Mr Rooter Plumbing of Seattle

***, ? ? ? ? ? Thank you for reaching out to us in order to inform of us of your experienceI need to gather more information from you in order to look over the job that was done and see what we can doPlease call me directly at [redacted] or email at [redacted] @mrrootersea.comWe look forward to getting this resolved Sincerely, Robert M [redacted] Operations Manager

[redacted] , Thank you for reaching out to inform us of this circumstanceI will be meeting with RUben and my crew on Friday morning to discuss in detail what happenedI look forward to speaking with you in regards to a fair outcome once I have all the information necessaryI look forward to getting this resolved Thank you, Robert M [redacted] General Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

MrRooter has spoken with Mr [redacted] and has mutually agreed on a fair resolution on the repair work

***, Thank you for reaching out to us in order to inform of us of your experienceI need to gather more information from you in order to look over the job that was done and see what we can doPlease call me directly at [redacted] or email at [redacted] @mrrootersea.comWe look forward to getting this resolved Sincerely, Robert M [redacted] Operations Manager

Operations Manager Robert M*** reached out to the customer Derik *** on 6/30/After discussion of the job and work performed, MrRooter and Mr*** have agreed on a fair and proper creditThis case has been satisfied and the customers expectations have been met

Revdex.com:
The operations Manager (Robert M*** from MrRooter in Seattle was great to work with to resolve the issues that we had previously had with the job supervisorLots of misinformation had been given which caused the problem to manifest itself after only a couple of yearsThe exterior rework was completed and verified to everyone's satisfactionThe extra work that was needed was completed the first of this monthRobert M*** did an outstanding job of getting the facts straight and resolving the issues so that the real rework could be done, and it was.*** *** *** *** 2/24/

We have spoken to the customer and agreed to go out and do the work for no charge.

***,
Thank you for bringing this concern to our attentionI want to first apologize for any inconveniance that occured on our behalfIt is my understanding that on Friday April 1st, all be it a late night, we were able to get everything completedI apologize for the late night and
unpreparedness on our endMy plumber had informed me that everything was finished and I called and left a message in regards to your concern with no responsePlease let me know if there is any further concern

***,
Thank you for reaching out to inform us of this circumstanceI will be meeting with RUben and my crew on Friday morning to discuss in detail what happenedI look forward to speaking with you in regards to a fair outcome once I have all the information necessaryI look
forward to getting this resolved
Thank you,
Robert M***
General Manager

***,
Thank you for reaching out to us in order to inform of us of your experienceI need to gather more information from you in order to look over the job that was done and see what we can doPlease call me directly at *** or email at
***@mrrootersea.comWe look forward to getting this resolved
Sincerely,
Robert M***
Operations Manager

Subject: #***
Mr M*** statred they would refund me, Its been two weeks now and no refund

***,
Thank you for bringing this concern to our attentionI want to first apologize for any inconveniance that occured on our behalfIt is my understanding that on Friday April 1st, all be it a late night, we were able to get everything completedI apologize for the late night and
unpreparedness on our endMy plumber had informed me that everything was finished and I called and left a message in regards to your concern with no responsePlease let me know if there is any further concern

Subject: #***
Mr M*** statred they would refund me, Its been two weeks now and no refund

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

MrRooter has spoken with Mr*** and has mutually agreed on a fair resolution on the repair work

MrRooter has attempted to reach customer and left voicemails with no response callMrRooter is willing to refund the entire charges of $but has been unsuccessful in reaching the customer

Revdex.com:
The operations Manager (Robert M*** from MrRooter in Seattle was great to work with to resolve the issues that we had previously had with the job supervisorLots of misinformation had been given which caused the problem to manifest itself after only a couple of yearsThe exterior rework was completed and verified to everyone's satisfactionThe extra work that was needed was completed the first of this monthRobert M*** did an outstanding job of getting the facts straight and resolving the issues so that the real rework could be done, and it was.*** ***? ? ? *** ***? ? ? ? ? 2/24/

The refund check was mailed yesterday

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***