Mr. Rooter Plumbing Corporation

I received a message from you on 7/12/on July 11, 17, the manager of MrRooter called to me and he said that he will be reviewed the matter over exchanges costsThe matter is not solved, so far!My estimated costs of exchange two parts are as follows: Cost of Mr Rooter $- $= $and this is a good priceCost of materials $plus cost of labor $Total cost of work should be $included taxes.I very appreciate your further assistance in solving this fraudulent costs.Sincerely, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

Our Manager,***, has left two messages and the customer has not returned his call. Please provide us with a phone number for contact

We have contacted the customer and have agreed to a refund. We are sorry for the inconvenience. MrRooter

We have contacted the customer and have agreed to refund him $591.10. We are sorry for any inconvenience

We have contacted the customer and have agreed upon a $refund. We will be mailing the check today. We are sorry for any inconvenience

We will have the Operations Manager look into this and contact Mr*** to discuss the problem

We are a flat rate company.  We have different flat rates for different jobs according to whatever the plumbing or sewer problem it is.    We charge $360.73 to pull a toilet and snake the drain.  I'm sorry our Invoice doesn't print that on it.  We do not give the...

specifics of the jobs on the invoice.  We explain to the customer what we are going to do before the job, and we get the approval from them and have them sign a contract on our IPads. Upon completion we email an invoice. We are a labor intensive service with expensive equipment and we try and work as clean as possible without disrupting anyone.  Please accept our apology for not explaining the service better.

We have scheduled an appointment with the customer this Saturday  07/20/2014 to review and correct the problem.

Mark, the Columbus Mr. Rooter Manager, called [redacted] on 07/28/2015.  He offered her a $400.00 refund that we feel is reasonable.  She hung up on him!

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

We have contacted the customer and have agreed on a reimbursement.  Thanks we resolved the problem.

We have contacted the customer and have agreed upon a reasonable refund.   Mr. [redacted] has accepted our apologies and refund.

I received a message from you on 7/12/17 on July 11, 17, the manager of Mr. Rooter called to me and he said that he will be reviewed the matter over exchanges costs. The matter is not solved, so...

far!My estimated costs of exchange two parts are as follows:  Cost of Mr Rooter $237.71 - $125 = $112.71 and this is a good price. Cost of materials $40 plus cost of labor $65. Total cost of work should be $112.71 included taxes.I very appreciate your further assistance in solving this fraudulent costs.Sincerely, [redacted]

We will have one of our managers look into this and respond quickly.

We will contact our Managers and investigate and get back with our response.Bill

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes it is settled and I am thankful to speaking to Mr [redacted] from Mr.Rooter in regards to this matter. He took the time to look into it thoroughly and pointed out that they had credited my account $ 1200.00 already and  the issues was with the estimates for the work, my not catching the credit, and mostly with [redacted] billing statements. Again, I thank Mr [redacted] for taking the time to go over this with meRegards,
[redacted]

Our Excavation Managers have contacted [redacted] and there was some confusion on the price because it was financed by [redacted].  The price was adjusted $1000.00 before we processed it thru [redacted], but she thought it was more because she had 2 Proposals adding up to a higher price, but it...

in fact was $1000.00 less.   [redacted] has said she now understands.Thank you.[redacted]Manager of corporate Administration

WE HAVE GONE OUT TO THE CUSTOMERS HOME, REPAIRED THE ITEMS AND HAVE REFUNDED HER $100.00.  THE CUSTOMER WAS SATISFIED.

We will be contacting the Operations Manager and Field Manager to find out exactly what happened.  We will get back to you as soon as spossible. Thanks!