Mr. Transmission

From: [redacted] Sent: Tuesday, June 21, 2016 9:16 AMSubject: Complaint ID [redacted] This is a response to Complaint ID # [redacted] Included in this email are a recorded phone conversation, Work order information, and an email to Mr. [redacted] that will discredit Mr. [redacted]...

Claims from the very beginning to the end of his complaint. On May 16th 2016 [redacted] called at 11:29 Am (Audio included) telling us he had a problem with his 2006 VW Jetta in first and second gear.  He inquired about a fluid change.  It was explained to him that before we performed a fluid change we would check out his car first.  Arrangements were made for him to drop his car off after hours  Tuesday May17th 2016, his car was out front with his keys in our drop box.  We began our performance check, which included a road test, computer diagnosis, and lift inspection.  (Check out sheet included in this email).  After we completed our check out, I called him with our findings.  The transmission fluid was level but burnt.  On the road test the transmission shuddered and jerked shifting from first to second gear.  No check engine or check transmission lights were on, but we scanned the computer.  As we do with all vehicles.  There was one code in the system: PO732 Gear Ratio Error 2nd gear.  When we put the vehicle on the lift we discovered the adjustments were correct, no electrical damage to the wires, but some leaks had developed. When I explained this to him, I told him that all this indicates there is something wrong inside the transmission.  I recommended our R.D.I. service to find out exactly what has gone wrong or come apart inside the transmission.  Our R.D.I. service means, we REMOVE the transmission from the vehicle, DISMANTLE the transmission completely, and INSPECT all parts inside the transmission, to determine what has failed and cause of failure.  I'll add that this is a standard practice in our industry because this is the only way you can truly find out what is wrong.  I went on to tell Mr. [redacted] that we charge $698.00 for this service, but at which point he decides for us to perform the repair, this charge goes away.  This covers us because there are several hours labor involved in case he decides not to have anything done.  I explained that at that point if he decides not to have any work done then he would only be charged the $698.00 and we would reassemble the transmission and install it back into his vehicle.  He approved the R.D.I service that morning of May 17th 2016 at 11:38 Am as shown on the check out sheet.  I told Mr. [redacted] that it would take us the rest of the day to get the transmission out and I would call him the next morning.  The next morning I called to inform him on what we had found wrong inside the transmission and the cost of the repair.  He stated to you that I quoted him a price of $4200.00.  This is false.  An email was sent to him which I will forward also to you.  This includes the break down of what needed to be replace and the final cost.  The final cost was $3816.83.  This included tax.  A $383.17 difference than what he claims.  As you will see in the email sent to him.  He said there was no way all this was damaged.  So, at this point I invited Mr. [redacted] to come to the store and we would show him everything that was damaged and the cause of it.  He agreed to come over but never showed.  Instead, he called back later asking if he found a used transmission would I install it.  I told him yes, but don't recommend it because I can't warranty it.  I gave him a labor price that excluded the inspection fee that he owed.  I waived this.  The labor rate to perform this service of installing his transmission is 12.2 hours at our shop rate of $95.00 an hour, plus transmission fluid the total was $1308.99.  He stated he would call me back.  I never heard from him for several days.  I made various attempts to call him.  On May 23rd he finally answered and informed me he did not have the money to do the repair.  I told him that we would reassemble the transmission and install it back into his vehicle.  He asked if I could leave the transmission out and place all the parts in boxes.  I told him no and explained why I couldn't.  The reason why is because if we had done that and any of the parts came up missing, we would be liable for the missing parts.  Its our policy.  He didn't like that but I told him that's what we do here and this also would take time to do but should be done the next day.   He said okay hanging up the phone.  The next afternoon on May 24th 2016 we had the transmission back into the vehicle.  I called him telling him it was ready.  (A receipt with date will be included also) He was still upset I didn't put it in boxes but said he'd come in the following morning to pick the car up.  The next morning he never showed.  When he did not show I started making phone calls to him again getting no response from him.  On June 2nd he shows up, pays, and picks up his car.  (A receipt will be included with date when he paid) On June 8th 2016 I received a call from Mr. [redacted] stating he wanted his money back because he took his car to two places.  These repair shops said we never had it out due to the transmission being dirty.  And he had pictures.  When putting a transmission back into a customers car who declined repairs, we put it back exactly the way it came out.  We do not clean the transmission.  As a matter of fact, I did ask him to come look at the transmission while it was apart and dismantled.  He said my business is a scam and I got caught.  With the paramount of lies shown here, it is clear who the was being scammed.  There will be no refund and no apology from me.     [redacted]EMAIL[redacted] Wed, May 18, 2016 9:38 am

I talked to Mr. [redacted] on Thursday April 9th, 2015. I'm including the two reco[redacted]ngs of my conversation with [redacted] about the free checkout and how the free towing works if we do the repair.  These reco[redacted]ngs will help in your decision making process.  If...

you have any questions please feel free to call me at [redacted]
 Thank you,
[redacted]
Mr. Transmission/ Milex
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
The company did not disclaim hidden labor cost,  and obviously did not do a "free visual check",  as if they had, they would have seen it was a broken hydraulic cable; which was later found and easily repaired, without disassembling any parts (a service they claim was necessary,  yet was found to be untrue). I request  the last reco[redacted]ng with [redacted] informing him of labor charge to disassemble and diagnose, in addition to the reco[redacted]ng of my and [redacted]'s conversation recorded around 2:20 pm that day
Regards,
[redacted]

[redacted]
[redacted]
[redacted]  I'm [redacted], owner of Mr. Transmission, responding to Complaint ID [redacted].  I'll be discussing with a time line what really occurred with Mr....

[redacted], with proof to show that what he is stating is false.On the morning of March 1 2016 [redacted] called me explaining that his car was not moving.  I suggested to him that we could tow it in and check it out at no charge.  The towing would be at no charge providing we did repair.  He agreed and I arranged for his 2008 Nissan [redacted] to be towed.  (Included in this email  is a receipt of the tow with date included).   When his car arrived we began checking it out confirming his car quits pulling shortly after take off.  After a thorough check out  and lift inspection we concluded this was not a simple fix.  The transmission also was making a noise internally.  (Included in this email is the check out sheet with dates and times).  [redacted] called me the same day and I explain to him that we needed to perform our RDI service.  This included Removal of the transmission, Dismantling it, and Inspecting all internal hard parts to determine what the problem was and the cost to repair it. The charge for this service is 498.00 and when repairs are approved the 498.00 is not charged.  If the repairs are not approved then he would get charged the 498.00.  It covers us at this point since there is a lot of labor involved taking the transmission out and inspecting it.  He understood and approved this service at 12:46pm, on the same day of March 1 2016.  Which is noted on the check out sheet.  I explained to him I would be in touch with him the next day.  He said due to his job it would be easier to call me.He called the next day, we had the transmission out and I explained what the problem was and the cost to rebuild the transmission.  He approved the repairs at 12:11am on March 2 2016.  I also explained to him that we had most parts in stock, but there were a few items that needed to be ordered and gave him an estimated day of completion between Tuesday the 8th of March 2016 or Wednesday the 9th of March 2016.  He understood that.  He explained when completed that I could call him, but he may not be able to answer the phone but leave a message.  On Wednesday the 9th of March 2016 the repairs were completed.  I called him leaving him a message to call me, he called me back.  He picked up the same day on March 9th 2016.  (The completion of repairs and receipt of what was done with his signature is included in this email.)The following day on March 10th 2016 [redacted] called me and informed me that his car was not shifting.  I explained to him that Nissan designed their transmissions so you don't feel the shifting of the transmission.  I asked him to come by to take a drive together so I could better show him how his transmission works.  He said he would but he never showed up.  On the 24th of March 2016 he called again explaining that is still was not shifting.  I told him if he would just come in we would take a test drive together and I would explain how his transmission worked in person.  He said he would on Friday the 25th of March 2016.  On that morning of the 25th his car was here before we opened at 8:00am.  He had dropped it off.  I looked for the keys in our drop box and they were not there.  I called him leaving him a message to call me.  He called back and I asked where he left the keys.  Also telling him, that I wish he were here so we could drive his car together.  At that time he also explained to me that on his dash sometimes manually it was not showing the gears 1 though 5.  I told him that I would check that out myself asking him again to come up here.  He said he would.Once I checked out his car I confirmed that at times in the dash that the manual selection was not showing up.  This was a simple adjustment and we promptly fixed the issue.  I drove his car seeing that the transmission was working properly.  I contacted him I explained the manual selection was a minor adjustment and his transmission was shifting as it should.  Explaining again how Nissan had designed the transmission so that the shifts are not felt.  (Documentation of the shifting of Nissans  is also included in this email.)  I asked him again to please come up here so we can drive together in his car.  He said he could not and instructed me where to leave his keys and he would pick the car up after hours. As you can see in the receipts the time frame does not match what he is stating.  His car was not here for two weeks before we began repairs.  I still request that he would stop by so we could take a road test together.  Nissan has a different type of transmission called a CVT (Continuously Variable Transmission), not a traditional transmission in other cars where shifts are clearly felt.If you have any other questions, feel free to call me at [redacted] or through this email.Sincerely,[redacted]Mr. Transmission / Milex

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for providing the last call reco[redacted]ng.  How convenient (for Mr.Transmisson, not the customer) that outgoing calls aren't recorded.
Regards,
[redacted]

Review: Mr.transmission rebuild my transmission just a1 yr and 3months and I broke down and had took it to a mechanic to see what's wrong with it and they told me it was the transmission I was mad when they told me that cause I just had it rebuilt I called Mr.transmission and told them and they said they could come get it and look at it at my expense and I told him that I could not afford to put any more money out cause my paper didn't state my warranty it just said if no box is marked warranty will be 90 days or 4'000miles

Business

Response:

THE COMPLAINT CALLED WANTED US TO TOW FREE TO CHECK OR REPAIR HER 02 HONDA ODYSSEY. SHE SAID ANOTHER GARAGE TOLD HER THAT SHE HAD A BAD TRANSMISSION. THE WARRANTY HAD BEEN PAST DEADLINE FOR 3 MONTHS, WHEN SHE LEFT HERE WITH THE HONDA IT HAD A LEAKING WATER PUMP AND WAS STATED ON HER COPY OF THE RECEIPT AND WAS INFORMED THAT IF THE HONDA OVER HEATED IT WOULD VOID HER WARRANTY. SHE SAID SHE HAD NO MORE MONEY. WE WILL BE MORE THAN GLAD TO CHECK OUT HER HONDA FOR FREE AND REPAIR IT AT A VERY REASONABLE [redacted] IF REPAIRS IS NEEDED, TOWING AND PARTS CAN NOT BE FREE WHEN PAST WARRANTY DATE.

ENCLOSED IN THIS FAX IS A COPY OF THE RECEIPT.

IF NEED ANY MORE INFO PLEASE CALL [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I am not satisfied because the water pump has nothing to do with transmission and it didn't get hot.

Mr transmission tried to take short cuts on repair work and preformed a type of "fix" that is NEVER done by a dealership or qualified repairman, they fabricated a part to "fix" something that needs to be replaced in order to be repaired.. they never even mentioned the proper way of doing the repair as an option.. the vehicle broke down/problem returned with in days of being "fixed". their attitude was so bad we chose to take our car to a different place and pay to have the work done right.. over letting them do more of the same quality work at no cost.