Complaint: [redacted] I am rejecting this response because:I am concerned that the "client" referred to in the response has my cell phone number and is supplying it to collection agencies to use I am also questioning the policies and practices of the collection agency to use an unverified number Since the agency says they will no longer call me, I guess they now realize I am not the person they were trying to contact, a realization that would have occurred had someone been on the line any of the times I answered the phone What assurances do I have that there will be repercussions to the client? Is my number just some random number that the client got lucky with, or will it be supplied to other agencies by this client in the future? I subscribe to all "do not call" lists I understand collection agencies do not have to abide by such lists, but I think home phone numbers should be used instead of work/cell phone numbers.I am glad I will not be receiving any more calls, but still have the concerns expressed above Regards, [redacted]
Dear Ms [redacted] , MRS BPO, L.L.C(MRS) is in receipt of Ms [redacted] follow up response regarding NJ Revdex.com case number [redacted] In September 2014, MRS stopped reporting the account to the credit bureaus and subsequently submitted a request to remove the reporting of Ms [redacted] account Upon receipt of Ms [redacted] response of November 20, 2014, we requested and received confirmation that the account was removed per our initial request We believe we have taken all necessary steps to satisfy Ms [redacted] concerns If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted] *** ###-###-#### [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Ms [redacted] , [redacted] (MRS) is in receipt of Mr [redacted] response regarding case number [redacted] Please know that MRS takes every concern seriously, and welcome the opportunity to assist Mr [redacted] telephone number ending in [redacted] was provided by our client as a viable contact number to reach one of their customers Upon receipt of Mr [redacted] initial notification via your agency, we immediately marked his phone number to prevent future calls from our office regarding the matterWe also notified our client that the phone number is not a viable number to reach the intended customer, so that they would update their records to ensure it is not supplied by them to any other agencies in the future We strive for the utmost level of service and support and apologize for any inconvenience this may have caused Sincerely, [redacted] ###-###-#### [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However, if they do not follow thru and stop erroneously calling my phone, I will reopen this case
Regards,
* ***
Dear Ms***, MRS BPO, L.L.C(MRS) is in receipt of Mr*** concern submitted via your office, case number ***. We welcome the opportunity to assist in resolving this matter. Our
Quality Assurance Department has initiated an investigation in order to promptly address the concerns cited in Mr*** complaint Mr*** account, ending in 2378, was placed with our office for collections on February 5, MRS sent a Debt Validation letter to the Customer on February 6, 2015, which gave him the opportunity to dispute the debtIt also provided a link (***) for additional information regarding *** lawOn March 2, 2015, MRS sent a letter providing options in order to resolve the Customer’s accountThis letter differs from the Debt Validation letter and the required disclosures thereinUpon receipt of this complaint, the account was placed on hold to avoid further escalation of this matter; however, MRS would certainly be willing to assist Mr*** in a resolution if desired It is paramount that Mr*** is aware that the original creditor will be supplying the validation of debt based on his request We have attached copies of the letters for your convenienceShould you need assistance regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C*** *** *** *** *** *** *** ** *** ###-###-#### ***
Dear *** *** MRS BPO, L.L.C(MRS) is in receipt of *** *** concern submitted via your office, case number ***. Our Quality Assurance Department has initiated an investigation in
order to promptly address your concerns During our only conversation with *** ***, on December 22, 2014, we were informed we had an incorrect address on file and, despite our request we were not provided with the correct address. We were also informed that *** *** had previously disputed the debt and would like to dispute the debt againWe notified our client of *** *** disputeWe ceased collection efforts regarding this account and have requested the credit bureaus remove the reporting of this debt MRS apologizes for any misunderstanding or inconvenience this may have causedIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** ***
*** *** ** ***
*** ***
***
Dear Ms***, *** *** *** (MRS) is in receipt of your concern submitted via your agency, case number ***. Our Quality Assurance Department has initiated an investigation in order to promptly address your
concerns We were attempting to resolve an account which was placed with our office on December 14, by our clientIn our attempts to reach the appropriate party, we contacted telephone number ###-###-####, which was provided as viable contact numberOn January 27, 2015, Mr*** informed us we were contacting a wrong number to reach the appropriate partyWe immediately removed Mr*** telephone number from our file to prevent any future calls regarding this accountPlease note, this was the first and only conversation we spoke with Mr*** and the first time we were informed we were calling a wrong party If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, *** *** *** Quality Assurance *** *** *** *** *** ** ###-###-#### ***
Dear Ms*** MRS BPO, L.L.C(MRS) is in receipt of your concern submitted via your agency, case number 10429024. Our Quality Assurance Department has initiated an investigation in order to
promptly address your concerns. In our attempts to reach the appropriate party for an account which was placed in our office on November 20, 2014, we contacted telephone number *** *** It was not until we spoke with Mr*** on February 2, 2015, that we learned we were contacting the wrong partyWe immediately marked his telephone number as do not call, to prevent any future call attempts regarding this accountMRS apologizes for any misunderstanding or inconvenience this may have caused If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. ***
*** *** ***
*** ***
*** *** ***
*** *** ** ***
*** ***
***
Dear Ms***, MRS BPO, L.L.C(MRS) is in receipt of Mr*** concern, which was submitted via your office, the New Jersey Revdex.com, case number ***. Our Quality Assurance Department has initiated an investigation
in order to promptly address Mr*** concerns We were attempting to resolve Mr*** account which was received in our office on September 8, 2004, from our client *** *** ***There were no statements made during any of our conversations indicating any type of legal action would be takenWe offered to accept a $payment to provide Mr*** additional time to seek funds to possibly settle the account in the beginning of 2015. MRS did not buy this debt; therefore, we are unable to write it off. We have notified our client of Mr*** concerns regarding his account Per Mr*** request, MRS has ceased all communication regarding this accountIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** *** *** *** NJ ###-###-#### ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will be standing by for furnished proof of account and delinquency
Regards,
*** ***
Dear Ms***, *** *** *** (MRS) is in receipt of Mr*** concern submitted via your office, case number ***. We welcome the opportunity to assist in resolving this matter. Our
Quality Assurance Department has initiated an investigation in order to promptly address the concerns cited in Mr*** complaint Mr*** telephone number, ending in ***, was supplied by a client of ours to reach one of their customersOur internal evidence supports that we did not have any verbal communication with Mr*** and all call attempts resulted in no answerAs an internal practice, for security purposes, MRS does not leave messages We would appreciate it if you would please make Mr*** aware that, upon receipt of this complaint, MRS ceased call attempts to his phone numberShould you need assistance regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, *** *** *** *** ***
*** *** ***
*** *** ** *** ###-###-#### ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear *** ***MRS BPO, L.L.C(MRS) is in receipt of *** *** concern submitted via your office, case number ***. We welcome the opportunity to assist in resolving this matter. Our Quality Assurance Department has initiated an investigation in order to promptly address the
concerns cited in *** *** complaint.*** *** had two (2) accounts placed with our office for collections. The first account, ending in *** is no longer active with our office and has been returned to our client. *** *** would need to contact the original creditor should he need assistance, or have an inquiry as to the status of this particular accountThe second account, ending in ***, is currently with our office. MRS would certainly be willing to assist *** *** in a resolution. It is paramount that *** *** is aware that MRS does not report to the credit reporting agencies The original creditor is responsible for updating credit informationShould you need assistance regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance*** *** ***
*** *** ** ***
*** ***
***
Dear Ms***, *** *** *** (MRS) is in receipt of your concern submitted via your agency, case number ***. Our Quality Assurance Department has initiated an investigation in order to
promptly address your concerns In our attempts to reach the appropriate party for an account, which was forwarded to our office on November 26, 2014, we contacted telephone number ###-###-####Upon receipt of this complaint, we marked Mr*** telephone number as do not call to prevent any future telephone calls regarding this accountAccording to our records this was our first notification we were contacting a wrong telephone numberMRS apologizes for any misunderstanding or inconvenience this may have caused If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, *** *** ***Quality Assurance *** *** *** *** *** ** *** ###-###-#### ***
Dear Ms***, *** *** *** (MRS) is in receipt of Mr*** concern submitted via your agency, case number ***. Our Quality Assurance Department has initiated an investigation in order to promptly
address the complainant’s concerns We are in receipt of Mr*** dispute and after investigation we were not able to confirm ownership of the accountTherefore, we have requested our reporting of this account be removed from Mr*** credit reportWe have ceased all future collection activity regarding this account If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, *** *** *** Quality Assurance *** *** *** *** *** ** ###-###-#### ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted] MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your office, case number 10356179. Our Quality Assurance Department has initiated an investigation in...
order to promptly address [redacted] concerns. On December 8, 2014, MRS sent letters to [redacted], to the same address listed in the complaint, notifying her that these accounts had been placed in our office for collection. This complaint was the first and only request for validation of “proof” of the debts. We have requested validation documentation from our client for these debts and upon receipt of this documentation we will provide it to [redacted]. We apologize if [redacted] perceived our customer service as being rude or harassing. We have reviewed the conversations with [redacted], and we respectfully deny these allegations, as our agents were professional. We are willing to continue to work with [redacted] to resolve these accounts. We suggest her monthly payments be greater than the interest, which is accruing on the account, to ensure that the balances do not continue to increase. We will apply any payment we receive regarding these accounts towards the outstanding balances. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted], [redacted] (MRS) is in receipt of your concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to...
promptly address your concerns. We were attempting to contact Ms. [redacted] with regards to an account which was placed in our office for collection on October 19, 2014 by our client, [redacted]. This complaint was our first communication with Ms. [redacted]. We have notified our client of her dispute and request for validation documentation. Upon receipt of the documentation, we will immediately forward it to Ms. [redacted]. We have ceased all collection activity, until the validation is received by Ms. [redacted]. We have ceased our credit reporting of this account to the credit bureaus. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, [redacted] Quality Assurance [redacted], NJ [redacted] ###-###-#### [redacted]
Dear Ms. [redacted], [redacted] (MRS) is in receipt of Mr. [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in...
order to promptly address the complainant’s concerns. We are in receipt of Mr. [redacted] dispute and after investigation we were not able to confirm ownership of the account. Therefore, we have requested our reporting of this account be removed from Mr. [redacted] credit report. We have ceased all future collection activity regarding this account. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,[redacted]Quality Assurance[redacted] 08003 ###-###-#### [redacted]
Complaint: [redacted] I am rejecting this response because:I am concerned that the "client" referred to in the response has my cell phone number and is supplying it to collection agencies to use I am also questioning the policies and practices of the collection agency to use an unverified number Since the agency says they will no longer call me, I guess they now realize I am not the person they were trying to contact, a realization that would have occurred had someone been on the line any of the times I answered the phone What assurances do I have that there will be repercussions to the client? Is my number just some random number that the client got lucky with, or will it be supplied to other agencies by this client in the future? I subscribe to all "do not call" lists I understand collection agencies do not have to abide by such lists, but I think home phone numbers should be used instead of work/cell phone numbers.I am glad I will not be receiving any more calls, but still have the concerns expressed above Regards, [redacted]
Dear Ms [redacted] , MRS BPO, L.L.C(MRS) is in receipt of Ms [redacted] follow up response regarding NJ Revdex.com case number [redacted] In September 2014, MRS stopped reporting the account to the credit bureaus and subsequently submitted a request to remove the reporting of Ms [redacted] account Upon receipt of Ms [redacted] response of November 20, 2014, we requested and received confirmation that the account was removed per our initial request We believe we have taken all necessary steps to satisfy Ms [redacted] concerns If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly Our contact information is below Sincerely,MRS BPO, L.L.C.Quality Assurance [redacted] *** ###-###-#### [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Ms [redacted] , [redacted] (MRS) is in receipt of Mr [redacted] response regarding case number [redacted] Please know that MRS takes every concern seriously, and welcome the opportunity to assist Mr [redacted] telephone number ending in [redacted] was provided by our client as a viable contact number to reach one of their customers Upon receipt of Mr [redacted] initial notification via your agency, we immediately marked his phone number to prevent future calls from our office regarding the matterWe also notified our client that the phone number is not a viable number to reach the intended customer, so that they would update their records to ensure it is not supplied by them to any other agencies in the future We strive for the utmost level of service and support and apologize for any inconvenience this may have caused Sincerely, [redacted] ###-###-#### [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However, if they do not follow thru and stop erroneously calling my phone, I will reopen this case
Regards,
* ***
Dear Ms***, MRS BPO, L.L.C(MRS) is in receipt of Mr*** concern submitted via your office, case number ***. We welcome the opportunity to assist in resolving this matter. Our
Quality Assurance Department has initiated an investigation in order to promptly address the concerns cited in Mr*** complaint Mr*** account, ending in 2378, was placed with our office for collections on February 5, MRS sent a Debt Validation letter to the Customer on February 6, 2015, which gave him the opportunity to dispute the debtIt also provided a link (***) for additional information regarding *** lawOn March 2, 2015, MRS sent a letter providing options in order to resolve the Customer’s accountThis letter differs from the Debt Validation letter and the required disclosures thereinUpon receipt of this complaint, the account was placed on hold to avoid further escalation of this matter; however, MRS would certainly be willing to assist Mr*** in a resolution if desired It is paramount that Mr*** is aware that the original creditor will be supplying the validation of debt based on his request We have attached copies of the letters for your convenienceShould you need assistance regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C*** *** *** *** *** *** *** ** *** ###-###-#### ***
Dear *** *** MRS BPO, L.L.C(MRS) is in receipt of *** *** concern submitted via your office, case number ***. Our Quality Assurance Department has initiated an investigation in
order to promptly address your concerns During our only conversation with *** ***, on December 22, 2014, we were informed we had an incorrect address on file and, despite our request we were not provided with the correct address. We were also informed that *** *** had previously disputed the debt and would like to dispute the debt againWe notified our client of *** *** disputeWe ceased collection efforts regarding this account and have requested the credit bureaus remove the reporting of this debt MRS apologizes for any misunderstanding or inconvenience this may have causedIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** ***
*** *** ** ***
*** ***
***
Dear Ms***, *** *** *** (MRS) is in receipt of your concern submitted via your agency, case number ***. Our Quality Assurance Department has initiated an investigation in order to promptly address your
concerns We were attempting to resolve an account which was placed with our office on December 14, by our clientIn our attempts to reach the appropriate party, we contacted telephone number ###-###-####, which was provided as viable contact numberOn January 27, 2015, Mr*** informed us we were contacting a wrong number to reach the appropriate partyWe immediately removed Mr*** telephone number from our file to prevent any future calls regarding this accountPlease note, this was the first and only conversation we spoke with Mr*** and the first time we were informed we were calling a wrong party If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, *** *** *** Quality Assurance *** *** *** *** *** ** ###-###-#### ***
Dear Ms*** MRS BPO, L.L.C(MRS) is in receipt of your concern submitted via your agency, case number 10429024. Our Quality Assurance Department has initiated an investigation in order to
promptly address your concerns. In our attempts to reach the appropriate party for an account which was placed in our office on November 20, 2014, we contacted telephone number *** *** It was not until we spoke with Mr*** on February 2, 2015, that we learned we were contacting the wrong partyWe immediately marked his telephone number as do not call, to prevent any future call attempts regarding this accountMRS apologizes for any misunderstanding or inconvenience this may have caused If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. ***
*** *** ***
*** ***
*** *** ***
*** *** ** ***
*** ***
***
Dear Ms***, MRS BPO, L.L.C(MRS) is in receipt of Mr*** concern, which was submitted via your office, the New Jersey Revdex.com, case number ***. Our Quality Assurance Department has initiated an investigation
in order to promptly address Mr*** concerns We were attempting to resolve Mr*** account which was received in our office on September 8, 2004, from our client *** *** ***There were no statements made during any of our conversations indicating any type of legal action would be takenWe offered to accept a $payment to provide Mr*** additional time to seek funds to possibly settle the account in the beginning of 2015. MRS did not buy this debt; therefore, we are unable to write it off. We have notified our client of Mr*** concerns regarding his account Per Mr*** request, MRS has ceased all communication regarding this accountIf you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.CQuality Assurance *** *** *** *** *** NJ ###-###-#### ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will be standing by for furnished proof of account and delinquency
Regards,
*** ***
Dear Ms***, *** *** *** (MRS) is in receipt of Mr*** concern submitted via your office, case number ***. We welcome the opportunity to assist in resolving this matter. Our
Quality Assurance Department has initiated an investigation in order to promptly address the concerns cited in Mr*** complaint Mr*** telephone number, ending in ***, was supplied by a client of ours to reach one of their customersOur internal evidence supports that we did not have any verbal communication with Mr*** and all call attempts resulted in no answerAs an internal practice, for security purposes, MRS does not leave messages We would appreciate it if you would please make Mr*** aware that, upon receipt of this complaint, MRS ceased call attempts to his phone numberShould you need assistance regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, *** *** *** *** ***
*** *** ***
*** *** ** *** ###-###-#### ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear *** ***MRS BPO, L.L.C(MRS) is in receipt of *** *** concern submitted via your office, case number ***. We welcome the opportunity to assist in resolving this matter. Our Quality Assurance Department has initiated an investigation in order to promptly address the
concerns cited in *** *** complaint.*** *** had two (2) accounts placed with our office for collections. The first account, ending in *** is no longer active with our office and has been returned to our client. *** *** would need to contact the original creditor should he need assistance, or have an inquiry as to the status of this particular accountThe second account, ending in ***, is currently with our office. MRS would certainly be willing to assist *** *** in a resolution. It is paramount that *** *** is aware that MRS does not report to the credit reporting agencies The original creditor is responsible for updating credit informationShould you need assistance regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance*** *** ***
*** *** ** ***
*** ***
***
Dear Ms***, *** *** *** (MRS) is in receipt of your concern submitted via your agency, case number ***. Our Quality Assurance Department has initiated an investigation in order to
promptly address your concerns In our attempts to reach the appropriate party for an account, which was forwarded to our office on November 26, 2014, we contacted telephone number ###-###-####Upon receipt of this complaint, we marked Mr*** telephone number as do not call to prevent any future telephone calls regarding this accountAccording to our records this was our first notification we were contacting a wrong telephone numberMRS apologizes for any misunderstanding or inconvenience this may have caused If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, *** *** ***Quality Assurance *** *** *** *** *** ** *** ###-###-#### ***
Dear Ms***, *** *** *** (MRS) is in receipt of Mr*** concern submitted via your agency, case number ***. Our Quality Assurance Department has initiated an investigation in order to promptly
address the complainant’s concerns We are in receipt of Mr*** dispute and after investigation we were not able to confirm ownership of the accountTherefore, we have requested our reporting of this account be removed from Mr*** credit reportWe have ceased all future collection activity regarding this account If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, *** *** *** Quality Assurance *** *** *** *** *** ** ###-###-#### ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted] MRS BPO, L.L.C. (MRS) is in receipt of [redacted] concern submitted via your office, case number 10356179. Our Quality Assurance Department has initiated an investigation in...
order to promptly address [redacted] concerns. On December 8, 2014, MRS sent letters to [redacted], to the same address listed in the complaint, notifying her that these accounts had been placed in our office for collection. This complaint was the first and only request for validation of “proof” of the debts. We have requested validation documentation from our client for these debts and upon receipt of this documentation we will provide it to [redacted]. We apologize if [redacted] perceived our customer service as being rude or harassing. We have reviewed the conversations with [redacted], and we respectfully deny these allegations, as our agents were professional. We are willing to continue to work with [redacted] to resolve these accounts. We suggest her monthly payments be greater than the interest, which is accruing on the account, to ensure that the balances do not continue to increase. We will apply any payment we receive regarding these accounts towards the outstanding balances. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, MRS BPO, L.L.C. Quality Assurance [redacted]
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted], [redacted] (MRS) is in receipt of your concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to...
promptly address your concerns. We were attempting to contact Ms. [redacted] with regards to an account which was placed in our office for collection on October 19, 2014 by our client, [redacted]. This complaint was our first communication with Ms. [redacted]. We have notified our client of her dispute and request for validation documentation. Upon receipt of the documentation, we will immediately forward it to Ms. [redacted]. We have ceased all collection activity, until the validation is received by Ms. [redacted]. We have ceased our credit reporting of this account to the credit bureaus. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely, [redacted] Quality Assurance [redacted], NJ [redacted] ###-###-#### [redacted]
Dear Ms. [redacted], [redacted] (MRS) is in receipt of Mr. [redacted] concern submitted via your agency, case number [redacted]. Our Quality Assurance Department has initiated an investigation in...
order to promptly address the complainant’s concerns. We are in receipt of Mr. [redacted] dispute and after investigation we were not able to confirm ownership of the account. Therefore, we have requested our reporting of this account be removed from Mr. [redacted] credit report. We have ceased all future collection activity regarding this account. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,[redacted]Quality Assurance[redacted] 08003 ###-###-#### [redacted]