Mr. Appliance

Complete waste of time and money! Called about broken dishwasher and microwave. He arrived, tore the dishwasher apart and found the broken part - the controller board. Told me they run pretty high cost to replace. He looked on his tablet PC, but said he couldn't find the part, so he couldn't give me a price. Said he would charge me the $119 for the house call and call me next day with the price of the part and how long to order. He never called. I called them back a few days later. They said they would follow up by next day - no reply. Called them back several more times over the next few weeks - no reply - this is now over 3 weeks. Plus, the repairman left the dishwasher in pieces and took my broken controller with him. We had no way to get another repairman to evaluate it. We just bought a new dishwasher, never got a response for the microwave part either. Never again with this company! This review is going everywhere I can find online to put it. Thanks for nothing Mister Con-Man!

Excellent service Arrived as schedule, called to say they were on their way, very polite Repaired my ice maker and it's now operating properly Could not ask for a better experience

I don't agree with all parts of the letter, but I have decided to accept the replacement part at my cost with the labor at MrAppliance cost
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Business states that this issue has been taken care of

From: Rob M*** Date: Fri, Sep 9, at 12:PMSubject: Re: ID *** - Second NoticeTo: *** ***
This customer is being handledThere was a delay because they would not get us the proper informationThere is no proof that we damage their floor but we
are taking care of the repair of the floorIt took the customer almost a month and a half to two months to get us the receipt for the floor itselfWhen the company that was repairing the floor contacted them they did not supply them with the information on the floorThey finally supplied the company that is repairing it with the information on the floor

The part needed to complete the service was on back orderThe customer was aware of this and was notified when the part arrivedWe attempted to get the part in prior to the requested date of 11/12/but the part arrived on the 14th and the service was provided on the 15th

Mr***’s stated when he called in that the knob was not working, On 1/7/the techfound the teeth that grip and turn the timer worn offHe checked the machine for operation byadvancing the timer with the stem and it worked, he also opened the panel to make sure none of thetimer
mounting clips were broken off which is very common when customers are pushing very hard toadvance the timer when trying to use the washerThe only way for the customer to use the washer withthe stripped knob was to push very hard on the knob and most times they still can’t advance the timer.He ordered the knob and returned on the 1/16/at which time he checked the cycles and they wereworking normally, I know he checked it because the knob would take less than minutes to install buthe was in the home for minutes and he told meOn 1/17,Mr***’s called and statedthat the machine wasn’t working, On 1/21/the tech found the timer had voltage in but no functionswere getting Voltage indicating the on off contact in the timer had been shorted open or pushed out ofplace from pushing to hard on the knobThe timer is completely sealed and it is impossible to get intothe timer so it would have been impossible for the tech to damage it by putting on a new knob assemblyor going into the consolThe timer going bad is just a coincidence and has nothing to do with the repairmadeI tried to contact Mr***’s but I got his mother so I told her I would do the repair forthe cost of the timer, I also sent him an e-mail with the same informationMy tech also told him wewould do the repair for the cost of the timer as I had advised him to doMy office also advised him thatwe would do the repair for the cost of the partI felt that there was no other information I could giveMr***’s and I prefer to avoid nasty confrontations.I have informed Mr***’s that due to the circumstances I would do the repair for thecost of the timer, but he refused to pay anymoreThe timer cost $and our supplier has it in stock.Thank You *** *** OwnerMrAppliance Of Pittsburgh*** *** ***
*** ***
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***~

I am responding to a complaint reported 11/12/assigned ID # ***This matter is resolvedWe have given the customer a full refundThe check has been cashed and the matter resolved.Please notify us that this matter is taken off your records.Doug L*** MrAppliance of the Western
Shore

At this time, I have been contacted directly by MrAppliance regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
After months waiting for the part to be ordered, they called me saying that it was finally in stock (that was after I sent many emails complaining)The technician came in, wasn't aware he needed to change the part, didn't know where the new part was, until he finally found it in his vanAn hour later, he realized that was not where the problem was, so they are pretty much clueless as to why my fridge can't make iceI have to give up and spend another bucks to have a different company access my fridgeDon't do business with MrAppliance, they have the worst client support ever
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Stay far away.Lack of professionalism starting right at receptionist.Tech made statement that he could have part overnight end for additional $but made part determination in less than minutes
When asked the next day what time he would be here they recanted on overnight comment.tThe tech showed up Thursday but without part that was omitted from work order by tech.Returns again for the 3rd time in days only to realize that they again do not have all the necessary parts
We paid $fee and received nothing in return.Fired themLesson learned, These people have no consideration for your time and have a lack of knowledge to do the jobWe hope this is helpful to anyone who reads this,don't make the mistake I made and call these lackeys

At this time, I have been contacted directly by Mr. Appliance regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They did deliver three missing knobs on Jan.*, 6 weeks after the promised delivery date. I have yet to receive a detailed bill for the amount paid. Also, after the knobs were delivered, it appears that one of the heating elements has a different problem that was not detected by the diagnosis made by the repairman in November. 
 
Sincerely,
[redacted]

Dear Revdex.com           In Response to the complaint ID # [redacted].  Number 1 we were members of the Revdex.com up to April 1st 2015 and we were advised by our Corporate not to renew due to a large number of Revdex.com locations letting companies pay to remove bad referrals.  They feel that the Revdex.com has lost their respectability in the eyes of many of the educated consumers.  We still will follow their complaint resolutions as they are how we do business.  The Revdex.com has been removed from our site since our last response to the Revdex.com.           Number 2 Our website don’t list our service fee and has never listed it.  We have charged the $105.00 service fee on high end appliances and stacked washer and dryers for the last 3 years.  If you forget to tell us that you have a stacked unit then it is your fault we quoted incorrectly.  It is not our place to ask if it is a stacked unit this is the customers responsibility to tell us.           Number 3 We ran your credit card after we put your itemized bill in the mail, but you had a receipt at the completion of the repairs also with the totals listed, and you did say we could run your credit card after we sent you an itemized bill.  All customers get an emailed receipt or if they don’t have an email address we mail it out.  You did sign the invoice at the completion of the repair.  So you received the signed receipt by email.  Remember you gave us a credit card on April 18th 2015 at the completion of the repair but it didn’t go through so after multiple calls we talked to you and found out you wanted the itemized bill even though we lost money doing the repair, and we made that clear to you when we ordered the last part and charged you only for the part.  Just the hourly rate for 2 technicians for more than 4 hours cost us $160.00.     Thank You [redacted] owner Moore & Moore Appliance Service LLC DBA. Mr. Appliance

Dear Revdex.com In response to complaint #[redacted].  [redacted] wanted an itemized bill which is difficult because we don’t break it down because our corporate offices have these prices preset in our I-pads which are based on type of repair not an hourly rate plus the parts.  This makes it easier...

on the customer because if it takes longer for the tech to complete she don’t pay extra.  We did break it down on a receipt the best we could on Saturday 4/18/15 when she complained for the first time and mailed that to her on Monday 4/20/15.  We couldn’t e-mail it to her because we can only e-mail from our I-pads but couldn’t break it down for her on our I-pads so we mailed it to her. The reason the service fee was $105.00 was because it is a stacked unit and we charge $105.00 for them and high end appliances.  That shouldn’t matter because she was not charged a service charge.  Our policy is that we only charge the service fee when the customer declines to repair, or the unit is not repairable, otherwise we charge for parts and labor to do the repair and waive the service fee. In our warranty it states we will charge extra if other parts are needed. The tech found that after installing the first part that another part was needed so I the owner Authorized doing the second part for just the parts cost.  The customer signed the receipt giving the go ahead to make the repairs Here is a break down for the repair that occupied 2 technicians for just over 4 hours.  We needed 2 techs because the stacked washer and dryer was not accessible and required 2 techs to remove the dryer to access the interior components, and that is why both parts were not diagnosed because the customer failed to tell us that the units were stacked so the first tech had to diagnose by what the control board told him and could not verify this.  This repair would normally cost more than $550.00 labor for 2 tech’s but we gave the customer deep discounts to help the customer get her washer fixed. The Motor was       $209.02 The Capacitor was   $33.67 The Motor Board    $198.16  The labor was          $115.74 Sales Tax                       $38.96 Total                             $595.55   We still abide to the rules that the Revdex.com has set up but we do not subscribe due to unreasonable cost to do so. We have requested the Revdex.com be removed from our web site but were told it will be done during the next maintenance scheduled   Thank You [redacted] Owner Mr. Appliance of Pittsburgh

Revdex.com:
At this time, I have not been contacted by Mr. Appliance regarding complaint ID [redacted].
Sincerely,
[redacted]

Dear Revdex.com We completed the repair and replaced the rollars on the bottom rack.  All operations normal.  If the customer had let us complete the repair everything would have been good.  We always advise customers not to use appliances that we need to order parts for until the repairs...

are complete.  This appliance was leaking on the floor so we definitely would not recommend him using it until we had fixed the door that was causing the leak.Thank You Edwin M[redacted] Owner

Revdex.com:
At this time, my complaint, ID [redacted] regarding Mr. Appliance has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I take exception with a number of statements made by Owner, [redacted]:1. We first went on the web site on Feb. 4.  It still, 3 months later, lists them as Revdex.com Accredited.  This is fraudulent and unacceptable because Revdex.com Accredited was a key reason we chose Mr. Appliance and the public continues to be misled.2. The web site did not mention a $105 diagnostic fee for a premium washer, only a $69 one. We indicated on the web site and told [redacted], my Mr. Appliance telephone contact, that it was a Bosch washer. This misleads the public.3. We made the appointment on the web site and then with [redacted], and neither asked whether it was a stacked washer.4. Apr. 18 was not the first time we complained and requested an itemized invoice..  I asked [redacted] twice, and I spoke with [redacted] on a Saturday in Feb. and she promised to send me an itemized invoice immediately. That did not happen.5.When [redacted] called on Apr. 18 to request AUTHORIZATION to charge our credit card, we told her NO, not until we receive an itemized invoice.  However, she charged our credit card that same day, WITHOUT OUR AUTHORIZATION.Regards,
[redacted]

At this time, I have been contacted...

directly by Mr. Appliance regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They are defending their position.  Saying they were told the refrigerator was noisy so they did not look at the coils but only the fan....which I found out from another vendor there is nothing wrong with the fan but rather the coils were so dirty the refrigerator was working extra hard to run.  If you bring you car in for service, do they not check everything?  for $150 I got nothing but bad diagnosis.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Mr. Appliance sent a technician to my residence in September to inspect an issue with a range that I was dealing with. The technician advised us there were numerous issues with the unit, all fixable, but he would need the model number to properly order the parts in order to repair the range.
I was charged immediately for the service call which I was fine with at the time knowing the visit was needed in order to diagnose the issues. I e-mailed the company promptly with the model number information. One month later and I still can't get an estimate for the work, let alone schedule it. What a joke.
I work as a designer and builder for high clients across the city and I wouldn't dare not respond to a phone call or e-mail. Avoid this company at all costs, it's been a nightmare to deal with and i'm done trying to reach out.

resolved