MP Industries

We order an FRP staircase from them on 2/20/20. Product FRP-MX-30-24.5-
24-H1, which is just a standard, non-custom unit. It was supposed to take a few weeks. It is now June. They are very, very hard to get a hold of. When I do get a hold of them, they state that it will be another couple weeks. I'm assuming that this is a scam. I have asked for my money back.

Ordered several platforms from the website in late Jan 2020, Still not delivered.
Product was ordered Mid Jan 2020, and promised in 6 weeks. We are past that and and cannot get customer service or even anyone to EVER answer the phone to explain. In my latest check, I haven't even gotten a response from a May 11 email, now May 15. And as of mid April they hadn't secured the material just yet.

Zero proactive skills to advise when we will get the order and absolutely NO way to get ahold of anyone as they never answer the phone.

It is almost February and *** paid for this order on November 18th. The order of Invoice *** never was completed. Please Refund.
*** paid a $3,055.00 invoice for a "Roof Walk System" that was never delivered. The order was paid for in full in November. It is now almost February. I have the invoice attached and *** is now requesting a full refund. I would not recommend this company to anyone. I haven't' received a response from Mp Industries, Incorporated. There is zero communication with them. Now the next step will be to hire an attorney. I am hoping we get a response soon. Thank you.

Order not fulfilled and no response from the company.
We ordered a ladder and maintenance platform from MP Industries in September 2019, it's now January 2020 and the company is unresponsive with no product delivered 4 months later. I've called and emailed their business manager, who was very helpful and responsive until the check was cashed, since then there has been no response. She assured that the product was packed and ready for pickup from the shipping company, that is the last correspondence received from them back on 11/21/2019 and it is now 1/9/2020.

I agree with everything posted in the other review. We ordered a platform in May 2019, for which we paid half of the payment. Over the course of a year (a year!), we made countless emails and phone calls to inquire about the status. Most of the time our queries went unanswered. When we did reach the company, we were given excuse after excuse: they moved warehouses, the manufacturer was having power issues, an employee had been fired, etc. On other occasions we were told, "It will be ready next week," which was false. Not until we said that we wanted a refund was our platform miraculously ready. It still took several weeks after that for them to actually ship the platform. Judging from the other complaints here for this company, this is their M.O.

Upon sending the platform, they immediately demanded payment and were rude about it. We're a school district, so payments are on Net 30 schedule. It's remarkable that after making us wait a full year for our platform, they immediately demand payment. I've read here that many customers have requested refunds. No wonder they wanted our money so quickly!

In sum, this is a terrible, unprofessional company with shady business practices. DON'T DO BUSINESS WITH THEM!

Paid for a product that has yet to be delivered. Promised my money back, but have yet to receive confirmation that the funds are being returned.
We paid for a ladder on 3/25/19. MP has missed every estimated delivery date, and promised to return our funds. They have not confirmed their return of our money. They NEVER answer their phones, and rarely (if ever) respond to emails. The lack of contact is something I've never seen in 40 years of business.

Scam Alert. Took order, said had to be paid in full. Order never shipped. Will not return calls, claim "technology issues"
Ordered two clean room ladders, for $5,767.
They claimed first order had to be paid in full. Paid in February, sales order *** was given a lead time of 4-6 weeks. Now at 10 weeks they will not return calls and claim technology issues. Order was never fulfilled.

Order not delivered. We would just like a full refund.
This vendor like many of the other complaints have not delivered what we bought from them. We have left countless messages, sent several emails and still have received nothing. We bought a step mobile aluminum step stand from them which was $1,033.00. We ordered this on February 14th and still have not received this stand. I received an email from Jaime and she stated that the step stand was manufactured at their Houston, TX location and that they had an electrical fire that damaged several orders. At this point I do not care about the other location we just want our money back. They do not handle business very well, nor do they update their customers as they should. They had no problem taking our money, but when we want updates on our order and want a FULL REFUND they are no where to be found! I'm just fed up. Now their phones aren't working (technical issues) as if they were answering the phone before that! We would just like a full refund. It's terrible that I have to report something like this to get a resolution, but this just isn't right and they shouldn't be allowed to do that and keep a company's money this way without us receiving what we ordered. Hopefully this helps!

MP Industries failed to meet their delivery commitment on a product and has failed to refund our payment or provide the product. We want a refund.
*** is a non-profit corporation that employs people with disabilities and provides goods to the US Military. The manager of our store at Marine Corps Air Station Cherry Point sent the email below to MP Industries, which describes the situation in full. Two follow-up emails have not been answered.

Attn: Jaime M.

Good afternoon,

I spoke with Ron on Monday, 4 March, in reference to the ladder ordered by *** on April 6, 18 and he directed me to you.

On April 6, 2018, *** ordered 1 each of item number *** Ladder *** 6 Step 72" High, based on a quote provided by MP Industries for 1 ladder at $1408 and a lead time of 4-5 weeks. This would have given us an EDD around May 4, 2018. The ladder wasn't completed on time, and My Special Orders Clerk began calling to check on the status of the order. Each time she called she was given a new EDD and the reason for the delay. May turned to June and June into July, when my Special Orders Clerk called MP Industries on a couple of occasions to cancel this order, on a couple of occasions speaking to Kyle and others ***. Every time she called to cancel they said they need to call her back. Due to the high priority needs for our customer to have this ladder, the customer sourced it from somewhere else in June (after about 7 weeks after the original EDD), because it was not delivered within reasonable time (having been given a 4-5 week lead time) and no immediate need for another ladder of this type. I called latter in July and spoke with someone who identified themselves as the office manager and took my POC information for the owner to call back. I never received a call. The next time we heard from anyone at MP Industries was in August to let us know they had finished manufacturing the ladder and it was being delivered. Then on August 17, 2018 the Ladder was delivered, refused, and returned because it was previously canceled. We were still charged and have not received a credit for the ladder.

I am requesting that *** is credited the refund for the ladder.

Please respond to this email or call me if there are any concerns pertaining to this matter.

***
Operations Manager
Mobile (XXX) XXX-XXXX Tel (XXX) XXX-XXXX Fax (XXX) XXX-XXXX
***@ecvcinc.com www.shopECVC.com www.ECVCinc.com

Failure to deliver item paid for
I paid $1,415.00 for a wall mounted egress ladder with delivery. Model # FLPTA-13-SP and my credit card was billed on Dec 17, 2018. I have requested info on the delivery and always get some rubbish replies without any dates or proof of it being in process.

MP Industries failed to refund my money in the amount of $1385.00 after I decided not to purchase one of their products.
I purchases a 7 Step Tool-n-Fold Safety Ladder on January 9th, 2019 online from MP Industries. I spoke with Tammy C. who said I could pay by check on direct bank transfer. I sent the money via bank transfer and then I received a paid receipt by email. Two days later on Jan 11th, I realized I did not need the ladder, so I called to cancel the order. Someone named Jenny answered and I asked for Tammy. I was told Tammy is no longer with the company but that she can help me. I explained what happened, she looked up the invoice and said they would send me a check in a couple of days and she would follow-up with a phone call to confirm delivery. I never received a check or a call. So, I called back and spoke with Ron who said Jenny was not around. I explained the situation to him and he said he would have her contact me and he took my cell number. No response by the next day so I called back and got Ron again. He now said he sen the my request up the management chain and was waiting to hear back and requested by phone number again. He never called back so I called a third time on Jan 18th and got Ron again. This time he said he spoke with Jenny who said all return checks will go out next Thursday, Jan 24th, and that she had sent me an email 2 days ago. I never received any email and I told him that. I asked to have the email resent to me and I gave him my email address again. I also said she could call me and that I would call back by noon if I do not hear from them. I called back and it keeps going to voice mail. I unable to get any resolution.

We paid $2,700+ for stairs that were never delivered. Lied to, ignored by all staff when inquired about order. This is a SCAM company.
We ordered a set of stairs for a TDEC project approximately 5 months ago. The stairs were never delivered. We contacted MP approximately 4 months ago asking about the delay, and they lied about why it wasn't delivered. They have continued to lie to us for past four months. When they aren't busy lying, they have completely ignored us. No returned calls, no returned emails, just complete and utter disregard. On the times that we have been able to get a hold of them, they have told us that "there was a mixup in the manufacturing plant", but they refuse to provide the phone number to the manufacturing plant. Upon looking at Revdex.com website, it appears that this company (F rating) is fraudulent. We are considering legal action, as this purchase involves a government agency *** of *** and

Failed to deliver products ordered and failed to deliver refund.
Ordered two scissors carts in July per PO XXXXXXXXX and paid $10,364 in advance which included $920 shipping fee. On 8-29-18, I received an email from Jaime M. stating parts were on back order and my items would ship on 9-4-18. More emails and phone calls with Tammy C. and no answers, only excuses. Finally she said MY ORDER HAD NEVER BEEN STARTED! She also said I might get them February 2019! I cancelled the order and asked for an immediate refund in the form of a check for the $10,364 which had already been paid. I received one email confirmation 10-4-18 that the amount of $10,364 was correct and a separate email stating they would issue a check. More phone calls and emails. 10-25-18 still no check. They do not answer my calls and do not respond to emails. Unbelievable that anyone is allowed to do business this way.

Ordered 2 custom 6 stem cantilever ladders and made a 50% deposit of $6,834. MP Industries did not deliver the ladder nor refund our deposit.
On 1/25/18 ordered 2 custom 6 stem aluminum side step cantilever ladder (MP item AL-CLXXXX-XXG) and paid of 50% deposit of $6834 on check #2183. On 1/29/18 MP confirmed receipt of check and stated items would ship week of 2/4/18. After numerous follow up emails and calls between 2/2/18 - 3/12/18, Michael T., President promised that the items were in the final assembly stage and would ship soon. On 3/13/18 received an email from Jamie M., Admin stating there was an accident in their shop and damaged our order. After numerous unanswered and unreturned phone calls, we cancelled the order on 3/26/18 and requested the refund of our deposit. On 3/26/18 Michael T. acknowledged cancellation of the order and stated our refund would be cut on the next check run. Although we made numerous email requests, we have not received the refund. On 6/8/18 Jamie M. even stated the check was mailed. On 8/15/18, Michael T. stated "Sorry about that, due to the production issues we saw, causing the refund, we were hit with a group of chargebacks all together making funds non-existent for a min. We are quickly recovering and paying off all refunds. We shouldn't be more than another week to two weeks MAX. I didn't want to send a "rubber" check out to you"

WE ORDERED THREE TOWBARS FOR THE US ARMY FROM MP INDUSTRIES. WE GAVE THEM 50% DEPOSIT AND THEY NEVER DELIVERED. SIX MONTHS LATE AND THEY IGNORE
US!
OUR PO TSXXXX-XX
WE ORDERED 3 TOWBARS 55JXXXXX-X
THESE ARE FOR THE US ARMY
WE WIRED 50% DEPOSIT
MP INDUSTRIES IS 6 MONTHS LATE IN DELVERYING
AND DO NOT REPLY TO OUR PHONE CALLS OR E-MAILS.
THIS PERTAINS TO MP INDUSTRIES QUOTE XXXXX
WHICH THEY QUOTED 6 WEEK DELIVERY.

Ordered and paid for a platform 06/05/2018 with expected shipping 06/15/2018. Now 07/20/2018, item has not shipped,nor have I rec. update from them.
Ordered platform from MP Industries Inc. with a ship date of 06/15/2018
o MP Industries Inc. 4408 107th Circle N Ste. A, Clearwater, FL XXXXX-XXXX (XXX)XXX-XXXX
Emailed MP Industries 06/21/2018 requesting tracking information and received an email reply: "I will check with production and let you know". Never received any email/telephone correspondence.
Sent emails again on 07/03/2018 and on 07/09/2018 along with numerous (10 plus) telephone calls requesting update on production. Never received any email/telephone correspondence.
To date I have spoken with 2 separate individuals: Tammy L. C. and Kyle G. each of them indicates they will call/email me with updates and neither one has followed through with contacting me since 07/05/2018 (these 2 emails did not contain updates, just excuses on why they cannot get production to reply to their requests)

I have now researched this company on the Revdex.com and have found the company to have numerous complaints for the same reason: credit card charged, and product never shipped. It is now 07/20/2018 and I have not received my product, nor have I received an updated completion date/shipping date from the vendor for this order.

Ordered a ladder in May and have never received material, 2 months later.
We ordered a ladder on May 14, 2018 and paid for it with a credit card at the time of order, *** Ship date on our quote was June 14th. I called June 27th to find out why we have not received our order and since then it's been 3 weeks of excuses and getting the run around from the same 3 employees. Unfortunately, even though there was a holiday and you "moved offices", business still goes on and does not excuse a month late on shipment! They confirmed it would ship last week on Wednesday and we would get a tracking # shortly. A week later and still nothing. I sent an email demanding a refund and they reassured me it would ship tomorrow and provided me a BOL# (which means nothing, as it's an internal #). I gave them 24 hour to remedy the situation and they have failed to do so. SCAM!

MP Industries Inc. has taken my money and failed to deliver product.
This complaint pertains to my order (Invoice *** for a custom 8-rung aluminum egress ladder, which was placed with MP Industries Inc. and paid in full on February 26, 2018. This order was scheduled to ship within 4 weeks.

Despite multiple promises of my order soon shipping and many different excuses for the delay (see attached emails), this order has not shipped as of July 16, 2018. In speaking with Ms. Tammy C., Office Manager at MP Industries Inc. during the week of June 4, 2018, I was informed that work on my order had not yet commenced, which is very disappointing and contrary to everything that I'd previously been told.

Accordingly, I am kindly requesting that work on this order be commenced immediately and that MP Industries waive all shipping costs for this order ($385.00 credit), or that our entire order be refunded ($1,033.00) and I be compensated an additional $1,000 for the inconvenience and costs that I have incurred as a result of MP Industries' inability to deliver on this order.

Delivery of stand way past expected promise date, and no proof that the product is in production. Lack of communication from MP Industries.
Maintenance stand model #200-SP was placed on order and paid for in advance in full on 12/4/2017 using a MasterCard for the amount of $6270.00. Unit would not be built until payment in full was received by MP Industries. Ship date on invoice #2192 stated 4-5 weeks for delivery. Several emails during this timeline were sent to Michael T. to receive updates on our order which on 2-1-18 he replied saying it was two weeks from shipping. 3-5-2018 we requested pictures and have not heard back.3-20-18 he responded to an e mail saying on that he was having a production meeting and would let me know in two days, which never happened. I e mailed him after that and told him we were going to proceed with actions, and he responded saying he could refund the deposit if we needed to but it should ship in two weeks. I requested pictures and I also said that we paid more than the deposit we paid in full. I have not heard anything since 3-26-18 and have not seen any pictures. End.

The municipality I represent paid, in advance, $5,145 for a rolling staircase. After 7 months of waiting, we would like a full refund...
On 8/28/17, the municipality I represent paid $5,145 to Mp Industries for a custom rolling staircase that would allow our employees to perform work on equipment in a manner that satisfies OSHA regulations. The original lead time was 4 weeks. After not receiving the staircase, or any communication from MP Industries for approximately 8 weeks, we began trying to contact them. We were unable to receive anything more than a 2 automated email responses up until late February 2018. This companies lack of professionalism is borderline impressive. We were seriously considering the idea that we had been scammed up until we had read some of the other reviews on here... In the couple of phone conversations that were finally held in late February, we were promised that the product we ordered would be shipped in 2 to 2 1/2 weeks. We waited that amount of time, then contacted the company for an update. It was at that time that they told us they had no clue what had happened to the order, and would have to get back to us. They emailed us the next day on 3/23/18 giving us some spiel about personal complications and how they would now have to go through their Texas Branch in order to complete the order. We immediately requested a full refund due to their negligence of our needs as customers. They continue to make a new excuse every few weeks or so and we have had enough. They have not responded to our request for a refund or answered their phone in 11 days. Our money has been held for 7 months. Maintenance on very expensive equipment has been complicated and time consuming without this simple ladder to perform it.. We really do not want this company to have our business at this point, and would like our money returned, in full, as soon as possible.