MPP Co. Inc.

March 4,
[redacted]
[redacted]
RevDex.com
Re: [redacted]
ID# [redacted]
"margin-bottom:0in;margin-bottom:.0001pt;text-align:
justify">Dear Ms[redacted]:
We are in receipt of your letter dated February 24, regarding the
above referenced customer and ID. In
researching our records, we find that on or around March 25, 2015, Mr[redacted]
purchased a Volvo. At the time of
vehicle purchase, he also opted to purchase a Preowned Silver vehicle service
agreement from our company. The plan
purchased was for a term of months or 24,miles, whichever occurred first. Subject to terms and conditions, the plan
agrees to cover specifically named components should they fail during the term
of the agreement. On February 16, 2016,
we received a telephone call from [redacted] stating the
vehicle was towed in and had "jumped time".
He advised that the nut that goes on the end of the crankshaft was
missing. This allowed the balancer and
pulley to move and the timing belt to slip.
Unfortunately, a missing bolt is not a covered part nor covered
mechanical failure under Mr[redacted]'s plan.
The plan covers several components but it is a preowned vehicle plan and
subject to failures on specific covered components only As far as the timing belt itself, it has not
failed. The repair facility is only
recommending its replacement because the vehicle has close to 100,miles on
it and has never been replaced on the vehicle previously. Generally, timings belts are recommended to
be replaced anywhere from 80,to 100,miles by the vehicle manufacturer.
While we sympathize with Mr[redacted]'s situation, unfortunately a
missing bolt is not a covered failure under his plan. We hope our response satisfies your
concerns. Please let us know if we can
provide any further information or if you have any questions
Sincerely,
[redacted]
MPP Co.;

October 27, 2017   [redacted] Revdex.com 8080 Ward Parkway, Suite 401 Kansas City, Missouri 64114   Re:         ID#        12453007...

              [redacted]   Dear Mr. Sparks,   We are in receipt of your letter dated October 23, 2017 regarding the above referenced customer and ID.  In reviewing our records, we do show that on or around May 14, 2015, Mr. [redacted] did purchase a 2014 Chrysler.  At the time of vehicle purchase, he also opted to purchase a GAP Debt Waiver Addendum in conjunction with his retail installment sales contract.  On September 15, 2017, Mr. [redacted] contacted our office and advised that the vehicle was involved in an accident and deemed a total loss by his insurance company.  We advised him of the documentation that he would need and sent a letter outlining the same details.  On October 2, 2017, we received some documentation but some were illegible and some were incorrect copies.  On October 5, 2017, we talked to Mr. [redacted] by telephone and advised him of what we received and what was still required.  On October 13, 2017, Mrs. [redacted] contacted our office to check on the status of the claim.  She stated that she sent in the remaining documents the week before.  Our representative advised that no additional documentation was received as of yet and provided a fax number for her to fax in those documents to make sure we received them.  Mrs. [redacted] faxed over the documents and after reviewing them the representative advised her that some of the documentation from the auto insurance carrier was incorrect but he would try to contact them.  The representative left several messages for the auto insurance adjuster over the next few days without success.  On October 17, 2017, Mrs. [redacted] contacted our office again and we advised still waiting to hear back from the auto insurance carrier.  The representative continued to try and contact them and finally on October 20, 2017, they received the requested documentation from the auto insurance carrier.  On October 23, 2017 (same date we received your letter), we issued our check to Credit Union One on the behalf of Mr. [redacted] in the amount of $4,419.81 representing the calculated benefit under the GAP Debt Waiver Addendum.   In Mr. [redacted] letter, he indicated that our representatives claim they couldn’t call outside, they take the phones off of the hooks in order to avoid phone calls, and that he doubted that his claim would even get paid.  One afternoon during last week, our office did have telephone service trouble in the area where no outgoing long distance calls could be placed.  Other than that, there was no disruption of our telephone service.  Additionally, none of our representatives would take their telephone off of the hook to avoid calls as any incoming calls would just roll to the next available representative in the que.  Nor would we employ any delay tactics in order to avoid paying any covered claim.  We certainly sympathize with Mr. and Mrs. [redacted] and want to apologize for any delays that seemed to have occurred.  We want assure them that we try and pay every claim that we can as fast as we can.  We hope our response satisfies yours and the [redacted] concerns regarding the matter.   Please let us know if we can provide any additional information.   Sincerely, [redacted] MPP Co., Inc.

Hello - I want to start off by apologizing for the poor experience our customer had while trying to cancel one of our products. Due to an outage over the weekend, the website hosting our Smart Cancellation Form was down. We resolved the issue on Monday this week. The customer was contacted yesterday...

afternoon and the issue was resolved to our customer's satisfaction. The cancellation request was received and processed right away. Please let us know if you have additional questions/concerns. Regards, [redacted]

Tell us why here...February 26, 2018 Mr. [redacted]Revdex.com of Greater Kansas City8080 Ward Parkway, Suite 401Kansas City, Mo., 64114 Re:         ID 12698695             ...

[redacted]               Dear Mr. Sparks,We are in receipt of your letter dated February 26, 2018 regarding the above referenced customer.  In reviewing the letter and our records, we find the following information. On or about January 29, 2018, Ms. [redacted] purchased a Toyota Rav4 vehicle.  At the time of purchase, she also opted to purchase a vehicle service agreement and GAP Debt Waiver Addendum from our company in conjunction with the vehicle sale.  Customer says she contacted the dealership and our office on January 30, 2018 to request cancellation and refund as she had changed her mind regarding the purchase.  Unfortunately, we do not have any record of that telephone call as we had not received information yet and her agreements were not yet input into our system where we could record communication.  Customer did call back on February 2, 2018 and did make the formal request to cancel.  As requested, we processed her cancellation on both her vehicle service agreement and GAP Debt Waiver Addendum and the checks were issued to her lienholder of record on February 8, 2018.  We do show that Ms. [redacted] had contacted our office again on February 16, 2018 and February 22, 2018 to inquire about the status of her cancellation request.  Both times we advised her that we had processed her request and issued refund checks direct to her lienholder.  On the last telephone call, we advised that if the refund checks were not received by a certain date, to let us know and we could place a stop-payment on the checks and re-issue.  We are attaching copies of both the cancellation check for the vehicle service agreement and for the GAP Debt Waiver Addendum for your records.  As you can see, they were issued on February 8, 2018 and deposited by her lienholder on February 22, 2018.  As previously advised, both checks have cleared our bank. We would like to apologize to Ms. [redacted] for any delays in processing her request, however, sometimes circumstances are beyond our control and we can only process as fast as we receive the information.  We hope our response satisfies both Ms. [redacted] and the Bureau.  Please let us know if you should have any additional questions. Sincerely,[redacted]MPP Co., Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12453007, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],After receiving Mr. [redacted]'s response to our explanation, we contacted him personally by telephone on March 14, 2016.  In Mr. [redacted]'s complaint, he requested 100% of the purchase price paid for his vehicle service agreement returned to him.  Mr. [redacted] paid $1770 for his vehicle service agreement.  During the investigation of the reported failure, we paid out $147 for a tow and independent inspector.  As a matter of customer satisfaction, we offered to reimburse Mr. [redacted] the full refund of $1770 less the expenses paid for a total refund of $1623 in lieu of the pro-rated refund as disclosed in his vehicle service agreement.  Mr. [redacted] advised he would discuss with is wife and would let us know as soon as possible.  We advised him that as soon as we heard back in agreement, we would issue the refund check and overnight it to his lienholder of record.  Mr. [redacted] contacted us by email on March 15, 2016 advising he is declining our offer and would option to pursue the matter through other avenues.  Unfortunately, we were unable to satisfy Mr. [redacted] even though we offered to fulfill his demand in the complaint.  Please let us know if you should have any further questions regarding the matter.Sincerely,[redacted]MPP Co., Inc.

September 19, 2016   Mr. [redacted] Revdex.com   RE:         [redacted])                ID# [redacted]   Dear Mr. [redacted],   We are in...

receipt of your letter dated September 13, 2016 regarding the above referenced customer.  In reviewing our information, we find the following information.   On September 7, 2016, our claims department was contacted by Sands Chevrolet advising Ms. [redacted]’s vehicle was in for complaint of “Check Engine Light” on and has “shutter” feeling.  They advised that vehicle needed all of the fuel injectors.  As noted by Ms. [redacted] in her complaint, the vehicle has been in for repairs previously and to date, MPP has paid a total of $5,198.11 in claims for various repairs.  One of these repairs was for a fuel injector which we advised the repair facility that it should still be under parts repair warranty since it was not that long ago.  We also advised the repair facility that we would send an independent inspector to verify the cause and extent of the reported failure.  The independent inspector arrived at the repair facility and the repair facility could not duplicate any codes or demonstrate any failure as was originally reported to us on the telephone.  We advised the repair facility that the claim was being placed in a no-pay status as no failure could be shown.   Upon receiving this complaint, we contacted the customer her that if she would take it back to the repair facility we would gladly inspect the vehicle again.  The customer advised that they did not want to take it to another dealership and wanted to take it back to Sands Chevrolet.  The customer took the vehicle to Sands Chevrolet and we sent an independent, third party inspector out to look at the vehicle again.  The inspector found no warning lights or fault codes were present.  The vehicle ran and operated as designed and the repair facility could not find anything wrong at that time.  We contacted the customer to inform them if they have another concern to get the vehicle back in immediately for diagnosis and if the repair is covered by the contract, MPP stands ready to approve the necessary repairs.    Please let us know if you should have any additional questions regarding the [redacted]er.   [redacted] Claims Manager MPP Co. ###-###-#### [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:       On my gold plan it's states that my torque converter is covered but because I have a manual transmission I do t have a torque converter I have a clutch. So if my car were an automatic the torque converter would of been replaced if damaged by excessive oil but I say again I have a clutch because my transmission is not an automatic. I believe this plan is unfair to manual transmissions and I don't understand why a torque converter is covered but not a clutch, which both make the car move.
Regards,
Paul [redacted]

July 25, 2017...

                                        ...⇄   Revdex.com Serving Greater Kansas City Attn: [redacted] Complaint Department 8080 Ward Parkway, Suite 401 Kansas City, MO     64114     Re:       [redacted]               Your Case ID 12266884                                         ...⇄             Dear Mr. [redacted],   We are in receipt of your letter dated July 21, 2017, regarding Mr. [redacted]’s GAP coverage and offer the following response.   On or around January 11, 2017, Mr. [redacted] purchased a 2017 Ford Fusion. At the time of purchase and financing, he opted to purchase a GAP Debt Waiver Addendum in conjunction with his loan. As you may be aware, GAP Debt Waiver Addenda are specific to the retail installment sales contract, length of the loan term and amount financed. They are an agreement between the lender and the customer that promises to waive, within specific terms and conditions, all or part of the difference between the remaining loan balance and the auto insurer carrier’s actual cash value settlement of the vehicle due to a constructive total loss. A copy of the GAP Debt Waiver Addendum is provided to the customer at the time of sale.   On May 12, 2017, Mr. [redacted] contacted our office to advise that his vehicle was involved in an accident and the auto insurer was making a settlement. We advised Mr. [redacted] of the necessary documentation that would be required to process a claim under his GAP Debt Waiver Addendum and forwarded a letter to him detailing the same instructions. During the phone questionnaire, Mr. [redacted] disclosed that the vehicle had been used for UBER. The GAP Debt Waiver Addendum purchased by Mr. [redacted] defines Commercial Purposes to include, but not limited to, using the vehicle as a taxi, or for livery or delivery services, buses, police/emergency vehicle, rental vehicle, or any other commercial use.  Unfortunately, transporting passengers as an UBER vehicle is not unlike transporting passengers as a taxi where in as both transport passengers for compensation and not covered under the Addendum. Under this provision of his addendum, (THIS ADDENDUM DOES NOT COVER LOSS:.F. If the Covered Vehicle was used for Commercial Purposes) the claim was denied and the unearned premium returned to his lien holder. We hope our response satisfies the Office’s concerns. Should you have any additional questions or feel that we have administrated the addendum contrary to the provisions therein, please let us know.     Please let us know if there are additional concerns or any questions.   Sincerely,     [redacted] GAP Claims Manager MPP Co, Inc.

June 30, 2017   Mr. [redacted] Revdex.com   Re:         [redacted] D. [redacted]               ID# [redacted]   Dear Mr. [redacted], We are in receipt of your letter on the above...

referenced customer.  MPP was contacted by Win [redacted] of [redacted] on 6/26/17 with a customer complaint of the fuel gauge jumping from full to empty.  The service advisor requested a fuel gauge sending unit to correct the complaint.  Unfortunately Ms. [redacted]’s Silver policy excludes fuel gauge sending units as they are not listed for coverage.    Mrs. [redacted] argues the fuel gauge sending unit and fuel pump are one assembly.  Fuel pumps are listed as covered by her MPP vehicle service agreement, however, fuel gauge sending units are separate and are not covered.  We spoke to the dealer again to verify the fuel pump is operating within the manufacturer’s specifications and is a separate component from the fuel gauge sending unit.  The fuel pump is not needed for this repair.   The [redacted] part number for the fuel sending unit is [redacted] and it retails for $84.18 The [redacted] fuel pump part number is [redacted] and it retails for $425.57.  We hope our response satisfies your concerns.  Please let us know if you should have any additional questions.   Sincerely,   Matt [redacted] Claims Manager MPP Co. 800-747-4400 ext. 814 m[redacted]@mpp.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:It is misleading to the public that it is a prepaid plan when they have no intention of refunding any prepayments,  in addition they are dishonest about contacting me, why should I believe anything else they now claim. See emails attached clearly stating my phone number on 3 separate occasions. Please also see the email threatening to send the check to the lien holder LAST WEEK! Now they plan to cut the check today? Just lies. I am asking to be fully refunded minus the two oil changes due to the unethical & deceptive dishonest behavior of this company. If this done to me how many other innocent customers are being robbed & lied to by this company.
Regards,
[redacted]l [redacted]

December 12, 2016   Mr. [redacted] Revdex.com of Greater Kansas City 8080 Ward Parkway, Suite 401 Kansas City, MO 64114   Re:         ID# [redacted] Paul [redacted]   Dear Mr. [redacted],   We are in receipt of your letter on the above referenced customer.  We regret that Mr. [redacted] has rejected our previous response to his complaint.  As noted in our original letter, the vehicle service agreement purchased by Mr. [redacted] is a named-specific component coverage.  The following disclosure is printed on the agreement just prior to the named covered components:   If YOU purchased the Preowned Gold, Silver, or Bronze Vehicle Plan Coverage, COVERED PARTS are specifically listed in the applicable Plan Coverage below.  Any part not specifically listed under COVERED PARTS is NOT covered. Items listed in bold are Component Groups only and not actual COVERED PARTS.   Additionally, the agreement does not cover loss resulting from “INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE THAT MAY RESULT FROM A FAILURE”.   While we sympathize with Mr. [redacted]’s claim for his clutch lining replacement, it would not be covered due to any circumstance under his agreement.   We hope our response clarifies our position and satisfies both the Revdex.com and customer regarding this matter.   Please let us know if you should have any additional questions.   Sincerely, Gerald [redacted] MPP Co., Inc.

March 13, 2017     Revdex.com 8080 Ward Parkway Suite 401 Kansas City, MO.  64114   Re:  ID# [redacted]         [redacted]   To Whom It May Concern:   On August 9, 2014 Ms. [redacted] purchased a vehicle from [redacted] Place [redacted]...

in Duluth Georgia.  She also purchased a new platinum service contract which included maintenance coverage for a period of 39 months or 39,000 miles.  In February of this year Ms. [redacted] requested that her service contract be cancelled due to the selling of the vehicle.  On 2/27/17 our cancellation representative left a message for her to please send a paid in full letter so we could send the refund directly to her.  No response was received back from the customer so the cancellation was sent to our processing department for check issuance. On March 7, 2017 Ms. [redacted] called to inquire about her cancellation.  She was told that a check was being issued to her lender for the refund amount of $261.77.  She inquired as to why the check was being sent to the lender.  The representative explained that we had tried to call her to request a paid in full letter from her so that we could issue the check to her instead of the lender but we had never received a call back  She said she had not received any voicemails from our company.  I was able to go back through the phone calls for that representative and I did find the call.  However, the call was placed to ###-###-#### instead of ###-###-####.  We do apologize for the error but the telephone number listed on her cancellation form did appear to have an area code of 440.  That same evening Ms. [redacted] was able to send us a copy of the paid in full letter so we have issued a stop payment on the first check to her lender and we are in the process of issuing a check directly to her.  The check will be issued on Monday to Ms. [redacted] in the amount of $261.77 and will be sent overnight mail to her home.  The refund on this policy is based on months or miles, whichever is greater.  In this case we are cancelling her policy based on the miles on the vehicle as of the date of cancellation.  She purchased the policy with a starting mileage of 63 miles and the cancellation miles as of her date of cancellation were 34,000 miles.  Since the policy expires at 39,000 miles she only has 11.5571% of her policy remaining.  If you take the amount paid, $2,265.00 times 11.5571% (percentage of policy remaining) you come up with a premium refund of $261.77.   We hope this provides you with a satisfactory response to our position in this matter.  If you have any further questions, please feel free to contact me at the below listed number or email address.   Sincerely,   Donna [redacted] Operations Manager   /dsr

February 24, 2017   Mr. [redacted] Revdex.com 8080 Ward Parkway, Suite 401 Kansas City, Mo 64114   Re:         [redacted] S. [redacted]               [redacted]...

              Garland, Texas [redacted]                 ID# [redacted]   Dear Mr. [redacted],   We are in receipt of your letter regarding the above referenced customer and ID.  In reviewing our records we find that Ms. [redacted] purchased a 2015 Nissan on December 26, 2014.  At the time of vehicle purchase, she also opted to purchase a Club Plus Agreement from our company.  The Club Plus Agreement covers repairs, subject to specific provisions, to small door dings, windshield chips due to debris, and tires/wheels due to road hazards.  On February 15, 2017, Ms. [redacted] contacted our office and advised she had a crack in her windshield that is about a “foot” long.  Our claim adjuster reviewed the coverage with Ms. [redacted] and advised her that the crack would not be covered under her agreement as it does not cover chips or star cracks over one and one half (1.5) inches in diameter, or stress cracks over six (6) inches in length.  We advised Ms. [redacted] that the crack she described is not repairable and the windshield should be replaced by her auto insurance and to contact her carrier.   While we sympathize with Ms. [redacted], unfortunately the crack in her windshield is beyond repair and non-covered under her agreement.  Ms. [redacted] states that there is nothing in her agreement detailing these limits.  Her agreement specifically states that it is limited to repairs only and not replacement as well as detailing the limitations noted above.  We hope our response satisfies your concerns and hope that Ms. [redacted] understands the limitations under her agreement.  Please let us know if you should have any further questions.   Sincerely, [redacted] MPP Co., Inc. ###-###-####

Dear Ms. [redacted],We are in receipt of your additional correspondence from Mr. [redacted].  The refund in question was processed as soon as possible and we issued a check to [redacted] on August 31, 2015.  It should be received and processed by Mr. [redacted]'s lienholder very soon if not already.  We are not sure of the mail time from Kansas City, Missouri to [redacted], California but would guess at least 3 days.  Below is a print screen showing the amount of the check, the check number, and issue date.  Please let us know if you should have any additional questions regarding the matter. Sincerely,Gerald LambMPP Co., Inc.

May 13, 2015
[redacted]
The Revdex.com
Re: ID# [redacted]
[redacted]
[redacted], [redacted]
Dear [redacted],
We are in receipt of your letter dated May 1, 2015 regarding the above referenced customer. In reviewing our records, we find the following information. On or about...

September 13, 2014, Ms. [redacted] purchased a vehicle from [redacted] in Evansville, Indiana. At the time of vehicle purchase, she also opted to purchase GAP Debt Waiver coverage in conjunction with her retail installment sales contract. Subject to specific terms and conditions, GAP Debt Waiver coverage agrees to waive all or part of any difference between the actual cash value paid by an auto insurance carrier and the customer’s outstanding loan balance due to a total loss of the vehicle. On March 12, 2015, Ms. [redacted] contacted our office by telephone and advised that her vehicle was involved in an accident. She advised that the insurance company has not determined if it is a total loss yet or not and she was advised to let us know once that was determined. Ms. [redacted] contacted our office again on March 23, 2015 to advise us that her insurance company has indeed determined her vehicle was a total loss. We instructed Ms. [redacted] of the procedures to file a claim and the documents that would be needed to do so. We also sent a letter to her describing the same. Throughout the claim process, some documents were received while some were not. Some documents that were received were not legible copies. We communicated with Ms. [redacted] and her auto insurance carrier of the documents still required. On April 30, 2015, we finally received the final documents to review the claim in its entirety. Upon reviewing the information received, it appeared that the vehicle in question was used for commercial purposes. Unfortunately, the GAP Debt Waiver Agreement excludes vehicles that were used for commercial purposes. On May 1, 2015 we advised Ms. [redacted] that the vehicle appeared to be used commercially and we explained the exclusions. Ms. [redacted] admitted that the vehicle was for her business, [redacted]. We requested pictures of the vehicle from her and her auto insurance carrier and she advised she would have them sent over. After a couple of days of not receiving the requested pictures, it was decided to not delay the outcome any longer based on information received and Ms. [redacted]’s admittance of the commercial use of the vehicle, we denied any payable benefits based on the commercial vehicle exclusion in her contract. We forwarded a letter to Ms. [redacted] detailing our position.
While we certainly sympathize with Ms. [redacted]’s situation, unfortunately, commercial vehicles are not covered under the GAP Debt Waiver Agreements.
We hope our response clarifies the matter regarding Ms. [redacted]’s complaint. Please let us know if any additional information is requested.
Sincerely,
[redacted]
MPP Co., Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:I expected nothing less from you guys than an excuse of mileage and it's normal. Further more, Lexus didn't state I complained about a noise, that's your words to make me seem like I have nothing better to do about a noise that just started happening on my car. You guys don't have to help, I'm going to pay for it myself, my next step is the AG.Thanks!
Daniel [redacted]

Hi, I want to let you know that I recieved a follow-up from this company and they have assured me that they are handling my concerns.Thank you, [redacted]

May 30, 2017 Dear [redacted], We are in receipt of your notice on the above referenced customer and complaint.  In reviewing our files, we find the following.  MPP was contacted by [redacted] at Mac [redacted] Ford on 5/17/2017 with a customer complaint of a rattle noise on cold starts.  [redacted]...

requested both variable valve timing gears to fix the concern.  MPP elected to send out a third party inspector to verify the concern and findings.  The inspector arrived 5/18/2017.  Upon cold startup there were no noises heard from the engine, no fault codes stored and oil pressure was well within specifications.    The technical service bulletin being cited states a malfunction indicator lamp on and code P0016 stored.  This code is not present and therefor the bulletin does not apply to Mr. [redacted]’s vehicle.  With no noise heard, no codes stored and the engine operating as designed, there are no repairs needed at this time.    Thank you,   Matt Lickteig Claims Manager MPP Co. 800-747-4400 ext. 814 [email protected]

July 1, 2016   [redacted] The Revdex.com 8080 Ward Parkway, Suite 401 Kansas City, Missouri 64114   Re:         [redacted]                [redacted]....

               Springfield, MO 65807                ID#: [redacted]   Dear Mr. [redacted], We are in receipt of your letter regarding the above referenced customer and ID#.  In reviewing our files, we find that on or about September 2, 2015, Mr. [redacted] purchased a 2007 Chevrolet HHR.  At the time of vehicle purchase, he also opted to purchase a vehicle service agreement from our company.  On or about June 4, 2016, Mr. [redacted] presented his vehicle to a Chevrolet dealer complaining of Check Engine Light on.  The engine codes the dealer saw when testing indicated that the fuel injectors needed cleaning ([redacted]) per a General Motors service bulletin.  Please see bulletin excerpt below.   Document ID: [redacted]: Various Driveability Symptoms Due to Clogged Fuel Injectors, [redacted] (Clean Fuel Injectors and/or Perform Injector Test With AFIT [redacted]) - (Aug 28, 2012).   Subject: Various Driveability Symptoms Due to Clogged Fuel Injectors, [redacted] (Clean Fuel Injectors and/or Perform Injector Test With AFIT [redacted]) Models: 2005-2013 GM Passenger Cars and Light Duty Trucks Equipped with Engine RPOs listed in the Table Below and MULTEC® 2 Fuel Injectors.   Upon completing the cleaning per the bulletin, all engines codes cleared away and the customer’s drivability problem was corrected.  Unfortunately, the cleaning is a maintenance item with no failed parts and non-covered under the vehicle service agreement.   In Mr. [redacted]’s letter, he states that coverage under his vehicle service agreement has been great except for this recent claim.  Indeed, in the 9 months and 6400 miles since Mr. [redacted] has owned the vehicle, we have paid a total of $2940.61 for covered repairs but unfortunately this service per the GM Bulletin is non covered.  Subsequently, Mr. [redacted] returned to the Chevrolet dealer 1 week and 450 miles later with similar complaint.  While another cleaning probably would have cleared out any debris and corrected the symptoms, we did go ahead and pay to have the injectors replaced in the amount of $486.73.   We hope our response satisfies the concerns of the customer’s concerns as well as those of the Revdex.com.  Please let us know if you should have any additional questions. Sincerely, Gerald [redacted] MPP Co., Inc.