I ordered college graduation announcements in March received a package in April that my husband stored in a closetWhen I found the shipping package and discovered I received only half the order I called and received no assistance I requested a reprint and overnight ship to receive on WednesdayI was told no that I should have called sooner and this was my fault for not opening the box when I received itI requested an escalation to a manager or other decision maker with the company was told not availableI requested transfer to director of department or even to Vice President of this division, customer service, supervisor suddenly available and came on the lineThe supervisor also told me this was my fault for not opening the box upon arrival and the other half of my order would not reach me until the following week at the earliestI asked why the first person I spoke to stated it would be three days and yet she is stating it would take greater than a weekNo explanation off
I was contacted by a customer belonging to [redacted] She notified me that this company has merged my account with hersThis not only gave her access to my credit card and home address but to my children’s information as wellThis would include their name, the school they attend, grade, and even homeroom teacher She is able to make purchases on my credit card through this companyThis is unacceptable and down right dangerous as well
They (Balfour) are the only vendor option for Rowlett High School graduation supplies - announcements, cap and gown, etc Because we have no option, apparently, they have developed an attitude that they don't have to help us once the order is filled - correct or not I've tried at least a dozen times to contact someone via the number - you cannot speak to a human being You can only leave a message and they don't call back I have emailed at least times They just emailed back today with a rep name and number I tried to call - I got another automated system in which I'm supposed to type in the rep's first name, it then was supposed to connect me - I got a voice mail - not knowing if it in fact, was [redacted] voicemail - and left a message NO response I called the number again, and again, had to leave a voicemail I just need to exchange the large senior key for a small senior key This is not rocket science I've been trying to reach them and resolv
I HAD ORDER GRADUATION ANNOUNCEMENTS IN FEBRUARY, WHICH WAS BEFORE THE DEADLINE FOR PARENTS TO ORDER IT WAS ORDERED AND PAID FOR ONLINE IT IS NOW APRIL AND I STILL DONT HAVE THEM GRADUATION IS MAY AND THE REP, [redacted] ***, FOR BALFOUR SAID THAT I WOULD HAVE BY TODAY WHEN I TALKED TO ***, HE TOLD ME THAT THEY ONLY HAVE TO PROVIDE THE ANNOUNCEMENTS WEEKS FOR GRADUATION AT THIS TIME MY OUT OF STATE RELATIVES, WHICH IS MY WHOLE FAMILY, CANNOT MAKE ARRANGEMENTS DUE TO THIS ISSUE I HAD ISSUES WITH OTHER PRODUCTS YEARS AGO WITH MY OLDEST CHILD THIS PLACE SHOULD REALLY NOT BE DOING BUSINESS WITH SCHOOLS WHEN THERE IS A TIME LIMIT
I ordered a college ring from Balfour.comFive days after submitting my order with payment in full, they contacted me to say that my choice was no longer available and they were refunding my payment They went on to say that it was their mistake and they had amended the websiteThey said I could return to the website to order another ring at a much higher cost
I placed an order for a Georgia Bulldog Comforter set and phone case for my grandson's birthday for a total of The phone case arrived and I was charged correctly for the phone case only @ on October 12,I made several calls to Customer service advising the comforter set was not receivedEach time I called, I was told they would check into it and I would receive an email to advise of findingsI never received an emailI called on Monday October and told the CSR that I wanted to cancel the order for the comforter and she said she would contact the company that was sending the item and would contact me by the afternoonShe never didI called on Friday October 26,and spoke to [redacted] and she advised the order was cancelled and I stayed on the line while she sent me an email to confirmBy my surprise when I checked my bank account on October 27, 2018, I had a debit for from Balfour for the total charge for the comforter set and the phone case(wh
I ordered college graduation announcements in March received a package in April that my husband stored in a closetWhen I found the shipping package and discovered I received only half the order I called and received no assistance
I requested a reprint and overnight ship to receive on WednesdayI was told no that I should have called sooner and this was my fault for not opening the box when I received itI requested an escalation to a manager or other decision maker with the company was told not availableI requested transfer to director of department or even to Vice President of this division, customer service, supervisor suddenly available and came on the lineThe supervisor also told me this was my fault for not opening the box upon arrival and the other half of my order would not reach me until the following week at the earliestI asked why the first person I spoke to stated it would be three days and yet she is stating it would take greater than a weekNo explanation off
I was contacted by a customer belonging to ***She notified me that this company has merged my account with hersThis not only gave her access to my credit card and home address but to my children’s information as wellThis would include their name, the school they attend, grade, and even homeroom teacher
She is able to make purchases on my credit card through this companyThis is unacceptable and down right dangerous as well
I ordered a college ring from Balfour.comFive days after submitting my order with payment in full, they contacted me to say that my choice was no longer available and they were refunding my payment
They went on to say that it was their mistake and they had amended the websiteThey said I could return to the website to order another ring at a much higher cost
I ordered a yearbook on June Order number *** On September I called costumer service for information on the yearbookI was told that the yearbooks were not ready and I had to waitI also submitted a change of addressOn January I received an email from my daughter's school that the yearbooks were readyI called costumer service again and they told me that they were going to call me back to let me know if the yearbook was shippedOnce again I gave them my new address for shipmentnever heard from themI called costumer service in February and March and They told me that they were going to call me to let me know what happened to my orderI never heard from themI asked them to give me my money back but they told me that they couldn't give me a refundThis company stole my money and never shipped the yearbookThey don't have any proof of shipping labelThey are not giving me any information about my orderThe costumer agent was extremely rude an
I purchased a class ring through this company and contacted customer service to get a status and it took them over a week to respond to my request When they finally did they provided me with an email with an incorrect tracking number and couldn't provide an answer to where my ring was sent After phone calls with them, they told me that my ring had been sent to the school for a ceremony On the order they were provided a shipping address and they ignored it and sent to the school anyway The customer service agent assured me that she would contact the rep at the school and my ring would be sent immediately and she would contact me back to confirm She failed to do so The next day I contacted her back and asked for a status and she told me that I would receive it the following week I told her that was unacceptable and requested that she contact the school rep and rectify the mistake immediately From there she ignored all further communication I am disgusted with the lack of customer service from this company and will never do business with them again I am ashamed they are the manufacturers of my school's ring Herff- Jones was infinitely better to deal with
I bought a *** graduation ring back in and since I need my ring to be resized, I was in the BX at Tinker AFB and saw a authorized and official Balfour dealer who said my ring was made by Belfour and that if it was sent in they could take it down the half size I needed it to changed toThe Balfour employee was just there for the weekend and was showing off rings and sizing peoples fingersHe looked at my ring and verified that Belfour made in and had the contract to make Lackland AFB rings in I was given the address and phone number by the Balfour worker and told to send in the ringI sent the ring in with a dollar shipping and handling because two reasons, I was told and trusted the employee that said they made the ring and two I was told they would do the resizing, I would not have sent the money if I was not 100% sure that they knew what they were doing and that they would accomplish the repairThe was sent along with the ring but they sent it back to me after tw
Both experiences (two sons attended the same college) that I have had with Balfour were frustrating but the most recent one was beyond frustratingI ordered online and also spoke with a representative but somehow there was an additional fee that was tacked onto the orderDespite ordering online and providing email they opted to call my houseIn this day and age it makes more sense to contact the customer using both forms of communicationWith less than a week before graduation I contacted Balfour remy order only to find out about the outstanding balanceI asked that they waive the signature requirement ("we cannot do that"IOW we WON'T do that)I had requested shipment to me not my son and due to their "signature requirement policy" had to change the address to my husbands place of business and in his nameThey assured me the ring would arrive FridayContrary to all of the above, the ring arrived late, was addressed to my son and mailed to our home! Bottomline - ZERO customer serviceI am happy to say I will have no reason to deal with this company in the futureI will also contact the school and share my experienceThe only positive is the ring
They (Balfour) are the only vendor option for Rowlett High School graduation supplies - announcements, cap and gown, etc Because we have no option, apparently, they have developed an attitude that they don't have to help us once the order is filled - correct or not I've tried at least a dozen times to contact someone via the number - you cannot speak to a human being You can only leave a message and they don't call back I have emailed at least times They just emailed back today with a rep name and number I tried to call - I got another automated system in which I'm supposed to type in the rep's first name, it then was supposed to connect me - I got a voice mail - not knowing if it in fact, was *** *** voicemail - and left a message NO response I called the number again, and again, had to leave a voicemail
I just need to exchange the large senior key for a small senior key This is not rocket science I've been trying to reach them and resolv
I ordered and paid for a Parkway High School yearbook, April 10, 2018, delivery promised Sept 2018, it is now November 20, and I have yet to receive a yearbook A Balfour representative told me the yearbook had been sent to Parkway High School, but my receipt plainly shows that I paid to have the yearbook sent to my home address
I have contacted Balfour in Sept, Oct, and Nov 2018, and I keep getting the run around
paypal Apr 10, 07:33:PDT
Transaction ID: ***
Hello *** ***,
You sent a payment of $USD to Balfour
(***)
You sent a payment of $USD to Balfour
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Balfour
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*** ***
*** *** ** *** *** ** *** United States
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This is the second report I am filing concerning the unprofessionalism of this vendor I was promised a full refund on merchandise that I returned twice by Balfour I was promised this on Friday, June 24th, that Customer Service had completed paperwork and I would receive full reimbursement by hours I called company on Wednesday, June 29, because there was no reimbursement in my banking account only to be told that company is processing paperwork on the day of my call I am tired of getting the run around concerning my money, they had no business sending ring back to me after I sent it the first time, and customer service lied to me about processing paperwork so I could get reimbursement in a timely manner This was supposed to have been my graduation ring to help me commemorate a festive occasion and they dropped the ball not once or twice, but three times I want my money now
Ordered a ring but when it was delivered by mail it was too smallSent the ring back with a signature confirmationThe ring was signed for on June 12,Sent emails and left messages to balfourI then contacted Texas as this was customer serviceExplained the problem and was told someone would contact me by emailAs of today I have not heard anything.Recieved an email on my phone with hi ***.This is not me but it was from Towson Md balfourI paid for this ring in full and it cost me I just wanted my ringIreturned the ring with the papers in the same envelope that it was sent to me.,that was 6/12/2017.Can you help me get my class ring?
I ordered a class ring on November 7th, months ahead of time for my ring ceremonyThe website says that it will take to weeks to deliver, and they also had a promo code that you could use to "get your ring before the holidays"After absolutely no contact and no updates to my order, I called to check on itAfter being sent in between two offices or times, I was finally informed that someone "did not print my order, therefore no progress has been made"If I wouldn't have called and checked, I probably would have never gotten itEven after paying dollarsI was then told that they would be closed for the holidays so they could not start on it until January and I would receive it barely before the ceremonyThe level of unprofessionalism was blatant, and because of this, I might miss a major milestone in my high school career
Mid-January we received a notice from Balfour of *** (***) that we had not paid for my son's graduation cap and gown We immediately researched our records, found that we wrote a check, then confirmed that the check had been cashed I replied via the email listed on the notice, providing the check #, date written, and date cashed They replied back that I needed to supply a copy of the check I attempted this, but found because they had taken so long to process the notice (1/months) that I could no longer access the image of the check I explained that fact to them and made it clear that it was unacceptable to force me into resolving their mistakes I own a business and monitor thousands of transactions a month, and I am well aware that the initial detailed information I provided was more than sufficient to review their deposit records Enough time had also elapsed for account reconciliations to show unaccounted-for funds Instead, this representative wa
I ordered college graduation announcements in March received a package in April that my husband stored in a closetWhen I found the shipping package and discovered I received only half the order I called and received no assistance I requested a reprint and overnight ship to receive on WednesdayI was told no that I should have called sooner and this was my fault for not opening the box when I received itI requested an escalation to a manager or other decision maker with the company was told not availableI requested transfer to director of department or even to Vice President of this division, customer service, supervisor suddenly available and came on the lineThe supervisor also told me this was my fault for not opening the box upon arrival and the other half of my order would not reach me until the following week at the earliestI asked why the first person I spoke to stated it would be three days and yet she is stating it would take greater than a weekNo explanation off
I was contacted by a customer belonging to [redacted] She notified me that this company has merged my account with hersThis not only gave her access to my credit card and home address but to my children’s information as wellThis would include their name, the school they attend, grade, and even homeroom teacher She is able to make purchases on my credit card through this companyThis is unacceptable and down right dangerous as well
They (Balfour) are the only vendor option for Rowlett High School graduation supplies - announcements, cap and gown, etc Because we have no option, apparently, they have developed an attitude that they don't have to help us once the order is filled - correct or not I've tried at least a dozen times to contact someone via the number - you cannot speak to a human being You can only leave a message and they don't call back I have emailed at least times They just emailed back today with a rep name and number I tried to call - I got another automated system in which I'm supposed to type in the rep's first name, it then was supposed to connect me - I got a voice mail - not knowing if it in fact, was [redacted] voicemail - and left a message NO response I called the number again, and again, had to leave a voicemail I just need to exchange the large senior key for a small senior key This is not rocket science I've been trying to reach them and resolv
I HAD ORDER GRADUATION ANNOUNCEMENTS IN FEBRUARY, WHICH WAS BEFORE THE DEADLINE FOR PARENTS TO ORDER IT WAS ORDERED AND PAID FOR ONLINE IT IS NOW APRIL AND I STILL DONT HAVE THEM GRADUATION IS MAY AND THE REP, [redacted] ***, FOR BALFOUR SAID THAT I WOULD HAVE BY TODAY WHEN I TALKED TO ***, HE TOLD ME THAT THEY ONLY HAVE TO PROVIDE THE ANNOUNCEMENTS WEEKS FOR GRADUATION AT THIS TIME MY OUT OF STATE RELATIVES, WHICH IS MY WHOLE FAMILY, CANNOT MAKE ARRANGEMENTS DUE TO THIS ISSUE I HAD ISSUES WITH OTHER PRODUCTS YEARS AGO WITH MY OLDEST CHILD THIS PLACE SHOULD REALLY NOT BE DOING BUSINESS WITH SCHOOLS WHEN THERE IS A TIME LIMIT
I ordered a college ring from Balfour.comFive days after submitting my order with payment in full, they contacted me to say that my choice was no longer available and they were refunding my payment They went on to say that it was their mistake and they had amended the websiteThey said I could return to the website to order another ring at a much higher cost
I placed an order for a Georgia Bulldog Comforter set and phone case for my grandson's birthday for a total of The phone case arrived and I was charged correctly for the phone case only @ on October 12,I made several calls to Customer service advising the comforter set was not receivedEach time I called, I was told they would check into it and I would receive an email to advise of findingsI never received an emailI called on Monday October and told the CSR that I wanted to cancel the order for the comforter and she said she would contact the company that was sending the item and would contact me by the afternoonShe never didI called on Friday October 26,and spoke to [redacted] and she advised the order was cancelled and I stayed on the line while she sent me an email to confirmBy my surprise when I checked my bank account on October 27, 2018, I had a debit for from Balfour for the total charge for the comforter set and the phone case(wh
I ordered college graduation announcements in March received a package in April that my husband stored in a closetWhen I found the shipping package and discovered I received only half the order I called and received no assistance
I requested a reprint and overnight ship to receive on WednesdayI was told no that I should have called sooner and this was my fault for not opening the box when I received itI requested an escalation to a manager or other decision maker with the company was told not availableI requested transfer to director of department or even to Vice President of this division, customer service, supervisor suddenly available and came on the lineThe supervisor also told me this was my fault for not opening the box upon arrival and the other half of my order would not reach me until the following week at the earliestI asked why the first person I spoke to stated it would be three days and yet she is stating it would take greater than a weekNo explanation off
I was contacted by a customer belonging to ***She notified me that this company has merged my account with hersThis not only gave her access to my credit card and home address but to my children’s information as wellThis would include their name, the school they attend, grade, and even homeroom teacher
She is able to make purchases on my credit card through this companyThis is unacceptable and down right dangerous as well
I ordered a college ring from Balfour.comFive days after submitting my order with payment in full, they contacted me to say that my choice was no longer available and they were refunding my payment
They went on to say that it was their mistake and they had amended the websiteThey said I could return to the website to order another ring at a much higher cost
I ordered a yearbook on June Order number *** On September I called costumer service for information on the yearbookI was told that the yearbooks were not ready and I had to waitI also submitted a change of addressOn January I received an email from my daughter's school that the yearbooks were readyI called costumer service again and they told me that they were going to call me back to let me know if the yearbook was shippedOnce again I gave them my new address for shipmentnever heard from themI called costumer service in February and March and They told me that they were going to call me to let me know what happened to my orderI never heard from themI asked them to give me my money back but they told me that they couldn't give me a refundThis company stole my money and never shipped the yearbookThey don't have any proof of shipping labelThey are not giving me any information about my orderThe costumer agent was extremely rude an
Product Malfunction:
I purchased a class ring through this company and contacted customer service to get a status and it took them over a week to respond to my request When they finally did they provided me with an email with an incorrect tracking number and couldn't provide an answer to where my ring was sent After phone calls with them, they told me that my ring had been sent to the school for a ceremony On the order they were provided a shipping address and they ignored it and sent to the school anyway The customer service agent assured me that she would contact the rep at the school and my ring would be sent immediately and she would contact me back to confirm She failed to do so The next day I contacted her back and asked for a status and she told me that I would receive it the following week I told her that was unacceptable and requested that she contact the school rep and rectify the mistake immediately From there she ignored all further communication I am disgusted with the lack of customer service from this company and will never do business with them again I am ashamed they are the manufacturers of my school's ring Herff- Jones was infinitely better to deal with
I bought a *** graduation ring back in and since I need my ring to be resized, I was in the BX at Tinker AFB and saw a authorized and official Balfour dealer who said my ring was made by Belfour and that if it was sent in they could take it down the half size I needed it to changed toThe Balfour employee was just there for the weekend and was showing off rings and sizing peoples fingersHe looked at my ring and verified that Belfour made in and had the contract to make Lackland AFB rings in I was given the address and phone number by the Balfour worker and told to send in the ringI sent the ring in with a dollar shipping and handling because two reasons, I was told and trusted the employee that said they made the ring and two I was told they would do the resizing, I would not have sent the money if I was not 100% sure that they knew what they were doing and that they would accomplish the repairThe was sent along with the ring but they sent it back to me after tw
Both experiences (two sons attended the same college) that I have had with Balfour were frustrating but the most recent one was beyond frustratingI ordered online and also spoke with a representative but somehow there was an additional fee that was tacked onto the orderDespite ordering online and providing email they opted to call my houseIn this day and age it makes more sense to contact the customer using both forms of communicationWith less than a week before graduation I contacted Balfour remy order only to find out about the outstanding balanceI asked that they waive the signature requirement ("we cannot do that"IOW we WON'T do that)I had requested shipment to me not my son and due to their "signature requirement policy" had to change the address to my husbands place of business and in his nameThey assured me the ring would arrive FridayContrary to all of the above, the ring arrived late, was addressed to my son and mailed to our home! Bottomline - ZERO customer serviceI am happy to say I will have no reason to deal with this company in the futureI will also contact the school and share my experienceThe only positive is the ring
They (Balfour) are the only vendor option for Rowlett High School graduation supplies - announcements, cap and gown, etc Because we have no option, apparently, they have developed an attitude that they don't have to help us once the order is filled - correct or not I've tried at least a dozen times to contact someone via the number - you cannot speak to a human being You can only leave a message and they don't call back I have emailed at least times They just emailed back today with a rep name and number I tried to call - I got another automated system in which I'm supposed to type in the rep's first name, it then was supposed to connect me - I got a voice mail - not knowing if it in fact, was *** *** voicemail - and left a message NO response I called the number again, and again, had to leave a voicemail
I just need to exchange the large senior key for a small senior key This is not rocket science I've been trying to reach them and resolv
I ordered and paid for a Parkway High School yearbook, April 10, 2018, delivery promised Sept 2018, it is now November 20, and I have yet to receive a yearbook A Balfour representative told me the yearbook had been sent to Parkway High School, but my receipt plainly shows that I paid to have the yearbook sent to my home address
I have contacted Balfour in Sept, Oct, and Nov 2018, and I keep getting the run around
paypal Apr 10, 07:33:PDT
Transaction ID: ***
Hello *** ***,
You sent a payment of $USD to Balfour
(***)
You sent a payment of $USD to Balfour
It may take a few moments for this transaction to appear in your account
Merchant
Balfour
***
Instructions to merchant
You haven't entered any instructions
Shipping address - confirmed
*** ***
*** *** ** *** *** ** *** United States
Shipping details
The seller has
This is the second report I am filing concerning the unprofessionalism of this vendor I was promised a full refund on merchandise that I returned twice by Balfour I was promised this on Friday, June 24th, that Customer Service had completed paperwork and I would receive full reimbursement by hours I called company on Wednesday, June 29, because there was no reimbursement in my banking account only to be told that company is processing paperwork on the day of my call I am tired of getting the run around concerning my money, they had no business sending ring back to me after I sent it the first time, and customer service lied to me about processing paperwork so I could get reimbursement in a timely manner This was supposed to have been my graduation ring to help me commemorate a festive occasion and they dropped the ball not once or twice, but three times I want my money now
Ordered a ring but when it was delivered by mail it was too smallSent the ring back with a signature confirmationThe ring was signed for on June 12,Sent emails and left messages to balfourI then contacted Texas as this was customer serviceExplained the problem and was told someone would contact me by emailAs of today I have not heard anything.Recieved an email on my phone with hi ***.This is not me but it was from Towson Md balfourI paid for this ring in full and it cost me I just wanted my ringIreturned the ring with the papers in the same envelope that it was sent to me.,that was 6/12/2017.Can you help me get my class ring?
I ordered a class ring on November 7th, months ahead of time for my ring ceremonyThe website says that it will take to weeks to deliver, and they also had a promo code that you could use to "get your ring before the holidays"After absolutely no contact and no updates to my order, I called to check on itAfter being sent in between two offices or times, I was finally informed that someone "did not print my order, therefore no progress has been made"If I wouldn't have called and checked, I probably would have never gotten itEven after paying dollarsI was then told that they would be closed for the holidays so they could not start on it until January and I would receive it barely before the ceremonyThe level of unprofessionalism was blatant, and because of this, I might miss a major milestone in my high school career
Mid-January we received a notice from Balfour of *** (***) that we had not paid for my son's graduation cap and gown We immediately researched our records, found that we wrote a check, then confirmed that the check had been cashed I replied via the email listed on the notice, providing the check #, date written, and date cashed They replied back that I needed to supply a copy of the check I attempted this, but found because they had taken so long to process the notice (1/months) that I could no longer access the image of the check I explained that fact to them and made it clear that it was unacceptable to force me into resolving their mistakes I own a business and monitor thousands of transactions a month, and I am well aware that the initial detailed information I provided was more than sufficient to review their deposit records Enough time had also elapsed for account reconciliations to show unaccounted-for funds Instead, this representative wa