Mr Rooter of Pittsburgh

Review: .I am still reeling with anger from this company. I was charge $223.36 for a so called extensive diagnostic. visit by their technician [redacted] on 7/8/14. The invoice # is [redacted]. I did cancel the work order the same evening the technician came because this company would not touch any H vac panels.(the pipe leak was above one of the air condition panels) I've mailed the signed notice of cancellation that evening. They do have it in their office. Mr. Rooter has not return my phone calls, or sent me a check to reimburse me. I'm still very disappointed that I was charged that much money for their guy to come check where the leak was, and him removing some laundry room ceiling panels. I had called at least eight times from the period of 7/28/14 to 9/5/14, and still the home office will not call me back. I felt like a was scammed. Back in mid August of this year, I had even received the help of an Angie's List representative. They apparently lied to her too. They told her, Stephanie, that they would reimburse me of my full amount. Nothing!!! Please help!Desired Settlement: I just want my full payment back of $223.36. If I have to go in person to pick up the check, I will.

Business

Response:

Dear Ms. [redacted],

Review: Came to open drain failed to do so but charged me anyway I have called countless times but money has not been refunded even though its been promisedDesired Settlement: 895.00

Business

Response:

Refund has been processed as of 8/11/14 at 9:21am. This may take up to 5 business days to show on the credit card statement, but I ensure you it has been officially processed by me personally.