To whom it may concern:We have thoroughly researched [redacted] ’s complaintThe only time [redacted] 's vehicle [redacted] was at our Dealership was for a light bulb replacement in the Service Lane at no charge to her, a service we offer to every Mercedes-Benz owner regardless of the age of the vehicleA repair order has never been generated on this vehicle at our Dealership and the vehicle has never been evaluated by one of our Technical staffShe has never brought her vehicle here with the request that we open a repair order and put her vehicle in the shop to be evaluated for a noiseWe have never diagnosed her vehicle for any issue much less a suspension issueWe are unable to find anyone that works in the Dealership that heard a noise in her car and told her to turn up the radioWe are in the business of repairing vehicles regardless of age and we would have been more than happy to open a repair order on her vehicle and give her the results of our evaluation of her vehicle, if that is what she had requestedThat request was never made by [redacted] .In closing we feel that this is a totally unjustified complaintWe have been in business for years and a Mercedes-Benz dealer for of those yearsWe constantly rank in the in the top Mercedes-Benz Dealers out of Dealers in the country for Customer Service and you can't do that without taking care of the customer
Aloha ***,We are very compassionate and are concerned with any customer that has health issuesUnfortunately this customer falsified an application distributed by Federally Insured Lending InstitutionsTherefore, we incurred usage costs on the vehicle that was purchased under pretenses (driven for over days) , not to mention credit bureau, submission fees, and dealership costsWe are willing to discuss the matter further with the customer and explain the current ramifications incurred by falsifying Federal Documents.Mahalo,Danny A***General ManagerHonolulu Ford Inc
My name is Sam B [redacted] ,Service ManagerI did speak to [redacted] and told him I would look into is concern about his side view mirror and get back to him I asked my Service Advisor about his car and to follow up with him on what's going with his vehicleMy Service advisor called him last week and left a message to call her back but no call back from [redacted] ***The left side mirror was damaged from the previous repairs and I told [redacted] that we would take care of the problem and the part needed to be orderedPlease let me know if there's any other questions.Thanks Sam B [redacted]
I am trying to cancel my Vehicle Service Contract (VSC) with FordI have submitted all the documentation they requested or needed to cancel the contractThey are saying they have not receive the money when the bank went me the lien saying it has been paid off because the car was traded in for another vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.On June and July 01, there was outstanding customer service in the form of phone call updates notifying me of what was happening and that the check would be hand delivered The refund check was hand delivered on July and deposited on July This issue has been resolved Thank you for your support!Mahalo nui loa, [redacted]
To whom it may concern:We have thoroughly researched [redacted] ’s complaintThe only time [redacted] 's vehicle [redacted] was at our Dealership was for a light bulb replacement in the Service Lane at no charge to her, a service we offer to every Mercedes-Benz owner regardless of the age of the vehicleA repair order has never been generated on this vehicle at our Dealership and the vehicle has never been evaluated by one of our Technical staffShe has never brought her vehicle here with the request that we open a repair order and put her vehicle in the shop to be evaluated for a noiseWe have never diagnosed her vehicle for any issue much less a suspension issueWe are unable to find anyone that works in the Dealership that heard a noise in her car and told her to turn up the radioWe are in the business of repairing vehicles regardless of age and we would have been more than happy to open a repair order on her vehicle and give her the results of our evaluation of her vehicle, if that is what she had requestedThat request was never made by [redacted] .In closing we feel that this is a totally unjustified complaintWe have been in business for years and a Mercedes-Benz dealer for of those yearsWe constantly rank in the in the top Mercedes-Benz Dealers out of Dealers in the country for Customer Service and you can't do that without taking care of the customer
Aloha ***,We are very compassionate and are concerned with any customer that has health issuesUnfortunately this customer falsified an application distributed by Federally Insured Lending InstitutionsTherefore, we incurred usage costs on the vehicle that was purchased under pretenses (driven for over days) , not to mention credit bureau, submission fees, and dealership costsWe are willing to discuss the matter further with the customer and explain the current ramifications incurred by falsifying Federal Documents.Mahalo,Danny A***General ManagerHonolulu Ford Inc
My name is Sam B [redacted] ,Service ManagerI did speak to [redacted] and told him I would look into is concern about his side view mirror and get back to him I asked my Service Advisor about his car and to follow up with him on what's going with his vehicleMy Service advisor called him last week and left a message to call her back but no call back from [redacted] ***The left side mirror was damaged from the previous repairs and I told [redacted] that we would take care of the problem and the part needed to be orderedPlease let me know if there's any other questions.Thanks Sam B [redacted]
I am trying to cancel my Vehicle Service Contract (VSC) with FordI have submitted all the documentation they requested or needed to cancel the contractThey are saying they have not receive the money when the bank went me the lien saying it has been paid off because the car was traded in for another vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.On June and July 01, there was outstanding customer service in the form of phone call updates notifying me of what was happening and that the check would be hand delivered The refund check was hand delivered on July and deposited on July This issue has been resolved Thank you for your support!Mahalo nui loa, [redacted]