MtnSea Properties

[redacted] Customer contacted the store on Thursday July 28th stating they had called in in June to have a technician come out to assess their product under warranty, unfortunately no work order for service could be found in our systemWe apologized immediately for these inconveniences, and opened a work order for service (event LT 1552468)Upon their call on July 28th 2016, customer inquired who they had spoken with in June therefore customer was advised this information wasn't available as there is many employees that work in the storeService technician is scheduled for August 2nd to be visiting customers home to assess the productNo compensation is being offered for service issues.Thank you for letting us know of your concernsWith feedback from our customers, we? learn and? grow as a company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We thank you for taking the time for sending in your complaint, we are truly sorry to hear about your recent experience.Loveseat is available in stock, therefore we are currently waiting to receive the sofa from the manufacture in order to deliver both piecesAs soon as the sofa is received we will confirm delivery with the customerProduct scheduled to arrive between second and third week of July, which these are estimated arrival dates

Initial Business Response / [redacted] (1000, 8, 2016/05/12) */ Parts have been ordered and are expected for the last week of MayOnce parts have been received a technician will be sent out to complete the repairsWe are truly sorry for all inconveniences and frustration this may have caused Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/05/14) */ (The consumer indicate d he/she DID NOT accept the response from the business.) Originally filed for repair from "The Brick" on April 11/Today is May 14/still no repairs done on washing machineParts will not be in until the end of Mayplus weeks without a washing machine and "The Brick" will not do anything else to rectify situationExtended warranty was purchased so that this would not happen Problem is the sales people do not explain that, I was told that if anything went wrong it would be replaced [redacted] Final Business Response / [redacted] (4000, 14, 2016/06/07) */ TGW has provided approval for the replacement of the defective unit, replacement was picked up by the customer on June 3rd

? Complaint: [redacted] I am rejecting this response because:I would like to clarify the timeline of how things - sagging of the mattress - transpired:- May 20, - BED FRAME? ITEM CODE: [redacted] ? $? was in use -- I STILL HAVE THIS IN MY YARD AT PRESENT AND CAN SHOW YOUR REPRESENTATIVE OR [redacted] May 20, - ***? bed frame was DELIVERED AND USED -- pls refer to the picture sent as it has the delivery date on it; I can provide you with the receipt to prove the purchase was made in May, as well.July 29, - mattress was inspected by The Brick representative.The ***? Bed Frame has only been in use for a period of MONTHS (May 20, to July 29, 2017) when it got inspected by your representative for warranty issues -- saggingI have explained all these facts in the very first complaint email I sent.QUESTION: Should the mattress sag that much in a span of months??? ? Please forward this timeline to the company if you're saying that they have the last say in this claim as I believe that they have to review the quality of the product they are selling.? ? Sincerely, [redacted]

[redacted] I am rejecting this response because:This answer is absolutely unacceptable and is the same answer that we have been receiving when trying to get this dealt with for multiple monthsThis answer has nothing to do with nor does it address the actually reasons for my complaintIt seems that this company just gives the same generic answer when they don't want to help someone.? ? It seems that they think that I'm just trying to get my damages covered by the warranty.? ? Which is not the caseThey seem to have neglected to even read the complaint in the first place, and failed to address any of the issues which are the following:? You're stating that "these types" of damages are not covered and have reiterated this fact in your replyAs I explained in my complaint, no one, not you and not me, is even sure how the damages happened.? ? If we can't be sure how they happened how can you know that they not covered by the warranty?? ? These damages could have in fact occurred because of neglect by your team and your staffYou refuse to acknowledge thisThe love seat had no rips and tears in the protective plastic, and it was never ever mishandled in our careHowever, there were multiple spots of damage found AFTER unwrapping it.Since you seem to believe that we were the cause of the damage, then I'd like to see where in the Fine print of our warrant that it states that that "these kinds of damages are covered" The warranty clearly states that it covers all "accidental rips and tears." Show me where you are legally allowed to deny me of my warranty because of the type of rip or tear or because of how it occurredThis was never explained to me when I purchased the warranty, and proof of this has never been provided to me.? ? You can't just say you warranty doesn't cover things and expect people to just be OK with that and take your word for it.? Your furniture is a very poorly made and is in fact falling apart only five months after purchasingThe arm is loose, the leather is? ? paper thin, and pieces of the couch are coming off onto our wall.? You offer me preferred pricing, but why would I ever buy your furniture again?? ? In conclusion, I want at least a partial refund for my purchase [redacted]

? Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] ***? Thank you for your assistance.? Sincerely, [redacted]

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I am unfortunately still waiting on three pieces from my orderI have been told to call Friday August to confirm pieces are in stock and available for deliverySo the saga continuesI still stand firm on my previous statements regarding never using or referring this company again Lets hope I receive my furniture in a timely fashion, undamaged, and never have to deal with this company again ? Sincerely, [redacted]

? Complaint: [redacted] I am rejecting this response because: the store person assured my wife that they would take back old furniture that is being replaced, and now they are going back on their word.? Why is it that they say something and later on retract what they assured us about.? This is what is causing so much hassles.? Regarding delivery of the pending sofa sets, we accept the fact that shipment may be a little late, and we can afford to wait till last week of August or early September if need be.Thank you, Sincerely, [redacted]

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for nowI would like until after inspection and resolution to close file.? Sincerely, [redacted]

Store management team has reached out to the customer in reference to their Revdex.com? complaint sent in, presently waiting for some items to be received by the manufacturePartial delivery is confirmed for July 26th

Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ An email was sent to the customer with the following; In response to your recent Facebook post, the warranty covers parts and labor for repair When it comes to replacement, installation does not fall under the "labor" category and is not covered We do apologize if the warranty does not mention this clearly, but unfortunately cannot cover the install costs for you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Totally unacceptable 1) There is no such statement or explanation in the warranty documentation 2) For other appliance failures, removal and installation WAS includedThey are being two-faced here 3) The warranty states that repair or replacement will occur 4) TGW is the maintenance company - they should be required to remove and install the replacement cook-top It is high power electrical and not consumer installable Final Business Response / [redacted] (4000, 9, 2015/11/12) */ My apologies on The Bricks behalf for all inconveniences and frustration this may have causedI am sorry to hear your not satisfied with the answer provided above, unfortunately cannot cover the install costs for you

Initial Business Response / [redacted] (1000, 5, 2016/03/31) */ Customer has been contacted by the store manager, refund as been offered for customer satisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,but I will close this case only,? once I receive the love seat and completely satisfied, then ? I will inform the Revdex.com Sincerely [redacted]

When our team realized that ? it wasn’t slats it was a cross support from headboard to Footboard, Which we couldn’t order as the product was discontinued by the manufacturer, we discussed with the customers and this is why we offered both husband and wife the other numerous options? Event [redacted] ? was open for a technician to visit customers home to assess the problem, as we would be more than happy to have this repair done if this is something that can be repairedAll information has been sent to the service technicians office to let them know of this situation.?

We are sorry to hear of your disappointment with regards to your situation.Customers concerns have been reviewed by warranty manager, and manufacture which was deemed impact damage caused to the screen.Customer has been contacted, and advisedThis defect isn't something covered under manufacture or extended warranty

[redacted] These items benefit from a repair warranty which covers any and all manufacturer defects for a period of one year following deliveryIn addition, you purchased extended warranties which protects your products against defects for an additional four yearsWe are sorry to convey that the concerns you are experiencing do not appear to have been reported in a timely matter which is one of our provisions for some warrantable issuesShould any defect appear on the surface leather, the chances of a successful repair are much greater than if the issue reported is left unattendedWe are sure you can understand this provisionYour claim was refused from the Overall condition of the productThe Brick would offer their warranty back as we cannot service it do to the above reasons

Original purchase order 080274WRQYWCustomer wasn't pleased with the comfort, and visited the store.They requested for the floor showroom model as an exchange using their sleep satisfaction guarantee.Exchange document was written up,CRM (return Document) 080874WFZYA ?" Customer using sleep satisfaction, cust finds too firm.New Invoice SAL 080874WFZDC, customer reselected to the floor model being the same model? CTANIAQM (CANTANIA EPT PLUSH QU MATT).The Brick offers a one time sleep satisfaction guarantee, which as already been honoredWe are unable to offer another reselection

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Customer has been contacted by Regional Management with regards to their TV being damagedOur policy states if the product purchase is damaged, defective or not properly functioning the customer is required to report the issue within the days from delivery / pickupAn exchange has been processed for the customer, therefore TV needs to be verified upon arrival and any damages, defective or not properly functioning of unit needs to be reported within the days