M&T Bank

We have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve our complaint. ...


The attachments provided by M&T Bank did not provide the answer, whether the default beneficiary was spouse or estate, which could have been conclusive and avoid the need for probate. Their representative erroneously claimed it had to be the estate under the law and refused us access to their legal department to clarify that error and understand the basis of their position. Their responses were non-responsive require further repeated inquiry on behalf of our client.
Due to the above, we opened an estate administration and our client incurred expenses greater than the value of the asset held with M&T.
M&T neglected to provide a response to our proposed resolve to this matter.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not get $400.00 from their ATM and yet they are charging my account as though I did.  How does one prove their ATM malfunctioned when they, the bank are the only one's there to review it?  I did not get to be there.  I called and reported it right away.  All I was told was  it would be under review.  Should I have tried again to see if it got stuck? What?  An employee of [redacted] came by and I told her what happened she shook her head and said other people had complained also. Said she was going to put a sign on it. If the ATM gave my money to the next person before the sign went on it , is it my fault?  Maybe when I called the bank the person I talked with should have said stay there until an out of order sign is put on it.  Someone got my $200.00, either the person from the bank when it was checked or the next customer. I am not going to stop trying to get my $200.00 back. I will write letters to the state attorney, to newspapers, to tv stations.  This is just wrong!  Maybe banks should have an employee present at all their ATM's but no that would cost them money. Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]