Complaint: [redacted]
I am rejecting this response because:I am concerned that the "client" referred to in the response has my cell phone number and is supplying it to collection agencies to use. I am also questioning the policies and practices of the collection agency to use an unverified number. Since the agency says they will no longer call me, I guess they now realize I am not the person they were trying to contact, a realization that would have occurred had someone been on the line any of the times I answered the phone. What assurances do I have that there will be repercussions to the client? Is my number just some random number that the client got lucky with, or will it be supplied to other agencies by this client in the future? I subscribe to all "do not call" lists. I understand collection agencies do not have to abide by such lists, but I think home phone numbers should be used instead of work/cell phone numbers.I am glad I will not be receiving any more calls, but still have the concerns expressed above.
Regards,
[redacted]
Dear Ms. [redacted], [redacted] (MRS) is in receipt of Mr. [redacted] response regarding case number [redacted]. Please know that MRS takes every concern seriously, and welcome the opportunity to assist. Mr. [redacted] telephone number ending in [redacted] was provided by our client as a viable contact number to reach one of their customers. Upon receipt of Mr. [redacted] initial notification via your agency, we immediately marked his phone number to prevent future calls from our office regarding the matter. We also notified our client that the phone number is not a viable number to reach the intended customer, so that they would update their records to ensure it is not supplied by them to any other agencies in the future. We strive for the utmost level of service and support and apologize for any inconvenience this may have caused. Sincerely,[redacted]
[redacted]
[redacted]
[redacted] ###-###-#### [redacted]
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of your concern submitted via the NJ Revdex.com, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to promptly address your...
concerns. We show your account was resolved in September 2014. MRS has stopped all reporting to the credit bureaus regarding this account. MRS apologizes for any misunderstanding or inconvenience this may have caused. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted] ###-###-#### [redacted]
Complaint: [redacted]
I am rejecting this response because: I want this account DELETED from my credit report. This should have never been on there because of the mistake from [redacted].
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided that I am, in fact, not contacted again.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of Ms. [redacted] follow up response regarding NJ Revdex.com case number [redacted]. In September 2014, MRS stopped reporting the account to the credit bureaus and subsequently submitted a request to remove the reporting of Ms. [redacted] account. Upon receipt of Ms. [redacted] response of November 20, 2014, we requested and received confirmation that the account was removed per our initial request. We believe we have taken all necessary steps to satisfy Ms. [redacted] concerns. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted] ###-###-#### [redacted]
Complaint: [redacted]
I am rejecting this response because:I am concerned that the "client" referred to in the response has my cell phone number and is supplying it to collection agencies to use. I am also questioning the policies and practices of the collection agency to use an unverified number. Since the agency says they will no longer call me, I guess they now realize I am not the person they were trying to contact, a realization that would have occurred had someone been on the line any of the times I answered the phone. What assurances do I have that there will be repercussions to the client? Is my number just some random number that the client got lucky with, or will it be supplied to other agencies by this client in the future? I subscribe to all "do not call" lists. I understand collection agencies do not have to abide by such lists, but I think home phone numbers should be used instead of work/cell phone numbers.I am glad I will not be receiving any more calls, but still have the concerns expressed above.
Regards,
[redacted]
Dear Ms. [redacted], [redacted] (MRS) is in receipt of Mr. [redacted] response regarding case number [redacted]. Please know that MRS takes every concern seriously, and welcome the opportunity to assist. Mr. [redacted] telephone number ending in [redacted] was provided by our client as a viable contact number to reach one of their customers. Upon receipt of Mr. [redacted] initial notification via your agency, we immediately marked his phone number to prevent future calls from our office regarding the matter. We also notified our client that the phone number is not a viable number to reach the intended customer, so that they would update their records to ensure it is not supplied by them to any other agencies in the future. We strive for the utmost level of service and support and apologize for any inconvenience this may have caused. Sincerely,[redacted]
[redacted]
[redacted]
[redacted] ###-###-#### [redacted]
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of your concern submitted via the NJ Revdex.com, case number [redacted]. Our Quality Assurance Department has initiated an investigation in order to promptly address your...
concerns. We show your account was resolved in September 2014. MRS has stopped all reporting to the credit bureaus regarding this account. MRS apologizes for any misunderstanding or inconvenience this may have caused. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted] ###-###-#### [redacted]
Complaint: [redacted]
I am rejecting this response because: I want this account DELETED from my credit report. This should have never been on there because of the mistake from [redacted].
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided that I am, in fact, not contacted again.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted], MRS BPO, L.L.C. (MRS) is in receipt of Ms. [redacted] follow up response regarding NJ Revdex.com case number [redacted]. In September 2014, MRS stopped reporting the account to the credit bureaus and subsequently submitted a request to remove the reporting of Ms. [redacted] account. Upon receipt of Ms. [redacted] response of November 20, 2014, we requested and received confirmation that the account was removed per our initial request. We believe we have taken all necessary steps to satisfy Ms. [redacted] concerns. If you have any additional questions or concerns regarding our investigation, you can contact our Quality Assurance Department directly. Our contact information is below. Sincerely,MRS BPO, L.L.C.Quality Assurance[redacted] ###-###-#### [redacted]