MPP Co. Inc.

The customer's GAP contract clearly lists a maximum deductible of $500.00, MrPressler's deductible is $2500.00, any amount over that is considered actual cash value and is the customer's responsibility. A copy of the contract is attached.Thank you,*** ***MPP Claims Mgr

Camelback VW sold us the extended warranty indicating that any malfunctions we experienced with the vehicle would be coveredNot being a mechanic there is no way a purchaser would be aware of how many parts necessary for the functioning of the vehicle are not covered
The language of the Covered parts (describing Transmission and other parts) is misleadingBased on the information provided by the salesperson and the contract we purchased with good faith that malfunctions (not wear and tear) would be covered by the warranty
We continue to believe the sale price compared with the coverage offered by the warranty was not represented properly and was misleading
We have canceled our warranty hoping to get some value backThe initial cancelation was made via Camelback VW who sent the cancellation immediatelyAfter weeks I called MPP to discover the cancelation was not receivedThey have provided correspondence indicating a cancelation check has since been sentThat check has not yet been received by my bank

Dear Mr***,We are in receipt of your letter regarding the above customer and file. In reviewing our records, we find the following information. On or about December 20, 2014, Mr*** purchased a *** ***. At the time of vehicle purchase, he also opted to purchase a vehicle
service agreement from our company. The vehicle service agreement purchased was Preowned Bronze plan that covered the specifically listed components of the Engine, Transmission, and Driveaxle assemblies. MPP was contacted by Elite Auto Repair on 4/25/because Mr***’s *** *** *** engine experienced a catastrophic internal failure. As noted above, Mr***’s Bronze contract with MPP covers specific engine block, cylinder heads and internal lubricated parts components. MPP replaced the engine and paid Elite Auto Repair $5,for the repair. Mr***’s Bronze MPP contract does not list ignition coils as covered components and he was made aware of this prior to his engine failing when the vehicle was in for the same misfire concern on 8/7/at Lexus of Tucson where an ignition coil was requested at that time At no time did MPP instruct Elite Auto Repair to install good or bad ignition coils on the replacement engine. MPP made it clear the ignition coils were not covered and if replacements were needed they were the customer’s responsibility. The repair was covered and paid for per the customer’s contract. We hope our response satisfies the Bureau and Customer’s concerns regarding the ***er. Please let us know if you should have any additional questions. Sincerely, *** ***Claims ManagerMPP Co.###-###-####***

Mr*** purchased an MPP Used Gold Policy from Peoria Ford. The Gold Policy is listed coverage and will only cover components that are specifically listed. Unfortunately the policy does not list clutch discs or associated components. The seal that failed however is listed
under transmission seals but the policy does exclude consequential damage to non-covered components. Sincerely,Matt ***Claims ManagerMPP Co

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12729003, and find that this resolution is satisfactory to meThank you very much for your helpI have no doubt that your intervention aided with the fast resolution in this matter
Regards,
*** ***

I have reviewed this claim and we have contacted the customer to resolve the complaint. MPP will reimburse the customer for the repair. Thanks,*** ***MPP Claims Manager

February 10, Revdex.com Ward Parkway, Suite Kansas City, MO. Re: Complaint ID#*** To Whom It May Concern: On February 7, Mr*** *** purchased an extended warranty through MPP Co., Incat a cost of $2,720.00.
The coverage was purchased on a payment plan option and a down payment of $was received at that time leaving a remaining balance of $2,580.00. The remaining balance was to be paid in monthly installments of $for a total of months. As indicated in his letter, his vehicle was totaled in December of 2016. He called our office and was advised to submit a cancellation form so we could cancel his policy and send a pro-rated refund on the remaining portion of the contract. He did contact our office shortly after sending in the form and the agent who he spoke with gave him an approximate refund amount of $1,010.48, not realizing this was a payment plan that had not been paid in full. The cancellation was processed and the correct refund of $was then issued to Mr***. He did call in to inquire as to why the refund was not the original amount that we had quoted to him. ***, the representative he spoke with, explained that the amount originally quoted was incorrect and he was not entitled to the $1,as the contract was not paid in full. At that time she also noticed that the total loss date (12-16-16) did not match the date of cancellation which Mr*** had put on his cancellation form (12-21-16) so he would be entitled to an additional refund of $19.59. Refunds are calculated based on the greater of the months or miles used from the original purchase date through the cancellation date. Mr***’s cancellation was based on the miles used with a refund percentage of 38.9880%. If you take the original amount of the contract ($2,720.00) X 38.9880% minus the unpaid balance ($688.00) minus the $cancellation fee you will come with a refund of $322.48. We truly apologize for any confusion we have caused Mr*** and hope this provides you with a satisfactory response to our position in this matter. If any additional information is needed, please do not hesitate to contact us Sincerely, MPP CO., INC *** *** Operations Manager *** ###-###-####, ext***

This vehicle is equipped with shocks which are not covered by the customer's policy. However, MPP Cois going to goodwill this repair. We have contacted Camelback Toyota in Phoenix, AZ to inform them the repair will be authorized when the customer returns.Thank you, ***
***Claims ManagerMPP Co.###-###-####

February 12,
Revdex.com Serving Greater Kansas City
Attn: *** ***
Complaint Department
Ward Parkway, Suite
Kansas City, MO
Re: *** ***
Your Case ID***
Dear Ms***,
We received notification on February 9, regarding Mr***’s lease wear coverage and offer the following response
We made contact with Mr*** on or about February 10, Mr*** did not have proof of purchase of lease wear coverage and the dealer did not have record of coverage being sold to Mr***While we feel for Mr*** believing he purchased coverage, without proof of purchase, no coverage can be providedIn the event that proof of purchase is provided, we will review all information for possible claim coverage
Please let us know if there are additional concerns or any questions
Sincerely,
*** ***
Lease Wear Claims Manager
MPP Co, Inc

December 5, Mr*** *** Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: ID# *** *** T*** Dear Mr***, We are in receipt of your letter on the above referenced
customer. In reviewing our records, we find that Mr*** purchased a Toyota on August 25, 2016. At the time of vehicle purchase, he also opted to purchase a Club Plus Vehicle Service Agreement from our company. The Club Plus Vehicle Service Agreement agrees, subject to specific terms and conditions, to repair items such as small door dings/dents, tire/wheels damaged due to road hazards, and small chips/cracks on the windshield. On November 23, 2016, Mr*** contacted our office and advised that he has a crack in his windshield. According to Mr***, the crack ran the length of his windshield. Our adjuster read the exclusions in Mr***’s agreement: “chips or star cracks over one and one half (1.5) inches in diameter, straight cracks over inches in length, chips or cracks or other damage that are in the driver’s acute line of sight, cracks that extend to the windshield’s edge, or any other damage that is considered non-repairable are excluded from coverage”. From this information, Mr*** must have determined that the crack in his windshield was not repairable and asked to be transferred to our cancellation department. From the notes in our system, it appears we are waiting on his written confirmation to cancel this agreement In Mr***’s letter, he states that he is basing what he thought to be covered under the agreement off of a picture in our brochure. The picture in our brochure shows a star chip and small crack extending from it. The star chip and crack depicted in our brochure would fall within the limits of what is repairable. Additionally, the brochure as well as the agreement issued to Mr*** provides the exclusions above on what is not repairable. The crack detailed by Mr***s in his telephone call to our office was that the crack extended the entire length of the windshield Mr***s states that he has pictures of his crack that he would be willing to send us. If he would like to send them to us for review, we would gladly review them to see if the crack is deemed repairable or not. If not repairable, there would not be any coverage under the agreement for this occurrence as the agreement only repairs and does not replace any windshield. If Mr***s would still prefer to cancel his agreement, we would gladly use his letter to the Revdex.com as written proof of his request to cancel and get that processed as soon as possible. We hope our response satisfies your and the customer’s concerns. Please let us know if you should have any questionsSincerely, *** *** MPP Co., Inc

August 28,
RevDex.com
Attention: Tahilia ***
Re: Complaint ID ***
*** *** ***
Dear
Ms
***,
We are in
receipt of your letter dated August 19, regarding the above referenced
customer. In reviewing our records, we
find that on or about April 9, 2014, Mr*** purchased a
***. At the time of purchase, he
also opted to purchase a Month/75,Mile Preowned Silver Vehicle Service
Agreement from our company. The plan purchased
covers specifically named components (subject to terms and conditions of the
agreement) on the vehicle for the duration of months, or 75,miles,
whichever occurred first. On or about
August 11, 2015, we received a call from *** *** advising the customer’s
vehicle was in their service department with a complaint of light on dash and
vehicle lurches? They advised us that a
transmission inhibitor switch had failed.
While the vehicle service agreement purchased by Mr*** does
cover specific components of the transmission (transmission case when damaged
by an internal moving part, all internal lubricated parts within the
transmission case, torque converter, internal torque converter engagement
solenoid, internal shift control solenoids, valve body, governor, transfer case
when damaged by an internal moving part, and all internal lubricated parts
within the transfer case), the inhibitor switch is not one of those covered
parts. Additionally, the agreement
states: Any part not specifically listed under COVERED PARTS is NOT covered. Unfortunately, we were not able to assist Mr
*** on that repair
We have had
multiple conversations with Mrand Mrs*** to explain the reason why
their failure was not covered under their agreement but not to their satisfaction. We have provided them a cancel refund quote
should they decide to cancel their agreement with us but we have not received any
written request from them to proceed
We hope our response
satisfies your concerns regarding the matter.
Please let us know if we can provide anything further
Sincerely,
Gerald Lamb
MPP Co.,
Inc
913-895-

April 13,
RE: *** *** ***
Contract # ***
Revdex.com ID # ***
To Whom It May Concern:
We have talked with the customer again about his rejection of our response to his compliant and have come to an agreement with the customer. A pro-rated refund has already been sent to the customer in the amount of $2,045.27, check # *** which has already been cashed. The customer was requesting a full refund which would have been an additional $1,094.73. We agreed to split the difference of the $1,and we issued another check for $547.37, check # ***, which was issued on 4/8/
We hope we have satisfactorily addressed Mrs***'s complaint. Please contact our office if we can be of any further assistance
*** ***
Customer Servuce & Operations Manager
MPPCoInc
###-###-####, ext***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12698695, and find that this resolution is satisfactory to meMy CU received these check two days after I threaten to file a complaintIt took them a month to complete this refundThanks to you folks at the Revdex.com
Regards,
*** ***

February 10, Revdex.com Ward Parkway, Suite Kansas City, MO. Re: Complaint ID#*** To Whom It May Concern: On March 5, Mr*** *** purchased a service contract through MPP Co., Incon his Ford F150. On
December 28, the vehicle was considered a total loss. Mr*** completed the request for cancellation of his contract and a check was subsequently issued to GM Financial &/or *** *** on February 8, for $1,120.93. This amount represents the unearned premium on the contract as of the date of loss. All cancellations are calculated using a pro-rata method after the contract has been in force for a period of more than days. Inasmuch as the contract had been in effect for months and 26,miles had been put on the vehicle, we are not able to provide a full refund on the contract. The terms and conditions of the contract are not negotiable We hope this provides you with a satisfactory response to our position in this matter. If any additional information is needed, please feel free to contact me directly Sincerely, MPP CO., INC *** *** Operations Manager *** ###-###-####, ext***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12346294, and find that this resolution is satisfactory to me
Regards,
*** ***

MPP Company was contacted by Precision Imports on 12/12/stating Mr*** had his Jeep Wrangler towed in because the drive belt came off and it was leaking fluid. The repair facility diagnosed the concern as a failed harmonic balancer that cause the drive belt to come off and damage
the power steering pump seal.Mr***'s Silver policy with MPP does not list harmonic balancers under covered components nor does the policy cover components damaged by non-covered components.Regardless, MPP Cowanted to check if the power steering pump was truly failed from sub-damage of the harmonic balancer and elected to send out a third party inspector to investigate. The repair facility then advised MPP that the vehicle was already repaired and the customer had picked it up.MPP Cothen contacted the customer and the repair facility requesting a copy of the repair order to review and nothing as been received. We are willing to goodwill the power steering pump replacement if a repair order is submitted. Sincerely,Matt LickteigClaims Manager, MPP Co

I reached out to the customer and apologized for the inconvenience. Our parts supplier had some shipping delay but the claim has been authorized and paid. We will also be reimbursing the customer her $deductible for the inconvenience and will send out a check immediately.
Sincerely,*** ***MPP Claims Manager

To Whom It May Concern,
Attached is our response for complaint # *** for *** & *** ***. Please let me know if you have any questions or if there is anything else that we can do. Thank you!
*** ***
Customer Service & Operations Manager
MPP Co
Inc
###-###-####, ext***

MPP has elected to refund the contract in full, payment will be issued directly to the lienholder.Sincerely,*** ***MPP Claims Manager

I am rejecting this response because:Thank you for the response from MPPI understand their "calculations" but that's not what I was *told* and I believe they should honor what they told me. Is that unreasonable?What should I do next?I am still unsatisfied. ***