Mr. Appliance

At this time, I have been contacted directly by Mr. Appliance regarding complaint ID [redacted], however my complaint has NOT been resolved because:
10pt;" class="MsoNormal">They finally delivered the 3 missing knobs, 6 weeks after the promised delivery date. They left them with the doorman and did not come to speak with me. I still have not received an itemized bill for the amount I paid, and condor that I was overcharged. I also have the impression that the diagnosis made by the repairman who visited our apartment was not fully correct, i.e. one of the 4 units has a problem (overheating)  that was not solved by a new knob. 
 
Sincerely,
[redacted]

I needed a pump changed in my washer thus I contacted Mr. Appliance. I was charged $238 for job taking only 20 minutes to complete. $70 of which was for the pump that costs only $22. When I questioned this price the service guys said it was the markup and couldn't adjust the price. I could have changed the part myself, however I am at home on maternity leave with a new baby. Mr. Appliance took advantage of my situation and way over charged me. I would not recommend them to anyone .

Excellent service. Arrived as schedule, called to say they were on their way, very polite. Repaired my ice maker and it's now operating properly. Could not ask for a better experience.

Review: The bearing was going out in my washing machine and Mr Appliance came out on November 6, 2014 to replace the drum. of my washing machine. Soon after the repair my machine began to fail during the spin cycle. At the end of the wash cycle the clothes would be soaked from not spinning out. I contacted Mr Appliance about this and the receptionist claimed this had nothing to do with the repair and would not allow me to talk to a tech. My machine will not even spin and only fills with water, barely even draining.Desired Settlement: I want Mr Appliance to repair my machine.

Business

Response:

Business states that this issue has been taken care of.

Review: I have Northland refrigerator. They referred me to Mr. Appliance so I figured it was my only option and bit the bullet knowing it would cost me $150 for them to walk in the door, which they did. They told me I needed a ~$2500 part, the entire compressor and that since my frig was 10 years old, I would soon have to replace it anyway as they only last 10-12 years. I had 30 or 60 days (can't remember) to make the decision. I said no and sat with the refrigerator in it's current state until I decided to go on "[redacted]" [redacted] for a referral. They referred someone from another company who came out 2 hours after I called them, ON A SATURDAY. The guy said the coils were filthy, took a picture of them to show me and proceeded to clean them for $195 (I have the photo if you need.) The frig now works fine. I am attempting to contact Mr. Appliance as I want my money back. It's a scam. Have not had a response from them. Taking it up with [redacted]. Stay away. there are other options even on unusual brands.Desired Settlement: Not lie to the customer! I want my money back..the money they charged for an incorrect diagnosis. he could have cleaned the coils while he was there for the $150 I was being charged anyway...he didn't even try.

Consumer

Response:

At this time, I have been contacted directly by Mr. Appliance regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They are defending their position. Saying they were told the refrigerator was noisy so they did not look at the coils but only the fan....which I found out from another vendor there is nothing wrong with the fan but rather the coils were so dirty the refrigerator was working extra hard to run. If you bring you car in for service, do they not check everything? for $150 I got nothing but bad diagnosis.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (full credit) is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Mr.Appliance took a duplicate payment from my [redacted] of $294.33 on 11/**/15 and refuses despite many requests to refund the wrongly taken sum.Desired Settlement: Refund $294.33.

Consumer

Response:

At this time, I have not been contacted by Mr. Appliance regarding complaint ID [redacted].Sincerely,

Review: On Sept. **, 2013 a repair man came to my home to fix my refrigerator and ice maker. When he looked at the fridge he said there was not a problem, just needed to be reset. The condenser light was flashing on my sub zero fridge, and it was not reaching a low enough temperature to keep items cool. He charged $102.01 to my credit card. (He did repair my ice maker and charged $386.86 and I have no problem with this charge). My refrigerator continued to have the condenser light flash and the temperature remained unchanged. I called and spoke with Mr. [redacted], I believe the owner or manager. He was apologetic for his repairman that did not actually repair my refrigerator, but could not get a repairman to my home at a reasonable time and suggested I call another company to get the condenser replaced, and said he would refund my $102.01 with a check in the mail first thing the next day. I did not receive any check after one week and called again. Mr. [redacted] apologized and said he would send it right away. Again, after one week no check. I called again and he said he that he thought he sent it but would send another one. Again, I have not received a check. I called and left a message both yesterday, 9/** and today 10/** explaining that my money had not yet been returned and to please have Mr. [redacted] return my call. Yesterday I informed the person who took the message that I plan to contact the Revdex.com if I didn't hear back from [redacted] and this did not get resolved. I still have not heard back. Please let me know if you need more information.Desired Settlement: Please help me to get my credit of $102.01 asap with notice that it has been sent is what I would like to happen. Do I have recourse if he does not ever pay this? What are my options, if any, if he does not refund my money?

Consumer

Response:

At this time, I have not been contacted by Mr. Appliance regarding complaint ID [redacted]

Sincerely,

Review: I hired this company to repair a broken refrigerator. On the first visit, the technician mis-identified the problem. They claimed it was a magnet issue in the door. This did not solve the problem. A different technician was sent and replaced a sensor that was not necessary to replace. The repair still was not successful. Then on a next visit, freon was recharged. This also did not solve the problem.

Then I called a different company, which found there was no freon in the unit, he was able to recharge the freon and fix the line.

I called the owner and was PROMISED A REFUND for all services. I was asked to provide proof the repair was made. I sent this information. The refund has not been sent.Desired Settlement: I am requesting refund for 100% of payments made to this company.

I am also requesting an apology from the company.

Business

Response:

This is the sequence of events for the repair we tried to complete for [redacted].

4/**/13 Tech tested magnets and observed no issue. The blue spots in the ice was discussed with Lieberherr tech support and indicated the issue was with the supply line and not the unit. [redacted] was only charged a diagnostic fee $151.35.

On 6/**/13 a revisit to [redacted] as he indicated he was still having problems with the unit. The technician diagnosed the unit and found a different issue. The compressor was defective and charged a diagnostic fee of $72.06. Advised the customer and scheduled and appointment with the seal system technician.

On 6/**/13 the technician tested unit and found freezer evaporator sensor to be defective which cause temperature in freezer to Fluctuate. Technician also noticed the unit needs to be evacuated and recharged the system. The customer was charged $236.16.

On 7/**/13 the customer indicated the unit was beeping and temperature fluctuating. A technician was sent on 7/**/13 and found a leak, damage evaporator sensor and would also require a filter dryer. The customer was advised and quote was provided.

The following day we received an email and photo of the cabinet which he claimed we damaged. I scheduled an appointment to view the damaged. I advised him the damages was not caused by the technician but appear to be water damages. The same day the customer also scheduled a carpenter ([redacted]) from Manhattan cabinetry to his apartment which he confirmed the damages were caused by water.

Then Several weeks later he is claiming we missed diagnosed the repair and had another company make the repairs. Which was the same repairs our technician indicated needed to be done. The customer also requested for a full refund and did not give us the opportunity to honor our service warranty. We stand by our work and warranty our service for 90 days and parts are based on manufactures warranty. The customer never contacted us to address his concerns. the customer was given a partial refund of $236.16 as he was only charged a diagnostic fee of $72.06.

At no time we refused to address the problem with the refrigerator and surprise he would want a complete refund.

Consumer

Response:

At this time, I have not been contacted by [redacted] Appliance regarding complaint ID [redacted].

Sincerely,

Review: On Nov.** a repairman working for Mr. Applicance came to diagnose the reason a Miele stovetop was not working (heating units did not turn off and on properly). I was told that the fee for a diagnosis would be $150, and that the repairman would tell us what the cost of any repair would be, and I could agree to it or not.

The diagnosis was that all 4 knobs needed to be replaced. The only work the repairman did was to remove the old knobs. After he did that, he asked me to pay $347.55. I did, because he informed me that the 4 knobs would be delivered by Nov.**, as I was leaving the city for several months and the repair was urgent. On Nov[redacted], I received (by email) a receipt that mentions only one [redacted] One [redacted] was delivered at about that time. I spoke with the company by phone and they promised that the remaining 3 would be delivered, but this has not been done.Desired Settlement: 1. Delivery of the remaining 3 knobs.

2. Return of the entire $347.55 if the knobs are not delivered.

3. In the event the remaining 3 knobs are delivered, return of the difference between the amount paid ($347.55) and the diagnosis fee ($150) plus the cost of the 4 knobs (unknown). The reason is that I was not informed and my consent was not requested for the cost of the 'work' of removing the damaged knobs.

Consumer

Response:

At this time, I have been contacted directly by Mr. Appliance regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They finally delivered the 3 missing knobs, 6 weeks after the promised delivery date. They left them with the doorman and did not come to speak with me. I still have not received an itemized bill for the amount I paid, and condor that I was overcharged. I also have the impression that the diagnosis made by the repairman who visited our apartment was not fully correct, i.e. one of the 4 units has a problem (overheating) that was not solved by a new knob.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Mr. Appliance regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They did deliver three missing knobs on Jan.*, 6 weeks after the promised delivery date. I have yet to receive a detailed bill for the amount paid. Also, after the knobs were delivered, it appears that one of the heating elements has a different problem that was not detected by the diagnosis made by the repairman in November.

Sincerely,

Review: I contact Mr. Appliance about having a broken control knob fixed/replaced on my GE washer. I was still able to use my washer with the broken control knob. A repairmen came out to see the problem and after removing the broken control knob told my representative that I could still use the washer while waiting for the new part to come in. I came home that day and plugged the washer in to no avail it didn't work. A week later a repairmen returned to install the new knob. I again tried my washer and it didn't work. I made another call for service to have the washer checked to see why it wasn't run. The repairmen stated to my representative that I needed the timer replaced. he also stated that it looked like someone had pulled or pushed on it too hard.The timer was in working condition before the repairmen from Mr. Appliance looked at the washer and remove the broken knob. The one thing I notices after the first service call was the control panel was not seated completely. I have tried a few times to speak with the owner. He did make contact with my representative stating that his employees did not break the timer. I disagree whole heartedly with his statement that his employee did not break the timer. I know for a fact that things do get broken accidentally while trying to remove a broken part.These are the only individuals that opened the control panel and worked on the washer. I will also be filing a complaint with the Pennsylvania Attorney Generals Office of Consumer Affairs.Desired Settlement: I would like to have the broken timer replaced and installed for free.

Business

Response:

Mr. [redacted]’s stated when he called in that the knob was not working, On 1/7/2015 the techfound the teeth that grip and turn the timer worn off. He checked the machine for operation byadvancing the timer with the stem and it worked, he also opened the panel to make sure none of thetimer mounting clips were broken off which is very common when customers are pushing very hard toadvance the timer when trying to use the washer. The only way for the customer to use the washer withthe stripped knob was to push very hard on the knob and most times they still can’t advance the timer.He ordered the knob and returned on the 1/16/2015 at which time he checked the cycles and they wereworking normally, I know he checked it because the knob would take less than 2 minutes to install buthe was in the home for 45 minutes and he told me. On 1/17,2015 Mr. [redacted]’s called and statedthat the machine wasn’t working, On 1/21/2015 the tech found the timer had voltage in but no functionswere getting Voltage indicating the on off contact in the timer had been shorted open or pushed out ofplace from pushing to hard on the knob. The timer is completely sealed and it is impossible to get intothe timer so it would have been impossible for the tech to damage it by putting on a new knob assemblyor going into the consol. The timer going bad is just a coincidence and has nothing to do with the repairmade. I tried to contact Mr. [redacted]’s but I got his mother so I told her I would do the repair forthe cost of the timer, I also sent him an e-mail with the same information. My tech also told him wewould do the repair for the cost of the timer as I had advised him to do. My office also advised him thatwe would do the repair for the cost of the part. I felt that there was no other information I could giveMr. [redacted]’s and I prefer to avoid nasty confrontations.I have informed Mr. [redacted]’s that due to the circumstances I would do the repair for thecost of the timer, but he refused to pay anymore. The timer cost $99.98 and our supplier has it in stock.Thank You [redacted] OwnerMr. Appliance Of Pittsburgh[redacted]

[redacted]~

Consumer

Response:

I don't agree with all parts of the letter, but I have decided to accept the replacement part at my cost with the labor at Mr. Appliance cost.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I scheduled an appointment with Mr. Appliance to diagnose a problem with my oven/range: the oven, and one of the burners on the stove top, would not stay lit.

The person who came to my apartment was unable to diagnose the problem during his initial visit. I was charged $163.00 for this appointment, without receiving an actual diagnosis of the problem. I had to schedule a second appointment for the service person to return, during which he spoke with the oven manufacturer while attempting to diagnose the problem again. At the end of this second appointment, he said that he would need to replace two parts, but that there was no guarantee that this would fix the problem. I was asked if I would like to go ahead with the repair, despite not knowing for sure whether this would fix the problem. Due to time constraints (needing the oven fixed ASAP), I opted to move forward and approved the repair. I was asked to pay half of the repair fee up front, which was $400. (The total for the repair was over $1000, but since I had already paid $163, that was deducted from the total, and I was charged 50% of the remainder.)

During the time the repair man was in my apartment, my superintendent was also present. Afterwards, my superintendent said he overheard what the repairman discussed with the oven manufacturer, and felt that he could fix the problem himself. So I asked him to try, and he fixed it in just a few minutes, without any additional parts or extensive effort. Once the oven was fixed, I promptly called Mr. Appliance (the next day) and told them I no longer needed the service. The next appointment was not scheduled yet, but I was told that they had already ordered the parts required for the repair.

I have spoken with Mr. Appliance customer service on three occasions since this incident. I was told that the initial $163 diagnosis is non-refundable, and that they had already ordered the parts. So I offered to pay for the parts, but that I would not pay for labor that they had not yet provided. Mr. Appliance said that they would provide me with a response, with a dollar figure for a partial refund. I have received no response, no refund, and after the three calls I have placed with them, I have gotten nothing but excuses and delays.

My complaint against Mr. Appliance is that (1) they were unable to properly diagnose the problem after two appointments, (2) they misled me by stating that they needed to replace parts to fix the problem, and (3) that they charged me a total of $563 for work that they did not complete.Desired Settlement: I would like a refund of the $400 downpayment for the services they have not provided.

Consumer

Response:

At this time, I have not been contacted by Mr. Appliance regarding complaint ID [redacted].

Sincerely,

Review: We had a technician out to service our washer which was not running through cycles properly and remained full of water after completing a cycle (we'd have to run it from between 5-6 spin cycles to get water out)and clothes became damaged throughout the process. They said it was a problem with the pump and belt and replaced both parts - the first load of wash and nothing was fixed, still full of water and same situation. A sr. technician was sent out and saw the washer full of water. He did not know what the problem was and tightened one coil assuming that may be the answer - it was not and the washer was still full of water. We called management to ask for a refund since nothing was working and we did not want more technicians coming out not knowing what the issue was. After no word from the manager after calling three times, he finally called to say our washer was fixed, we change our story and are liars - hung up the phone and refused to give a refund or continue a discussion (it was appalling). We offered to pay for the parts but are certainly not paying for a washer in which the technicians did not identify or fix the problem after three visits.Desired Settlement: We want a refund of the labor - we said we would pay for the parts although the machine does not work, but we would like a refund of what we paid to Mr. Appliance

Business

Response:

Dear Revdex.com. 6/20/2014

I'm now on month 6 of trying to get an ice machine with a fridge repaired. NINE appointments and more than $1,500 later, the unit still doesn't work. They've shown up late, they've not shown up at all, and when they did show up, they didn't actually fix anything. We've been charged hundreds for various parts they diagnosed as the problem, and then installed. We're now arguing with them over a refund given that NONE of their "repairs" actually worked.

Review: I was referred to M Appliance by [redacted], the [redacted] of my refrigerator. I made the first call back in July and had a technician visiting my apartment back in June, and I paid over $250 for a service that did NOT fix the issue. In July the technician went back to my place and realized that the ice maker was broken and he needed to order a new one. The part was back ordered (looks like it needed to come from Germany), and in August, I got a call from Mr Appliance saying the part was going to arrive in a week and I was going to get a call for the installation. Its now October [redacted], no one seems to know where the part is, nor I got any call with a status update. My fridge has been broken for months and no one really made a courtesy call or tried to expedite the services. I want my money back for the service that I paid and didn't fix the issue. Regards, [redacted].Desired Settlement: If there's no part ever being delivered, I want my money back for the services paid on July [redacted] (for $288.24).

Consumer

Response:

At this time, I have been contacted directly by Mr. Appliance regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

After months waiting for the part to be ordered, they called me saying that it was finally in stock (that was after I sent many emails complaining). The technician came in, wasn't aware he needed to change the part, didn't know where the new part was, until he finally found it in his van. An hour later, he realized that was not where the problem was, so they are pretty much clueless as to why my fridge can't make ice. I have to give up and spend another 200 bucks to have a different company access my fridge. Don't do business with Mr. Appliance, they have the worst client support ever.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Mr. Appliance has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Web site said Revdex.com accredited. Not true according to Revdex.com.

Web site said diagnostic fee for washing machine was $69, but was later told it was really $105 and would be credited back if they did the repair. Web site also said Seniors get a 10 percent discount. Tech installed electronic panel after we paid $200. It did not fix washer. Was told it was probably the motor and total bill would be $595. We said to proceed, but insisted on an itemized invoice, showing parts, labor hours, and labor rate. Owner [redacted] promised to send us the itemized invoice. We never received it. Tech replaced motor, leaving dirt and grease all over washer, dryer, and decorative towel in bathroom. He also threatened to rip out the new parts when we requested an itemized invoice. Received a call from [redacted] requesting AUTHORIZATION to charge our credit card for the remaining $395. We said we would not AUTHORIZE payment until we received the itemized invoice. She said that they do not provide itemized invoices. We have no idea of what the $595 covered and if we received the $105 diagnostic credit and the 10 percent Senior discount. After refusing to AUTHORIZE payment without an itemized invoice, [redacted] finally agreed to send us one. However, without telling us, she went ahead and charged our credit card WITHOUT OUR AUTHORIZATION.Desired Settlement: Credit $395 charge until we see and approve an itemized invoice showing parts, labor rate, labor hours, $105 diagnostic credit and 10 percent Senior discount.

Business

Response:

Dear Revdex.com In response to complaint #[redacted]. [redacted] wanted an itemized bill which is difficult because we don’t break it down because our corporate offices have these prices preset in our I-pads which are based on type of repair not an hourly rate plus the parts. This makes it easier on the customer because if it takes longer for the tech to complete she don’t pay extra. We did break it down on a receipt the best we could on Saturday 4/18/15 when she complained for the first time and mailed that to her on Monday 4/20/15. We couldn’t e-mail it to her because we can only e-mail from our I-pads but couldn’t break it down for her on our I-pads so we mailed it to her. The reason the service fee was $105.00 was because it is a stacked unit and we charge $105.00 for them and high end appliances. That shouldn’t matter because she was not charged a service charge. Our policy is that we only charge the service fee when the customer declines to repair, or the unit is not repairable, otherwise we charge for parts and labor to do the repair and waive the service fee. In our warranty it states we will charge extra if other parts are needed. The tech found that after installing the first part that another part was needed so I the owner Authorized doing the second part for just the parts cost. The customer signed the receipt giving the go ahead to make the repairs Here is a break down for the repair that occupied 2 technicians for just over 4 hours. We needed 2 techs because the stacked washer and dryer was not accessible and required 2 techs to remove the dryer to access the interior components, and that is why both parts were not diagnosed because the customer failed to tell us that the units were stacked so the first tech had to diagnose by what the control board told him and could not verify this. This repair would normally cost more than $550.00 labor for 2 tech’s but we gave the customer deep discounts to help the customer get her washer fixed. The Motor was $209.02 The Capacitor was $33.67 The Motor Board $198.16 The labor was $115.74 Sales Tax $38.96 Total $595.55 We still abide to the rules that the Revdex.com has set up but we do not subscribe due to unreasonable cost to do so. We have requested the Revdex.com be removed from our web site but were told it will be done during the next maintenance scheduled Thank You [redacted] Owner Mr. Appliance of Pittsburgh

Consumer

Response:

My fridge at work leaks. I had another company service it in September. It starting leaking again in November so I called the same guy back. He kept making excuses and never came to fix my fridge.

I decided to find another company and found Mr. Appliance. I explained the situation to them and they refuse to come look at my fridge considering I had it serviced by another person in the past.

That is horrible business practice. Don't they want to make money? Does it really matter that someone else fixed the fridge in the past. Don't waste your time with this company.

Review: Hired Mr. Appliance to come and fix my refrigerator (having ice build-up along back walls), they came to do look at it, told me I needed new parts, came a second time to install said parts, charged me $350 for parts/labor, instead of the new parts fixing the issue, they made it worse and is now freezing liquids more so than it did before they came. I called about the new problems and they came back a third time, this time telling me its a defect in fridge and cannot be repaired, after knowing this they still cashed my check and now refuse to give a refund or put the old parts back in.Desired Settlement: would like a refund or the fridge repaired that I paid for. making the problem worse and charging me $350 to not fix the problem that you were hired is not good business practice. thank you.

Business

Response:

02/01/2016Dear Revdex.com ID number [redacted] We were hired to fix a problem on a [redacted] Refrigerator and completed the repair on January 8, 2016. We diagnosed and researched the issue ordered parts and returned to fix the refrigerator, but the repair was not successful when the customer called the following day. [redacted] and most of the companies using Duel evaporators in their refrigerators such as Mr. [redacted]'s are having this same issue. [redacted] has set up a service procedure document to help servicers fix this issue that goes through 4 steps. The guide advises to do the repair we made first then if the problem persists go to the second recommended repair. We scheduled an appointment for January 13th 2016, but that was canceled by the customer. Until we go back to check a couple items we can't go onto part 2 of [redacted]'s repair plan for his refrigerator.Mr. [redacted]'s is unhappy because the first repair did not fix the issue and refuses to have us back. The ice and frost will appear even after the repairs are completed in a much lesser amount until the residual moisture in the insulation has had time to dry out completely. This could take months.I can't give a refund to a customer when my tech made no mistake, he followed the procedures that [redacted] has set up. The total repair was $324.00 plus tax. The old parts are disposed of usually in a day or 2 because the carry a strong odor of bad food and buildup bacteria that can be unsafe.Thank YouEdwin M[redacted] Owner Moore & Moore Appliance Service LLC. DBA. Mr. Appliance Of Pittsburgh

Review: I had a service tech come to my home to repair a leaking dishwasher. The parts needed to be ordered, so the repair could not be done at that time. I got a price for the full amount of the repair (parts, tax, and service included) and wrote the tech for the full amount. It was agreed that he would come back to fix the dishwasher when the parts arrived and that arrangements would be made for him to do the repair even if myself or my wife were not at home. The reason I paid for the repair in full, was so that it could be repaired even if no one was home. The tech and I discussed this, and I was never informed of their policy to not do the work unless someone was home. The tech told me he would come in and fix the dishwasher, if I left a key under the door mat for him to get in. It was also discovered after the tech left my home, that he had broken the pull-out basket. The company called my home a week later to schedule a repair date because the parts had come in. My wife took the call. I was at work. They wanted to come by the next day (last Thursday). She told them that no one would be home but that she would leave a key under the mat. it was then that she was told about their policy not to do the work unless someone was there, even if we did already pay for the repair in full. The earliest they would be able to come on a Saturday (the only day we could be here since we work Monday through Friday) would be the 16th of January. When I called to talk to the owner on Saturday about all of this, his behavior on the phone was extremely rude and confrontational. At first he said the parts were not in and tried to hang up, but I told him that his company called me and said the parts were in, and tried to schedule a repair date. Then he kept cutting me off mid-sentence and telling me he would look into it before I even finished what I was saying. Suddenly he abruptly hung up on me. When I called back, a woman answered and said they were looking into it. When I asked why he hung up on me while I was still explaining everything, she offered no explaination but said that they don't normally do that. I was never even offered an applogy. I am a good paying customer who has used them in the past. I can't imagine why they would treat a returning customer this way, but I would like to be reimbursed for the payment I made (and they already cashed the check without doing the work) since the repair was never done. I would also like the basket to be fixed or replaced since the tech broke it when he was here.Desired Settlement: I would like to be reimbursed for the payment I made (and they already cashed the check without doing the work) since the repair was never done. I would also like the basket to be fixed or replaced since the tech broke it when he was here.

Business

Response:

Dear Revdex.com We completed the repair and replaced the rollars on the bottom rack. All operations normal. If the customer had let us complete the repair everything would have been good. We always advise customers not to use appliances that we need to order parts for until the repairs are complete. This appliance was leaking on the floor so we definitely would not recommend him using it until we had fixed the door that was causing the leak.Thank You Edwin M[redacted] Owner

Review: I contacted Mr. Appliance to diagnose a problem with my washing machine. It would not turn on. The technician came to my home and checked the electronics. He said that I had to replace all of the electronics of the washing machine for $450. I told him that I would think about it. I was charged $74.95 for this diagnosis. I looked at the washing machine myself and saw that the power button was not aligned properly. I made the adjustment, and it worked perfectly. I contacted Mr. Appliance to discuss the misdiagnosis. I was told by the office manager that she would speak to the technician and the owner and call me back. I have not been in contact since. I am looking for a refund of the $74.95 because the diagnosis of the problem was incorrect. I can't even imagine paying $450 for parts and labor for something that wasn't broken to begin with! If they intend to keep me as a customer, they would admit the mistake, stand by their work, and refund the fee.Desired Settlement: If they intend to keep me as a customer, they would admit the mistake, stand by their work, and refund the fee. I would continue using their services in the future if they stand by their service.

Business

Response:

I am sorry that Mr [redacted] is unhappy with our service. The tech did diagnose the problem properly.-The screen was dead indicating the board problems. Had a power on button been stuck there would have been an indication on the screen of E2, E15 or SR

These are normal error codes your board puts on when a button is stuck. If a button is stuck but there is no display there is a problem with the boards listed. On occasions the

boards can be rebooted by unplugging the machine and leaving unplugged for a period of time but that is no indication that the boards are good. To the contrary that indicates the board are not bleeding off static electricity and they have bad bleed down resistors and me blank board indicates the drop down transformer that takes 120 volts and drops it

down to low voltage for the board is overheating.

I am sorry but we are not going to refund your service fee since our servicer did his

job.

[redacted] Owner Moore & Moore Appliance Service LLC DBA:Mr. Appliance of Pittsburgh

Review: We have been dealing with this company since Dec,8 of 2012. They have made 10 trips out to try to fix our oven. We've dealt with three different technicians and the oven is still not fixed. At first they thought is was a control board. After ordering one and coming to install it, the oven was still not fixed. Our stove was over heating and was shutting off throwing an error code. The control board fixed the over heating but now it took 45 minutes just to get to 250 and it seamed to stop there. Another technician 3 more control boards and 5 trips later the stove still was taking forever to heat up. At that point we were told by the tech that the stove could not be fixed. We then received a bill for the work that was done that did not fix our oven. We called and complained about being billed for failed work and they sent out a 16 year experienced tech who told us the last board that was installed was faulty and another board was ordered. That fixed the slow heat up problem, but now the convection fan wasn't working. We've told them that we want it fixed and we would like to have a print out of what was done and what was replaced so we can go to the manufacture of the stove since it's only 2 years old and is having serious problems. We were told by the manager [redacted] that he would get that out to us and that there would be no further bills for our problems. Three times he's told us this and still we have not received our paper work. The last technician that came out we told him the same thing and he told us that with [redacted]s blessing he would order the part to fix the convection fan and get us our paper work, but that was back in March. I called and spoke to a receptionist on may 30th and told her that we have heard nothing and would like to know whats going on. She informed me that someone would call me back that day. My husband called the following day the 31st and was told the same thing. It is now June 18 and we have yet to know what is going on and have still not received our paper work.Desired Settlement: We would like the oven fixed completely at no charge like we were promised and would like it fixed within the next two weeks and our paper work,or we would like all our money back and they can leave it as is, but we still want our paper work for work and parts.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Mr. Appliance regarding complaint ID [redacted]

Regards,