Moxie Pest Control located in Chantilly VA in early 2013 for one year pest control services at my home. The company got my credit card information and they were automatically charging my credit card for pest control services every quarter. Once the contract ended in March 2014 I informed them I no longer need pest control services at my home. Even after I told them I did not need their services in July 2014 they put a bill on my door for $99.00 indicating they performed pest control service at my home. Then they automatically charged my credit card for $99.00.

Last week Ms Crystal from Moxie Pest Control called me and I explained to her that I no longer need their services. Even after clearly communicating that I do not need their service they put a bill for $99.00 at my door today 11/12/2014 indicating they performed pest control service. They also sent me several emails stating that I have $99.0 balance on my account. I believe Moxie Pest Control is attempting to charge my credit card automatically.Desired Settlement: 1. I am not liable to make payments for pest control services I did not order from Moxie Pest Control.

2. Moxie Pest Control must stop contacting me in future for any services or for past amount due.

3. Moxie Pest Control should not charge my credit card for any services I did not order.

Business

Response:

Re: [redacted] Case Number [redacted]Dear Sir or Madam:The purpose of this letter is to address the recent complaint you received from [redacted]. We spoke to [redacted] on Monday, December 15, 2014 and resolved his concern via phone call. We did waive the balance of $99 on the [redacted]’s account and have honored all of their requests to meet their complete satisfaction.Please feel free to contact us with any questions or concerns.Thank you,Sarah V[redacted]Office Manager

Review: Moxie Pest Control performed unauthorized service.

During the attempted performance of pest control services in the spring of 2014, verbal notification was given to the Moxie Technician and the Moxie "SUPERVISOR", that their pest control services were no longer desired. In July of 2014, when no one was home, Moxie performed an unauthorized service, for which they have billed $99.00. We have refused to pay for a service that we didn't want and now are being harassed to pay.Desired Settlement: Stop sending bills for a service that they performed after knowing that it was no longer desired.

Business

Response:

October 22, 2014Dear Sir or Madam:The purpose of this letter is to address the recent complaint you received from [redacted]. We spoke to [redacted] on Tuesday, September 23, 2014 and resolved his concern via phone call. We also spoke to [redacted] on Thursday, October 9, 2014 to complete that resolution. We did waive the balance of $99 on the [redacted]'s account and have honored all of their requests to meet their complete satisfaction.Please feel free to contact us with any questions or concerns.Thank you,Sarah V[redacted] Office Manager

Review: After cancelling our service by phone we received a written email confirmation from Moxie notifying us our service had been cancelled and we had no outstanding balance on our services. The following week Moxie sent us an invoice for $99. We have repeatedly tried to cancel Moxie's service only to have a Moxie representative show up at our house to do unauthorized work. Then they have billed us for this unauthorized work. Their business practices are unethical and should be reviewed by the proper authorities.Desired Settlement: We would like Moxie to acknowledge our service has been cancelled, reconfirm no balance is due, and make no further attempts to collect on cancelled services. We do not want Moxie contacting us in any manor in the future.

Business

Response:

14301 Sullyfield Cir, Suite G

Chantilly, VA 20151

703-378-5119 Phone

703-378-1532 Fax

December 19, 2014

Revdex.com of Metro Washington DC and Eastern

Pennsylvania

1411 K St. NW, 10th Floor

Washington DC 20005-3404

PHONE:(202)393-8000 FAX:(202)393-1198

Re: [redacted]

Case

Number [redacted]

Dear Sir or Madam:

The purpose of this

letter is to address the recent complaint you received from [redacted]. We spoke to [redacted] on Wednesday,

December 17, 2014 and resolved his concern via phone call. We did confirm that

the statements had already been mailed prior to speaking with his wife, which

is why they received a bill after we verbally told them their balance was up to

date. We have honored all of their requests to meet their complete

satisfaction.

Please feel free to

contact us with any questions or concerns.

Thank you,

Sarah V[redacted]

Office Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We will continue to monitor the situation and contact you should we find Moxie does not honor their agreement to remove all charges and refrain from contacting us in the future.

Review: In 2013, I signed up with Moxie Pest Control and signed a one year contract. My agreement with the company was for an initial service and maintenance service every quarter for one year for a total of $500. Each time the company needed to come over for the regular quarterly service, they called me and set up an appointment and asked if I had any issues for them to take care of. My contract with Moxie ended either in April 2014. I spent one month out of the country and when I came back Moxie left a bill on my door. I immediately called them to let them know that I did not authorize this service and I was not even home to confirm the service was done. The representative transferred me to a manager who apologized and then stated that the contract allowed them to continue unless I cancel. According to him, the sales representative should have notified me of this condition. I did let him know that I was not going to pay a bill for something that I could not confirm and quite frankly no longer wanted. As far as I was concerned my yearly contract expired and that was it. Two weeks after that conversation, Moxie sent me another bill in the mail for $99. I called and spoke with a woman who was not very pleasant. Basically, she kept saying, is there anything else? which to me means that she was done talking to me. She said Moxie called and left a voicemail. Although I was out of the country I was able to check my voicemail and I never received one from Moxie. This company did very good service for me for one year, in fact I even recommended them to others for their professionalism and good product. However, I now have different opinion of them as this seems like a scam to get extra money from people after their contracts are over. Moxie never notified me that the service would continue if I did not cancel. Moxie claimed to have provided services to me when I was not even home. I will absolutely not give a dime to the company because as far as I am concerned I have no knowledge of them coming to my house and I want them to stop sending me that bill. I have always paid my bills to the company but I will not pay for something I did not order or something I cannot verify. Moxie should know that in all instances, payments are never allowed when acceptance of service cannot be verified and in this case, I simply cannot verify that any services were provided. I really need them to leave me alone.Desired Settlement: I need Moxie to leave me alone and stop sending bills to my house. If they want to get paid for services then they should change their marketing strategies or should I say scheme and call customers before leaving bills on their doors.

Consumer

Response:

From: <[redacted]>

Date: Mon, Aug 11, 2014 at 2:58 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Please close this complaint. the company has resolved the issue.

Review: I have a contract with Moxie pest control for year. My initial service was May 3 2013 that costs $35. I called back for a redo due to some insects activity on June 14 and was charged $114 as my quarterly service. I talked to multiple supervisor about the issue and even with the technician who provided the service. The technician called the office to make sure it will be no charge and he confirmed it with me.Desired Settlement: I also want to terminate the service ant not pay any penalty because they are not trustworthy.

Business

Response:

[redacted]

Moxie Pest Control (Virginia) LLC

14301 Sullyfield Circle, Suite G

Chantilly VA 20151

To Whom It May Concern:

Review: We hired Moxie to take care of bedbugs that we knew were in the Master Bedroom. They checked other rooms in the house, and claimed not find evidence of bedbugs even though bedbugs were found in other areas of the house. They told use we only needed to treat the Master Bedroom. We signed a contract with Moxie to do it. They did.

Now bedbugs have been found in other rooms in the house. We contracted with them to treat the remaining rooms. Now they tell us we did not follow the instructions given to prepare for treatment. We followed the instructions very carefully. In fact, we delayed treating other areas of the house to properly prepare the additional room even though we were told the delay will just mean an increase in bedbugs.

Moxie now claims we did not properly prepare the one room for treatment.

I maintain that the initial visit telling us that only one room needed to be treated was the problem. It would explain how the bedbugs multiplied in the other rooms.Desired Settlement: Request a refund of 50 percent of the cost of treating the one room.

Business

Response:

###-###-#### Phone

###-###-#### Fax

June 28, 2014

Revdex.com of Metro Washington DC and Eastern

Pennsylvania

1411 K St. NW, 10th Floor

Washington DC 20005-3404

PHONE:###-###-#### FAX:###-###-####

Re: **. [redacted]

Case

Number [redacted]

Dear Sir or Madam:

The purpose of this

letter is to address the recent complaint you received from **. [redacted]. We are willing to meet **. [redacted] more than half

way by honoring his request for reimbursement of $750. We have spoken to **.

[redacted] via phone on Thursday, June 26, 2014 to resolve this matter to his

complete satisfaction.

Please feel free to

contact us with any questions or concerns.

Thank you,

Office Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response and check from the business in reference to complaint ID [redacted], and this resolution is satisfactory to me.

Review: They sprayed around our baby and puppy and later said they couldn't spray because of our baby and puppy being in the home! Bad customer service.

We signed with a door to door Moxie salesman who assured us that the products they used to treat our hoome were made out of flowers and would be completely safe around our 8 month old daughter, which was our biggest concern. During the first treatment we were told to keep her in a seperate room for 30 minutes. During our 2nd treatment the man told us that we would have to leave our home for 2 hours with the baby and puppy in tow because the chemicals he was going to spray were not safe for a child under the age of two or small dog to be around. This was not mentioned when I scheduled the appointment either time, where I was given a 6 hour time frame to wait for my appointment (which took a week to get).

My husband called customer service afterwards and asked what chemicals were sprayed and if our baby inhaled chemicals she wasn't supposed to. He had a conversation that went in circles where the woman said "Yeah, we're not supposed to spray with anyone under two in the house. But the guy can come back again if you want him to."

It's infuriating that they have no regard for the safety of our family and outright lied about the products they were using in our home being safe. I have no idea what was sprayed in my home and whether it will affect our daughter or puppy in the future. At this point I really don't know what to do. Customer service was supposed to call us back but did not. I've called several times and left voicemails and haven't had anyone get back to me. I'm outraged that they're taking no accountability or at the very least bothering to let me know what's been used.

This company is Moxie Pest Control and they are located at [redacted], [redacted], VA [redacted]. Their phone number is ###-###-#### and their fax is ###-###-####. We have a year left in our contract so at this point our cancellation fee would be more than not cancelling but I am so frustrated with this company endangering my family I'm considering it. We purchased this service for $350.00 in April. It was supposed to include repeat house calls when necessary (We've had more bugs in our home than I have ever seen since they began spraying) but we can't seem to get a hold of anyone. One time when they came to spray the backyard, which I was home waiting for, they said it wasn't accesible, but never bothered to knock and ask me to open it! I only knew they'd come because they left a note informing me of this on the door. The last incident with them was Monday, August 4, 2014.Desired Settlement: I would like the money we've paid to be refunded and I want to cancel our contract with them. I find their regard for safety appaling. Ideally I think they should be required to inform people that they're children and animals shouldn't be inhaling this instead of deceiving parents to sell their products but I realize that's a stretch with this company!

Business

Response: