MTO Cleaning Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Mike V. and his company are basically thieves and liars.   He took  $500 dollars and then he and his  employees makes a mistake sending me something I didn't order and make up a phone call that never happened and then say I am fraudulent?   This is absolutely absurd,  please black list and let other consumers know what a complete dirt bag he and his company is to consumers.   I will advertise on the web about his horrible conduct and try to let others know about this sg.   He even admits he took my money so how could he say I am fraudulent?  Mike V. is  liar and a thief.   I will take every action I can to let others know about him.  
Regards,
[redacted]

Mr. [redacted] sent his Valentine One, that he purchased used, to our company for repair and requested to purchase a windshield mount at the same time. We did receive his unit, repaired it and sent it back to him along with the windshield mount purchase.  A...

signature is required on delivery for anti-fraud and security reasons.  A customer may request in writing by e-mail or fax to have the package shipped without the signature requirement. Mr. [redacted] was not available to sign for the package on delivery.  Instead of calling Valentine Research to make arrangements for the package, Mr. [redacted] called [redacted] and made arrangements with [redacted] to hold his package.  Valentine Research was not a party to the separate arrangement that he made with [redacted].  [redacted] did return the package to Valentine Research.  We contacted Mr. [redacted] when we received the package to make arrangements for re-shipping the package.  He declined to send us an e-mail or fax requesting that the package be re-shipped without the signature requirement and would not give a credit card number for the shipping charges.  We will ship the package when Mr. [redacted] provides payment for the shipping charges.  Also, please see below the page from our web site regarding service that explains the signature requirement. V1 RADAR DETECTOR SERVICE IF YOUR VALENTINE ONE NEEDS REPAIR If it's completely dead, make sure it's connected to a reliable power source. Try another car. See Troubleshooting (click here). If it still fails to function, follow these instructions to obtain factory service. WHERE TO SHIP Return your Valentine One and both power cords and lighter adapter (don't send the mounts) to: Valentine ResearchCustomer Service[redacted]
[redacted] HOW TO SHIP Ship your unit prepaid and insured, in its original packaging or something equally protective. You are responsible for your Valentine One until it is in our hands, so insist on a proof-of-delivery receipt.Along with your Valentine One, please enclose the following: your name billing address (for credit cards) shipping address email address your daytime telephone number description of the problem If your Valentine One is out of warranty (older than one year), send $45 or a credit card number with expiration date and credit card ID to cover cost of diagnosis and/or repair.Your Valentine One will be repaired as soon as possible.For units that have been abused or modified, a repair cost will be calculated based on parts and labor required. You will be contacted if the repair cost exceeds the $45 basic charge. NOTES We will not repair any Valentine One that has an unreadable serial number. Prices subject to change without notice. We ship to addresses within the USA or Canadian Provinces AB, BC, or SK only. An Adult signature is required on delivery.