MTN Matchmaking

Disappointing and humiliating. A waste of $5000.

Please note, my business as well as some of my colleagues have investigated revdex.com as fraudulent behavior that has already been brought to the attention of the Better Business Bureau, consumer affairs, and the district attorney of New York.
This is not a legitimate resource for giving reviews on businesses. For that, you would look up Google reviews. This particular company has been deceptively taking reviews off of sites from up to 20 years ago on many different companies, that have already been resolved. They are copying and pasting these old reviews onto their site, and now they are promoting a law firm to help businesses to get rid of these bad reviews.
Again, all of the reviews they are showing on our business as well as other businesses, have all ready been resolved…and What they are doing is illegal!
One of my colleagues brought this to my attention and they are already in the process of implementing a million dollar lawsuit with them. We might give them a month to see the results of our colleague that is taking legal action against them. As a last resort, if they do not cease and desist their fraudulent business tactics, we will have to follow suit ourselves.
So please notice if you are going to read this review site, notice that they do not show the year in many cases, because they do not want you to know this has been copied and pasted from a site that went out of business 10 years ago. Therefore, please remember that we strive to give 100% to all of our now 3000 clients on Long Island and New York. With 21 years experience, we have thousands of success stories. we have the top 10% of singles on Long Island and have the most beautiful ladies and the most successful men in our program. We are not for everyone, nor do we claim to be. All of our clients have passed our very thorough screening process, which is having no felony record, being positive, emotionally stable, financially stable, and looking for a committed relationship or marriage.
If that sounds like you, please give us a call at 516-444-2861 or 631-577-7940 for more information on our private, upscale Matchmaking Service and how we are one of a few executive level certified Matchmakers in the country.
Again, we only strive to be Long Island’s number one Matchmaking Service, (we are not one of those chain services that claim to be matchmakers and have only a few singles on Long Island,) and even though we do not accept everyone into our program, we still have 3000 of the finest singles here on Long Island.
If you live here, you will have a complementary consultation with the owner of our company, Maureen Tara Nelson. You can meet with her personally in our Melville location, or for your convenience via FaceTime or zoom from the comfort of your own home.
Please mention that you saw this post and you will receive a fantastic discount. Please help us rid the negativity that this fraudulent company is attempting, and turn it into a positive with free advertising for us so that we can help you be one of the thousands of success stories we have.

Thank you from all of us at MTN Matchmaking.
This site is also making it very difficult to even post this information.

Just about everything I’m reading here is exactly what happened to me - although I gave them $4,500 and it seems like others gave them a lot less.
They hide behind a “contract” and say I got matched up because they pressured me into a lunch I told them I didn’t want to go to. But they had finally found me “something” after over 4 months. They should be fact checked on their success and ashamed of themselves.

Do not trust this company or give them money. They totally ripped me off and never delivered on a single promise. They refuse to refund any of the money that I paid. Save yourself heartache and money. They are the worst of the worst.

At MTN Matchmaking, you will find only positivity and a very safe program that is designed for non-felons, singles financially stable, attractive and looking for love.

If you are those things, we can and will help you find a compatible match, no matter how long it takes or whatever we need to do.

Call 516-444-2861 if you would like to be a part of a Matchmaking service that only spreads love and never negativity.

First, I am very grateful that you were able to find the love of my life for me. Even though unfortunately it didn’t work out, that is not to the fault of MTN Matchmaking. So I thank you so much for getting it so right and I can only hope that it is possible to find something even possibly close to that kind of love again.

I texted Stacie to reach out to her for support. She called me within a half an hour and spent quite a bit of time with me on the phone to understand what happened and what we can do to go forward. I can’t even begin to explain to you how important that immediate support was for me so that I don’t feel so lost and alone. Even though I’ve never met Stacie in person, I feel a strong connection with her through the few conversations that we’ve had. She makes me feel that there is genuine concern for me and I feel confident in knowing that my future is in very good hands.

So thank you so much for all of the support and let’s hope that there’s someone else really good for me in the future. Bless you all for doing such important work to actually transform lives 💗

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This issue is in NO WAY resolved I find it interesting that she makes a point to mention her business name is now changedMaybe that’s to try and hide from the complaints I found online about her and her company(on [redacted] on Revdex.com, and on [redacted] ) It’s amazing how the story is the same over and over againHowever I want to address many of her inaccurate points Me going out with of the guys does not prove the program worksIt proves that I was open to giving the program a chance despite the poor quality matches I was being sent because she beats you over the head with “you’re not doing your part if you don’t say yes 90% of the time” Me compromising my must haves because I was bullied to do so does not make me in the wrong [redacted] went on for minutes about how older guys in their 40’s only want girls in their young 30’s and women their age were too oldI believe I was bullied into the older age range to satisfy their need to supply young women for their older male clients Her highlighting the fact that there are “no exceptions” to her no refund rule when on the Revdex.com site there about 20+ complaints where she settles with a refund only proves that what she says is complete [redacted] and her words are meaningless She claims this guy I met is a business owner of a family businessHis words to me were “No, I don’t own the business, I work for my Dad” -Also a 30+ year old man living at home to save money is NOT independent it is an excuseI am a 30+ year old woman trying to buy my own business, I don’t live at home with my mommy and daddy, I work hard and do it on my ownIn my opinion there is no reason a healthy successful man should live at home with his parents for any reason This lady is trying to put [redacted] *** Attractiveness is clearly an opinion and just because I saw their picture and said yes does not mean I found any one guy attractive as she is claiming I told [redacted] anywhere between [redacted] and [redacted] Again trying to be open minded and flexible to the process I said yes to most of the guys given to me, even when they didn’t 100% meet my criteria [redacted] and [redacted] !? This is not with in the geographical area I requested or agreed to Let talk about this Bill of RightsTWICE I have told her I did not receive this claimed welcome folder, this woman clearly lacks reading comprehension skillsShe keeps calling this Bill of Rights a form and that she doesn’t follow it IT IS A LAW not some optional “form” put out there as a suggestion for the industryIt is LAW put in place to protect people desperate for companionship to not be railroaded and taken advantage of by [redacted] salesmen like [redacted] ! She says I didn’t ask for the contracted services of date set up and dating coachingIt was in my packageHer “professional” company should be organized in such a way that these things are followed up on by her or her staffWhen I order a #at [redacted] it comes with fries and a drinkI don’t have to ask for the fries After the first dates I was so appalled by the quality of the men I wanted to quit then, but my mom being the optimist thought they were test guysso I waited to see if I would be contacted about “coaching” and wasn’t She says I told her not to call, but only emailThe way this lady twists facts is unrealAFTER I sent the email requesting a termination of the service and explaining my problem, [redacted] immediately called meI AT THAT TIME sent an email asking to ONLY BE CONTACTED BY EMAIL MOVING FORWARDWhy? Because I wanted a paper trail and documentation of everything she said moving forwardAs you know here say is not submissible in court After that email [redacted] called me AGAINonly supporting my comment that she lacks reading comprehension skills She says the contract states that after unsuccessful attempts to contact a client they lose their membership I am pretty sure answering her ridiculously unprofessional rude emails is me responding to her contact attempts The contract doesn’t specify contact by phone or any specific means I offered to pay [redacted] for the time she spent on me and asked for reimbursement of the rest I believe that is a fair resolution to this unfortunate situationHowever it seems that she does not want to do that, so I will let a judge make the decision of whether or not she has held up her end of the contract In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com, I am attaching you the activity sheet on my former client Tracy Peckham so you can see factually that she is giving you informationHer membership has ended and because she was not successful in getting married and having children (which I could never promise to anyone) due to the fact that she did not take my advice and say yes to 90% of her potential matches, she is trying to damage my reputation! I am attaching proof in her activity sheet in which in the year's time, which I also gave her a very large discount since needed to keep her costs down to be nice to her, that I had send her amazing, quality men that were all compatible to herIn the beginning she said yes to almost all of them because all though she is average in looks, was only willing to say to men that were extremely great lookingThe very few great looking men that she did say yes to, said No to her because she was not attractive enough for herIf she was realistic on finding a man who was compatible to her and average looking as she is, she probably would have found her husband hereShe was in a rush to have a child since she is years old, but would not budge on saying yes to a man that was appropriately matched to her in the looks departmentI met with her in May and gave her a free personal dating coach session (which she did not have in the program she purchased-but I did it for free to make sure I was doing everything I could to help her be successful) and told her she needed to be more realistic in the looks of a manShe could not only say yes to men who were the best looking men in my programI told her she needed to say yes to approximately 90% of the potential matches since those matches were hand selected for her based upon compatibility and equivalent to her looksShe promised she would change and take my advice and said No to the next two men You can see by the activity sheet out of the men I send her in only a year's membership time, that she only said Yes to of themIt is almost impossible for anyone to be successful in my program if they say yes only 43% of the timeAll of the men were perfect for herEven in those yes responses, we had a lot of negative and unrealistic feedback from the men including: One man refused to meet her after speaking to her on the phoneHe would only say that she wasn't positive enough for himI personally had to tell her after meeting her that she needed to smile more and be more open and approachableThat is my job as a matchmaker and dating coach to help my clients be as successful as possibleIf they take my advice, they usually are successfulThen we had another complaint that a man called her and left her a message and she never called him backHe felt she wasn't serious enough if she wouldn't return the phone callOne man she went out with she said in an email that he was very handsome but not sociable for her, meanwhile he is very sociable, but told us he just wasn't attracted to herShe also said no to a very handsome man who she simply said wasn't good looking enough for herShe was very unrealistic from day one in our programAgain, now that she is expired, instead of realizing that if she took my advice she might have done very well in my program, she choices to write a negative review on my companyIn her statement that men did not respond to her, all she had to do was call us and ask if they responded and if they did not, we would have called them for herShe herself did not respond to of her matchesLastly about her asking for a refund, that is absurdI did everything possible to make her successful, she just wasn't open minded or realisticI have also included a copy of the contract where it clearly states in line that the clients acknowledges that there are NO GUARANTEES IN MATCHMAKING(That is because some people do not take my advice, or are very unrealistic, as in this case.) It also states in line that a client will lose their membership if they publish or negative comments about MTN which she has clearly donePlease read line which is in bold print that "The client also acknowledges that...there are no refunds givenThere are absolutely no exceptions to this rule." The client willingly signed this legally binding contractIf I did anything wrong believe me, I would take immediate action to fix it! In this case however, not only did we do nothing wrong, but we went out of our way to help this womanObviously we can't help everyone, but most people do take my advice and ask to renew since a year goes by very fastWe would not ever ask this woman to renew with us after seeing how unrealistic she is and that she would try to ruin my reputation after knowing how hard I tried to make her successfulA good person does not write a Revdex.com complaint when a company did so much for themAny questions, please call us at ###-###-#### Sincerely, Maureen T [redacted] N***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Basically what this accounts to is [redacted] did not provide even Date to me, and the contract did outline there would be, or else why would I GIVE HER $1,of my hard earned money, for her to email me???? It was several months and no dates, from MTN, which is why I called her for a refund, when I was already in her program for more than 6months [redacted] failed to keep up her end of the bargain, she did not provide the service she promised, which is an outright breach of said contract I would expect more from [redacted] , who touted herself as a person of integrity, and assurance she would find me someone I am an attractive, grounded, confident, successful woman, and her alleged expertise and massive amount of clients, and NOT ONE DATE ONLY CALL FROM ANY MAN IN MONTHS I would expect some conscience on MTN's part, and offer something, instead of her disillusioned, limited perspective answer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Lisa Marano

Dear ***, I went over all the documentation of this expired client ( [redacted] ) again, and I have to stand firm on my decision that I have done nothing wrong...I am attaching her contract where it clearly states for the $she would receive either two years of my trying to match her or matches (whichever comes first.) In her case, the time expired first (because she never came off hold since she is dating someone still.) She also had a year to put her membership on hold, only a year, and she went way over that, which used up the time in her programI did work for her by sending her appropriate matches until she asked to be on hold on the attached email on June 20, So according to the contract, she expired on 10/(her join date was 10/08/with a year to put on hold, plus two years.) You will see in her email it was her idea to freeze her membership because she met someone on her own!!! This new Revdex.com report from her is a lieShe says the contract says there would be dates (no where does it promise that.) I have no control over where or not clients say yes to each other or notThen she met someone and started the hold process (her idea which is in the attached email-not mine, like she lied about.) She is lied on this new report, please question her credibility and do not post her complaint Again, many clients put their memberships on hold and meet someone on their ownThey know they don't get their money back after their membership expiresThis client should not be able to just say lies about my reputationAll the documentation in my attachments prove I did nothing wrongShe simply met someone on her own and thinks she can get her money backShe signed a legally binding agreement where there are no refunds after three business days I would also like to mention, it is a fact, that it really is unfair to me that when I do nothing wrong, someone can write in a slanderous complaint about me which she did...and then people get to read it...it still makes me look badI work hours a week to make my clients successfulI really would like to join the Revdex.com, and hopefully have your support that I always do my best for all of my clients Thank you [redacted] Tara Nelson Private Matchmaking

If you want a good matchmaking service, run away from MTN.
Maureen and her team are sub standard.

The agency is lacking in a solid customer base. That means, they basically can’t fulfill a contract.
I do t believe any thought at all is put I to potential matches.
I want people to know, that they would be tearing up money, and more likely than not feel very let down from Maureen and her team

In addition, they don’t think much of the clients time, as they are always late for appointments, and fall short on good basic customer service and communication.

This is no million dollar matchmaker, not even close.

I need to share my experience to spare others their time and money! I am 32 & was insulted by her attempt to set me up with a man 17 years older and I don’t want other people to experience this illusion. To be clear I never chose to become a client of MTN after my consultation & these are my reasons why. I recommend you proceed with caution and trust your instincts like I did. Here is what to expect during the consult...her office walls are covered in news articles about her business which appears impressive but I feel borders on narcissistic. She will tell you all about herself & her change in careers/divorce and how she’s “not” a salesperson but judge for yourself when the meeting is over and she immediately expects you to sign up & pay, (“don’t worry there’s an atm in the lobby!”) she will tell you all about her “top secret” analysis that she has to do TONIGHT to pressure you to make a decision immediately. She told me with excitement that she already has a great guy in mind for me & wants to set me up if we’re “compatible”. I was so glad I left my wallet in my car to avoid making a commitment before thinking it through as the cost is $1000+ at full price. She may offer a discount which she did with me. I explained that I was hesitant because of the cost as I make about $56k a year and must make wise financial decisions & I would get back to her. We went back and forth on email (proof available upon request) with me being hesitant about the financial risk and her saying it will be the best investment of my life. She offered me a discounted program which ALMOST hooked me. At one point she sent an illiterate email accusing me of being a spy sent from a rival matchmaking service to gather information...yes she was dead serious! Completely ridiculous paranoia but I assured her I didn’t have time for silliness like that and then THIS is the kicker. She tells me the great news that *** & I are compatible & she will offer me the discounted program with him as a match & here is his Bio: 49 years old...I am a 32 year old woman & requested to date up to 10 years older. Yet here she is telling me that I am compatible to a man 17 years my senior. That means her “top secret personality analysis” completely disregards your requested age range. In a follow up email she contradicts herself & agrees that I should only date 10 years older and to disregard him as a match yet THIS is the match she provided for me! Riddle me that ?! I told her I was even more hesitant now, feeling if she had a more suitable age appropriate match she would have sent him and not ***. That was it for me, I walked away. Question I wished I had asked and recommend any potential clients ask: how many current/active members do you have at this time? She will tell you how her screening process and background check is what makes this worth paying for but after that experience I will take my chances in the dating world on my own. Proceed with caution, especially ladies under 40. Given her history of attempting to defend poor reviews, I am sure she will have a response and I welcome it. Emails don’t lie & RESPECT goes both ways :)

Dear Readers,As you can all see, I answered the client's initial concerns to the satisfaction of the Revdex.comThen she added lies, slanderous statements as well as tried to attack me personally by "defamation of character." I cannot and will not be bullied into giving a refund to a client when my service did nothing wrong, however am open to taking the high road and offering a partial refund for services not yet rendered-only to show the readers how ethical we are as a company!As I previously stated, this client went out with four men in a very quick time periodShe then tried to tell my matchmaker *** that she only wanted to go out with men that were "dancers." *** did the right thing by telling her she could change her requirements after joining our programThat is what this all stems from! This client is making slanderous comments about my company which is illegal and will be punishable by law.To answer her lies please read the following:The name of my company was changed because of our expansionWe now have four offices and I do not interview everyone personally anymoreHowever I still interview in my long island offices and also in ManhattanBecause people would call and ask to only interview with me in for example, our NJ office, I changed the name to MTN Matchmaking, IncIt is a blessing that we have grown and have changed our name, which allows me to have Matchmakers interview clients in some of the officesI already work around the clock and cannot be everywhereHowever, I still do all of the matchmaking along with my matchmakers, every weekI also stand behind everything *** told this client when she met her and when she told her she couldn't change her prerequisites to only men who danceThis whole situation has gotten out of hand! I tried to contact the girl personally and work things out with herInstead she said she preferred to damage my companies reputation, regardless of the fact that she is saying lies to do so.As for her saying the one match who works for his families business, and that is not good enough for her, he does! It is a family business that he will one day own himselfAs for the second guy who is saving money to buy his own home, he is financially stable enough to afford the program and have a large savings account for when he buys his own houseThe fact that she makes fun of this great guy says a lot about the person we are dealing with.As for the Bill of Rights that she keeps bringing up, in our contract we have written that the bill of rights for dating services does not apply to our matchmaking service and she signed this contract acknowledged thisThis is a clear example of a girl who will go to any means to hurt the reputation of a company to try to get her money back. At this point, she has stepped over the line and I have no other choice than to let my attorney deal with her illegal accusations.The purpose of the Revdex.com is to help consumers who have been "wronged by a company." In this case, we have done nothing wrong! She brings up in the past that I have issued partial refunds before, I will offer her a $partial refund for services not yet rendered, not because we have done anything wrong, but to show and prove to the Revdex.com that we have always done the right thing for our clients. Please note, I have been successfully matchmaking for years and have made over clients successfulCan I make everyone successful? Of course not! Do I try? Yes!If you count the small amount of complaints we have received over my year record, you will see we have an excellent track recordWhen she also mentions that the prior complaints were the same, please notice, that there are simply some people that no matter what we do, we cannot make them happyUnfortunately, every business has to deal with unrealistic clients, and we have always done our best to make everyone happy and successfulThis is not a small feat, but one which we try very hard to achieve! In this case, the client should have continued with the service and let us help herWe never "talked her into" going out with anyoneEverything she has written about my company is a lie! I truly hope it is evident when reading the "mean" and "unprofessional" manner in which she speaks of our servicePlease also note, we never took the low road and mentioned some reasons why this client might have been difficult to make successfulHowever in reading her comments, I hope you can see how negative a person she is and that no matter how much we try to help someone, if they are a negative person and make such vicious statements as she has done, how could we possibly make her successful?Let's see if she takes the high road and accepts our offer for a $partial refund for services not yet rendered, even after she quit the program, told us never to contact her again, slandered our name and said such terrible lies about usWe are doing this simply to show good faith that we are in the business to help people! However, we can only help those clients who are realistic, positive, kind, emotionally stable and looking for a committed relationship. Thank you for the opportunity to show our side of these lies and see our offer of a partial refund is more than fairSincerely, *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that once I receive the check for $1,for services not rendered this resolution is satisfactory to me and the matter has been resolved

Sincerely,
*** ***

Dear Revdex.com,Kindly reread this client's complaintIt is not filled with any facts, only emotionsPlease note that the client, *** *** is clearly very upset and seems to be "under the influence" due to the fact of her writing Four times that I cashed her check the night she came into my
officePlease tell me what the problem is with that? That is our standard practice to deposit all checks on the way home rather than leaving them in the office! She remembers from two years ago that I cashed her check the night she came in, but doesn't remember the amount? She wrote the incorrect amount down four times tooI understand if she is upset about her husband passing away, but she is clearly emotional in her writing and trying to take it out on meWhen she came in to me two years ago, she had been widowed for yearsShe met a man right after her husband died and was in a six year relationship that ended a year beforeShe was ready for a committed relationship and so I accepted herI truly do not feel that I should have to respond to this "emotional display of lies"I will be brief because I do not think it is fair that someone can write lies about my service and have them be published by youHere are the facts:I have attached the contract that clearly states in line 8, there are no refunds given after business daysIt also states there are no exceptions to this ruleThe client recognizes this rule.I matched her for two years as per her contract based upon compatibilityIn that time, I matched her with men! She said yes to all but seven of them, which she did not respond toFour men said yes to herUnfortunately, I do not have control over if the men say yes or no to their matches, however she did require dating coaching as she in fact mentioned, but she did not want to pay for that serviceShe definitely needed that service.It is a terrible lie that the first guy she went out with she is calling a "front man" simply because he did not want to go out with her againI cannot go on a date with someone, and do not have control over if a person will have chemistry with each otherIn his case, he said she was nice, but not attractive enough for him.As for the second man, he did not have chemistry with her eitherI do not know if he offered to help her buy a car like she states.If the other men didn't call her, she should have told me and we would have contacted him for herAs for the comments she says I said about her-that is what she described herself as! I do not guarantee that I can make someone successfulI always do my best for everyone.While I was out with *** ***, I did have an associate take over for me, so that is another lieBecause she wasn't compatible to any man during a month period, I told her I would give her free months if she remained positiveShe did just receive a match before I was notified about this terrible and mean spirited complaint.Calling me a "thief" is just very inappropriate and I will not respond to any more of her allegationsI truly hope she rereads what she wrote and realizes that she "stepped over the line" and took out whatever she is going through on me.I will however, if she realizes that she was very unprofessional and takes back these lies, honor my offer to give her the remaining four free months of her membership!Thank you,*** *** ***

Dear ***,
I am responding to a client of ours *** *** id *** who joined under my old company *** *** *** Private Matchmaking as per the contract I am attaching, however please note that she has mistaken my company name to *** *** *** MatchmakingI will still over
course answer all of her concerns and attach all important documentation
First she joined our VIP program at the end of June and was activated in JulyBefore she quit the program she admits to receiving guys, which in the period of only two months before she quit, she went out with of themThe other two she declinedThat in itself proves that our program works and was effective.
According to her negative comments she wrote to you, which are all false, she seems to be mad at the fact that when she was initially interviewed with *** she was asked to open up her age rage, which she agreed to do, and when she asked to make one of her must haves with the guys to be a guy who "dances" *** told her that is too specific and she would be better off saying "open to trying new things." She admits this in her comments to you*** was correct in guiding her to be successfulWe would not have accepted her as a client if she would have insisted on only dating a guy who knows how to dance! She was fine changing that in her profile and signed a legally binding agreement which is attached that shows in multiple areas that she had three business days to cancelPlease note line of the contract where it clearly reads "...and after that period, there are no refunds givenThere are absolutely no exceptions to this ruleThe client recognizes this rule."
We have done nothing wrong with this client however I still will address the mistruths she mentions in her comments, just so you know that we do everything in our power to make our clients happy and successful
She complains about a match she met who owns his own business, but she was angry that it is a family business? There is nothing wrong with thatHe is a great guy!
She complained that a *** *** who is years old lives with his parents? We never said he didn't, he is saving money to buy a home with a woman when he finds the right women...He is extremely financially successful and is just saving money because he is very stableHe is an amazing guy.
She says the guys were not attractive, but they are very good looking and she saw their photos first and said yes to them, so she is obviously just looking to complain about the serviceShe said No to two guys because she felt she was not attracted to them, which is her right to do in my programMy opinion is that she should have said yes to both of those matches because they are on the same attractiveness level as she is and they were both compatible to her and met her must haves as all of her matches did
She complained they weren't enough NYC men, but on her profile she told us she would date anyone on Long Island and in NYC, she never said NYC only and said yes to the four guys, which proves she is just looking for things to complain about.
She also says she did not receive a copy of the Bill of Rights for dating services, but it was in her welcome packet and she signed our contract that states in line that she received it and that we as a matchmaking company do not even follow it.
Even though we do not follow that form and say so in our contract she brings up a concern that it states a dating service should be $or lessEven though we don't have to follow these guidelines, we still do offer a $program which she could have selected.
She brings up on our contract that we "set up dates for clients" which we would have done for her if she ever wanted thatWith all of our clients, we do offer that service, but our clients prefer to call the matches themselves and make their own datesHowever if she ever asked us to do it for her, we would have
Then she complained that we offer "dating coaching" that she did not ask forAt any time, if she wanted to speak directly to *** or myself personally, all she had to do was call us! She did not ever call us and ask for dating coachingIn fact, she even writes to you that she told *** never to call her and to only email herThis is obviously not a successful way to help a client, so I called her personally to reassure her that we can and will help herShe did not pick up her phone and I left her a voicemailShe complained the next day that I called herIt also states in our contract in line that after unsuccessful attempts to contact a client, which in her case, it was more than attempts of us trying to talk to her, that a client loses their membership without refund.
She states that we were rudeWe were never rude, just honest with her that giving us only two months and the fact that she already went out with four great guys in two months, that she simply did not give the program enough time!
Lastly even though we did nothing wrong, she still wrote a negative, comment on your Revdex.com report! In line of our contract, which we also told her in advance when she threatened us if we did not refund her money that she would write a report on usWe cannot be threatened by the fear that someone will write in lies about us simply to get a refund when they have signed a legally binding agreementLine states, "Additionally, the client grants MTNPM Incthe right to cancel this contract, without refund, if client ....giving or negative comments about MTNPM..." which she has done
Therefore, as you can see by the contract she signed, she has now lost her membership without refund!
Please also note, that we would have done everything for her to help her be successfulIt was her who chose not to accept our calls, and told us we can't call her, it was her who quit the program, it was her who wrote lies and negative comments about us to you.
If you have any questions or concerns regarding this client, please feel free to call meI hope you can see, we did a great job for this client, and it is a shame she did not stick to the program.
Sincerely,
*** *** ***
Best Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***,
This ex-client of mine has expired years ago
She signed up 10/and I sent her matches that were all were all compatible to her
She did call once and complained and say one of her matches said he was my
friend
I am friends with most of my clients
Remember, I have clients...I love all of them, once I really get to know them
He was a paying client and thought of me as a friend, after being a client for a few months. There is nothing wrong with that, and I told her that
In fact, If you spoke to 99% of my clients, they would all say they are my friend as well
Shortly after she joined, she put her membership on hold because she met someone on her own
As you already know, and she knew as well, there are no refunds after a day cancellation period
It is now 2014, her year membership, plus a year of hold time expired her 6/Even if I were to have given her a free year, which I would have done if she needed it, it would still make her expiration date 6/Being that it is 2/2014, her membership is obviously expired
I have no control if someone is going to meet someone on their own. But knows she signed a legally binding contract stating there are no refunds after days
She was not ripped off by me
She simply met someone on her own and expired
Many people have met people on their own after joining my program, and they have even called me and thanked me for the time they were with me
When she was a client I used to provide parties and she attended some of them
I am attaching just two emails from her saying that she enjoyed the party she attended, along with many matches that I provided to her. So she did get services from me even before she went on hold
It is ridiculous and unfair for someone to ask for a refund years later after they have expired from my membership
Thank you in advance for your understanding in this matter
Any questions, please feel free to call me at ###-###-####
here are some of our emails to prove she was provided with services before going on hold: [redacted]

Sincerely,

Private Matchmaking

Before I went to MTN Matchmaking, I had an active dating life but it was only dating and not much. A lot of my buddies go online dating and they lay a lot. I don't want someone to date. I can have somebody to date. I want a connection with somebody that will match up with me.She trained me and just gave me confidence that I needed. She goes the extra mile for all her clients. My one repent is that I didn't find her sooner.She's just simply amazing, she is the real deal.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This issue is in NO WAY resolved.
I find it interesting that she makes a point to mention her
business name is now changed. Maybe that’s to try and hide from the 53
complaints I found online about her and her company. (10 on [redacted] 23 on
Revdex.com, and 2 on [redacted])  It’s amazing
how the story is the same over and over again. However I want to address many
of her inaccurate points.
Me going out with 4 of the 6 guys does not prove the program
works. It proves that I was open to giving the program a chance despite the
poor quality matches I was being sent because she beats you over the head with
“you’re not doing your part if you don’t say yes 90% of the time”
Me compromising my must haves because I was bullied to do so
does not make me in the wrong.  [redacted]
went on for 10 minutes about how older guys in their 40’s only want girls in
their young 30’s and women their age were too old. I believe I was bullied into
the older age range to satisfy their need to supply young women for their older
male clients.
Her highlighting the fact that there are “no exceptions” to
her no refund rule when on the Revdex.com site there about 20+ complaints where she
settles with a refund only proves that what she says is complete [redacted] and her
words are meaningless.
She claims this guy I met is a business owner of a family
business. His words to me were “No, I don’t own the business, I work for my
Dad”  -Also a 30+ year old man living at
home to save money is NOT independent it is an excuse. I am a 30+ year old
woman trying to buy my own business, I don’t live at home with my mommy and
daddy, I work hard and do it on my own. In my opinion there is no reason a
healthy successful man should live at home with his parents for any reason.
This lady is trying to put [redacted]. 
Attractiveness is clearly an opinion and just because I saw their
picture and said yes does not mean I found any one guy attractive as she is
claiming.
I told [redacted] anywhere between [redacted] and [redacted] Again
trying to be open minded and flexible to the process I said yes to most of the
guys given to me, even when they didn’t 100% meet my criteria. [redacted] and
[redacted]!? This is not with in the geographical area I requested or agreed
to.
Let talk about this Bill of Rights. TWICE I have told her I
did not receive this claimed welcome folder, this woman clearly lacks reading
comprehension skills. She keeps calling this Bill of Rights a form and that she
doesn’t follow it.  IT IS A LAW not some
optional “form” put out there as a suggestion for the industry. It is LAW put
in place to protect people desperate for companionship to not be railroaded and
taken advantage of by [redacted] salesmen like [redacted]!
She says I didn’t ask for the contracted services of date
set up and dating coaching. It was in my package. Her “professional” company
should be organized in such a way that these things are followed up on by her
or her staff. When I order a #1 at [redacted] it comes with fries and a drink.. I
don’t have to ask for the fries.  After
the first 2 dates I was so appalled by the quality of the men I wanted to quit
then, but my mom being the optimist thought they were test guys.. so I waited
to see if I would be contacted about “coaching” and wasn’t.
She says I told her not to call, but only email. The way
this lady twists facts is unreal. AFTER I sent the email requesting a
termination of the service and explaining my problem, [redacted] immediately called
me. I AT THAT TIME sent an email asking to ONLY BE CONTACTED BY EMAIL MOVING
FORWARD. Why? Because I wanted a paper trail and documentation of everything
she said moving forward. As you know here say is not submissible in court.
After that email [redacted] called me AGAIN.. only supporting my comment that she
lacks reading comprehension skills.  She
says the contract states that after 3 unsuccessful attempts to contact a client
they lose their membership.  I am pretty
sure answering her ridiculously unprofessional rude emails is me responding to
her contact attempts.  The contract
doesn’t specify contact by phone or any specific means.
I offered to pay [redacted] for the time she spent on me and
asked for reimbursement of the rest.  I
believe that is a fair resolution to this unfortunate situation. However it
seems that she does not want to do that, so I will let a judge make the
decision of whether or not she has held up her end of the contract.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]