Munson Valley Nursery & Landscaping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

we will remove from list right away.

We received your recent request for warranty repair service. Unfortunately, due to issues outside our control, THV Holdings, LLC, was forced to file for Chapter 11 bankruptcy relief on July 8, 2015, case                   number 15-32211 in the United...

States Bankruptcy Court for the Western District of Kentucky. While we deeply regret these circumstances, due to the requirements of the federal Bankruptcy code, we are not able to assist you at this time. However, we are actively searching for an investor who will be able to continue to provide the products and services you expect.You may have a claim in the bankruptcy case, and you may wish to take appropriate action to file a proof of claim and/or request notice of activity in the case. Please see the enclosed forms for further information.Very truly yours,[redacted]|SecretarySEE ATTACHMENTS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the...

business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We do have the parts on order from a different manufacturer and are due in on 6-25-**.
We have an appointment set with the customer to do the work on July 3, 20**.
If I can be any further assistance, please feel free to contact me.

After **. [redacted] production manager spoke with Ms. [redacted] on April 15, 2015, a service technician inspected, assessed and photographed the damage to the gutters, soffit and gutter guards on Thursday, April 23, 2015. **. [redacted] production manager has determined what material needs to be ordered and will schedule a time with Ms. [redacted] to have the damage repaired.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 They did send someone out, but your email is the only thing I have heard in regards to anything being repaired.  I, under**and that they are ordering the product but there has been no communication with me and no date set.  I am **ill being held in limbo and unsure of when and what is going on.

see attachment for response. Our records indicate that Mrs. [redacted] purchased her product on 6-7-07. The installation warranty is for one year. The warranty period for her product is clearly up. However, as a good business gesture, I will service the product at no additional cost to the customer. It...

is the responsibility of the customer to maintain the caulking around the perimeter and the grout on her existing walls.If I can be any further assistance, please feel free to contact me at [redacted] Sincerely,[redacted]| President

Thank you for your letter.  We are getting in touch with the manufactuer in regards to the warranty on the material.  We expect to hear back from them shortly and will be in touch with the customer at that time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was finally contacted by Ms. [redacted] yesterday afternoon, ( after the 5th voicemail) and she told me that you have 10 business days to refund my money. Which the tenth business day was Sept 4th according to my count, though she says the 11th.  Even with that she then informed me that, the person who deals with these issues is on vacation, so who knows when it will be resolved.  If it is your policy to refund after ten days time has passed no matter when the tenth day was, your time is up.  The Check was written on August 22 2015. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I filed this complaint not only over my payment but also because it took me filing this complaint to get a return phone call. It has been 26 calendar days since the check was given to one of your representatives.  I was told I would receive a response to our application within a week, I still have not gotten a phone call about it.  If the law says 20 business days. today is day 18 since the check was turned over.  As I was informed yesterday, the person who deals with this is on vacation this week,  So as of Friday you are actually breaking the law, not just doling out poor business practices.
Regards,
[redacted]

Our service technician was out to her home on 7-16-15.  The service work is complete.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the individual have been trying to get my 5000.00 back for 2 years. This was a recent filing
Regards,
[redacted]

the law requries 20 we normally get back around ten this shouldnt even be reconized as a complaint , we will comply with the law always do.

we are installing door on friday and due to inconveniance we are doing addiontial work for them at no cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response is unacceptable since they have been working for almost a year to resolve this issue. Now, my wife and I will have to live the broken window, or pay (again) to have the window fixed[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hiding behind a chapter 11 bankruptcy should not void the warranty. They do not offer any solution to fix the faulty door. I'm being left with over $5000 damage.
Regards,
[redacted]

we are not sure air is coming around windows but we are sending someone there today to recaulk.