I do not have the paperwork on the replaced gas cap It was lost.I apologize for not being able to provide you with the documentation you requested for your gas cap replacement.We went ahead and bought a brand new gas cap for your [redacted] I will have it at the reception desk in our showroom to pick up at your convenience
On behalf of Honolulu Ford we would like to apologize for not handeling this manner in a more timely fashion It's unfortunate that the cancellation process on extended warranties are such a time consuming process However, this is no excuse The fact of the matter is that a check was cut and mailed in April of for the full amount to refund the customer The mistake falls on usAfter researching and realizing the check was never cashed by the customer we can only assume it was never received by the customer There was no follow up due to the fact we assumed everything was taken care of It's unfortunate that this happened and we are correcting the process on how we follow up in the future Today (06-30-15), I spoke with the customer and informed him we have issued another check for the full refund amount We even offered to "hand - deliver" the refund in person to rectify the situation and the customer seemed receptive and was satisified.Jason S [redacted] Finance DirectorHonolulu Ford
My Name is Sam B [redacted] I'm the Service Manager here at Honolulu ***I spoke to [redacted] Bennett on July about her roof rack for her [redacted] [redacted] was upset because she was misinformed about trying to purchase a roof rack for her vehicle(she was told it was not afor her vehicle)vailable I did some research with my parts deptpartment and found out that the roof racks are available [redacted] gave me authorization to order the roof racks and call her when the parts came inWe ended the conversation with [redacted] being completely satisfied and we are just waiting for all the parts to come in Please contact me if there is any other issues by phone or emailPhone number is [redacted] ***, email is [redacted] Thanks Sam B [redacted]
Mahalo for the opportunity to address this concern Perhaps the most important item to address is how we communicated with you I have known [redacted] for a number of years and know her to be a very good person that would not wish to offend you For any unfriendly responses that you believe we given to you, we certainly apologize.As for the vehicle and the demand, we suggest that seek the help of the [redacted] office for assistance Two reasons that we believe [redacted] is the correct path to travel: You shared that you have a very difficult work schedule Second, our experience with [redacted] has been nothing less than good.Please consider initiating a request for your [redacted] officer to contact me so that we can work together on your request
I was just able to pull up the response.I'm so upset I think I need a minute What upsets me the most is that he is lying I never swore at them.I called upset of courseThey did not fix the issue I paid them to resolve This is the worst managment I have ever had to deal with They lack professionalism They told me I would have to pay for another diagnostic charge I did not even swear at all on the phone he made no effort to allow me to speak to calm down he just kept cutting me off as if he wanted to keep me upset I cannot believe the that in their job they would lie as they havePlease let me know if there is anything else I can do to document this lack of professionalism by the part of Honolulu Ford.Thank you,**
Hi ***, I don't know if my reply got erased from your second message in your reply........I replied that I not satisfied with the response from Ford Lincoln or Danny the general managerI just got through talking with him today and now from waiting for his response yesterday as he proclaimed he wouldNow being that I filed a complaint on the company he is now saying I need to follow up with Revdex.com There was no information given We gave them all my documents, pay stubs, and the salesperson (ken) went through it all confirmed it and we we're signing the contracts We went down on Friday to resign and come to find out we didn't qualify cause no banks would approve usJay the finance manager said that our file was just sitting there, so with no one taking action and having my situation be a priority to resolve the issue at hand Honolulu Ford Lincoln waited days to address this issue which it would've been avoided if an employee did their work more efficiently instead of our file been lingering in one's officeNow I have to wait for my money back all because of Honolulu Ford Lincoln employee who was incompetent to just left our file sit and sitAll this could've been avoided sooner should "someone" was doing their job properlyHonolulu Ford Lincoln made copies of all our documents we provided, nothing was hidden nor "falsified"Not for a minute did they hesitate in taking our down payment, now with their negligence we now have to wait for our 1k money back which was told to us it would be in the mail on MondayNow after speaking to the general manager today he told me that his employees who are involved with our issue hasn't come in to workLike really? Professionalism and compassion isn't was it seems to beAs a business and a "General Manager" wouldn't you want to take care of this issue and resolve it right away! Sincerely, [redacted]
Mr [redacted] purchased his vehicle from Honolulu Ford on 08-17-Mr [redacted] Called Pat K**(used car manager) on 8-24-complaining about his vehicle not startingPat K [redacted] drove to Mr [redacted] 's house on 08-25-to jump start his carEnigne would not start so Pat K [redacted] advised customer to have his vehicle towed to [redacted] dealer to have it checked and Pat k [redacted] would pay for the diagnosisOn 08-27- [redacted] called and found water in the engine due too flood damage ( that was the week when we had heavy rain and flooding)Mr [redacted] was advised to get is car insurance company involvedPlease feel free to contact me if you need more information Thanks sam
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because why should I have to pay for a problem that is due to manufactured negligence Gary B [redacted] did not offer any type of resolution to my problem He told me that the Recall/Class Action Law Suit was closed and all my options were exhausted and it was going to cost me $10K to fix my car and being that it was years old he didn't think it was worth it Why should I have to pay for repairs for a problem that Mercedes knew already existed? My car was diagnosed with this problem in September by [redacted] ***s (a certified Mercedes Repair Shop) but when I took it to Mercedes of Arlington their diagnostic's came back as bad sensors but I've been told by certified technicians that they can put sensors on your car to hide the real problem Mercedes were paying for the repair at that time I do believe that this problem was misdiagnosed on my car at that time; intentional or not I'm not sure but I have done a lot of research and found a lot of problems and law suits in regards to the [redacted] (see attached document) My only request is for Mercedes to pay for this; it is a problem that was caused by the Manufacturer (which was probably Contractors using cheap material) but Mercedes knew this and they agreed to pay a percentage of the repair and that is all I'm asking for; the 30% they agreed to pay to offset the cost of the repairs to fix the car The Invoice Attachment is the initial diagnosis and Invoice is the latest diagnosis and common sense tells me that this problem did not just occur the deterioration of the part is too great of a magnitude which makes me think that Mercedes did actually cover up the problem until the class action suit closed Regards, [redacted]
We really don't know how to respond We service many vehicles older the one in question.Friday before the holiday our manager Dave B [redacted] advised you on that we had no record of working on your vehicle other than a light replacement done in the service lane and that it appeared your vehicle was sitting low Please call Stan R***Dave S [redacted] or Dave B [redacted] to have any diagnostic work proformed
Dear [redacted] ,The complaint was settled with [redacted] at [redacted] Insurance on 1/19/ On that date, [redacted] was asked what he perceived to be a fair amount The amount he proposed was agreed upon wihtout hesitation Furthermore, his email on that same date states the agreement satisfies the complaint submitted Please let me know if there is any further information or details that are need to close this complaint Sincerely,John A [redacted] Collision Department Manager [redacted] @ascmb.ocmdirect####-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will contact Sam to schedule the appointment Sincerely, [redacted] ***
We are governed by the settlement of the class action law suit AttachPlease note the final paragraph If you wish additional information you can contact me at ###-###-#### Thank you Ralph M [redacted] GM
Aloha ***, My Team and I have addressed these issues with the customer over the phone and in personI assured him that we will work with Ford Motor Company on repairing any issues that are repairableI also mentioned to him that if has any issues that I cannot resolve we can help him contact Ford Motor Company and Ford Motor Credit customer service to help him resolve his concerns outside of my jurisdictionI am available Monday through Saturday 8:30am to 7:00pmPlease direct him to me and I will attempt to resolve his issuesThank you
Communication, where would we be if it was perfect? We did not communicate properly about the "$detail" on the vehicleThe vehicle was not vacuumed properly, and the consumer should have voiced his concern so that it could be corrected on the spot I receive cold fries at Nico's, I ask for some hotter fries and they are delivered in a few minutes with a smile!
Complaint: [redacted] I am rejecting this response because:1) The response is exactly what I initially wrote in my complaint.2) It is not a resolution to my demands.As I said I was treated with no care to my property, lack of attention to my concerns, and no knowledge of process or procedures from sales associates.My complaint is simple, I brought a car to Honolulu [redacted] in perfect shape despite its historic and common issues, which I have knowledge of, when it was returned to me it was now making ticking sounds it has never made, has issues that can only be fixed by a manufacturer, and last but not least the sales associate's explanation is that it is purely coincidence! I want Honolulu [redacted] to take this complaint seriously by removing any defective parts and replacing them with brand new parts I entrusted Honolulu [redacted] with my property for no more than hours and I receive a defective automobile in return.Also in regards to the headlight complaint, I was not made aware of a core charge surrounding the removal and replacement of my headlight All components of my automobile there in is my property and should be returned to my person at the end of the repair I was told by Honolulu ***'s sales associate that I was not able to receive my property back from the replacement of headlight due to said "core charge" In an attempt to explain the reasons behind said "core charge" the sales associate was unable to clearly explain why I now have to pay an additional charge on top of parts and labor to receive my property In resolution to this issue I want Honolulu [redacted] to refund my charge of $immediately.I have been treated poorly by the staff, management, and sales associates in regards to the above issues An explanation for a mechanical issue coming from professionals should not be that it is purely coincidental The professionals at Honolulu [redacted] opened my car up replaced parts and now blame it on chance I would like to remind you that I rarely drive the car considering it is a [redacted] and has miles on it Nothing should be wearing out and nothing was until I brought it to the professionals at Honolulu ***.I have stated clearly my complaint and my resolutions to the problems Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: It does not answer my questionPlease tell me YES it was replaced like Keith told me it was or NO it was notIf you cannot provide me documentation, I'll accept a notarized statement and consider this resolved Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is brand new car, and technician wants to remove the hinges and re-aligning the door frameI don not want to repaint the orange peel or paint droppingsHood cover is not aligning well and remove the hinges, what will happen to a new carI am not satisfied with their product, but Honolulu Ford realize, I am paying this truck my own moneyI don't like what the General Manager Danny said that these problems are minorTo me, Honolulu Ford is ripping my money because they are not taking inspected properly and care of their product before turn over to the client Sincerely, [redacted]
Unfortunately this is not with my company but I we have reached out [redacted] and they assure me it is being cancelled asapI will attach the email from them Mahalo
I do not have the paperwork on the replaced gas cap It was lost.I apologize for not being able to provide you with the documentation you requested for your gas cap replacement.We went ahead and bought a brand new gas cap for your [redacted] I will have it at the reception desk in our showroom to pick up at your convenience
On behalf of Honolulu Ford we would like to apologize for not handeling this manner in a more timely fashion It's unfortunate that the cancellation process on extended warranties are such a time consuming process However, this is no excuse The fact of the matter is that a check was cut and mailed in April of for the full amount to refund the customer The mistake falls on usAfter researching and realizing the check was never cashed by the customer we can only assume it was never received by the customer There was no follow up due to the fact we assumed everything was taken care of It's unfortunate that this happened and we are correcting the process on how we follow up in the future Today (06-30-15), I spoke with the customer and informed him we have issued another check for the full refund amount We even offered to "hand - deliver" the refund in person to rectify the situation and the customer seemed receptive and was satisified.Jason S [redacted] Finance DirectorHonolulu Ford
My Name is Sam B [redacted] I'm the Service Manager here at Honolulu ***I spoke to [redacted] Bennett on July about her roof rack for her [redacted] [redacted] was upset because she was misinformed about trying to purchase a roof rack for her vehicle(she was told it was not afor her vehicle)vailable I did some research with my parts deptpartment and found out that the roof racks are available [redacted] gave me authorization to order the roof racks and call her when the parts came inWe ended the conversation with [redacted] being completely satisfied and we are just waiting for all the parts to come in Please contact me if there is any other issues by phone or emailPhone number is [redacted] ***, email is [redacted] Thanks Sam B [redacted]
Mahalo for the opportunity to address this concern Perhaps the most important item to address is how we communicated with you I have known [redacted] for a number of years and know her to be a very good person that would not wish to offend you For any unfriendly responses that you believe we given to you, we certainly apologize.As for the vehicle and the demand, we suggest that seek the help of the [redacted] office for assistance Two reasons that we believe [redacted] is the correct path to travel: You shared that you have a very difficult work schedule Second, our experience with [redacted] has been nothing less than good.Please consider initiating a request for your [redacted] officer to contact me so that we can work together on your request
Complaint: [redacted] I am rejecting this response because: Sincerely, Nicole Wong
I was just able to pull up the response.I'm so upset I think I need a minute What upsets me the most is that he is lying I never swore at them.I called upset of courseThey did not fix the issue I paid them to resolve This is the worst managment I have ever had to deal with They lack professionalism They told me I would have to pay for another diagnostic charge I did not even swear at all on the phone he made no effort to allow me to speak to calm down he just kept cutting me off as if he wanted to keep me upset I cannot believe the that in their job they would lie as they havePlease let me know if there is anything else I can do to document this lack of professionalism by the part of Honolulu Ford.Thank you,**
Hi ***, I don't know if my reply got erased from your second message in your reply........I replied that I not satisfied with the response from Ford Lincoln or Danny the general managerI just got through talking with him today and now from waiting for his response yesterday as he proclaimed he wouldNow being that I filed a complaint on the company he is now saying I need to follow up with Revdex.com There was no information given We gave them all my documents, pay stubs, and the salesperson (ken) went through it all confirmed it and we we're signing the contracts We went down on Friday to resign and come to find out we didn't qualify cause no banks would approve usJay the finance manager said that our file was just sitting there, so with no one taking action and having my situation be a priority to resolve the issue at hand Honolulu Ford Lincoln waited days to address this issue which it would've been avoided if an employee did their work more efficiently instead of our file been lingering in one's officeNow I have to wait for my money back all because of Honolulu Ford Lincoln employee who was incompetent to just left our file sit and sitAll this could've been avoided sooner should "someone" was doing their job properlyHonolulu Ford Lincoln made copies of all our documents we provided, nothing was hidden nor "falsified"Not for a minute did they hesitate in taking our down payment, now with their negligence we now have to wait for our 1k money back which was told to us it would be in the mail on MondayNow after speaking to the general manager today he told me that his employees who are involved with our issue hasn't come in to workLike really? Professionalism and compassion isn't was it seems to beAs a business and a "General Manager" wouldn't you want to take care of this issue and resolve it right away! Sincerely, [redacted]
Mr [redacted] purchased his vehicle from Honolulu Ford on 08-17-Mr [redacted] Called Pat K**(used car manager) on 8-24-complaining about his vehicle not startingPat K [redacted] drove to Mr [redacted] 's house on 08-25-to jump start his carEnigne would not start so Pat K [redacted] advised customer to have his vehicle towed to [redacted] dealer to have it checked and Pat k [redacted] would pay for the diagnosisOn 08-27- [redacted] called and found water in the engine due too flood damage ( that was the week when we had heavy rain and flooding)Mr [redacted] was advised to get is car insurance company involvedPlease feel free to contact me if you need more information Thanks sam
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because why should I have to pay for a problem that is due to manufactured negligence Gary B [redacted] did not offer any type of resolution to my problem He told me that the Recall/Class Action Law Suit was closed and all my options were exhausted and it was going to cost me $10K to fix my car and being that it was years old he didn't think it was worth it Why should I have to pay for repairs for a problem that Mercedes knew already existed? My car was diagnosed with this problem in September by [redacted] ***s (a certified Mercedes Repair Shop) but when I took it to Mercedes of Arlington their diagnostic's came back as bad sensors but I've been told by certified technicians that they can put sensors on your car to hide the real problem Mercedes were paying for the repair at that time I do believe that this problem was misdiagnosed on my car at that time; intentional or not I'm not sure but I have done a lot of research and found a lot of problems and law suits in regards to the [redacted] (see attached document) My only request is for Mercedes to pay for this; it is a problem that was caused by the Manufacturer (which was probably Contractors using cheap material) but Mercedes knew this and they agreed to pay a percentage of the repair and that is all I'm asking for; the 30% they agreed to pay to offset the cost of the repairs to fix the car The Invoice Attachment is the initial diagnosis and Invoice is the latest diagnosis and common sense tells me that this problem did not just occur the deterioration of the part is too great of a magnitude which makes me think that Mercedes did actually cover up the problem until the class action suit closed Regards, [redacted]
We really don't know how to respond We service many vehicles older the one in question.Friday before the holiday our manager Dave B [redacted] advised you on that we had no record of working on your vehicle other than a light replacement done in the service lane and that it appeared your vehicle was sitting low Please call Stan R***Dave S [redacted] or Dave B [redacted] to have any diagnostic work proformed
Dear [redacted] ,The complaint was settled with [redacted] at [redacted] Insurance on 1/19/ On that date, [redacted] was asked what he perceived to be a fair amount The amount he proposed was agreed upon wihtout hesitation Furthermore, his email on that same date states the agreement satisfies the complaint submitted Please let me know if there is any further information or details that are need to close this complaint Sincerely,John A [redacted] Collision Department Manager [redacted] @ascmb.ocmdirect####-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will contact Sam to schedule the appointment Sincerely, [redacted] ***
We are governed by the settlement of the class action law suit AttachPlease note the final paragraph If you wish additional information you can contact me at ###-###-#### Thank you Ralph M [redacted] GM
Aloha ***, My Team and I have addressed these issues with the customer over the phone and in personI assured him that we will work with Ford Motor Company on repairing any issues that are repairableI also mentioned to him that if has any issues that I cannot resolve we can help him contact Ford Motor Company and Ford Motor Credit customer service to help him resolve his concerns outside of my jurisdictionI am available Monday through Saturday 8:30am to 7:00pmPlease direct him to me and I will attempt to resolve his issuesThank you
Communication, where would we be if it was perfect? We did not communicate properly about the "$detail" on the vehicleThe vehicle was not vacuumed properly, and the consumer should have voiced his concern so that it could be corrected on the spot I receive cold fries at Nico's, I ask for some hotter fries and they are delivered in a few minutes with a smile!
Complaint: [redacted] I am rejecting this response because:1) The response is exactly what I initially wrote in my complaint.2) It is not a resolution to my demands.As I said I was treated with no care to my property, lack of attention to my concerns, and no knowledge of process or procedures from sales associates.My complaint is simple, I brought a car to Honolulu [redacted] in perfect shape despite its historic and common issues, which I have knowledge of, when it was returned to me it was now making ticking sounds it has never made, has issues that can only be fixed by a manufacturer, and last but not least the sales associate's explanation is that it is purely coincidence! I want Honolulu [redacted] to take this complaint seriously by removing any defective parts and replacing them with brand new parts I entrusted Honolulu [redacted] with my property for no more than hours and I receive a defective automobile in return.Also in regards to the headlight complaint, I was not made aware of a core charge surrounding the removal and replacement of my headlight All components of my automobile there in is my property and should be returned to my person at the end of the repair I was told by Honolulu ***'s sales associate that I was not able to receive my property back from the replacement of headlight due to said "core charge" In an attempt to explain the reasons behind said "core charge" the sales associate was unable to clearly explain why I now have to pay an additional charge on top of parts and labor to receive my property In resolution to this issue I want Honolulu [redacted] to refund my charge of $immediately.I have been treated poorly by the staff, management, and sales associates in regards to the above issues An explanation for a mechanical issue coming from professionals should not be that it is purely coincidental The professionals at Honolulu [redacted] opened my car up replaced parts and now blame it on chance I would like to remind you that I rarely drive the car considering it is a [redacted] and has miles on it Nothing should be wearing out and nothing was until I brought it to the professionals at Honolulu ***.I have stated clearly my complaint and my resolutions to the problems Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: It does not answer my questionPlease tell me YES it was replaced like Keith told me it was or NO it was notIf you cannot provide me documentation, I'll accept a notarized statement and consider this resolved Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This is brand new car, and technician wants to remove the hinges and re-aligning the door frameI don not want to repaint the orange peel or paint droppingsHood cover is not aligning well and remove the hinges, what will happen to a new carI am not satisfied with their product, but Honolulu Ford realize, I am paying this truck my own moneyI don't like what the General Manager Danny said that these problems are minorTo me, Honolulu Ford is ripping my money because they are not taking inspected properly and care of their product before turn over to the client Sincerely, [redacted]
Unfortunately this is not with my company but I we have reached out [redacted] and they assure me it is being cancelled asapI will attach the email from them Mahalo