MTN Matchmaking

Revdex.com:
I have reviewed the response made by the business in reference to complaint id#  [redacted] , and have determined that my complaint has not been resolved because:
[your answer here]   [redacted] really should refrain from calling someone a liar, as it is a known fact what one accuses others of
is just a projection of their own issue.  i did in fact call [redacted] as I had met someone, I requested a refund then,  
to which I was told by her, to put my membership on hold or freeze whatever her term is. She at no time sent me anything 
in writing regarding any time parameters.  clearly maureen tara nelson provided no service to me of any value 
for which she took $1500.00 basically stealing and defrauding a trusting client.
I demand a refund of my money, due to her failure to keep her word in the matter.
This is an outrage and I will see that  i use social media or whatever other means I have to get the word out about her 
mtm firm.  i have nothing nice to say about that entire experience!  
for [redacted] I say, the universe has a way of giving people there just desserts at it's time!  think [redacted] !
 
totally disgusted by [redacted] and mtm
 
[redacted]
 
 
 
 
in order for the revdex.com to appropriately process your response, you must answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
I am attaching you the activity sheet on my former client Tracy Peckham so you can see factually that she is giving you false information. Her membership has ended and because she was not successful in getting married and having children (which I could never...

promise to anyone) due to the fact that she did not take my advice and say yes to 90% of her potential matches, she is trying to damage my reputation! I am attaching proof in her activity sheet in which in the year's time, which I also gave her a very large discount since needed to keep her costs down to be nice to her, that I had send her 30 amazing, quality men that were all compatible to her. In the beginning she said yes to almost all of them because all though she is average in looks, was only willing to say to men that were extremely great looking. The very few great looking men that she did say yes to, said No to her because she was not attractive enough for her. If she was realistic on finding a man who was compatible to her and average looking as she is, she probably would have found her husband here. She was in a rush to have a child since she is 39 years old, but would not budge on saying yes to a man that was appropriately matched to her in the looks department. I met with her in May and gave her a free personal dating coach session (which she did not have in the program she purchased-but I did it for free to make sure I was doing everything I could to help her be successful) and told her she needed to be more realistic in the looks of a man. She could not only say yes to men who were the best looking men in my program. I told her she needed to say yes to approximately 90% of the potential matches since those matches were hand selected for her based upon compatibility and equivalent to her looks. She promised she would change and take my advice and said No to the next two men. 
You can see by the activity sheet out of the 30 men I send her in only a year's membership time, that she only said Yes to 13 of them. It is almost impossible for anyone to be successful in my program if they say yes only 43% of the time. All 30 of the men were perfect for her. Even in those 13 yes responses, we had a lot of negative and unrealistic feedback from the men including: One man refused to meet her after speaking to her on the phone. He would only say that she wasn't positive enough for him. I personally had to tell her after meeting her that she needed to smile more and be more open and approachable. That is my job as a matchmaker and dating coach to help my clients be as successful as possible. If they take my advice, they usually are successful. Then we had another complaint that a man called her and left her a message and she never called him back. He felt she wasn't serious enough if she wouldn't return the phone call. One man she went out with she said in an email that he was very handsome but not sociable for her, meanwhile he is very sociable, but told us he just wasn't attracted to her. She also said no to a very handsome man who she simply said wasn't good looking enough for her. She was very unrealistic from day one in our program. Again, now that she is expired, instead of realizing that if she took my advice she might have done very well in my program, she choices to write a negative review on my company. In her statement that men did not respond to her, all she had to do was call us and ask if they responded and if they did not, we would have called them for her. She herself did not respond to 5 of her matches.
Lastly about her asking for a refund, that is absurd. I did everything possible to make her successful, she just wasn't open minded or realistic. I have also included a copy of the contract where it clearly states in line 4 that the clients acknowledges that there are NO GUARANTEES IN MATCHMAKING. (That is because some people do not take my advice, or are very unrealistic, as in this case.) It also states in line 5 that a client will lose their membership if they publish false or negative comments about MTN which she has clearly done. Please read line 8 which is in bold print that "The client also acknowledges that...there are no refunds given. There are absolutely no exceptions to this rule." The client willingly signed this legally binding contract.
If I did anything wrong believe me, I would take immediate action to fix it! In this case however, not only did we do nothing wrong, but we went out of our way to help this woman. Obviously we can't help everyone, but most people do take my advice and ask to renew since a year goes by very fast. We would not ever ask this woman to renew with us after seeing how unrealistic she is and that she would try to ruin my reputation after knowing how hard I tried to make her successful. A good person does not write a Revdex.com complaint when a company did so much for them.
Any questions, please call us at ###-###-####.
 
Sincerely,
Maureen T[redacted] N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 I responded to all of the matches that were sent to me. I reviewed your spreadsheet and I do not know why it is indicating that you did not receive 5 responses from me. I also had coaching including in my membership so that was not a service that you offered "free" to me when we met in May. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
I went over all the documentation of this expired client ([redacted]) again, and I have to stand firm on my decision that I have done nothing wrong...I am attaching her contract where it clearly states for the $1500 she would receive either two years of my trying to match her or 12 matches (whichever comes first.) In her case, the time expired first (because she never came off hold since she is dating someone still.) She also had a year to put her membership on hold, only a year, and she went way over that, which used up the time in her program. I did work for her by sending her appropriate matches until she asked to be on hold on the attached email on June 20, 2011. So according to the contract, she expired on 10/2013. (her join date was 10/08/2010 with a year to put on hold, plus two years.)
You will see in her email it was her idea to freeze her membership because she met someone on her own!!!
This new Revdex.com report from her is a lie. She says the contract says there would be dates (no where does it promise that.) I have no control over where or not clients say yes to each other or not. Then she met someone and started the hold process (her idea which is in the attached email-not mine, like she lied about.) She is lied on this new report, please question her credibility and do not post her complaint. 
Again, many clients put their memberships on hold and meet someone on their own. They know they don't get their money back after their membership expires. This client should not be able to just say lies about my reputation. All the documentation in my attachments prove I did nothing wrong. She simply met someone on her own and thinks she can get her money back. She signed a legally binding agreement where there are no refunds after three business days.
I would also like to mention, it is a fact, that it really is unfair to me that when I do nothing wrong, someone can write in a slanderous complaint about me which she did...and then people get to read it...it still makes me look bad. I work 70 hours a week to make my clients successful. I really would like to join the Revdex.com, and hopefully have your support that I always do my best for all of my 1200 clients.
Thank you.
 
[redacted] Tara Nelson
Private Matchmaking

This really needs to stop. It is clearly written in her contract she paid for dating coaching with my assistant Gerry, she did not pay for dating coaching with me which is the third program and the VIP program. It clearly states this in the contract that she signed.  I met with her personally for free so that I made sure I did everything possible to have her get on the right track of saying yes to 90% of the men, which she never did. I have no control over if my client say yes or no to each other. I can assure you had she taken my advice and said yes 90% percent of the time,  she would have been more successful. I have provided her activity sheet which shows the matches that she did not reply to. Maybe she thought she emailed them to us, and didn't, but the fact remains we did not receive her responses. 
 This cannot keep going on back-and-forth when she signed a legally binding contract and I went above and beyond to help her be successful. There are no guarantees in matchmaking, she knew that when she signed up, and that is also clearly written in the contract. To now blame me and the service because  she only joined for a year and it did not work in only a year's time is not fair for my company. As you can see from the activity, we went above and beyond to help make her successful and we have done everything according to the contract. Thank you very much for your help and support in this matter. Any questions please Feel free to give us a call at ###-###-####. Sincerely, Maureen T[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Basically what this accounts to is [redacted] did not provide even 1 Date to me, and the contract did
outline there would be, or else why would I  GIVE HER $1,500.00 of my hard earned money, for her to email me????
It was several months and no dates, from MTN, which is why I called her for a refund, when I was already in her program
for more than 6months.  [redacted] failed to keep up her end of the bargain, she did not provide the service
she promised, which is an outright breach of said contract.
I would expect more from [redacted], who touted herself as a person of integrity, and assurance she would find me someone.
I am an attractive, grounded, confident, successful woman, and her alleged expertise and massive amount of clients,
and NOT ONE DATE.  ONLY 1 CALL FROM ANY MAN IN 6 MONTHS.
I would expect some conscience on MTN's part, and offer something, instead of her disillusioned, limited perspective answer.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Lisa Marano

I bought my parts at xxxxx to bring to xxxxx to install. xxxxx put computer to figure out why light is on and another mechanic told me the same issue. I went with xxxxx because he quoted the cheapest to install part. I drove from xxxxx to them just for him to refuse to install and wanted to charge me for their diagnostic because he said its not the part and he will order the right part.If it wasnt the part its up to me to decide to install or not. He wasted my time and gas to not do what I wanted done on my car. So if they quote you a price or agree on something to be done.BE AWARE!!! It will be more when you get there. He was rude on top of that he said "I know how to install it". He got mad when I decline on his expensive service that was not agreed on he said "ok we are done here". STAY AWAY. Deceitful and rip off

Review: I had been a client with Maureen Tara Nelson and from the beginning have received issues regarding clients , not getting back to me in a timely manner , argumentative staff. All which when [redacted] got back back to me to give another chance I did. My next match one who is in the same office building as hers was nothing to the match she said he was. Maureen Told me that each client fits a certain criteria and thats why the amount of 4500 that I paid. Which one essential part of the criteria included a background check. This person has a record of a false addresses, excessive debt and charges of larceny.

In the past I have asked for a refund due to the prior issues that we transpired. I gave her another chance and due to the lack of research of this client and her lack of background check I have put myself and my children in danger because of my faith in this agency that they were to do all the legwork. My initial meeting with [redacted] was her assurance that the amount of money I paid was to give me elite clients. This is not any means an "elite" client. My faith in this company after several attempts to continue to try and give the benefit of the doubt has led me into a potential dangerous situation.

I am seeking a refund as well as my name deleted from her client list.Desired Settlement: refund and name deleted from her list

Business

Response:

Dear [redacted],

This woman wrote a very nasty [redacted] complaint on me while I was out recuperating from [redacted]. When I returned, I added free time to her membership to make up for the short period of time I was out that she was unhappy. I gave her a fabulous man for her first match, [redacted] who was an [redacted], who complained about her because every time he made a date with her she said she was busy and could not find the time to date.

Now she is accusing one of my clients of having a [redacted]. Attached you will see in October when I did his background check, no felonies showed up at all. If they did, I would have retuned his money and kicked him out of the program, no exceptions. I do a background check when someone signs up, I do not have the finances or time to do multiple background checks on all my clients. I thought she has been dating [redacted] since I matched them up in November. If she had information that is new, she should have told me right away. That's the type of person that she is. She would rather ruin my reputation than to come to me and give me this information.

Since she started, I have sent her 12 potential matches. She has been a difficult client. She said only said yes to 7 out of 12, In the paperwork that I give my clients, I recommend that people should say yes to 90% of the matches. She is unrealistic in her expectations. I have done everything according to my contract which I am attaching as well, you will see there are no refunds. [redacted] knows this, she signed the contract and she is angry that she can't get her money back because she is being too picky. I have done nothing wrong according to my contact.

Please understand, [redacted], if someone is unrealistic, I just can't give their money back. Someone told me recently that that they were told that if you just complain to the Revdex.com, Maureen will give you a refund. Again, please read the contract. There is nothing there that shows that I did anything wrong. Thank you for your understanding.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] and I spoke and an email was sent to me which I will forward stating that she will refund me $2,000.00 in a check.

now I have received this complaint. He told me he lives in [redacted] on the water as well as when [redacted] sent the original match to me that his profile stated he lives in [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I received the check from [redacted] as a resolution of the complaint against the agency Thank you [redacted]

Dear [redacted],

I received the check and deposited it. Thank you for your help on settling the dispute [redacted]

Review: I purchased a 3 year subscription to this Matchmaking Service and in the contract it cleary states I will have potential matches EVERY week. This has been a far from the truth,

it has been months since anyone at all even attempts to contact me about potential dates etc. When I do receive potential dates, I sometimes respond I would like to try &

meet this person, all too often they do NOT reply back or tell me this person is not available. I have been on very few first dates in 2 years, maybe 8 in total. This is a fraudulent

dating scam, and "bait & switch" as well. Its nothing at all like the owner & sales person bragged about, its not even close. When I complained to [redacted], she

blamed me, my career, etc....I would like a refund. Please try to close her down, she advertises they are the #1 Matchker in Long Island, but she has her friends vote and not once

was told I can vote or voice my real actual opinion. This is a clear dating Ponzi scheme....I I guarantee I am not the only unhappy client.Desired Settlement: I want a refund, this was a fraud from the very beginning & now they have NOT contacted me in months, & was promised EVERY week I would receive a potential match. This service is the worst I have ever encountered

& should be looked at more closely. High prices & FALSE promises....is the normal business practice.

Business

Response:

Hi [redacted],

[redacted] signed up with the service is September 2011, and since then has received 47 potential matches. As a matchmaker it is not in my control if [redacted] chooses not to meet the women, and it is not in my control if the women decide not to meet [redacted]. There are no guarantees in matchmaking but we have sent [redacted] 47 potential women to meet thus far and will continue to do so. [redacted] is a great guy but not entitled to a refund simply because he has not met the right person yet.

best regards,

Review: I joined MTM Matchmaking back in October of 2010. By February of 2011, I had not had one date, and my membership promised, certain results.

[redacted] did send me a few matches into my email, and I responded that I would consider dating all but 1 of them. I never heard back

on any of the supposed matches. A short while later I met someone on my own. I phoned [redacted] and requested a refund, as no

service was given for my $1,500.00 payment. I did attend two of her social gatherings, which were quite interesting as others there

shared similar sentiments to mine, no dates! I did received one call early on from a man, who admitted to being [redacted]'s friend, and not a member.

He was borderline in his phone behavior. That I ended the call and immediately complained to [redacted], she denied him being her friend?!

I was told at the time of my call for a refund, that it would be best to put my membership on hold in the event things didnt' work out. I never received any confirmation in writing.

I recently called stating I wanted a refund, and was told I couldn't do so, as the freeze was only for a year, and that time passed. So in essence I was ripped off $1,500.00 for a service that was never provided.Desired Settlement: I am looking for a refund of my $1,500.00.

Business

Response:

Dear [redacted],

This ex-client of mine has expired years ago. She signed up 10/2010 and I sent her matches that were all were all compatible to her. She did call once and complained and say one of her matches said he was my friend. I am friends with most of my clients. Remember, I have 1200 clients...I love all of them, once I really get to know them. He was a paying client and thought of me as a friend, after being a client for a few months. There is nothing wrong with that, and I told her that. In fact, If you spoke to 99% of my clients, they would all say they are my friend as well.

Shortly after she joined, she put her membership on hold because she met someone on her own. As you already know, and she knew as well, there are no refunds after a 3 day cancellation period. It is now 2014, her year membership, plus a year of hold time expired her 6/2012. Even if I were to have given her a free year, which I would have done if she needed it, it would still make her expiration date 6/2013. Being that it is 2/2014, her membership is obviously expired.

I have no control if someone is going to meet someone on their own. But knows she signed a legally binding contract stating there are no refunds after 3 days.

She was not ripped off by me. She simply met someone on her own and expired. Many people have met people on their own after joining my program, and they have even called me and thanked me for the time they were with me. When she was a client I used to provide parties and she attended some of them. I am attaching just two emails from her saying that she enjoyed the party she attended, along with many matches that I provided to her. So she did get services from me even before she went on hold. It is ridiculous and unfair for someone to ask for a refund years later after they have expired from my membership.

Thank you in advance for your understanding in this matter. Any questions, please feel free to call me at ###-###-####.

here are some of our emails to prove she was provided with services before going on hold:

Review: I joined MTN on 11/**/14 and under my contract I paid $1500 for 7 matches or one year. I received my first match on 11/**/14. Throughout the first 6 months, I never had one successful match, whether I declined a match or the match declined me. On 5/**/15, I contacted Ms N[redacted] and requested a meeting to discuss what could be done moving forward so I could have success in the program. On 5/**/15 we met and Ms N[redacted] basically told me that I needed to say yes to more of the matches that were sent to me and be more open minded. After that meeting, I said yes to over 90% of my matches however I never received responses back. I contacted MTN in September and was told that the summer was busy and men weren't getting back to her. I was offered two extra months to my program since I was dissatisfied over the summer. In October and November, I continued to have ZERO responses from men and when I reached out to Ms N[redacted] again, I was told my contract was over and there was nothing she could do. I then forwarded her an email correspondence documenting that my subscription ended in November and that she gave me two extra months. I then received another email apologizing and informing me that her accountant had made an error. I am still receiving matches however even when I respond, I never get an answer back and a few weeks later I receive a new match. This program never provided the service they promised. I am extremely dissatisfied. I followed MTN rules and said yes 90% of the time and there was 0.% outcome.Desired Settlement: Refund

Business

Response:

Dear Revdex.com,I am attaching you the activity sheet on my former client Tracy Peckham so you can see factually that she is giving you false information. Her membership has ended and because she was not successful in getting married and having children (which I could never promise to anyone) due to the fact that she did not take my advice and say yes to 90% of her potential matches, she is trying to damage my reputation! I am attaching proof in her activity sheet in which in the year's time, which I also gave her a very large discount since needed to keep her costs down to be nice to her, that I had send her 30 amazing, quality men that were all compatible to her. In the beginning she said yes to almost all of them because all though she is average in looks, was only willing to say to men that were extremely great looking. The very few great looking men that she did say yes to, said No to her because she was not attractive enough for her. If she was realistic on finding a man who was compatible to her and average looking as she is, she probably would have found her husband here. She was in a rush to have a child since she is 39 years old, but would not budge on saying yes to a man that was appropriately matched to her in the looks department. I met with her in May and gave her a free personal dating coach session (which she did not have in the program she purchased-but I did it for free to make sure I was doing everything I could to help her be successful) and told her she needed to be more realistic in the looks of a man. She could not only say yes to men who were the best looking men in my program. I told her she needed to say yes to approximately 90% of the potential matches since those matches were hand selected for her based upon compatibility and equivalent to her looks. She promised she would change and take my advice and said No to the next two men. You can see by the activity sheet out of the 30 men I send her in only a year's membership time, that she only said Yes to 13 of them. It is almost impossible for anyone to be successful in my program if they say yes only 43% of the time. All 30 of the men were perfect for her. Even in those 13 yes responses, we had a lot of negative and unrealistic feedback from the men including: One man refused to meet her after speaking to her on the phone. He would only say that she wasn't positive enough for him. I personally had to tell her after meeting her that she needed to smile more and be more open and approachable. That is my job as a matchmaker and dating coach to help my clients be as successful as possible. If they take my advice, they usually are successful. Then we had another complaint that a man called her and left her a message and she never called him back. He felt she wasn't serious enough if she wouldn't return the phone call. One man she went out with she said in an email that he was very handsome but not sociable for her, meanwhile he is very sociable, but told us he just wasn't attracted to her. She also said no to a very handsome man who she simply said wasn't good looking enough for her. She was very unrealistic from day one in our program. Again, now that she is expired, instead of realizing that if she took my advice she might have done very well in my program, she choices to write a negative review on my company. In her statement that men did not respond to her, all she had to do was call us and ask if they responded and if they did not, we would have called them for her. She herself did not respond to 5 of her matches.Lastly about her asking for a refund, that is absurd. I did everything possible to make her successful, she just wasn't open minded or realistic. I have also included a copy of the contract where it clearly states in line 4 that the clients acknowledges that there are NO GUARANTEES IN MATCHMAKING. (That is because some people do not take my advice, or are very unrealistic, as in this case.) It also states in line 5 that a client will lose their membership if they publish false or negative comments about MTN which she has clearly done. Please read line 8 which is in bold print that "The client also acknowledges that...there are no refunds given. There are absolutely no exceptions to this rule." The client willingly signed this legally binding contract.If I did anything wrong believe me, I would take immediate action to fix it! In this case however, not only did we do nothing wrong, but we went out of our way to help this woman. Obviously we can't help everyone, but most people do take my advice and ask to renew since a year goes by very fast. We would not ever ask this woman to renew with us after seeing how unrealistic she is and that she would try to ruin my reputation after knowing how hard I tried to make her successful. A good person does not write a Revdex.com complaint when a company did so much for them.Any questions, please call us at ###-###-####. Sincerely,Maureen T[redacted] N[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I responded to all of the matches that were sent to me. I reviewed your spreadsheet and I do not know why it is indicating that you did not receive 5 responses from me. I also had coaching including in my membership so that was not a service that you offered "free" to me when we met in May.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This really needs to stop. It is clearly written in her contract she paid for dating coaching with my assistant Gerry, she did not pay for dating coaching with me which is the third program and the VIP program. It clearly states this in the contract that she signed. I met with her personally for free so that I made sure I did everything possible to have her get on the right track of saying yes to 90% of the men, which she never did. I have no control over if my client say yes or no to each other. I can assure you had she taken my advice and said yes 90% percent of the time, she would have been more successful. I have provided her activity sheet which shows the matches that she did not reply to. Maybe she thought she emailed them to us, and didn't, but the fact remains we did not receive her responses. This cannot keep going on back-and-forth when she signed a legally binding contract and I went above and beyond to help her be successful. There are no guarantees in matchmaking, she knew that when she signed up, and that is also clearly written in the contract. To now blame me and the service because she only joined for a year and it did not work in only a year's time is not fair for my company. As you can see from the activity, we went above and beyond to help make her successful and we have done everything according to the contract. Thank you very much for your help and support in this matter. Any questions please Feel free to give us a call at ###-###-####. Sincerely, Maureen T[redacted] N[redacted]

Review: I am a 33 year old, attractive, independent woman. In June 2014 I went to MTN because I hadn’t had much luck in dating. I called up and was given an appointment the next day. I went to her office in [redacted] and met with [redacted]. After a 1 hour appointment with [redacted] who did most of the talking, I signed up for the VIP Package, which with a discount, just because I am [redacted], cost me $2,695. [redacted] chattered on about how easy it would be to find me a match because I am physically fit, beautiful and have a great personality. She told me about how she had so many great matches in mind for me already in the NYC and Queens area, which is where I live. She boasted about how safe and reliable this was because of their very strict screening process and that all of the men they had were handsome, successful, independent and looking to settle down.

We went over my 5 “must haves” and what I am looking for. I asked for a man that was ages 29-37. [redacted] said that I needed to broaden my age range, because it would be easier to find an older man who was looking to settle down and start a family. She was really insistent on this so I reluctantly agreed to 29-42.

One of my must haves is I need a man that dances. [redacted] told me I couldn’t have that as a must have, it is too specific. She said lets change that to “open to trying new things” that way when I find a match that likes me, maybe he will be willing to learn to dance for me. Again on her insistence I conceded to do it her way. I was beginning to question myself. That maybe I was too specific about my wants and needs and maybe that’s why I have been having such a difficult time in general finding the right guy.

Then it came time to pick a package, there were a couple variations, 5 matches, 10 matches or unlimited matches for 2 years. [redacted] explained to me that a match was considered to be if I say yes to meet and he says yes to meet that is a match, and 10 matches could go really fast. Especially if you are following the guidelines given of saying yes to 90% of the guys I am being sent. So I went for the unlimited package so that I could feel more comfortable about saying yes 90% of the time and not worry that I have wasted a match.

After the 1 hour sales pitch I left there feeling uneasy. I felt that she did most of the talking and didn’t even get to know anything about me, except for what I told her.. so what makes that any different than writing an online dating profile? There was no personality test or anything. But I quieted my nervousness and told myself it was a big investment and I need to give her process a chance, because she was a professional. Long Islands Best even!

Two weeks went and my background check was done. The matches were going to start coming. I received 6 matches from MTN. The 7th and 8th matches came after I had already decided I was done with this nonsense. Of the 6 matches I met 4. The profile descriptions she sent me were over embellished versions of the truth. “Owns a successful business” became works for his dad. “Successful [redacted] who lives in [redacted]” became lives with mom and dad. These men were not attractive and were all socially awkward. And as time went on lived further and further away from geographically. [redacted] being the last date’s location. Where were the handsome successful NYC men I was promised?

As I carefully read over my contract there were things I paid for that I never got. One thing that stood out was the mention of a NYS Dating Service Bill of Rights that I should have received a copy of but didn’t. She claims I got it in my “Welcome Folder” but I never got more than 3 scraps of paper. In her contract and in email she claims that she doesn’t have to abide by these NYS laws because she is an “Upscale Private Matchmaking Service” but this bill of rights clearly states that any company matching people of the opposite sex for dating or social purposes is to abide by these laws. And they should never charge more than $1000.00. I don’t see how it couldn’t apply to her business.

Also in my package, it turns out she was supposed to be arranging the dates for me! Setting up a day time and place for me and the match to meet. In reality she would distribute my phone number to the match and he would call me for an awkward conversation about where to meet a complete stranger. Most times they would call me when I was at work and couldn’t talk and we would play phone tag for a few days. When I brought this up to her she said all I had to do was ask and she would have done it for me.

Also lacking was the dating coaching I was contracted. Again I was told “you never called and asked for it”. So she offers services, gets paid for services, but if you don’t chase her for them she doesn’t deliver what’s contracted?

When I complained to her and stated I wanted to terminate my contract, her emails were rude and unprofessional insinuating that I am negative thinker and that to go out on my own and try to find a man who is successful, honest, and of any quality would be unsafe and impossible without her. Her words were very manipulative and could easily prey on the insecure, making them feel without her they would never succeed.

After I asked to terminate my contract and only correspond through email I still received a phone call from her and the 7th and 8th matches that I said I didn’t want. One of these matches was in New Jersey!! Of the total of 8 guys she has sent me only 1 was from my area!

We had a lot of emails back and forth of her practically begging to “work things out between us” but honestly after her unprofessional emails and 2 of the 4 guys I met had similar complaints about her and reading the complaints on the Revdex.com website, I could see there was no way a 2nd chance would do anything more than prolong the inevitable.

This service is a complete scam and I think everyone should be warned not to waste their time and money.Desired Settlement: Partial Refund. I requested a termination of contract on Sept [redacted]. I am willing to pay for her service for up until that date. The partial refund would be in the amount of $2,347.98

Business

Response:

Dear [redacted],

I am responding to a client of ours [redacted] id [redacted] who joined under my old company [redacted] Private Matchmaking as per the contract I am attaching, however please note that she has mistaken my company name to [redacted] Matchmaking. I will still over course answer all of her concerns and attach all important documentation.

First she joined our VIP program at the end of June and was activated in July. Before she quit the program she admits to receiving 6 guys, which in the period of only two months before she quit, she went out with 4 of them. The other two she declined. That in itself proves that our program works and was effective.

According to her negative comments she wrote to you, which are all false, she seems to be mad at the fact that when she was initially interviewed with [redacted] she was asked to open up her age rage, which she agreed to do, and when she asked to make one of her 5 must haves with the guys to be a guy who "dances" [redacted] told her that is too specific and she would be better off saying "open to trying new things." She admits this in her comments to you. [redacted] was correct in guiding her to be successful. We would not have accepted her as a client if she would have insisted on only dating a guy who knows how to dance! She was fine changing that in her profile and signed a legally binding agreement which is attached that shows in multiple areas that she had three business days to cancel. Please note line 8 of the contract where it clearly reads "...and after that period, there are no refunds given. There are absolutely no exceptions to this rule. The client recognizes this rule."

We have done nothing wrong with this client however I still will address the mistruths she mentions in her comments, just so you know that we do everything in our power to make our clients happy and successful.

She complains about a match she met who owns his own business, but she was angry that it is a family business? There is nothing wrong with that. He is a great guy!

She complained that a [redacted] who is 31 years old lives with his parents? We never said he didn't, he is saving money to buy a home with a woman when he finds the right women...He is extremely financially successful and is just saving money because he is very stable. He is an amazing guy.

She says the guys were not attractive, but they are very good looking and she saw their photos first and said yes to them, so she is obviously just looking to complain about the service. She said No to two guys because she felt she was not attracted to them, which is her right to do in my program. My opinion is that she should have said yes to both of those matches because they are on the same attractiveness level as she is and they were both compatible to her and met her 5 must haves as all of her matches did.

She complained they weren't enough NYC men, but on her profile she told us she would date anyone on Long Island and in NYC, she never said NYC only and said yes to the four guys, which proves she is just looking for things to complain about.

She also says she did not receive a copy of the Bill of Rights for dating services, but it was in her welcome packet and she signed our contract that states in line 8 that she received it and that we as a matchmaking company do not even follow it.

Even though we do not follow that form and say so in our contract she brings up a concern that it states a dating service should be $1000 or less. Even though we don't have to follow these guidelines, we still do offer a $995 program which she could have selected.

She brings up on our contract that we "set up dates for clients" which we would have done for her if she ever wanted that. With all of our clients, we do offer that service, but our clients prefer to call the matches themselves and make their own dates. However if she ever asked us to do it for her, we would have.

Then she complained that we offer "dating coaching" that she did not ask for. At any time, if she wanted to speak directly to [redacted] or myself personally, all she had to do was call us! She did not ever call us and ask for dating coaching. In fact, she even writes to you that she told [redacted] never to call her and to only email her. This is obviously not a successful way to help a client, so I called her personally to reassure her that we can and will help her. She did not pick up her phone and I left her a voicemail. She complained the next day that I called her. It also states in our contract in line 6 that after 3 unsuccessful attempts to contact a client, which in her case, it was more than 3 attempts of us trying to talk to her, that a client loses their membership without refund.

She states that we were rude. We were never rude, just honest with her that giving us only two months and the fact that she already went out with four great guys in two months, that she simply did not give the program enough time!

Lastly even though we did nothing wrong, she still wrote a negative, false comment on your Revdex.com report! In line 5 of our contract, which we also told her in advance when she threatened us if we did not refund her money that she would write a report on us. We cannot be threatened by the fear that someone will write in lies about us simply to get a refund when they have signed a legally binding agreement. Line 5 states, "Additionally, the client grants MTNPM Inc. the right to cancel this contract, without refund, if client ....giving false or negative comments about MTNPM..." which she has done.

Therefore, as you can see by the contract she signed, she has now lost her membership without refund!

Please also note, that we would have done everything for her to help her be successful. It was her who chose not to accept our calls, and told us we can't call her, it was her who quit the program, it was her who wrote lies and negative comments about us to you.

If you have any questions or concerns regarding this client, please feel free to call me. I hope you can see, we did a great job for this client, and it is a shame she did not stick to the program.

Sincerely,

Best Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This issue is in NO WAY resolved.

I find it interesting that she makes a point to mention her

business name is now changed. Maybe that’s to try and hide from the 53

complaints I found online about her and her company. (10 on [redacted] 23 on

Revdex.com, and 2 on [redacted]) It’s amazing

how the story is the same over and over again. However I want to address many

of her inaccurate points.

Me going out with 4 of the 6 guys does not prove the program

works. It proves that I was open to giving the program a chance despite the

poor quality matches I was being sent because she beats you over the head with

“you’re not doing your part if you don’t say yes 90% of the time”

Me compromising my must haves because I was bullied to do so

does not make me in the wrong. [redacted]

went on for 10 minutes about how older guys in their 40’s only want girls in

their young 30’s and women their age were too old. I believe I was bullied into

the older age range to satisfy their need to supply young women for their older

male clients.

Her highlighting the fact that there are “no exceptions” to

her no refund rule when on the Revdex.com site there about 20+ complaints where she

settles with a refund only proves that what she says is complete [redacted] and her

words are meaningless.

She claims this guy I met is a business owner of a family

business. His words to me were “No, I don’t own the business, I work for my

Dad” -Also a 30+ year old man living at

home to save money is NOT independent it is an excuse. I am a 30+ year old

woman trying to buy my own business, I don’t live at home with my mommy and

daddy, I work hard and do it on my own. In my opinion there is no reason a

healthy successful man should live at home with his parents for any reason.

This lady is trying to put [redacted].

Attractiveness is clearly an opinion and just because I saw their

picture and said yes does not mean I found any one guy attractive as she is

claiming.

I told [redacted] anywhere between [redacted] and [redacted] Again

trying to be open minded and flexible to the process I said yes to most of the

guys given to me, even when they didn’t 100% meet my criteria. [redacted] and

[redacted]!? This is not with in the geographical area I requested or agreed

to.

Let talk about this Bill of Rights. TWICE I have told her I

did not receive this claimed welcome folder, this woman clearly lacks reading

comprehension skills. She keeps calling this Bill of Rights a form and that she

doesn’t follow it. IT IS A LAW not some

optional “form” put out there as a suggestion for the industry. It is LAW put

in place to protect people desperate for companionship to not be railroaded and

taken advantage of by [redacted] salesmen like [redacted]!

She says I didn’t ask for the contracted services of date

set up and dating coaching. It was in my package. Her “professional” company

should be organized in such a way that these things are followed up on by her

or her staff. When I order a #1 at [redacted] it comes with fries and a drink.. I

don’t have to ask for the fries. After

the first 2 dates I was so appalled by the quality of the men I wanted to quit

then, but my mom being the optimist thought they were test guys.. so I waited

to see if I would be contacted about “coaching” and wasn’t.

She says I told her not to call, but only email. The way

this lady twists facts is unreal. AFTER I sent the email requesting a

termination of the service and explaining my problem, [redacted] immediately called

me. I AT THAT TIME sent an email asking to ONLY BE CONTACTED BY EMAIL MOVING

FORWARD. Why? Because I wanted a paper trail and documentation of everything

she said moving forward. As you know here say is not submissible in court.

After that email [redacted] called me AGAIN.. only supporting my comment that she

lacks reading comprehension skills. She

says the contract states that after 3 unsuccessful attempts to contact a client

they lose their membership. I am pretty

sure answering her ridiculously unprofessional rude emails is me responding to

her contact attempts. The contract

doesn’t specify contact by phone or any specific means.

I offered to pay [redacted] for the time she spent on me and

asked for reimbursement of the rest. I

believe that is a fair resolution to this unfortunate situation. However it

seems that she does not want to do that, so I will let a judge make the

decision of whether or not she has held up her end of the contract.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Readers,As you can all see, I answered the client's initial concerns to the satisfaction of the Revdex.com. Then she added lies, slanderous statements as well as tried to attack me personally by "defamation of character." I cannot and will not be bullied into giving a refund to a client when my service did nothing wrong, however am open to taking the high road and offering a partial refund for services not yet rendered-only to show the readers how ethical we are as a company!As I previously stated, this client went out with four men in a very quick time period. She then tried to tell my matchmaker [redacted] that she only wanted to go out with men that were "dancers." [redacted] did the right thing by telling her she could change her requirements after joining our program. That is what this all stems from! This client is making slanderous comments about my company which is illegal and will be punishable by law.To answer her lies please read the following:The name of my company was changed because of our expansion. We now have four offices and I do not interview everyone personally anymore. However I still interview in my long island offices and also in Manhattan. Because people would call and ask to only interview with me in for example, our NJ office, I changed the name to MTN Matchmaking, Inc. It is a blessing that we have grown and have changed our name, which allows me to have Matchmakers interview clients in some of the offices. I already work around the clock and cannot be everywhere. However, I still do all of the matchmaking along with my matchmakers, every week. I also stand behind everything [redacted] told this client when she met her and when she told her she couldn't change her prerequisites to only men who dance. This whole situation has gotten out of hand! I tried to contact the girl personally and work things out with her. Instead she said she preferred to damage my companies reputation, regardless of the fact that she is saying lies to do so.As for her saying the one match who works for his families business, and that is not good enough for her, he does! It is a family business that he will one day own himself. As for the second guy who is saving money to buy his own home, he is financially stable enough to afford the program and have a large savings account for when he buys his own house. The fact that she makes fun of this great guy says a lot about the person we are dealing with.As for the Bill of Rights that she keeps bringing up, in our contract we have written that the bill of rights for dating services does not apply to our matchmaking service and she signed this contract acknowledged this. This is a clear example of a girl who will go to any means to hurt the reputation of a company to try to get her money back. At this point, she has stepped over the line and I have no other choice than to let my attorney deal with her illegal accusations.The purpose of the Revdex.com is to help consumers who have been "wronged by a company." In this case, we have done nothing wrong! She brings up in the past that I have issued partial refunds before, I will offer her a $500 partial refund for services not yet rendered, not because we have done anything wrong, but to show and prove to the Revdex.com that we have always done the right thing for our clients. Please note, I have been successfully matchmaking for 14 years and have made over 1000 clients successful. Can I make everyone successful? Of course not! Do I try? Yes!If you count the small amount of complaints we have received over my 14 year record, you will see we have an excellent track record. When she also mentions that the prior complaints were the same, please notice, that there are simply some people that no matter what we do, we cannot make them happy. Unfortunately, every business has to deal with unrealistic clients, and we have always done our best to make everyone happy and successful. This is not a small feat, but one which we try very hard to achieve! In this case, the client should have continued with the service and let us help her. We never "talked her into" going out with anyone. Everything she has written about my company is a lie! I truly hope it is evident when reading the "mean" and "unprofessional" manner in which she speaks of our service. Please also note, we never took the low road and mentioned some reasons why this client might have been difficult to make successful. However in reading her comments, I hope you can see how negative a person she is and that no matter how much we try to help someone, if they are a negative person and make such vicious statements as she has done, how could we possibly make her successful?Let's see if she takes the high road and accepts our offer for a $500 partial refund for services not yet rendered, even after she quit the program, told us never to contact her again, slandered our name and said such terrible lies about us. We are doing this simply to show good faith that we are in the business to help people! However, we can only help those clients who are realistic, positive, kind, emotionally stable and looking for a committed relationship. Thank you for the opportunity to show our side of these lies and see our offer of a partial refund is more than fair. Sincerely, [redacted]

Review: MTN Matchmaking is in violation of several points of the New York State Dating Service Bill of Rights. I paid them over $1,000, they did not provide me a match, many times, two consecutive months in a row, and thy would not give me a refund. I was only provided with 3 matches in two in a half years and they were not people that I would ever go out with according to the requirements I made when I signed up with the Service. I only met with the owner, [redacted], once. All the other attemps to speak with her or meet with her were denied. I was always passed on to her employees, none of which would address my issues.Desired Settlement: Since she has not provided me with the services under our contract or under the NYS Bill of Rights for Dating Services, I would like a refund.

Business

Response:

Hi [redacted],

During her membership [redacted] has received over 20 possible matches, so her claim that only three were sent is not true. As a matchmaker it is my worst nightmare when clients say "no" to a match or when someone a client wants to meet does not want to meet them. I have reached out to [redacted] to resolve this matter as I always do and I am currently awaiting her response.

Thank you for your time.

Business

Response:

[redacted]

Hi [redacted],

Okay the facts of this client are:

[redacted] joined my program on 10/**/10 for "$1995 for 12 matches or whichever comes first." I sent her 24 potential matches during that time. She only went on "3 dates of the 12." However the time expired before she could go out on the 12. In her particular case, both she and the men either both declined each other, or one party declined the other.

Also, during [redacted]'s program with us, she was invited into our office a few times to have personal "dating coaching sessions" with my dating coach. We truly did everything in our power to help her be successful!

When someone expires as she did in October 2012, we do not contact them to see if they would like to rejoin. Most people will contact us and ask us for a renewal price. She did not. Most people are satisfied with my company during their time with me, and most clients do get their matches before their time runs out, but [redacted] did not.

However after she expired, on 6/**/13 she emailed us saying she wanted a 50% refund or she would contact you saying that we were not successful in working for her...which again, there is no guarantee that it will work for anyone. Obviously I choose people that I believe will say yes to each other, but in her case, I did my best, but many men did decline, as she did to many men.

[redacted] told [redacted] she did reply to you and that we turned down her request for a 50% refund because we did render services to her and she did expire the October before. From what I understand, [redacted] has put in a new complaint since we refused to be "bullied" into returning 50% of the program fee. Apparently, due to the confusion of it and the fact I was out on disability, I understand that we did not respond again to this request. I am very sorry that [redacted] did not contact you about [redacted]. [redacted] should have responded to your inquiry and did not...I will do everything in my power from this point forward to make sure any future (hopefully there won't be any) complaints will be addressed as soon as we receive them.

However, I am going to give [redacted] a partial refund of $500 for services that she claims have not yet been rendered even though they were rendered, just to show good faith to both of you. I will send the check directly to her. If you could kindly tell her for me, since I understand she is not taking our calls, I would greatly appreciate that!

Kindly let me know if this answers all of your questions and concerns.

Please do not hesitate to contact me with any questions regarding this inquiry. Thank you in advance for your help in this matter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will consider the matter resolved as soon as I receive the check. In response to [redacted]'s comments, first I never was offered Coaching Lessons, or whatever that is. I only went out with 3 of the men she set me up with because they were the best of the worst. None of the men were in the age group. educational or professional level, that I had expected, when I signed up with her. The three men I did go out with, I had absolutely nothing in common with. I never received any phone calls or e-mails, in response to a refund. The "non-sending" of e-mails can be easily checked. My phone records can also be checked, but that would take awhile to confirm. If I would have received any response to my direct e-mail, to her, I would not have found it neccessary to file a complaint with the Revdex.com. Again, I will accept the $500 refund.

Sincerely,

Review: I signed up for [redacted]'s services nearly two years ago, yet have never met her in person. I originally met with one of her employees, [redacted]. [redacted] has since been fired because of so many customer complaints about inappropriate matches and lack of customer service. Despite this, [redacted] and her staff have refused to provide a refund although they admit as a team, they failed to provide the contracted service to their clients. I have never met with anyone else at the firm. How could [redacted] and her team possibly claim they are providnig me with the contracted services when no one has met me or asked about my preferences / requirements ? My contract states there will be cocktail parties, roughly monthly, to meet other singles. Those services have been eliminated with no compensation offered to clients. In the calendar year of 2013, [redacted]'s firm has sent me 6 unique matches. Despite none of these matches meeting my requirements (how could they meet my requirements, no one in [redacted]'s firm has even bothered to check what those requirement are), I respond positively as often as possible. But like so many other clients have stated... it seems these matches are never available. Maureen may claim that my membership was on hold for a period in 2013, but it shouldn't have been, it was their administrative error if it really was. I have not received a unique match from Maureen since 8/*/2013. I realize Maureen was ill for a period of 2013 but her failure to provide contracted services dates prior to her illness. I believe Maureen's female clients outnumber her male clients by such a multiple, it is not feasible for her to provide the contracted services to her female clientele. I think she is a fraud.Desired Settlement: Complete refund of services and more transperancy about the composition (male vs female) of her clientele.

Business

Response:

In regards to complaint [redacted], [redacted], after looking over her entire history with us at Maureen Tara Nelson Private Matchmaking, I will offer her either to begin again, starting from day one, after meeting with me, [redacted], or since she has only used up two years of her 3 year contract which began 12/11 for $1800, I will offer her a 1/3 partial refund for services not yet rendered for $600. Please let me know which one she would prefer.

If you would like to know the history of her two years with us I will provide it for you just in case. I would first like to mention that I am offering her a partial refund of services not yet rendered, not because we did anything wrong. I am breaking my own contract which clearly states there are no refunds after a NY State 3 day grace period law, because I want to be very fair and make her happy.

During her two year membership she was matched up perfectly with 23 men who were all compatible to her and fit her requirements. She said NO to 9 of them, which is way too high. Most clients will typically say yes to 90% of their potential matches because they realize the need to be realistic. 6 of the potential matches we sent [redacted], we have no record of her answering, which when that happens, we assume is a No response. She only said yes to 8 men, which again, is way below average. One man who called her complained because he made several attempts to take her out, but each time she told him she was too busy to date. Most of the men who she said yes to declined. In all cases, there reason was all the same, that she was too over weight. In the contract there are no promises of anything, since we cannot control if a man or a woman will say yes to each other. I only claim to match people based upon compatibility, which I did in her case. Please note I am not saying that I cannot make overweight clients successful. I can and I have. But with every client, they need to be realistic and say "yes." [redacted] did not do that.

To answer her complaints, if you need this information...

Yes, [redacted] signed her up and then was terminated. However I quickly put [redacted]'s [redacted] in charge of her. I do all the matches of all my clients anyway. I used the information that [redacted] provided. I also offered to have her come in and meet with me personally at anytime during her membership. We did change our program instead of offering parties, to offering a dating coordinator to set up the dates for our clients. Lastly [redacted] is implying that she was not successful because we have more women in our program. That is simply not the case. Our membership changes daily and new clients are brought in every day. She would probably have been much more successful if she said yes more than only to 8 men.

Lastly, there are no guarantees in matchmaking. I do however do my best in providing my members with appropriate matches whom are compatible to them and have their requirements. That is all I can promise, and that is exactly what I did for [redacted].

Please let me know if [redacted] would like a new membership, meet with me personally and I would begin the time from day one, or if she would like the offer of a partial refund for services not yet rendered for the remaining year of her program.

Any question, please call me at [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I will accept a $600 for the services yet to be rendered by [redacted]. I would also like to state that [redacted] continues to provide false information, like stating she provided 23 matches that met my requirements. A couple of the matches she provided were clearly out of my age range, one was 20 years older than me!!! Also, it was I that called [redacted] about the guy I had been speaking to, because as I told [redacted], he cancelled on me four times. I still have the texts, so do not dare put the blame on me in that instance. Please forward the $600 to my contact info you have on file.

Sincerely,

Review: Maureen Tara Nelson Private Matchmaking is a total scam. I joined this match making service on August **, 2010 and was made promises that [redacted] was not able to live up to. She told me about her large database of over a thousand clients and how many matches she has had that lead to marriage. I was told for under a thousand dollars that I would be entitled to a match a week and she hand selected each match. I would also be entitled to date five different matches as part of my contract. [redacted] told me that since my parameters were flexible, she would have no problem finding me a match and that I would be in "High Demand". She then proceeded to tell me that her prices were increasing and that if I paid now- I would get the cheaper price of under a thousand dollars. Since, I was promised the world, I handed over my check and was so excited about my future. I went on my one and only date through this service on August **, 2010. The matches became few and far between. In fact from January *, 2013 until July **, 2013- I only received three matches which is a far cry from the promise of every week receiving a match. I sent emails complaining about her services on December **, 2011, February ** 2012, April *, 2012, Feb *, 2013 and finally on December **, 2013. Except for the last email that I sent, all of a sudden I would receive a match but never one that fit what I had asked her for. Each of the emails that I sent her, I requested my money back because this service was not working for me. Every time she refused. My final email correspondence occurred on December **, 2013- in it she told me that she had stopped performing any services for me as of August 2013. I was never notified, in fact, every week I would look to see if I was sent a match. This is great customer service. I know a few other people that have been dissatisfied with the service or lack of service provided. I wasted three years waiting for my match, was promised to date five ladies in this period and would receive a match a week. I barely received matches and the matches that were sent were so disappointing. I paid $900 for one date over a three year period.Desired Settlement: Refund of $900

Business

Response:

Hi [redacted],

(Before I begin, I would like to just mention to you that I've been matchmaking for many years now, and always have noticed during the holidays people are extra emotional during this time. If they have not been successful, they will always blame me. I only mention this because I want to give you my word that the extra amount of complaints during the holidays is not because I am "slacking off" or "not doing my best for my clients." I promise you that it is just a very emotional time of the year, especially for singles.)

As per [redacted],

I am shocked beyond belief that [redacted] would write a report on my service. He joined my trial program for five matches or one year WHICH EVER COMES FIRST. He was given much more than 24 compatible matches (we don't have the old records from 2010, when he first joined on 8/*/10. Once we switched over to our new record keeping, we have on record sending him 24 potential matches. He only said yes to THREE. Not to be mean, but [redacted] is short and overweight. He should have said yes to all of the potential matches, since everyone of them were compatible to him and have his five prerequisites. This is a case of a man being way too picky. He also would not respond to his matches. In fact, he didn't respond to 16 of the 24.

I emailed him and mentioned to him that he must respond to his matches, and still he did not respond to them even after getting my email.

I did feel bad for him that he wasn't successful in meeting five girls in the year's time, even though that is all he contractually paid for. Because I always try to do the right thing, I extended his time for free. In fact I gave him two free years!!! The ten free potential matches during his two years of free membership, he didn't respond to 8 of them and said no to 2 of them.

I tried very hard for this client. After giving him two free years, I had to finally give up. He wasn't responding anyway! That is why this letter to you from him is so shocking.

He had many girls that said yes to him. He could have been successful. All he had to do was respond and say yes to the girls. His lack of success is fully 100% on him. I did all I could for him.

In response to his comment that he would receive a match every week, that is untrue. I say and put in writing in everyone's take home paperwork that I go over in the end of the interview and tell them they have to read is that I check every week to see if someone is compatible to them, have all five of their prerequisites, and must also be available to date, and not in the dating process with someone else. I also tell them, most clients are in the "3 date process of dating with someone" and I will wait a week or a few weeks to see if they become available to them.

The only truthful comment he wrote was that when he wrote to complain on December **, 2013 why his matches ended in August 2013, I reminded him he only paid for a one year membership, and that I gave him two free years on top of that, and that in August 2013, I had no choice but to finish his membership. My three year program is $2995, and I ended up giving him that for what he paid, under $1000 dollars. Again, he wasn't responding anyway, so I do not understand why he even wanted to continue.

Thank you for giving me the opportunity to respond and give my side of the story.

Review: Maureen Tara Nelson promotes how successful she is but that was not the case for me. When I went to her office she was extremely positive in promoting that she has over 1000 successful stories and presently 1200 active clients. I was unsure about joining but she ASSURED me that she had tons of matches for me and I was an easy match because I was very attractive, outgoing, and physical fit. I even called the next day to cancel my contract but once again she reassured me to please stay as a client since I was an easy match. Once again promising me success in finding me matches. She said she was CONFIDENT that she had plenty of men to match me with. Since then, no success. I've complained several times but still not happy. It's been almost a year and only 1 date. I'm suppose to have up to 10 in a year. She claims that she has sent me 20 potential matches and that every one of them were compatible to me in 3 different ways. Well, if she is successful in personally matching based on compatibility then why did majority of them supposedly say no or never respond. I never got any reasons for why the men said no. She just claims that there is no guarantees. Which is why I am confused. To have so many no's if the men were personally matched with my file? I want to know are they current clients? As she stated when we met, I was an easy match - very attractive, smart, outgoing, physical fit, etc. That is why she assured me and reassured me that she was confident to find me matches. Her business is to match people so why no matches if you are successive at what you do? She said she needs more time (already almost a year) or that I should have joined the Elite program - more money in order to be successive. She also told me on the phone that I need to consider dating someone at least 10 years older than me for her to be successive in finding me a match. After my last complaint she asked for me to give her another try and she would work hard to find me the right man - yes a month ago and nothing yet.Desired Settlement: Refund of $795

Business

Response:

Dear [redacted],

This client [redacted] is 42 years old, wants to get married and have a child. I told her the day I met her, as well as it is written in my contract, that there are no guarantees that I can do this. She did call the next day and say she was nervous. I told her she has three days to cancel our agreement. I did tell her she was attractive, but told her that I could not guarantee marriage or having a baby. That is why I think she was so nervous, she wanted a guarantee and I couldn't give her one.

I gave her a great discount to make her happy, a year's membership or ten matches, whichever comes first. In that year, I sent her over 20 potential matches, that were all compatible to her in three ways. The men that said no to her said no for various reasons, not enough chemisty, or older than they wanted since they wanted children too.

She has complained before and I told her I would give her free time. I told her I would work for her until I got her the ten matches.

However in her last email to me she threatened to complain to you and the internet reports if I did not give her a refund. I told her again, I cannot give out refunds because she and men have both said no to eachother, but again, would match her until her ten matches are completed.

She immediately followed through with her threat and reported me as a scam on the Internet, which will never be removed, and now to you.

I am very sorry [redacted], but I worked very hard for this girl and I never promise anything. I cannot give out refunds to every client that threatens to call the Revdex.com on me.

I will still giver her unlimited time for her ten matches, if she takes back the complaints.

Thanks so much. I hope you understand.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I want a full refund and no further contact. MTM Matchmaking has not provided me with the services under our contract or under the NYS Bill of Rights for Dating Services. [redacted] should have clearly set expectation of the delivery of service that include I allegedly have 1000 clients the chance of anyone responding “yes” is less than 0% over a 20 month period. She should have explained that before taking my $2000 check and running to the bank and cash that very same night, wow what does that say about the [redacted].

I became a client of [redacted] in February 2013, (24 months ago) she took as much time as needed to promote how successful her business was got me to write a check for $2000 and cashed it the same evening. When I went to her office she was extremely positive in promoting that she has over 1100 successful stories and presently 1200 active clients. I was unsure about joining but she ASSURED me that she had tons of matches for me and I was an easy match because I was very attractive, outgoing, physical fit, independent, emotionally and financially stable. Since then, nothing. I had one date in early (March 2013) that was a front man who was based in my area (bait and switch). It was clear this person had no intent whatsoever of contacting me again. A second date a year later (Feb 2014) was a car salesman who attempted to sell me a car and how he could provide the financing. Additionally, she tried to convince me to spend even more money with an elite service and dating coach a path I did not choose.

Let me share a little on my background. I work for a major Long Island Company based and have been employed with them for 26 years. As a window I selected [redacted] as I was led to believe there was a level of security because of the screening process and background check that she said was performed. I have reservations if that occurs at this time. [redacted] at our meeting came across and trusting, sincere and authentic as she gets you to write out check. I have learned all an act and scam for your money. As a widow she especially took advantage of the situation, she could not toot her horn more and I quote “I will have the absolute best time of my life and its just beginning

In summary, the experience has been the most disappointing loss of hard earned money with what she has put me thought for the last 24 months. She has from time to time forward me a match on Friday on an inconsistent basis until I recently placed pressure on her for a weekly match in 2014. This has not yielded anything nor is a match received every Friday. I’ve followed her guidance and replied “yes” to 100% of the matches and have all email traffic and much is submitted with the complaint for your review. Every person declined and/or there was never a response. There were many excuses as you can see from the responses below:

1) I have a great match for you next week and you hear nothing

2) placed membership on hold

3) didn’t respond at all

4) had a problem with Email and took three weeks to reach

5) he’s a new client and she would check but never heard anything further. That approach would let her waste a few weeks until presenting you with another and

6) I’ll call x we haven’t heard back, his email wasn’t working

7) Great news – he said yes and he’ll call you and no call.

8) He’s not available at this time, (so why waste my time).

9) and the famous “he declined, his loss” – you will see that multiple times below

These are all tactics to waste time and the excuses are endless. I noted a gap from June to December 2013 when communication was 100% silent, I later found out she was ill and to have no backup in place to communicate with your customer is not acceptable. I’d have lost my job with that customer service method. She did send a note out but that was six months later in Nov 2013. She offered to extend my membership another 6 months, I’m not interested I just want a refund and to end this nightmare.

I never phoned the office to complain, it would not have changed the situation and my communication on the situation was via email. I spoke with many other customer who called, yelled and go so upset that I know it would yield no positive outcome. I paid $2000 to MTM and my check was cashed that night. She should have clearly set the expectation on the delivery of the product - even though I allegedly have over 1200 active clients the chance of anyone responding “yes” is 0%. She falsely promoted her business/advertising and the fact that anyone would let her open another location in NJ is disheartening and as an honest business professional its horrific that she will again falsely represent herself and take good and honest folks money.

In Jan 2014 I reached to MTM as a good faith request for a full refund and I have included my email and the MTM response. Again stating “I have many great men for you”, 12 months have gone by and nothing except declines and two accepts but I never heard from either of them. I could continue to provide background and history for many more pages but it would be similar to what has already been provided and what many other have already written. Again, all email traffic since the start of my contract in Feb 2013 can be provided. I’m seeking a full refund as the delivery of the product and service was in essence stealing my money that I work very hard for. Additionally, as a widow she took advantage of me especially tearing up during the meeting, but ran right to the back to cash the check that very night. This woman has No soul

Thank you very much for the review and your consideration and the Revdex.com’s pursuit to support to promote an honest business community. Additional evidence/documentation on the correspondence over the last 18 or so months. I expect you will see a pattern very quickly and more evidence can be provided. A very convincing thief for the dreadful night where I signed over $2000 to this thief.

In closing, I selected today to log my complaint. This is the anniversary of my husband’s passing and while he would applaud my effort to go on with my life he would be sickened that this woman knowingly stole $2000 from his wife and children.

thank you,

Below is a small summary of the correspondence. Much more can be provided.

Dear [redacted],

Our last communication with you was 11/* when I wished you a happy birthday. I did not hear back from you and I thought that you were busy like so many of my clients who did not want to be matched over the holidays. I did send you the December newsletter and also did not hear back from you (many of our clients did respond back to that too). I did not want to bother you, I really thought you were busy. With 1200 clients, sometimes I do need some prompting.

There are no refunds as per the contract. As you know I have had a very rough 2013 and I understand that you did not get the service you should have gotten while I was recovering from [redacted]. I am committed to making you happy and successful so I will extend your membership for an additional 6 months to make up for the lack of service. I do have many great men for you and I hope you will like the match I will send you this Friday.

Thank you in advance for your understanding.

Sincerely,

On Tue, Nov **, 2014 at 04:44 PM, [redacted] wrote:

I just checked and see that unfortunately [redacted] declined - his loss!

I'll let you know about the new match, [redacted] as soon as possible.

Have a nice day.

Best Regards,

On Tue, Sep **, 2014 at 04:22 PM, [redacted] wrote:

Hi [redacted],

I'll find out what happened with [redacted] In the meantime, I will look for a new potential match for you this week.

Thanks for informing me. Have a nice day!

Best Regards,

On Wed, Nov **, 2014 at 03:57 PM, [redacted] wrote:

(she is not even providing the name of the person “your match”)

Hello,

How are you doing? Unfortunately, your match from this past week has declined-HIS LOSS. There is no reason to worry! I will put you back on my list and continue to check for a compatible match. ?

Have a great day.

Best Regards,

These are from the start in 2013 - fyi

On Thu, Mar **, 2013 at 02:59 PM, [redacted] wrote:

Hello,

How are you doing? Unfortunately, your match from this past week has declined-HIS LOSS. There is no reason to worry! I will put you back on my list and continue to check for a compatible match. ?

Best regards,

On Thu, Mar **, 2013 at 03:19 PM, [redacted] wrote: mention of two year program that is about up

Hi [redacted],

[redacted] has just declined - his loss! I will look for a new match for you.

Please don't be disappointed, it's very early in the process. You have only been a client for less than 2 months. We are still learning about you and what you like and getting feedback. Sometimes, I can make someone successful right away, but other times it takes a while. It's different for everyone. You have a 2 year program so there is time to find you the right one.Desired Settlement: Request full refund from [redacted] and be removed from any further distribution.

Business

Response:

Dear Revdex.com,Kindly reread this client's complaint. It is not filled with any facts, only emotions. Please note that the client, [redacted] is clearly very upset and seems to be "under the influence" due to the fact of her writing Four times that I cashed her check the night she came into my office. Please tell me what the problem is with that? That is our standard practice to deposit all checks on the way home rather than leaving them in the office! She remembers from two years ago that I cashed her check the night she came in, but doesn't remember the amount? She wrote the incorrect amount down four times too. I understand if she is upset about her husband passing away, but she is clearly emotional in her writing and trying to take it out on me. When she came in to me two years ago, she had been widowed for 7 years. She met a man right after her husband died and was in a six year relationship that ended a year before. She was ready for a committed relationship and so I accepted her. I truly do not feel that I should have to respond to this "emotional display of lies". I will be brief because I do not think it is fair that someone can write lies about my service and have them be published by you. Here are the facts:I have attached the contract that clearly states in line 8, there are no refunds given after 3 business days. It also states there are no exceptions to this rule. The client recognizes this rule.I matched her for two years as per her contract based upon compatibility. In that time, I matched her with 33 men! She said yes to all but seven of them, which she did not respond to. Four men said yes to her. Unfortunately, I do not have control over if the men say yes or no to their matches, however she did require dating coaching as she in fact mentioned, but she did not want to pay for that service. She definitely needed that service.It is a terrible lie that the first guy she went out with she is calling a "front man" simply because he did not want to go out with her again. I cannot go on a date with someone, and do not have control over if a person will have chemistry with each other. In his case, he said she was nice, but not attractive enough for him.As for the second man, he did not have chemistry with her either. I do not know if he offered to help her buy a car like she states.If the other men didn't call her, she should have told me and we would have contacted him for her. As for the comments she says I said about her-that is what she described herself as! I do not guarantee that I can make someone successful. I always do my best for everyone.While I was out with [redacted], I did have an associate take over for me, so that is another lie. Because she wasn't compatible to any man during a 3 month period, I told her I would give her 6 free months if she remained positive. She did just receive a match before I was notified about this terrible and mean spirited complaint.Calling me a "thief" is just very inappropriate and I will not respond to any more of her false allegations. I truly hope she rereads what she wrote and realizes that she "stepped over the line" and took out whatever she is going through on me.I will however, if she realizes that she was very unprofessional and takes back these lies, honor my offer to give her the remaining four free months of her membership!Thank you,[redacted]

Review: I joined this mtn matchmaking on 10/**/14 signed a one year contract for $1500.00 and paid in two payments. I was told that I would be matched up with 10 mutual matches and that I would receive a phone call once we both agreed to meet one another. In December when I questioned why I havent been matched with anyone I was told that alot of members put their memberships on hold around the holidays because they are busy with families and parties. Which didn't sound right to me. I told them if that is the case this information should have been disclosed to me and I wouldnt have joined until after the new year. They told me that they would extend my memebership to January of 2015. Around January [redacted] I contacted them again by telephone to ask why I havent been matched with anyone as it has been over three months & was told it takes time and that I could not possibly think that I would have been matched up by now. Got into some choice words with [redacted] and asked for a refund. Was told I had to speak to [redacted] the [redacted]. I went to retail [redacted] website to see if there were any complaints about this company or person & was astonished at all of the compalints from people with the same exact compalints and feelings that I had. Emailed [redacted] of mtn matchmaking requested refund as to why and was told that there are no refunds. I had filled out an application when I met with [redacted] on 10/**/14. This applicaton asked questions such as height, weight, hobbies & interests. [redacted] has never met me in person. However in an email that she sent to me she said that I am not trying to hurt your feelings but you have to realize that you had difficulty meeting a man before you joined our service. We never told you since you weigh over 200 pounds that this would be easy. You know it wasn't easy before you came into us and no one promised you it would be easy just buy joining our service. Now I know why they ask information such as this so that they can use it by saying hurtfutl, obnoxious statements to her clients. This woman has no idea what my body composure is. She even brought into the conversation that she is a [redacted] what does this have to do with my contract? I Have requested a refund three times to no avail. [redacted] has since sent me one profile the man called me but never made a date with me either.

I feel like she had this person contact me to shut me up. [redacted] has asked me on several occasions to meet her for drinks to get to know each other better & have some fun. I think this is odd that she would ask me out for drinks. another way for her to get me off her back.Desired Settlement: I would like full refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to MTN because I wanted to find a quality man. I wasn't having success with the online dating sites and figured it was worth a shot. After the 2 hour appointment I was SO excited and hopeful that I was going to finally start meeting the type of men I was looking for. MTN had told me that she had over 1200 active clients (all of whom she met personally so she can do her personality test) and it was going to be extremely easy to match me with a man that fit my criteria since I was attractive, physically fit and had a great optimistic personality. She also stated over and over again how "gorgeous, successful and independent" her male clients were. I liked the fact that she said she did background checks on all of the clients as well. I signed the contract for the package that would give me 10 matches in 2 years (it was originally 1 year but she extended it for me so I could take my time with each match) and unlimited dating advice. The paperwork I received basically said to keep an open mind and say yes to 90% of your matches and try to at least give each one 3 dates to see if there's something that could build. I grasped the concept and didn't think that'd be a problem to follow since she was only going to match me with men that had my 5 "must have" qualities, within my age range, matched with my personality test and were "gorgeous". The totally optimistic side of me got shot down after the first bunch of matches I received. The first match I said Yes to...never heard anything back about him even though I asked what happened a couple of times. The second email I got had 4 matches in it, and when I opened that email I wanted to cry. None of these guys met the standard of looks that I was sold on...and I'm really not that shallow of a person, but when you pay for something and are told one thing and you get the complete opposite it's extremely disappointing. I reluctantly said yes to one of the four, we went out he definitely was not my cup of tea. Lacked motivation in life, lived with his mother (who was not ill) had no urge to move out and get his own place...this is not a successful man to me. The advice given was "I highly recommend going on 3 dates before you make a decision"...even though I knew there was nothing there I went out one more time to follow the rules. After that I told her I didn't want to continue to lead him on when it was clear there was no chemistry and he was not a good match for me. I also told her I was not happy with the fact that I wasn't getting the type of client I was sold on. I was asked to please give her another chance and I wouldn't be disappointed. So I went with that and the next couple of matches were again a disappointment and didn't match the criteria I selected. So I again called and re-stated what I was looking for and was assured that MTN "had my back and not to worry". I said yes to the next 3 matches, even though a couple of them I really wanted to say no to, and 2 out of the 3 declined and the 3rd was all of a sudden unavailable. So now I'm to the point where I'm so frustrated and angry. I wrote yet another email with every detail of what's bothering me about the service/product I'm receiving and at the end stated I really just want a refund or would like to write something online to warn other potential clients so they don't waste their hard earned money on a service that has been nothing but a headache. The last line seems to be the only thing that concerned her, not the lack of service and not having the "product" I was offered...just that I was going to write something online. After a little back and forth I again said ok to giving her another chance. The next match I get the picture looks doctored. I ask for another picture that's clear and was told this particular client hasn't been in the office yet that's the only picture available. After I said can you ask for another picture then she claims that other women have gone out with him and had no problem with the picture and makes it seem like I'm difficult. I was asked for other pictures...and I sent them over without hesitation. I don't see why this is an issue if he's really a client and not a doctored up photo. At this point anything I say is twisted and turned to try and make me feel like I'm doing something wrong and I'm so hard to work with. I know there was never a guarantee, chemistry is not something that comes easily, but what I bought into is not what the service has to offer.

I know what's going to come back after this gets posted to make it seem like I'm at fault: She's a difficult client to work with; too picky; didn't follow all my rules; is negative; doesn't say yes to 90% of matches as stated in my paperwork; there was never a guarantee etc.Desired Settlement: Refund of $1,196 - I paid $1,795 and have been a "client" for 4 months now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that once I receive the check for $1,196 for services not rendered this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined an "Elite" dating service. I paid $4995.00. I was told that I would receive matches of men with my 5 "must have's". I was also told that everyone has an intense background check myself as well. My first match I was told was 52, with 2 children very fitetc. I happen to know him personally and if you were to [redacted] his name, you would learn that he's actually 62!! He also has 3 children, not 2, and is not very fit double chin and a gut. I told her that my age range was to 57 NOT 62. She had told me that she knows him as well and the number of kids was a typo. However, if she had done a background check, she would have noticed that he's not 52.The second match his jdate profile shows that he makes $50,000 a year. I told her that I was looking for someone who was successful, who made more money than me. She told me that he lied about that so he wouldn't get a 'gold digger'. it just shows me that he has no integrity the 3rd match is 58 not 57 and when I spoke to him years ago, he moved in to his mothers house which is in [redacted], not [redacted]t. Lastly, I only want divorced or widowed. She sent me a man who has never been married with no children. I made it clear to her that I would not be interested in someone without children. I feel like I went to buy size 6 black pumps and I'm being told that they only have size 8 red sandals and I should buy them and be happy with what I get. I feel like this woman's a fraud. I am currently disputing the charges with Amex.Desired Settlement: I feel that this service is a fraud and I want my money back.

Business

Response:

I cannot break my contract for this woman. I did NOTHING wrong. She came to me only a month ago after going through many [redacted]'s herself. I went above and beyond for this women to help her by giving her 5 fantastic men, whom she found something wrong with each one, erroneously and said no to all of them, due to ridiculous reasons and things she thought were true from years ago, which are not true now!

The next step in this process I told her was that I needed to give her dating coaching "dating after [redacted]" and explain to her that she is a different person now, better than before (which she feels she said she was better than, yet wants the same type of perfect man.) That is not realistic, since her life has been changed. I can and will help her. Regardless of the very hurtful words she said about me.

She thinks her first match is heavy. He is not. He is a prominent [redacted]. The second man is a well known business man on [redacted]. She said no. The third man insists that he lives with his mother, then changed to "one time lived with his mother." He does not live with her, he lives alone in a [redacted] in [redacted] and is a [redacted]. The fourth man is a very handsome school principal, who does not have kids. She put only as a preference that they be married. I have written down in my paperwork that if the man if perfect in every way, then I can send her someone that hasn't been married. The fifth great man is an attorney, she didn't even respond to.

She only signed up in November 2013. One month, and received 5 amazing men! She signed a 3 year contract with me. In this case, I went so above and beyond and need to help her realize that she needs to stop looking for perfection and find a man who will be compassionate to love her in this "new body of hers." Her exact words were, "my body looks like a quilt, with all my surgeries." I truly believe even though there are no guarantees in matchmaking, that if she realizes that she has to be more patient with my process, that I can help her.

I suggest making her at least work with me for a full year. I invited her in for a matchmaking session to fine tune her preferences and she didn't respond. That should be the first order of business.

Any questions, please contact me. ###-###-####.

Sincerely,