MtnSea Properties

Initial Business Response /* (1000, 5, 2015/12/10) */
The customer has contacted and delivery has been scheduled for this Tuesday December 15th with an inspection to be done
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
I accept the response because they said I will get my dresser on December & I can't wait more
Final Business Response /* (1000, 15, 2016/03/14) */
We have tried to reach out to the customer, therefore no answer and no voicemail to leave a messageOn March 6th the refund was processed for $that will show on his next statement
Final Consumer Response /* (3000, 17, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On March 6, 2016, I had to personally go to the Brick store to have them fix the errorI made three phone calls prior to thatFirst time in the month of Feb, when I was told that the error was fixed and second and third time after receiving March statementThis time I was told that I have to go back to store to fix this*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

Initial Business Response /* (1000, 5, 2016/03/10) */
Customer has been contacted by our warranty supervisor
*** PARTS ORDERED AND INSTALLED
*** PARTS ORDERED & INSTALLED
*** NO PARTS ORDERED NO PARTS INSTALLED
*** Tech was sent out yesterday March 9th to complete the
repairs
The customer doesn't qualify for replacement

My apologies on The Bricks behalf for all inconveniences and frustration this may have causedWe would be more than happy to look into your situation further therefore require more informationIf you could please provide either your sales order invoice or phone number on file it would be much
appreciatedWe will gladly direct your concerns to the appropriate contact to review once information is provided

Customer has been contacted, and exchange is in processDelivery is set and confirmed for March 15th

Customer has been in contact with the store manager Peter.Email exchange between the customer and Peter, and have settled with option B.Option B: I purchase the recliner piece for $300, and the warranty that is applied to the table is still valid

We are sorry to hear of your disappointment in regards to product availability, and apologize for any inconveniences this situation may have causedA product is back ordered when there is a high volume of orders for an item, manufacturer delays or if a product is temporarily out of stockYou can
still purchase back ordered items and you'll be added to the queue of customers waiting to receive the product once it becomes availableBack orders are often unpredictable, and this is why availability dates are estimates which may change based on different circumstancesIn cases of manufacturer delays, for example, The Brick doesn't control when a product is availableWe will do our best to keep you informed of expected shipment dates and estimated dates of arrivalYour concerns have been directed to the store management team, and will be contacting the customer to follow up

?
Revdex.com:
We did accept the Bricks reponseWe are not totally satisfied from this and still feel we were not treated fairly however due to it being the best we could see getting we went ahead with itI would advise those looking to purchase from the Brick to reconsider
Sincerely,
*** *** ? *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***? I have a difficulty to reach Bonnie from The Brick since last week.? Yesterday I finally talk to her and she will send me a new motor for the recliner.? So I will wait until I received and ask a technician to repair it.? June 13/2017.Thank you to Revdex.com to respond on my request so fast

Complaint: ***
I am
rejecting this response because: it was totally a lie because I do have my voice mail set up there was no message left by them and I got a call from some number and when I reached back the same numbetr few times it was saying line busy and the number is not from the store .? ? They can email me if they can't reach me on phone or they can leave a voice message?
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/06/03) */
Customer has been contacted, the mattress warranty is offered by the manufacture directlyThe Brick offers the service (sending out a technician to assess) and follow up (follow up from technicians visit, report) by sending all documents to the
manufacture to review requesting return authorization considerationUpon last technicians visit, the body impression was 1'' which is body impression as per manufactures guidelinesCustomer claims the body impression is more than 1'', new service event is being opened to have a technician re-assessCustomer has been explained the warranty

Hi ***? Sorry for the late response, just wanted to inform you this customer was dealt with and offered
a re-selection under the warranty programCan we have this case re-opened and have the above comments entered as resolution ?? Thank you!? Kassey-Lee L*** ? | ? Customer ExperienceThe Brick ??" Corporate Office16930-Avenue, Edmonton, AB ? T5M 3S

Store manager Rob spoke with customer last night he is coming into the store to choose one of the two recliner chairs that are on the floorWith regards to the dinning chairs, an inspection has been requested prior leaving the warehouse

We are sorry to hear of your disappointment with regards to a recent purchase, and would be more than happy to look into your situation further therefore require more informationIf you could please provide the sales order invoice it would be much appreciated

Thank you for your responseWe apologize, the claim has been reviewed and unfortunately are unable to assist with coverage under extended warrantyWe fully understand you may be disappointed with our decision, therefore we would be more than happy to offer preferred pricing on your next purchase which this would be dependent on what product you chose, as it is not a specific amount but based solely on productYou would essentially be eligible for friends and family best offered pricing on your next furniture purchase

Can you please provide in attach document a copy of the front and the back of the invoice ?We have also received notification from the store, manager left a voicemail message to discuss your concerns further

Store manager reached out to the customer to discuss the issue.Salesperson had input the incorrect information when entering the purchase, which was then corrected informing customer.Preferred pricing was offered to the customer on their next purchase

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***? ***

Initial Business Response /* (12210, 5, 2016/03/09) */
Thank you for letting us know of your concerns
First let us apologize for the misunderstanding with our customer service representative at our local Brick store This individual was not aware of the product removal situation for our web
customers
At present we are currently working on improving the process through our website to ensure our web customers are receiving the free haul away of old appliances that is within our current policy guideline As yet our customers do not have the capability of adding appliance removal to the on line cart We do this for free behind the scenes to ensure the haul away process occurs at the time of delivery
We would be happy to return to your home for the removal of your old dryer A representative will contact you to make arrangements
Once again, thank you for your comments With feedback from our customers, we learn and grow as a company We hope this resolves your issue with no additional financial costs to you

(The consumer indicated he/she DID NOT accept the response from the business.)
So in other words the brick fails to see the fiber from the bed on the ceiling above the stairs in the picture I sent them of the damageAnd secondly I know that my wife the person who signed the no damage sheet didn't get up to check damage she just signed the paper like I did the first time they delivered *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** ** *** ** * *** ** *** ** *** *** *** *** *** *** ** ** *** * ***Oh and we gave them a 500$ deposit as they were closing and that didn't even hold a bed till we came in the following morning and than we had to wait a week*** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** ** ** *** * *** *** *** *** *** *** * *** ** * *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** ** *** *** *** *** ***I do not accept their response and wish to proceed farther

Original purchase order 080274WRQYW CRM (return Document) 080874WFZYA ??" Customer using sleep satisfaction, cust finds too firm.SAL 080874WFZDC, customer reselected to the floor model being the same model? CTANIAQM (CANTANIA EPT PLUSH QU MATT)We offer a one-time reselection to a new mattress set
within days of pick up or deliveryIf you bought a mattress protector with your sleep set, we offer the same one-time reselection up to days from the date your mattress set was delivered or picked up.If your new mattress selection is of lesser value, we'll hold the difference for you as in-store credit to be used towards a future mattress or furniture purchase.We recommend you try your new sleep set for at least days before requesting a Comfort Guarantee, since it can take time to get used to a new mattress.? We apologize on behalf of The Brick for any misunderstanding or inconveniences to you