Munday Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
They are in direct violation of federal law. Monroney law requires the sticker must be included with the sale of the vehicle. Since my latest phone calls to the dealer were never returned, I  cannot just take their word for it. They should learn to communicate better with their customer.  Therefore the response was the same response months ago. Nothing resolved.[redacted]

Facts
Mr. [redacted] originally
purchased a non-flex fuel truck after going through Munday's full sales
process.  At all times, Mr. [redacted] had
access to the ** window sticker detailing the specifications of the vehicle he
purchased.  He did not analyze it even
after taking the vehicle home.
 
Mr. [redacted] subsequently returned to the
dealership upset because he had "discovered" that vehicle was not flex fuel.  The best and only remedy, at that point, was
to find a flex fuel vehicle he wanted. 
We did that.  Scott and Mr. [redacted]
worked together to advance resolution of his concern.
 
When Munday
Chevrolet was made aware of Mr. [redacted]'s concern, many people including Miguel
G[redacted], Munday General Sales Manager, and Scott M[redacted], Munday desk manager, apologized
for the inconvenience and frustration Mr. [redacted] experienced. 
Conclusion
We attempted
to come to the most beneficial customer friendly terms we could design for Mr.
[redacted].
However, he
too must take some responsibility for accepting the contractual relationship to
which he agreed as well as recognizing that the window sticker containing
vehicle specifications was always displayed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Spoke with [redacted] and she explained the same information to me and I'm very satisfied with her response which was courteous and professional.

[redacted] was experincing a squeaking sound.   Munday Chevrolet's Service Department replaced the brakes on his vehicle to factory brakes.  Our Service Manager Lance P[redacted] contact [redacted] and confirmed that the issue had been resolved and was satisfied with the...

resolution.  Thank you for writing to us on
your experience at Munday Chevrolet.  We appreciciate the feed back to continue to improve our services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

A signed copy of the contract was given to [redacted] at the time of purchase on December 18, 2014.  [redacted] signed and dated December 18, 2014 on his contract, Service Contract for Roadside Assitance, and Gauranteed Asset Protection. We have spoke with the customer...

and have agreed to cancel both the  Service Contract for Roadside Assitance and Gauranteed Asset Protection.  A refund check will be sent to the bank who financed [redacted] vehicle to be taken off the balance due to the bank.   Thank you

The service manager spoke to him that same day and he was happy when I left off with him.  His vehicle is done and I’m about to have it cleaned and check on the repairs.