MTM Transportation

My cousin was getting treatment an hour away from home. The driver actually showed up this time to take him. When they left the facility after his treatment, the driver hit a pedestrian as they were leaving the parking lot of the hospital. She said she was ok & left, so the driver didn’t bother calling the police. However, my cousin had injuries: chipped teeth, lacerations, bloody face & further damage to an existing wound. He went to the emergency room, but wasn’t treated because the driver rushed him, saying she had to leave. That was his only way home an hour away, so he left with her & had his mom take him to the ER in his hometown and filed a police report. The only time we heard from the company was later that day and the next day when the driver said her boss said they would pay for him to go to their dentist to get his chipped teeth repaired. He didn’t accept because they were trying to keep everything on the low. We never heard anything back from Medicaid Transportation Service or Liberty Connection. We contacted a lawyer and the driver denies everything. Thankfully, by him checking into the ER when it happened, even though he didn’t stay for treatment, they have his statement about what happened on file and documented his injuries, so it’s NOT OVER! They WILL be held accountable! Close this company, NOW!

just how do they make up for drivers that don't show ? Offer a free ride of their choice at a later date ? buy them a lottery ticket ? This sounds like the standard P.R.B.S. Answer (public response, bullsh-t answer) otherwise they would be proud of the way they took care of the problem, and say what they did to make up for the missing appointments because of the choice of drivers/companies they employ

3 missed appointments because of their incompetence at getting drivers I dont know why medicare still gives them the franchise for transportation, WHEN THEY ARE SO BAD AT IT
And these stupid people keep asking if I had any other way to get to my appointment, IF I DID, I WOULD NOT EVEN CALL THESE RDED PEOPLE FOR A RIDE
Something they claim to do for a living W.T.F.

MTM’s Quality Management team has reached out to this individual to resolve the complaint appropriately. We cannot share any resolution specifics with the Revdex.com due to Health Insurance Portability and Accountability Act (HIPAA) regulations.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This company is horrible!!! Beware. They are used by medicaid and medical insurance companies to schedule transportation for individuals to and from medical appointments. They are rude, unreliable, and incompetent. I have missed 4 medical appointments due to them putting the wrong information ie; address for pick up twice and time of pickup once and the 4th time they just didn't send a ticket at all. They send tickets to companies charging the state double the cab fee of other available companies too . When I called concerned about the prices and ask why they wouldn't send it to my preferred much cheaper and available to take me company the said it's not policy. Nice to know those tax dollars are spent so frivolously.

this company is contracted by medicaid to hire competent transpotation companies to transport qualified medicaid recepient patients to their scheduled medical appointments and have failed to do so on countless scheduled trips. I have called mtm"s complaint line as instructed and my concerns have been disregarded. i"ve even tried reaching out in an email to mtm"s program director Mr. *** and have had no response. What prompted me to file with Revdex.com is the incident on 10-23-17. hired transpotation company legacy failed to pick me up for my routine scheduled dialysis appointment siting car problems with no second car available to use for pick up and mtm was also called on the matter and offered no sound resolution. and I was forced to drive myself sick to my dialysis treatment. I feel mtm should compensate me for my miles incurred and investigate all the transportation companies they hire to transport us the patients a lack of concern,care,care and consideration for us the patient by this company is long overdue and needs to seriously be address!

this service is offered to me through my insurance for transportation to and from the doctor. They never show up to take me to the doctor, never a courtesy call to even say that they cant make it. They have went as far to tell me that they dont even service my area, but clearly forgot that out of the numerous trips I have scheduled, they did actually arrive twice. It seems that everytime they cant provide the services they are required to provide, they come up with another lie as to why they didnt. I receive treatment for a life threatening disease and I trusted this company to get to and from my doctor and have repeatedly, refused, denied, lied and failed to provide the services which I am entitled to.